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[Resolved] Suspicious pop ups


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#1 ems88

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Posted 05 October 2009 - 06:35 PM

This pop up came up yesterday when I was visiting a secure site "The page at http://piscanner2.info say: Warning your PC is at risk of virus and malware attack. Your system requires immediate check. Security will perform a quick and free scan of your PC for viruses and malicious programs." Later, Avira Antivir detected a file "contains recognition pattern of the HTML/Infected.WebPage.Gen HTML script virus."


DDS (Ver_09-06-26.01) - NTFSx86
Run by Elaine Sang at 20:32:46.20 on Mon 10/05/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.2038.1379 [GMT -4:00]

AV: AntiVir Desktop *On-access scanning disabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\NetWaiting\netWaiting.exe
C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Elaine Sang\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/ymj/*http://www.yahoo.com/ext/search/search.html
uInternet Connection Wizard,ShellNext = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AOL Toolbar Launcher: {7c554162-8cb7-45a4-b8f4-8ea1c75885f9} - c:\program files\aol\aol toolbar 2.0\aoltb.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: AOL Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - c:\program files\aol\aol toolbar 2.0\aoltb.dll
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ModemOnHold] c:\program files\netwaiting\netWaiting.exe
uRun: [DellTransferAgent] "c:\documents and settings\all users\application data\dell\transferagent\TransferAgent.exe"
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [MMTray] "c:\program files\musicmatch\musicmatch jukebox\mm_tray.exe"
mRun: [McAfeeUpdaterUI] "c:\program files\network associates\common framework\UpdaterUI.exe" /StartedFromRunKey
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ymetray.lnk - c:\program files\yahoo!\yahoo! music jukebox\ymetray.exe
IE: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-us\local\search.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {3369AF0D-62E9-4bda-8103-B4C75499B578} - {DE9C389F-3316-41A7-809B-AA305ED9D922} - c:\program files\aol\aol toolbar 2.0\aoltb.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
Trusted Zone: musicmatch.com\online
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E473A65C-8087-49A3-AFFD-C5BC4A10669B} - hxxp://mvnet.xlontech.net/qm/fox/06071909/qsp2ie06071909.cab
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\elaine~1\applic~1\mozilla\firefox\profiles\lsvyk9hr.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com
FF - plugin: c:\documents and settings\elaine sang\application data\move networks\plugins\npqmp071505000010.dll
FF - plugin: c:\program files\google\google updater\2.4.1601.7122\npCIDetect13.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2008-12-4 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2008-12-4 74480]
R2 aawservice;Ad-Aware 2007 Service;c:\program files\lavasoft\ad-aware 2007\aawservice.exe [2007-7-6 561152]
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2009-8-18 108289]
R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2009-8-18 185089]
R3 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2009-8-18 55656]
R3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2008-12-4 7408]
S1 avgio;avgio; [x]
S2 McAfeeFramework;McAfee Framework Service;c:\program files\network associates\common framework\FrameworkService.exe [2006-7-18 102463]
S3 Ad-Watch Connect Filter;Ad-Watch Connect Kernel Filter;c:\windows\system32\drivers\NSDriver.sys [2007-6-4 9344]
S4 Viewpoint Manager Service;Viewpoint Manager Service; [x]

=============== Created Last 30 ================

2009-09-09 19:26 <DIR> --d----- C:\XPSETUP
2009-09-09 19:24 2,048 -------- C:\w2ksect.bin
2009-09-09 19:06 <DIR> --d----- c:\program files\nLite
2009-09-09 18:50 331,805,736 a------- C:\XPSP3.exe.exe
2009-09-08 22:33 <DIR> --d----- c:\windows\system32\wbem\Repository
2009-09-07 22:48 <DIR> --d----- C:\$AutoStreamer$
2009-09-07 21:16 <DIR> --d----- c:\program files\AutoStreamer

==================== Find3M ====================

2009-08-18 23:06 55,656 a------- c:\windows\system32\drivers\avgntflt.sys
2009-08-12 15:37 388,608 a------- c:\windows\system32\CF16685.exe
2009-08-12 15:36 388,608 a------- c:\windows\system32\CF16525.exe
2009-08-12 15:35 388,608 a------- c:\windows\system32\CF16378.exe
2009-08-12 15:34 388,608 a------- c:\windows\system32\CF16169.exe
2009-08-08 01:24 388,608 a------- c:\windows\system32\CF31750.exe
2009-08-05 05:11 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-08-05 05:11 204,800 -------- c:\windows\system32\dllcache\mswebdvd.dll
2009-07-19 09:33 3,597,824 a------- c:\windows\system32\dllcache\mshtml.dll
2009-07-19 09:32 6,067,200 -------- c:\windows\system32\dllcache\ieframe.dll
2009-07-17 14:55 58,880 a------- c:\windows\system32\atl.dll
2009-07-17 14:55 58,880 -------- c:\windows\system32\dllcache\atl.dll
2009-07-13 23:43 10,841,088 a------- c:\windows\system32\dllcache\wmp.dll
2009-07-13 23:43 286,208 a------- c:\windows\system32\wmpdxm.dll
2009-07-13 23:43 286,208 a------- c:\windows\system32\dllcache\wmpdxm.dll
2009-07-10 09:42 1,315,328 -------- c:\windows\system32\dllcache\msoe.dll
2009-03-13 23:01 88 ---shr-- c:\windows\system32\D0E5FBB671.sys
2009-03-13 23:01 4,704 a--sh--- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 20:33:27.65 ===============


ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/05 20:07
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xA7EBC000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xBA61A000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA6B46000 Size: 49152 File Visible: No Signed: -
Status: -

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "<unknown>" at address 0xba74044e

#: 053 Function Name: NtCreateThread
Status: Hooked by "<unknown>" at address 0xba740444

#: 063 Function Name: NtDeleteKey
Status: Hooked by "<unknown>" at address 0xba740453

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "<unknown>" at address 0xba74045d

#: 098 Function Name: NtLoadKey
Status: Hooked by "<unknown>" at address 0xba740462

#: 122 Function Name: NtOpenProcess
Status: Hooked by "<unknown>" at address 0xba740430

#: 128 Function Name: NtOpenThread
Status: Hooked by "<unknown>" at address 0xba740435

#: 193 Function Name: NtReplaceKey
Status: Hooked by "<unknown>" at address 0xba74046c

#: 204 Function Name: NtRestoreKey
Status: Hooked by "<unknown>" at address 0xba740467

#: 247 Function Name: NtSetValueKey
Status: Hooked by "<unknown>" at address 0xba740458

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys" at address 0xa807c0b0

==EOF==

Attached Files


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#2 Tomk

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Posted 10 October 2009 - 09:48 AM

ems88,

Not really seeing much.

Your Java is out of date.

Java™ 6 can be updated from the Java Control Panel. Go Start > Control Panel(Classic View) > Java (looks like a coffee cup) > Update Tab > Update Now. An update should begin; follow the prompts.


Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean

Then

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).

Also please describe how your computer behaves at the moment.
Tomk
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#3 ems88

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Posted 10 October 2009 - 08:05 PM

When I try to update my Java, I get an error message. Malwarebytes' Anti-Malware 1.41 Database version: 2940 Windows 5.1.2600 Service Pack 2 10/10/2009 10:00:08 PM mbam-log-2009-10-10 (22-00-08).txt Scan type: Quick Scan Objects scanned: 105653 Time elapsed: 5 minute(s), 0 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) My computer's behaving normally.

#4 Tomk

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Posted 10 October 2009 - 10:01 PM

ems88,

I think your AV took care of the threat. :thumbup:

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Scroll down to where it says "JRE 6 Update 16".
  • Click the "Download" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u16-windows-i586-p.exe to install the newest version.
Now to Clean out the Java cache:

Go into the Control Panel and double-click the Java Icon. Posted Image
  • Under Temporary Internet Files, click the Settings... button
  • click the Delete Files button.
  • There are two options in the window to clear the cache - Leave both Checked
    • Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Settings
  • Click OK to leave the Java Control Panel.

With that done, Log looks good :D


You need to create a new Clean restore point:

Click Start Menu > Run > copy and paste

%SystemRoot%\System32\restore\rstrui.exe

Press OK. Choose Create a Restore Point then click Next. Name it (something you'll remember) and click Create, when the confirmation screen shows the restore point has been created click Close.

Remove all previous Restore Points
Click Start Menu > Run > copy and paste

cleanmgr

You may be asked to choose drive. Choose C: At top, click on More Options tab. Click Clean up... button in the System Restore box. Click on Yes button. When finished, click on Cancel button to exit.

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Check "Hide file extensions for known file types."
Under the "Hidden files" folder, Uncheck "Show hidden files and folders."
Check "Hide protected operating system files."
Click Apply, and then click OK.

You can delete DDS and RootRepeal.


The following is my standard advice for the future. Use what you can and pat yourself on the back for what you're already doing.

Please take time to read Preventing Malware - Tools and Practices for Safe Computing. Very important information for your consideration is contained therein.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein


Also: "How to prevent malware"
by miekiemoes

Please respond back that you understand the above and let me know if you have any questions. Otherwise, this thread will be closed Resolved. :thumbup:
Tomk
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#5 ems88

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Posted 11 October 2009 - 02:02 PM

Thanks for the help TomK. Just a quick question, how do I know if the pop-ups are harmless or they're malicious? How do I know that my AV has taken care of it if my computer is behaving normally?

#6 Tomk

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Posted 11 October 2009 - 04:03 PM

ems88, Are you still getting popups?
Tomk
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#7 ems88

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Posted 11 October 2009 - 04:16 PM

No, I'm not getting them anymore. I wanted to know for future reference.

#8 Tomk

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Posted 11 October 2009 - 05:09 PM

ems88,

It depends on what you call harmless. I find all popups annoying so it is hard to call any of them harmless. That is one of the reasons I use firefox. Look here to see how to turn popup blocker on: http://www.ehow.com/...ps-firefox.html
Tomk
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#9 ems88

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Posted 11 October 2009 - 11:54 PM

Harmless in that it's not saying my computer's infected or something similar to what I posted in my original post.

#10 Tomk

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Posted 12 October 2009 - 07:41 AM

ems88, If your anti-virus or anti-spyware program pops-up and warns you, take the warning seriously. If something pops up from email or randomly on the internet, it is junk.
Tomk
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#11 ems88

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Posted 12 October 2009 - 06:34 PM

So I should've ignored the first warning completely since it came up when I was on a website? What do you mean by "take the warning seriously"? Make sure it's deleted/quarantined or ask for help here? Last time I had several warnings from my AV, were deleted, but when I posted here, I was infected(my computer wasn't behaving strangely)...is there a sure way to know?

#12 Tomk

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Posted 12 October 2009 - 06:51 PM

ems88,

If your AV finds something and removes it and you don't notice your computer acting any different... then your AV probably took care of the problem. If it appears your AV took care of the problem but then your system starts acting "different".. come here and post a log. If your AV says it found something, and then the next day says it found something again, and then the next day says it found something again... come here and post a log even if you don't notice anything acting different.

The only way to know for sure is to run some logs and have them checked. Then, truthfully, it is possible to still be infected because we can't clean what we don't see, but we do our best to find things based on whatever clues are available.
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#13 ems88

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Posted 14 October 2009 - 05:31 PM

Thanks TomK. I'll use your guidelines so I'm not posting everytime I get a popup.

#14 Tomk

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Posted 14 October 2009 - 05:46 PM

ems88, You're welcome. Anything else I can attempt to help you with or are you ready to close this thread?
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#15 ems88

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Posted 16 October 2009 - 02:09 PM

No, I'm good. You can close it.

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