I've been having a problem over the past few weeks where my PC just freezes. This happens at various times, sometimes while trying to run a virus scan, or sometimes with only IE open.
Sometimes I receive an error message (and sometimes not). One of the messages I have received is: "Direct OCR Error. Error reading from the registry. Please restart Windows and try again." When I clicked OK I then got another error that mentioned "SyncServices.exe". I did restart and had no error message then. I did a Google search on this error message and it seems to have something to do with scanning images to text???? I had only just turned on my PC and had not actually done anything at all. One time after restarting I just got the "blue screen", but then after re-starting again all seemed fine.
This all started happening after I received an email from a friend that had not actually been sent by them. I thought I might have had a virus and I posted over on the Malware/Virus section, but they've concluded that my PC doesn't have malware/virus and it could be a Windows issue. http://forums.whatthetech.com/Not_sure_if_…863#entry598863
I have Win XP SP3 and use IE8. Please let me know what further information you might need.
1. I went through the “Event Viewer” error logs and have some information about that below. There were a lot of them, but there seem to be four or five that appear regularly.
2. I guess my PC is about 4 years old – and no, I have not cleaned it inside. How do you usually clean yours?
When I first got the PC there was an issue with the fan and a suspected overheating. At the time Active SMART was installed to monitor the temperature. I still have it and it does warn about temperature changes (it has actually just told me that the temperature is 39 degrees and has a status of “OK”). When I look at the Active SMART log the only recent (in the past week) entry is:
26 September 2009 09:07:07 :: ALERT
[WDC WD2000JB-00GVA0, S/N:WD-WMAL81394464] - SMART attribute changed:
Attribute : 03 - Spin Up Time
Last checked value : 129
New value : 130
3.I installed and ran “Who Crashed” and the only recent entry is:
On Mon 21/09/2009 4:43:57 AM your computer crashed
This was likely caused by the following module: kmixer.sys
Bugcheck code: 0x10000050 (0xE3FD9718, 0x0, 0xF18DD0FC, 0x1)
Error: Unknown
file path: C:\WINDOWS\system32\drivers\kmixer.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Kernel Mode Audio Mixer
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.
Is there anything in this information that seems to point to a particular problem?
Thanks again,
Lisa
Application Errors
Event Type: Error
Event Source: McLogEvent
Event Category: None
Event ID: 5022
Date: 26/09/2009
Time: 2:14:04 PM
User: NT AUTHORITY\SYSTEM
Computer: XXXX
Description:
MCSCAN32 Engine Initialisation failed. Engine returned error : The DAT files failed or are missing.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: EventSystem
Event Category: (50)
Event ID: 4614
Date: 18/09/2009
Time: 7:23:46 PM
User: N/A
Computer: XXXX
Description:
The COM+ Event System detected an inconsistency in its internal state. The assertion "GetLastError() == 122L" failed at line 162 of d:\comxp_sp3\com\com1x\src\events\shared\sectools.cpp. Please contact Microsoft Product Support Services to report this error.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: McLogEvent
Event Category: None
Event ID: 1008
Date: 9/09/2009
Time: 2:22:54 PM
User: N/A
Computer: XXXX
Description:
The McShield service terminated unexpectedly.
Please review event 5019 or 5051 for details. The McShield service will be restarted in 5 seconds;
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 61 64 2d ure ad-
0018: 61 77 61 72 65 2e 65 78 aware.ex
0020: 65 20 37 2e 31 2e 30 2e e 7.1.0.
0028: 31 30 20 69 6e 20 61 64 10 in ad
0030: 2d 61 77 61 72 65 2e 65 -aware.e
0038: 78 65 20 37 2e 31 2e 30 xe 7.1.0
0040: 2e 31 30 20 61 74 20 6f .10 at o
0048: 66 66 73 65 74 20 30 30 ffset 00
0050: 31 35 37 30 35 38 0d 0a 157058..
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 23/08/2009
Time: 6:44:26 PM
User: N/A
Computer: XXXX
Description:
Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 38 re.exe 8
0020: 2e 30 2e 36 30 30 31 2e .0.6001.
0028: 31 38 37 30 32 20 69 6e 18702 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 23/08/2009
Time: 6:43:40 PM
User: N/A
Computer: XXXX
Description:
Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 38 re.exe 8
0020: 2e 30 2e 36 30 30 31 2e .0.6001.
0028: 31 38 37 30 32 20 69 6e 18702 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 23/08/2009
Time: 6:42:13 PM
User: N/A
Computer: XXXX
Description:
Hanging application msmoney.exe, version 11.0.0.716, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 6d 73 6d 6f 6e 65 msmone
0018: 79 2e 65 78 65 20 31 31 y.exe 11
0020: 2e 30 2e 30 2e 37 31 36 .0.0.716
0028: 20 69 6e 20 68 75 6e 67 in hung
0030: 61 70 70 20 30 2e 30 2e app 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 000000
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 23/08/2009
Time: 6:41:41 PM
User: N/A
Computer: XXXX
Description:
Hanging application msmoney.exe, version 11.0.0.716, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 6d 73 6d 6f 6e 65 msmone
0018: 79 2e 65 78 65 20 31 31 y.exe 11
0020: 2e 30 2e 30 2e 37 31 36 .0.0.716
0028: 20 69 6e 20 68 75 6e 67 in hung
0030: 61 70 70 20 30 2e 30 2e app 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 000000
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6e 6c 73 ure nls
0018: 76 63 2e 65 78 65 20 31 vc.exe 1
0020: 2e 30 2e 31 34 2e 31 20 .0.14.1
0028: 69 6e 20 6d 73 78 6d 6c in msxml
0030: 33 2e 64 6c 6c 20 38 2e 3.dll 8.
0038: 31 30 30 2e 31 30 34 38 100.1048
0040: 2e 30 20 61 74 20 6f 66 .0 at of
0048: 66 73 65 74 20 30 30 30 fset 000
0050: 31 34 61 30 30 14a00
Event Type: Information
Event Source: IviRegMgr
Event Category: None
Event ID: 0
Date: 16/08/2009
Time: 3:21:00 PM
User: N/A
Computer: XXXX
Description:
The description for Event ID ( 0 ) in Source ( IviRegMgr ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started.
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 6/08/2009
Time: 2:06:11 PM
User: N/A
Computer: XXXX
Description:
Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 38 re.exe 8
0020: 2e 30 2e 36 30 30 31 2e .0.6001.
0028: 31 38 37 30 32 20 69 6e 18702 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 2/08/2009
Time: 1:02:13 PM
User: N/A
Computer: XXXX
Description:
Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 38 re.exe 8
0020: 2e 30 2e 36 30 30 31 2e .0.6001.
0028: 31 38 37 30 32 20 69 6e 18702 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 38 2e 30 2e 36 30 e 8.0.60
0028: 30 31 2e 31 38 37 30 32 01.18702
0030: 20 69 6e 20 66 6c 61 73 in flas
0038: 68 39 66 2e 6f 63 78 20 h9f.ocx
0040: 39 2e 30 2e 31 32 34 2e 9.0.124.
0048: 30 20 61 74 20 6f 66 66 0 at off
0050: 73 65 74 20 30 30 30 39 set 0009
0058: 33 38 66 34 0d 0a 38f4..
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 2/08/2009
Time: 12:37:55 PM
User: N/A
Computer: XXXX
Description:
Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 38 re.exe 8
0020: 2e 30 2e 36 30 30 31 2e .0.6001.
0028: 31 38 37 30 32 20 69 6e 18702 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000
System Errors
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 27/09/2009
Time: 7:37:20 AM
User: N/A
Computer: XXXX
Description:
The nVidia WDM A/V Crossbar service failed to start due to the following error:
The system cannot find the file specified.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 27/09/2009
Time: 7:37:20 AM
User: N/A
Computer: XXXX
Description:
The nVidia WDM TVAudio Crossbar service failed to start due to the following error:
The system cannot find the file specified.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 27/09/2009
Time: 7:37:20 AM
User: N/A
Computer: XXXX
Description:
The nVidia WDM TVTuner service failed to start due to the following error:
The system cannot find the file specified.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 27/09/2009
Time: 7:37:20 AM
User: N/A
Computer: XXXX
Description:
The nVidia WDM Video Capture (universal) service failed to start due to the following error:
The system cannot find the file specified.
**** The above 4 errors re nVidia occur every day****
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Dhcp
Event Category: None
Event ID: 1000
Date: 27/09/2009
Time: 6:28:49 AM
User: N/A
Computer: XXXX
Description:
Your computer has lost the lease to its IP address xxx.xxx.xxx.xxon the Network Card with network address xxxxxxxxxx.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7024
Date: 26/09/2009
Time: 2:14:05 PM
User: N/A
Computer: XXXX
Description:
The Network Associates McShield service terminated with service-specific error 5022 (0x139E).
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 26/09/2009
Time: 10:13:13 AM
User: N/A
Computer: XXXX
Description:
The Application Management service terminated with the following error:
The specified module could not be found.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 26/09/2009
Time: 10:13:12 AM
User: N/A
Computer: XXXX
Description:
The Application Management service terminated with the following error:
The specified module could not be found.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
****This same error 101 times on 26/09/2009 between 10.13.02 am and 10.13.13 am
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 25/09/2009
Time: 2:41:55 PM
User: N/A
Computer: XXXX
Description:
The Application Management service terminated with the following error:
The specified module could not be found.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
****This same error 201 times on 25/09/2009****
Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 29
Date: 19/09/2009
Time: 2:03:21 PM
User: N/A
Computer: XXXX
Description:
The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 17
Date: 19/09/2009
Time: 2:03:21 PM
User: N/A
Computer: XXXX
Description:
Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Dhcp
Event Category: None
Event ID: 1000
Date: 19/09/2009
Time: 2:02:34 PM
User: N/A
Computer: XXXX
Description:
Your computer has lost the lease to its IP address xxx.xxx.xxx.xxon the Network Card with network address xxxxxxxxxx.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
****Same 3 error messages 16 times on 19/09/09****
****Same 3 error messages 12 times on 18/09/09****
Event Type: Error
Event Source: Cdrom
Event Category: None
Event ID: 7
Date: 16/09/2009
Time: 7:33:23 PM
User: N/A
Computer: XXXX
Description:
The device, \Device\CdRom0, has a bad block.
Event Type: Error
Event Source: Server
Event Category: None
Event ID: 2505
Date: 16/09/2009
Time: 7:18:38 PM
User: N/A
Computer: XXXX
Description:
The server could not bind to the transport \Device\NetBT_Tcpip_{57859374-0A95-4C1B-A90F-D64DE7721C92} because another computer on the network has the same name. The server could not start.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 34 00 00 00 4…
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7024
Date: 5/09/2009
Time: 8:44:09 PM
User: N/A
Computer: XXXX
Description:
The Network Associates McShield service terminated with service-specific error 5022 (0x139E).
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Server
Event Category: None
Event ID: 2505
Date: 3/09/2009
Time: 4:43:45 PM
User: N/A
Computer: XXXX
Description:
The server could not bind to the transport \Device\NetBT_Tcpip_{57859374-0A95-4C1B-A90F-D64DE7721C92} because another computer on the network has the same name. The server could not start.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 34 00 00 00 4…
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7011
Date: 3/09/2009
Time: 4:02:59 PM
User: N/A
Computer: XXXX
Description:
Timeout (30000 milliseconds) waiting for a transaction response from the service.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Hi Jephree,
I'll have a look inside the PC and see if it needs a clean.
I think what you are referring to as "Inter Video" is nVidia which is my graphics card? These errors with nVidia occur every day - but my PC does not freeze-up every day. I don't have a TV tuner, so it's looking for something that does not exist. I have read a bit about this when searching on nVidia forums and it seems to be a problem with the driver….but from what I have read, updating the driver does not necesarily fix the problem and can actually cause more problems!
I do have all Windows updates.
I'll let you know what happens re the physical cleaning but I don't think it will help as I mentioned before it is not likely to be an issue with overheating as I have the temperature monitored and I'm not getting any reports of overheating…anyway, it's worth having a look…meanwhile if anyone has other ideas please let me know!
Thanks,
Lisa
Lisa, InterVideo is the owner of WinDVD, has nothing to do with your nVidia video card or driver.
The first thing I would do is use msconfig (Click on Start then Run, type msconfig and press Enter) and disable anything nVidia relates, including these:
