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[Resolved] Slow laptop but not desktop (browser)
Started by
stuart1976
, Oct 26 2009 08:47 AM
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This topic is locked
8 replies to this topic
#1
stuart1976
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Posted 26 October 2009 - 08:47 AM
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#2
Tomk
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Posted 29 October 2009 - 11:47 AM
Hi stuart1976,
My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:
I don't see much going on there. Let's try this:
Download TFC to your desktop
Then
Please download Malwarebytes' Anti-Malware to your desktop.
Also please describe how your computer behaves at the moment.
My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:
- I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
- The fixes are specific to your problem and should only be used for the issues on this machine.
- Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
- It's often worth reading through these instructions and printing them for ease of reference.
- If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
- Please reply to this thread. Do not start a new topic.
I don't see much going on there. Let's try this:
Download TFC to your desktop
- Close any open windows.
- Double click the TFC icon to run the program
- TFC will close all open programs itself in order to run,
- Click the Start button to begin the process.
- Allow TFC to run uninterrupted.
- The program should not take long to finish it's job
- Once its finished it should automatically reboot your machine,
- if it doesn't, manually reboot to ensure a complete clean
Then
Please download Malwarebytes' Anti-Malware to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
- Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).
Also please describe how your computer behaves at the moment.
Tomk
------------------------------------------------------------
Microsoft MVP 2010-2014
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Microsoft MVP 2010-2014
#3
stuart1976
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- Authentic Member
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- 64 posts
Authentic Member
Posted 01 November 2009 - 12:46 PM
Hello Tomk,
Thanks for getting back to me and sorry i was late replying.
heres the report from Mbam
Malwarebytes' Anti-Malware 1.41
Database version: 3079
Windows 6.0.6002 Service Pack 2
01/11/2009 18:30:06
mbam-log-2009-11-01 (18-30-06).txt
Scan type: Quick Scan
Objects scanned: 89685
Time elapsed: 6 minute(s), 27 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
#4
Tomk
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Posted 01 November 2009 - 11:42 PM
stuart1976,
Please go to Kaspersky website and perform an online antivirus scan.
Please go to Kaspersky website and perform an online antivirus scan.
- Read through the requirements and privacy statement and click on Accept button.
- It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
- When the downloads have finished, click on Settings.
- Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
- Spyware, Adware, Dialers, and other potentially dangerous programs
Archives
Mail databases
- Spyware, Adware, Dialers, and other potentially dangerous programs
- Click on My Computer under Scan.
- Once the scan is complete, it will display the results. Click on View Scan Report.
- You will see a list of infected items there. Click on Save Report As....
- Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
- Please post this log in your next reply.
Tomk
------------------------------------------------------------
Microsoft MVP 2010-2014
------------------------------------------------------------
Microsoft MVP 2010-2014
#5
stuart1976
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- Authentic Member
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Authentic Member
Posted 02 November 2009 - 07:25 AM
Hi tomk i rang on virus checker and nothing was found so i dont have the report, but things seem to be doing ok now i have been on the net a lot longer than 10 minutes now and browsers seems to be ok
regards
Stuart
#6
Tomk
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Beguilement Monitor
Posted 02 November 2009 - 08:22 AM
Log looks good
You need to create a new Clean restore point:
Click Start Menu > Run > copy and paste
cleanmgr
You may be asked to choose drive. Choose C: At top, click on More Options tab. Click Clean up... button in the System Restore box. Click on Yes button. When finished, click on Cancel button to exit.
Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Check "Hide file extensions for known file types."
Under the "Hidden files" folder, Uncheck "Show hidden files and folders."
Check "Hide protected operating system files."
Click Apply, and then click OK.
The following is my standard advice for the future. Use what you can and pat yourself on the back for what you're already doing.
Please take time to read Preventing Malware - Tools and Practices for Safe Computing. Very important information for your consideration is contained therein.
I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein
Also: "How to prevent malware"
by miekiemoes
Please respond back that you understand the above and let me know if you have any questions. Otherwise, this thread will be closed Resolved.
You need to create a new Clean restore point:
- Download SysRestorePoint to your desktop and unzip it to it's own folder.
- Double click SysRestorePoint.exe so that we can make a new system restore point.
- A box will pop up after it has made a new point, usually after a few seconds. Close that window and exit the program.
Click Start Menu > Run > copy and paste
cleanmgr
You may be asked to choose drive. Choose C: At top, click on More Options tab. Click Clean up... button in the System Restore box. Click on Yes button. When finished, click on Cancel button to exit.
Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Check "Hide file extensions for known file types."
Under the "Hidden files" folder, Uncheck "Show hidden files and folders."
Check "Hide protected operating system files."
Click Apply, and then click OK.
The following is my standard advice for the future. Use what you can and pat yourself on the back for what you're already doing.
Please take time to read Preventing Malware - Tools and Practices for Safe Computing. Very important information for your consideration is contained therein.
I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein
Also: "How to prevent malware"
by miekiemoes
Please respond back that you understand the above and let me know if you have any questions. Otherwise, this thread will be closed Resolved.
Tomk
------------------------------------------------------------
Microsoft MVP 2010-2014
------------------------------------------------------------
Microsoft MVP 2010-2014
#7
stuart1976
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- Authentic Member
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- 64 posts
Authentic Member
Posted 02 November 2009 - 11:08 AM
Thanks for help tomk
all the best
Stuart
#8
Tomk
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Beguilement Monitor
Posted 02 November 2009 - 11:09 AM
stuart1976,
You are very welcome.
Good luck and be well.
Tomk
------------------------------------------------------------
Microsoft MVP 2010-2014
------------------------------------------------------------
Microsoft MVP 2010-2014
#9
Tomk
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- Global Moderator
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Beguilement Monitor
Posted 02 November 2009 - 11:09 AM
Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
Tomk
------------------------------------------------------------
Microsoft MVP 2010-2014
------------------------------------------------------------
Microsoft MVP 2010-2014
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