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[Closed] Internet freezing up


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12 replies to this topic

#1 mattwest1

mattwest1

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Posted 08 October 2009 - 07:09 PM

Hi there, I have what I feel like could be a malware issue. Within the last few weeks, many processes of my internet, and even other parts of the computer (control panel, my documents, etc...) make the computer freeze up. I can CTRL+ALT+DEL and get out of the freeze often but I have to start over whatever it is I'm doing, which is getting quite frustrating as I work in transcription and all my work is with the computer. If you could take a look at my HJT log and see if there's any reason this may be happening, I'd really appreciate it. I'm running Windows XP Home SP3. I primarily use Mozilla Firefox as my internet browser. I have been using Webroot SpySweeper but the subscription expired maybe 3 weeks ago and I haven't updated (I fear whatever is causing this issue happened due to the lapse in subscription).

Here is my HJT Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:46:45 PM, on 10/8/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\HP\HP UT\bin\hppusg.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\VTTimer.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\PROGRA~1\PEOPLE~1\PropelAC.exe
C:\WINDOWS\LTMSG.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\ISP50\Bin\Bartshel.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\Comcast\COMCAS~1\data\xtras\mssysmgr.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Kodak\Picture Easy Software\Program\PezDownload.exe
C:\PROGRA~1\ISP50\bin\ppshared.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Java\jre1.5.0_10\bin\jucheck.exe
C:\Program Files\Apple Software Update\SoftwareUpdate.exe
C:\Program Files\HP\HP Software Update\HPWUCli.exe
C:\Program Files\Symantec\LiveUpdate\NDETECT.EXE
C:\WINDOWS\system32\dwwin.exe
C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprbUpdate.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.comcast.n...lbar2.0/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/comcast.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.comcast.n...lbar2.0/search/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: PeoplePal Toolbar - {A8FB8EB3-183B-4598-924D-86F0E5E37085} - c:\program files\peoplepc\toolbar\ppctoolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O3 - Toolbar: PeoplePal Toolbar - {A8FB8EB3-183B-4598-924D-86F0E5E37085} - c:\program files\peoplepc\toolbar\ppctoolbar.dll
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [HPUsageTracking] "C:\Program Files\HP\HP UT\bin\hppusg.exe" "C:\Program Files\HP\HP UT\"
O4 - HKLM\..\Run: [hpbdfawep] "C:\Program Files\HP\Dfawep\bin\hpbdfawep.exe" 1
O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files\WordPerfect Office 11\Programs\QFSCHD110.EXE"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [Propel Accelerator] "C:\PROGRA~1\PEOPLE~1\PropelAC.exe"
O4 - HKLM\..\Run: [PPCRunonce] C:\WINDOWS\system32\PPCRunOnce.exe
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [EPSON Stylus C64 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2C1.EXE /P23 "EPSON Stylus C64 Series" /O6 "USB002" /M "Stylus C64"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Bart Station] C:\Program Files\ISP50\BIN\PPCOLink -STATION
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Comcast\COMCAS~1\data\xtras\mssysmgr.exe
O4 - HKCU\..\Run: [WMPNSCFG] "C:\Program Files\Windows Media Player\WMPNSCFG.exe"
O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Kodak Picture Easy 3.1 Batch Transfer.lnk = C:\Program Files\Kodak\Picture Easy Software\Program\PezDownload.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1110728975503
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

--
End of file - 9612 bytes


Thank you for any help you can offer.

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#2 mattwest1

mattwest1

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Posted 09 October 2009 - 02:21 PM

Just to also add (this has come up within the last 6 hours) I had a spyware program pop up and make all this commotion attempting to make me click here or there and download this or that. In the "instructions" of how to download it said to install "IaInstall.exe" which I didn't do. I did click on the download button to get me to the prompt that asks me where to save it, and the name of it was "install13400.exe" which I also obviously did not download. Would I need to send a new log to you?

#3 OCD

OCD

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Posted 10 October 2009 - 11:11 PM

Hello mattwest1,
Welcome to What the Tech.
My name is OCD, I will be helping you with your log today.

Please be advised, as I am still in training, all my replies to you will be checked for accuracy by one of our experts to ensure that I am giving you the best possible advise.
This may cause a delay, but I will do my best to keep it as short as possible.

I am checking over your HJT log now, I will post back shortly with instructions.
OCD

Proud Graduate of WTT Classroom
Member of UNITE

Threads will be closed if no response after 5 days








If you are satisfied with the help you have received, please consider making a donation.


#4 OCD

OCD

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Posted 12 October 2009 - 01:28 PM

Hello mattwest1,
  • You may want to print out these instructions for reference prior to proceeding.
  • This solution is specifically tailored for this particular problem, please do not attempt to use this solution on another computer.
  • If you have any questions, or are uncertain about any steps please ask 'before' proceeding.
- - - - - Next - - - - -

Can you please answer a few questions for me:
  • What Anti-Virus software you are using?
  • Do you have a Firewall enabled?
- - - - - Next - - - - -

Please download DDS from one of the following links and save it to your desktop.
  • Disable any script blocking protection (How to Disable your Security Programs)
  • Double click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
- - - - - Next - - - - -

Posted Image
Download GMER Rootkit Scanner from here or here.
  • Extract the contents of the zipped file to desktop.
  • Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.

    Posted Image
    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and post it in your next reply.
**Caution** Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

- - - - - Next - - - - -

On your next post please provide the following:
  • Post the contents of the DDS.txt report in your next reply
  • Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and the click UPLOAD.
  • Gmer.txt

OCD

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Member of UNITE

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#5 OCD

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Posted 15 October 2009 - 10:11 AM

Hello mattwest1 , It's been a few days, I was just checking to see if you still needed assistance?
OCD

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Member of UNITE

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#6 mattwest1

mattwest1

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Posted 16 October 2009 - 03:29 PM

Very sorry for my delay, had to make an emergency trip out of town, and will be home later tonight to run the programs. Thanks so much for your help!

#7 mattwest1

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Posted 16 October 2009 - 07:32 PM

Okee doke, ran both programs with no issues. Here is the requested material: DDS.txt: DDS (Ver_09-10-13.01) - NTFSx86 Run by CeCe at 19:43:48.31 on Fri 10/16/2009 Internet Explorer: 7.0.5730.13 Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.447.140 [GMT -4:00] AV: Spy Sweeper with AntiVirus *On-access scanning disabled* (Updated) {B3891867-7230-459B-9987-E7CCFA7A7D1D} ============== Running Processes =============== C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\System32\svchost.exe -k netsvcs svchost.exe svchost.exe C:\WINDOWS\system32\spoolsv.exe svchost.exe C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\System32\svchost.exe -k HTTPFilter C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\WINDOWS\System32\svchost.exe -k imgsvc C:\WINDOWS\wanmpsvc.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe C:\Program Files\Canon\CAL\CALMAIN.exe C:\WINDOWS\Explorer.EXE C:\Program Files\HP\HP UT\bin\hppusg.exe C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe C:\WINDOWS\LTMSG.exe C:\Program Files\HP\HP Software Update\HPWuSchd2.exe C:\WINDOWS\ALCXMNTR.EXE C:\Program Files\ISP50\Bin\Bartshel.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Messenger\msmsgs.exe C:\PROGRA~1\Comcast\COMCAS~1\data\xtras\mssysmgr.exe C:\Program Files\Windows Media Player\WMPNSCFG.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\Program Files\iPod\bin\iPodService.exe C:\PROGRA~1\ISP50\bin\ppshared.exe C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\WINDOWS\system32\HPZipm12.exe C:\Documents and Settings\CeCe\Desktop\dds.scr ============== Pseudo HJT Report =============== uStart Page = hxxp://www.comcast.net/comcast.html uSearch Page = hxxp://www.google.com uSearch Bar = hxxp://www.comcast.net/toolbar2.0/search/ uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8 uSearchAssistant = hxxp://www.google.com/ie uSearchURL,(Default) = hxxp://www.google.com/search?q=%s mSearchAssistant = hxxp://www.comcast.net/toolbar2.0/search/ BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_10\bin\ssv.dll BHO: PeoplePal Toolbar: {a8fb8eb3-183b-4598-924d-86f0e5e37085} - c:\program files\peoplepc\toolbar\ppctoolbar.dll TB: PeoplePal Toolbar: {a8fb8eb3-183b-4598-924d-86f0e5e37085} - c:\program files\peoplepc\toolbar\ppctoolbar.dll TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File TB: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File TB: {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - No File EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background uRun: [PhotoShow Deluxe Media Manager] c:\progra~1\comcast\comcas~1\data\xtras\mssysmgr.exe uRun: [WMPNSCFG] "c:\program files\windows media player\WMPNSCFG.exe" mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime mRun: [<NO NAME>] mRun: [HPUsageTracking] "c:\program files\hp\hp ut\bin\hppusg.exe" "c:\program files\hp\hp ut\" mRun: [hpbdfawep] "c:\program files\hp\dfawep\bin\hpbdfawep.exe" 1 mRun: [QuickFinder Scheduler] "c:\program files\wordperfect office 11\programs\QFSCHD110.EXE" mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" mRun: [VTTimer] VTTimer.exe mRun: [tgcmd] "c:\program files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.5.0_10\bin\jusched.exe" mRun: [Propel Accelerator] "c:\progra~1\people~1\PropelAC.exe" mRun: [PPCRunonce] c:\windows\system32\PPCRunOnce.exe mRun: [LTMSG] LTMSG.exe 7 mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe" mRun: [EPSON Stylus C64 Series] c:\windows\system32\spool\drivers\w32x86\3\E_S4I2C1.EXE /P23 "EPSON Stylus C64 Series" /O6 "USB002" /M "Stylus C64" mRun: [ccRegVfy] "c:\program files\common files\symantec shared\ccRegVfy.exe" mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe" mRun: [Bart Station] c:\program files\isp50\bin\PPCOLink -STATION mRun: [AlcxMonitor] ALCXMNTR.EXE mRun: [SpySweeper] "c:\program files\webroot\spy sweeper\SpySweeperUI.exe" /startintray dRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe StartupFolder: c:\docume~1\cece\startm~1\programs\startup\erunta~1.lnk - c:\program files\erunt\AUTOBACK.EXE StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodakp~1.lnk - c:\program files\kodak\picture easy software\program\PezDownload.exe IE: &AOL Toolbar search - c:\program files\aol toolbar\toolbar.dll/SEARCH.HTML IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000 IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_10\bin\ssv.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc2.cab DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1110728975503 DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab Notify: WRNotifier - WRLogonNTF.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll ================= FIREFOX =================== FF - ProfilePath - c:\docume~1\cece\applic~1\mozilla\firefox\profiles\wp1injx2.default\ FF - prefs.js: browser.search.selectedEngine - Google FF - prefs.js: browser.startup.homepage - hxxp://en-US.start2.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official FF - plugin: c:\program files\java\jre1.5.0_10\bin\NPJava11.dll FF - plugin: c:\program files\java\jre1.5.0_10\bin\NPJava12.dll FF - plugin: c:\program files\java\jre1.5.0_10\bin\NPJava13.dll FF - plugin: c:\program files\java\jre1.5.0_10\bin\NPJava14.dll FF - plugin: c:\program files\java\jre1.5.0_10\bin\NPJava32.dll FF - plugin: c:\program files\java\jre1.5.0_10\bin\NPJPI150_10.dll FF - plugin: c:\program files\java\jre1.5.0_10\bin\NPOJI610.dll FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll ============= SERVICES / DRIVERS =============== S0 epstwnt;epstwnt;c:\windows\system32\drivers\epstwnt.mpd [2005-10-23 82432] S2 SHARSHTL;Shuttle Sharer;c:\windows\system32\drivers\sharshtl.sys [2005-10-23 18432] S3 epstw2k;SCM Parallel Port SCSI Driver;c:\windows\system32\drivers\epstw2k.sys [2005-10-23 114944] S3 scsiscan;SCSI Scanner Driver;c:\windows\system32\drivers\scsiscan.sys [2005-10-23 11520] =============== Created Last 30 ================ 2009-10-08 19:46 <DIR> --d----- c:\program files\Trend Micro ==================== Find3M ==================== 2009-09-11 10:18 136,192 a------- c:\windows\system32\msv1_0.dll 2009-09-04 17:03 58,880 a------- c:\windows\system32\msasn1.dll 2009-08-29 03:36 832,512 a------- c:\windows\system32\wininet.dll 2009-08-29 03:36 78,336 a------- c:\windows\system32\ieencode.dll 2009-08-29 03:36 17,408 -------- c:\windows\system32\corpol.dll 2009-08-26 04:00 247,326 a------- c:\windows\system32\strmdll.dll 2009-08-05 05:01 204,800 a------- c:\windows\system32\mswebdvd.dll 2009-08-04 20:44 2,189,184 a------- c:\windows\system32\ntoskrnl.exe 2009-08-04 10:20 2,066,048 a------- c:\windows\system32\ntkrnlpa.exe 2009-01-16 13:18 15,452,536 a------- c:\program files\IE7-WindowsXP-x86-enu.exe 2008-09-18 12:36 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008091820080919\index.dat ============= FINISH: 19:44:15.92 =============== Attach.txt is attached. Gmer.txt is attached. Again thanks so much for your assistance.

Attached Files



#8 OCD

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Posted 17 October 2009 - 09:35 AM

mattwest1

Since you stated earlier that your SpySweeper Anti - Virus has expired lets get you some protection before we go any further.

Please go to one of the links below and download and install an Anti - Virus protection.

Anti - Virus:
- - - - - Next - - - - -

Please go to Start Menu > Control Panel > Add/ Remove Programs
Scroll Down and locate the following programs:
  • J2SE Runtime Environment 5.0 Update 10
  • J2SE Runtime Environment 5.0 Update 6
  • Norton WMI Update
  • PeoplePC Accelerated
  • PeoplePC Online
  • PeoplePC:PeoplePal Toolbar 3.0
Select each program, then select remove. (do this for each item)
(if the program is not listed don't be alarmed, just continue)

Exit the Control Panel when finished.

- - - - - Next - - - - -

After uninstalling using Add/Remove Programs, run the Norton Removal Tool to ensure successful removal of all Norton references.

If no entries are present in the Windows Add/Remove Programs you still need to run Norton Removal Tool below.

Please go to http://service1.syma...005033108162039 and select the product you have

  • Download the Norton Removal Tool.
  • Save the file to the Windows desktop.
  • On the Windows desktop, double-click the Norton Removal Tool icon.
  • Follow the on-screen instructions.
    Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.
- - - - - Next - - - - -

Please download OTM by OldTimer.
  • Save it to your desktop.
  • Please click OTM and then click >> run.
  • Copy the lines inside the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

:Processes
explorer.exe

:Services

:Reg
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6"=-
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"4982D40A-C53B-4615-B15B-B5B5E98D167C"=-
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29"=-
[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Explorer Bars]
"32683183-48a0-441b-a342-7c2a440a9478"=-

:Files
C:\Program Files\PeoplePC Accelerated
C:\Program Files\PeoplePC Online
C:\Program Files\PeoplePC:PeoplePal Toolbar 3.0

:Commands
[purity]
[emptytemp]
[start explorer]
[Reboot]
  • Return to OTM, right click in the "Paste Instructions for items to be Moved" window (under the yellow bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTM
Note: If an item cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

- - - - - Next - - - - -

Please download Malwarebytes' Anti-Malware from Here or Here

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
    Posted Image
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected .
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.
- - - - - Next - - - - -

Please re-run DDS and post the new logs generated.

Be sure to disable your script blocking software BEFORE running the DDS scan. Use the link below if you need assistance.
  • Disable any script blocking protection (How to Disable your Security Programs) < - - Important
  • Double click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
- - - - - Next - - - - -

I'd like for you to run this next online scan to check for remnants or anything that might be hidden.
The below scan can take up to an hour or longer, please be patient.

*Note
It is recommended to disable onboard antivirus program and antispyware programs while performing scans so no conflicts and to speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once scan is finished remember to re-enable resident antivirus protection along with whatever antispyware app you use.



Please do a scan with Kaspersky Online Scanner or from here
http://www.kaspersky.com/virusscanner

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Click on the Accept button and install any components it needs.
  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer.
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run. (At times it may appear to stall)
  • Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
    • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
    • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
  • Once the scan is complete, click on View scan report To obtain the report:
  • Click on: Save Report As
  • Next, in the Save as prompt, Save in area, select: Desktop
  • In the File name area, use KScan, or something similar In Save as type, click the drop arrow and select: Text file [*.txt]
  • Then, click: Save
  • Please post the Kaspersky Online Scanner Report in your reply.
Animated tutorial
http://i275.photobuc...ng/KAS/KAS9.gif

(Note.. for Internet Explorer 7 users:
If at any time you have trouble with the "Accept" button of the license, click on the "Zoom" tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%
.)
Or use Firefox with IE-Tab plugin
https://addons.mozil...efox/addon/1419

- - - - - Next - - - - -

On your next post please provide the following:
  • MBAM log
  • Post the contents of the DDS.txt report in your next reply
  • Attach the Attach.txt report to your post by scrolling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and the click UPLOAD.
  • Kaspersky log

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#9 OCD

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Posted 20 October 2009 - 01:20 PM

Hello mattwest1, It's been a few days, I was just checking to see if you still needed assistance?
OCD

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#10 mattwest1

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Posted 21 October 2009 - 05:56 PM

Hey there. I've run into some difficulties and wanted to consult here before moving forth.

-I downloaded and installed Avast and it is currently running with no issues.

-I then was able to successfully remove J2SE Runtime Environment 5.0 Update 10, J2SE Runtime Environment 5.0 Update 6, Norton WMI Update, and PeoplePC:PeoplePal Toolbar 3.0. However when I tried to remove PeoplePC Accelerated and PeoplePC Online, the uninstaller froze up. I did some reading and found this is a common problem but people typically solve it by using regedit, which I'm not very familiar with, or by downloading some program to get rid of it. What do you suggest as the best method?

-I went on to the Norton Removal step as it seemed it was independent of the PeoplePC program. I am not certain the year product that was on this computer as it belonged to someone else before me so I just clicked the top option that says "I have a Norton product that was purchased from my service provider." I saved it to my desktop as instructed, and a box just flashed up for a fraction of a second then disappeared. I couldn't definitively make it out but it looked like a "select language" drop down box. I waited for a good 10 minutes for something else to happen but it didn't seem as if anything was running. Looking at the instructions provided, it looked as if there was some on-screen instructions that were supposed to come up but they didn't.

I figured at this point I probably shouldn't go any further without your input at this point.

#11 OCD

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Posted 21 October 2009 - 11:04 PM

mattwest1,

Please continue with the remainder of the steps starting with the OTM step from my previous post.

When you have finished please provide the logs generated.

Logs needed:
  • MBAM log
  • Post the contents of the DDS.txt report in your next reply
  • Attach the Attach.txt report to your post by scrolling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and the click UPLOAD.
  • Kaspersky log
  • Please tell me how your computer is running at the moment

OCD

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#12 OCD

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Posted 25 October 2009 - 09:58 AM

Hello mattwest1, It's been a few days, I was just checking to see if you still needed assistance?
OCD

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#13 CatByte

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Posted 27 October 2009 - 08:54 AM

Due to inactivity this topic will be closed. If you need help please start a new thread.

Microsoft MVP 2010, 2011, 2012, 2013, 2014, 2015

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