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One of my friends has some sort of infection and for the past couple days I've been trying to fix it, but without any luck. The first thing they told me was that Alpha Antivirus had appeared and was telling them that their computer was infected. After doing some research I figured out that Alpha Antivirus was the problem, but I've had no luck in removing it.
If you're unfamiliar with it, the psuedo AV asks for a registration key if you try to uninstall it via the normal control panel method. After that failed, I found a few manual solutions online, but they recommend removing file and registry edits that I cannot locate (I know how to remove registry edits, that's not the issue). The last alternative I found online was a suggestion to use MB's AM. After exploring this route I learned that the program seems to be closing my internet window (IE, Chrome, etc.) every time I go to a site that mentions MB's AM (hence the reason I'm abbreviating), H.JT or A_G. MB's AM was already downloaded onto their computer, but it simply does not run, and neither does HJT. I've tried changing file names and the like but nothing has worked.
The last idea I had was to boot into safe mode in order to run MB's AM, but I get the blue screen of death every single time I try.
Also, I've made sure to do all of these after deleting Alpha.exe from my running processes, but it hasn't had an effect. Can anyone offer suggestions?
