[Closed] Slow, unresponsive computer
#1
Posted 14 November 2009 - 09:02 AM
Register to Remove
#2
Posted 16 November 2009 - 11:44 PM
My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:
- I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
- The fixes are specific to your problem and should only be used for the issues on this machine.
- Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
- It's often worth reading through these instructions and printing them for ease of reference.
- If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
- Please reply to this thread. Do not start a new topic.
Please download the OTM by OldTimer.
- Save it to your desktop.
- Please double-click OTM.exe to run it.
(Note: If you are running on Vista, right-click on the file and choose Run As Administrator). - Copy the lines inside the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
:Processes :Services bdfm Arrakis3 :Reg [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "BDAgent"=- "BitDefender Antiphishing Helper"=- [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar] "381ffde8-2394-4f90-b10d-fc6124a40f8c"=- :Files c:\windows\system32\drivers\bdfm.sys c:\program files\common files\bitdefender c:\program files\pcsecurityshield :Commands [purity] [emptytemp] [start explorer] [Reboot]
- Return to OTM, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
- Click the red Moveit! button.
- Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
- Close OTM
ESET Online Scanner:
Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.
Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
- Please go here then click on:
Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox. - Select the option YES, I accept the Terms of Use then click on:
- When prompted allow the Add-On/Active X to install.
- Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
- Now click on Advanced Settings and select the following:
- Scan for potentially unwanted applications
- Scan for potentially unsafe applications
- Enable Anti-Stealth Technology
- Now click on:
- The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
- When completed the Online Scan will begin automatically.
- Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
- When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
- Now click on:
- Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
- Copy and paste that log as a reply to this topic.
Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
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Microsoft MVP 2010-2014
#3
Posted 17 November 2009 - 09:51 PM
#4
Posted 17 November 2009 - 11:21 PM
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Microsoft MVP 2010-2014
#5
Posted 18 November 2009 - 08:26 PM
#6
Posted 18 November 2009 - 08:39 PM
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Microsoft MVP 2010-2014
#7
Posted 18 November 2009 - 08:53 PM
#8
Posted 18 November 2009 - 09:38 PM
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Microsoft MVP 2010-2014
#9
Posted 23 November 2009 - 05:06 PM
#10
Posted 23 November 2009 - 06:37 PM
I'm not finding anything. Let's give this tool a run.
Download ComboFix from one of these locations:
Link 1
Link 2
* IMPORTANT !!! Save ComboFix.exe to your Desktop
- Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link --> http://forums.whatth...ams_t96260.html
- Double click on ComboFix.exe & follow the prompts.
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
4. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.
5. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
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Microsoft MVP 2010-2014
#11
Posted 29 November 2009 - 10:21 AM
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Microsoft MVP 2010-2014
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