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[Closed] Lost Right Click


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5 replies to this topic

#1 emnrich

emnrich

    New Member

  • Authentic Member
  • Pip
  • 4 posts

Posted 09 November 2009 - 11:17 AM

I am having trouble with my mouse functions. I have a Dell Inspirion running Vista Home Prem. Nothing notable was done when the problems started. Mouse buttons left and right quit responding, so restarted. On restart to Windows, the mouse began to create a rectangular selection anywhere it was moved on desktop. Restarted again, same thing, restarted again, and now can not right click. Notice that Windows starting is quite slow. Tried to run Scan File Checker per Microsoft support, but it wouldn't run. Thanks for any help you can give me.

Here are my logs:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/11/09 20:01
Program Version: Version 1.3.5.0
Windows Version: Windows Vista SP2
==================================================

Drivers
-------------------
Name: dump_iaStor.sys
Image Path: C:\Windows\System32\Drivers\dump_iaStor.sys
Address: 0x93C0D000 Size: 851968 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\Windows\system32\drivers\rootrepeal.sys
Address: 0xB0174000 Size: 49152 File Visible: No Signed: -
Status: -

Processes
-------------------
Path: System
PID: 4 Status: Locked to the Windows API!

Path: C:\WINDOWS\System32\audiodg.exe
PID: 1232 Status: Locked to the Windows API!

SSDT
-------------------
#: 013 Function Name: NtAlertResumeThread
Status: Hooked by "<unknown>" at address 0x86f73110

#: 014 Function Name: NtAlertThread
Status: Hooked by "<unknown>" at address 0x86f7d108

#: 018 Function Name: NtAllocateVirtualMemory
Status: Hooked by "<unknown>" at address 0x86f72578

#: 021 Function Name: NtAlpcConnectPort
Status: Hooked by "<unknown>" at address 0x86da8770

#: 042 Function Name: NtAssignProcessToJobObject
Status: Hooked by "<unknown>" at address 0x86fa3170

#: 067 Function Name: NtCreateMutant
Status: Hooked by "<unknown>" at address 0x86f9d078

#: 077 Function Name: NtCreateSymbolicLinkObject
Status: Hooked by "<unknown>" at address 0x86fa2ce0

#: 078 Function Name: NtCreateThread
Status: Hooked by "<unknown>" at address 0x87923be0

#: 116 Function Name: NtDebugActiveProcess
Status: Hooked by "<unknown>" at address 0x86fa2b28

#: 129 Function Name: NtDuplicateObject
Status: Hooked by "<unknown>" at address 0x86f946a0

#: 147 Function Name: NtFreeVirtualMemory
Status: Hooked by "<unknown>" at address 0x86f6b0c8

#: 156 Function Name: NtImpersonateAnonymousToken
Status: Hooked by "<unknown>" at address 0x86f9a7a8

#: 158 Function Name: NtImpersonateThread
Status: Hooked by "<unknown>" at address 0x86f70108

#: 165 Function Name: NtLoadDriver
Status: Hooked by "<unknown>" at address 0x86da86f8

#: 177 Function Name: NtMapViewOfSection
Status: Hooked by "<unknown>" at address 0x86f6a5c8

#: 184 Function Name: NtOpenEvent
Status: Hooked by "<unknown>" at address 0x86fa0180

#: 194 Function Name: NtOpenProcess
Status: Hooked by "<unknown>" at address 0x86f6c900

#: 195 Function Name: NtOpenProcessToken
Status: Hooked by "<unknown>" at address 0x87aca550

#: 197 Function Name: NtOpenSection
Status: Hooked by "<unknown>" at address 0x86f9af10

#: 201 Function Name: NtOpenThread
Status: Hooked by "<unknown>" at address 0x86f70ce0

#: 210 Function Name: NtProtectVirtualMemory
Status: Hooked by "<unknown>" at address 0x86f9f4c0

#: 282 Function Name: NtResumeThread
Status: Hooked by "<unknown>" at address 0x86f60ba8

#: 289 Function Name: NtSetContextThread
Status: Hooked by "<unknown>" at address 0x87719218

#: 305 Function Name: NtSetInformationProcess
Status: Hooked by "<unknown>" at address 0x86f72a78

#: 317 Function Name: NtSetSystemInformation
Status: Hooked by "<unknown>" at address 0x86f9f1d0

#: 330 Function Name: NtSuspendProcess
Status: Hooked by "<unknown>" at address 0x86f9fe00

#: 331 Function Name: NtSuspendThread
Status: Hooked by "<unknown>" at address 0x86f11120

#: 334 Function Name: NtTerminateProcess
Status: Hooked by "<unknown>" at address 0x8720a068

#: 335 Function Name: NtTerminateThread
Status: Hooked by "<unknown>" at address 0x8730eec0

#: 348 Function Name: NtUnmapViewOfSection
Status: Hooked by "<unknown>" at address 0x87b2cdf8

#: 358 Function Name: NtWriteVirtualMemory
Status: Hooked by "<unknown>" at address 0x86f94908

#: 382 Function Name: NtCreateThreadEx
Status: Hooked by "<unknown>" at address 0x86fa2d28

==EOF==




DDS (Ver_09-06-26.01) - NTFSx86
Run by Rich at 19:59:10.31 on Mon 11/09/2009
Internet Explorer: 8.0.6001.18828 BrowserJavaVersion: 1.6.0_16
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3034.904 [GMT 3:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f6ef8056\STacSV.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f6ef8056\aestsrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\SMINST\sftservice.EXE
C:\Program Files\Sling Media\SlingAgent\SlingAgentService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Windows\system32\RUNDLL32.EXE
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Dell\DellDock\DellDock.exe
C:\windows\SMINST\Components\scheduler\STService.exe
C:\Program Files\DellTPad\Apoint.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Windows\system32\igfxsrvc.exe
C:\WINDOWS\System32\igfxpers.exe
C:\Windows\system32\taskeng.exe
C:\WINDOWS\System32\WLTRAY.EXE
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\SMART Technologies\SMART Board Drivers\SMARTSNMPAgent.exe
C:\Program Files\SMART Technologies\SMART Board Drivers\SMARTBoardService.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\SMART Technologies\SMART Board Drivers\SMARTBoardTools.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\SMART Technologies\SMART Board Drivers\Aware.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\SMART Technologies\SMART Board Drivers\Marker.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Program Files\DivX\DivX Codec\divxsm.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Rich\Downloads\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
uStart Page = hxxp://www.yahoo.com/
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
mStart Page = hxxp://www.yahoo.com/
mDefault_Page_URL = hxxp://www.yahoo.com/
mDefault_Search_URL = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\3.5.2.11\coIEPlg.dll
BHO: CIEDownload Object: {67bcf957-85fc-4036-8dc4-d4d80e00a77b} - c:\program files\smart technologies\notebook software\NotebookPlugin.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\3.5.2.11\IPSBHO.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\3.5.2.11\coIEPlg.dll
uRun: [uTorrent] "c:\program files\utorrent\uTorrent.exe"
uRun: [cdloader] "c:\users\rich\appdata\roaming\mjusbsp\cdloader2.exe" MAGICJACK
uRun: [AdobeBridge]
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [QuickSet] c:\program files\dell\quickset\QuickSet.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [Dell Webcam Central] "c:\program files\dell webcam\dell webcam central\WebcamDell.exe" /mode2
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRunOnce: [Launcher] %WINDIR%\SMINST\Components\scheduler\Launcher.exe
mRunOnce: [DSUpdateLauncher] "c:\program files\dell datasafe local backup\components\dsupdate\runhstart.bat"
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton 360\engine\3.5.2.11\CoIEPlg.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\rich\appdata\roaming\mozilla\firefox\profiles\platx71q.default\
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\coffplgn\components\coFFPlgn.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - truec:\program files\mozilla firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\mozilla firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\mozilla firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0305020.00b\SymEFA.sys [2009-10-7 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\n360\0305020.00b\BHDrvx86.sys [2009-10-7 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0305020.00b\cchpx86.sys [2009-10-7 482432]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20091105.001\IDSvix86.sys [2009-11-6 343088]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-10-7 102448]
R3 OA009Ufd;Creative Camera OA009 Upper Filter Driver;c:\windows\system32\drivers\OA009Ufd.sys [2009-5-30 144672]
R3 OA009Vid;Creative Camera OA009 Function Driver;c:\windows\system32\drivers\OA009Vid.sys [2009-5-30 269216]
R3 SMARTMouseFilterx86;HID-compliant mouse;c:\windows\system32\drivers\SMARTMouseFilterx86.sys [2008-7-30 11048]
R3 SMARTVHidMini2000x86;SMART HID Device;c:\windows\system32\drivers\SMARTVHidMini2000x86.sys [2008-7-30 14120]
R3 SMARTVTabletPCx86;SMART Virtual TabletPC;c:\windows\system32\drivers\SMARTVTabletPCx86.sys [2008-7-30 16808]
R3 SYMNDISV;Symantec Network Filter Driver;c:\windows\system32\drivers\n360\0305020.00b\symndisv.sys [2009-10-7 48688]
R4 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt.inf_f6ef8056\AEstSrv.exe [2009-5-30 81920]
R4 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-12-18 155648]
R4 N360;Norton 360;c:\program files\norton 360\engine\3.5.2.11\ccSvcHst.exe [2009-10-7 117640]
R4 SeaPort;SeaPort;c:\program files\microsoft\search enhancement pack\seaport\SeaPort.exe [2009-5-19 240512]
R4 SftService;SoftThinks Agent Service;c:\windows\sminst\SftService.exe [2009-5-30 632048]
R4 SlingAgentService;SlingAgentService;c:\program files\sling media\slingagent\SlingAgentService.exe [2009-9-25 93960]
R4 YahooAUService;Yahoo! Updater;c:\program files\yahoo!\softwareupdate\YahooAUService.exe [2008-11-9 602392]
R4 yksvc;Marvell Yukon Service;RUNDLL32.EXE ykx32coinst,serviceStartProc --> RUNDLL32.EXE ykx32coinst,serviceStartProc [?]
S3 PCD5SRVC{3F6A8B78-EC003E00-05040104};PCD5SRVC{3F6A8B78-EC003E00-05040104} - PCDR Kernel Mode Service Helper Driver;c:\progra~1\dellsu~1\hwdiag\bin\PCD5SRVC.pkms [2008-11-5 22904]

=============== Created Last 30 ================

2009-11-09 10:44 <DIR> --d----- c:\windows\system32\N360_BACKUP
2009-11-09 10:39 <DIR> --d----- c:\windows\pss
2009-11-05 09:48 <DIR> --d----- c:\users\rich\appdata\roaming\PokerCreations
2009-11-05 09:44 <DIR> --d----- c:\users\rich\appdata\roaming\UFC Poker
2009-11-05 09:44 <DIR> --d----- c:\program files\UFC Poker
2009-11-04 08:49 1,638,912 a------- c:\windows\system32\mshtml.tlb
2009-10-31 10:56 <DIR> --d----- c:\program files\PPACalculator
2009-10-27 20:58 2,421,760 a------- c:\windows\system32\wucltux.dll
2009-10-27 20:58 87,552 a------- c:\windows\system32\wudriver.dll
2009-10-27 20:58 171,608 a------- c:\windows\system32\wuwebv.dll
2009-10-27 20:58 33,792 a------- c:\windows\system32\wuapp.exe
2009-10-27 19:13 <DIR> --d----- c:\program files\In The Money
2009-10-26 11:05 <DIR> --d----- c:\programdata\FLEXnet
2009-10-25 12:10 <DIR> --d----- c:\program files\common files\Macrovision Shared
2009-10-24 14:22 <DIR> --d----- c:\programdata\PokerAcademyPro2
2009-10-24 14:22 <DIR> --d----- c:\progra~2\PokerAcademyPro2
2009-10-24 14:18 <DIR> --d----- c:\users\rich\appdata\roaming\PokerAcademyPro2
2009-10-24 14:11 <DIR> --d----- c:\program files\PokerAcademyPro2
2009-10-14 00:00 60,928 a------- c:\windows\system32\msasn1.dll
2009-10-14 00:00 144,896 a------- c:\windows\system32\drivers\srv2.sys
2009-10-14 00:00 604,672 a------- c:\windows\system32\WMSPDMOD.DLL

==================== Find3M ====================

2009-10-10 08:13 143,360 a------- c:\windows\inf\infstrng.dat
2009-10-10 08:13 143,360 a------- c:\windows\inf\infstor.dat
2009-10-10 08:13 51,200 a------- c:\windows\inf\infpub.dat
2009-10-07 21:22 124,976 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-10-07 21:22 7,456 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-10-07 21:22 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-10-07 21:22 107,368 a----r-- c:\windows\system32\GEARAspi.dll
2009-10-07 21:22 26,600 a----r-- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-09-21 10:24 665,600 a------- c:\windows\inf\drvindex.dat
2009-09-10 19:48 218,624 a------- c:\windows\system32\msv1_0.dll
2009-08-27 08:22 916,480 a------- c:\windows\system32\wininet.dll
2009-08-27 08:17 109,056 a------- c:\windows\system32\iesysprep.dll
2009-08-27 08:17 71,680 a------- c:\windows\system32\iesetup.dll
2009-08-27 06:42 133,632 a------- c:\windows\system32\ieUnatt.exe
2009-08-17 22:33 1,193,832 a------- c:\windows\system32\FM20.DLL
2009-08-14 18:53 17,920 a------- c:\windows\system32\netevent.dll
2009-08-14 16:49 9,728 a------- c:\windows\system32\TCPSVCS.EXE
2009-08-14 16:49 17,920 a------- c:\windows\system32\ROUTE.EXE
2009-08-14 16:49 11,264 a------- c:\windows\system32\MRINFO.EXE
2009-08-14 16:49 27,136 a------- c:\windows\system32\NETSTAT.EXE
2009-08-14 16:49 19,968 a------- c:\windows\system32\ARP.EXE
2009-08-14 16:49 8,704 a------- c:\windows\system32\HOSTNAME.EXE
2009-08-14 16:49 10,240 a------- c:\windows\system32\finger.exe
2009-08-14 16:48 105,984 a------- c:\windows\system32\netiohlp.dll
2008-01-21 05:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 15:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 15:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 15:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 15:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 12:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 12:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 12:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2009-05-30 18:46 75 a--shr-- c:\windows\CT4CET.bin

============= FINISH: 19:59:33.50 ===============




Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:09:34 PM, on 11/9/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files\DellTPad\Apoint.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Windows\system32\igfxsrvc.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\igfxpers.exe
C:\WINDOWS\System32\WLTRAY.EXE
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\SMART Technologies\SMART Board Drivers\SMARTSNMPAgent.exe
C:\Program Files\SMART Technologies\SMART Board Drivers\SMARTBoardService.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\SMART Technologies\SMART Board Drivers\SMARTBoardTools.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\SMART Technologies\SMART Board Drivers\Aware.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\SMART Technologies\SMART Board Drivers\Marker.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\DivX\DivX Codec\divxsm.exe
C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe
C:\Windows\System32\mobsync.exe
C:\Users\Rich\Downloads\HijackThis.exe
C:\Windows\system32\notepad.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.c...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.c...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.c...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.c...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O2 - BHO: SMART Notebook Download Plugin - {67BCF957-85FC-4036-8DC4-D4D80E00A77B} - C:\Program Files\SMART Technologies\Notebook Software\NotebookPlugin.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.5.2.11\IPSBHO.DLL
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell.exe" /mode2
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\Components\scheduler\Launcher.exe
O4 - HKLM\..\RunOnce: [DSUpdateLauncher] "C:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate\runhstart.bat"
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O4 - HKCU\..\Run: [cdloader] "C:\Users\Rich\AppData\Roaming\mjusbsp\cdloader2.exe" MAGICJACK
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll

--
End of file - 8217 bytes

Attached Files


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#2 emnrich

emnrich

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Posted 10 November 2009 - 03:09 AM

Now, it seems as though almost all of my services has been stopped. Aside from loading windows, nothing else seems to be working!

#3 Tomk

Tomk

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  • 20,136 posts

Posted 16 November 2009 - 01:55 PM

Hi emnrich,

:welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean

Then

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).

Also please describe how your computer behaves at the moment.

Tomk
------------------------------------------------------------

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#4 emnrich

emnrich

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Posted 17 November 2009 - 10:52 AM

Thanks for the help Tom! I really do appreciate it. I have had some serious issues. The right button still doesn't respond and now, the mouse sporadically quits working and then restarts by selecting and "clicking" on everything at random. It is quite bizarre. I disable the buttons on the touchpad and started using a USB mouse. That was working quite well. Then I contacted Dell support, to see if they would replace the buttons (still under warranty). They of course wanted to trouble shoot so I did as they asked. They had me delete the Touchpad software and try to reinstall. Deleted it and rebooted, the machine went haywire and can't download the replacement software. Now, the USB mouse has the same issues. They say it is a virus that is NOT in the operating system and want me to call the PAY for help phone number. I live in Russia during the school year. That's not an option. After all that trouble, I just reformatted and reinstalled the HD/OS and started over thinking that would fix the problem. Didn't work. Still going crazy. I found a site that said I should find my system's BIOS update, remove the HD, flash the BIOS, then get a low-level reformat utility and reformate/reinstall the OS. What do you think? BTW, here is my log, didn't seem to find anything. Malwarebytes' Anti-Malware 1.41 Database version: 3187 Windows 6.0.6001 Service Pack 1 11/17/2009 7:36:20 PM mbam-log-2009-11-17 (19-36-20).txt Scan type: Quick Scan Objects scanned: 88383 Time elapsed: 3 minute(s), 0 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected)

#5 Tomk

Tomk

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Posted 17 November 2009 - 12:00 PM

emnrich,

I found a site that said I should find my system's BIOS update, remove the HD, flash the BIOS, then get a low-level reformat utility and reformate/reinstall the OS. What do you think?

I don't think you should do that on a computer still under warranty.

I'm not seeing any sign of malware. This really sounds like a hardware problem to me. My suggestion would be for you to backup whatever you need, and have Dell resolve this through the warranty.

Let's run a couple more scans (if possible) and see if we can turn something up.

Download Rooter.exe to your desktop

  • Then doubleclick it to start the tool
  • A Notepad file containing the report will open, also found at %systemdrive%\Rooter.txt. Post that here

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Please go here then click on: Posted Image

    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

  • Select the option YES, I accept the Terms of Use then click on: Posted Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Posted Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Posted Image
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

Tomk
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#6 Tomk

Tomk

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Posted 23 November 2009 - 12:12 PM

Due to inactivity this topic will be closed. If you need help please start a new thread.

Tomk
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