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[Closed] here we go again


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26 replies to this topic

#16 extremeboy

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Posted 06 October 2009 - 02:49 PM

Hello.

Sorry for the delay.

Try downloading and running this tool.

Download and Run Kaspersky Virus Removal Tool

I suggest you read over the instructions and then print/save the instructions onto notepad or somewhere so you can have a reference and follow the instructions correctly when in Safe Mode; since you won't have access to this page anymore

  • Please download Kaspersky Virus-Removal Tool and save it to your desktop.
  • Alternate Download Mirror 2
  • Reboot your computer into SafeMode.
    You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Then, use your up arrow key to highlight SafeMode then hit enter. Additional instructions can be found over here
  • Please disable all anti-malware protection before running this tool. Refer to this page if you are not sure how.
  • Double click the installer on your desktop and follow the prompts. Kaspersky Virus Removal Tool will open after the installation. If you are using Vista, please right-click and select run as administrator
  • Click Next to continue.
  • It will by default install it to your desktop folder. Click Next.
  • Hit Ok at the prompt for scanning in Safe Mode.
  • It will then open a box There will be a tab that says Automatic scan.
  • Under Automatic scan make sure these are checked.
  • System Memory
  • Startup Objects
  • Disk Boot Sectors.
  • My Computer.
  • Also any other drives (Removable that you may have)

After that click on Security level then choose Customize then click on the tab that says Heuristic Analyzer then choose Enable Deep rootkit search then choose ok. Then choose OK again then you are back to the main screen.

  • Then click on Scan at the to right hand Corner. Please be patient while the scan completes. It may take a while.
  • It will automatically Neutralize any objects found.
  • If some objects are left un-neutralized then click the button that says Neutralize all
  • If it says it cannot be Neutralized then chooose The delete option when prompted.
  • When the scan is finished, click the Report... button in the lower middle, select Save to file..., and save it onto your desktop as "KasReport".
  • Close out of the program. When asked to uninstall, select Yes. <- Make sure you have save the log file on your desktop before uninstalling it.
  • Attach back with the KasReport in your next reply please.

Take a new DDS run afterward and post back with both the DDS and Attach logs in your next reply. Also, let me know how your computer is running and if you have any more problems, issues or symptoms left.

Thanks.

With Regards,
Extremeboy
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#17 zenkat

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Posted 08 October 2009 - 02:50 PM

The Kaspersky installer did not display on my desktop in safemode, so I rebooted to normal and installed and ran scan. Scan ---- Scanned: 811979 Detected: 0 Untreated: 0 Start time: 10/8/2009 11:03:36 AM Duration: 05:02:05 Finish time: 10/8/2009 4:05:41 PM Detected -------- Status Object ------ ------ Events ------ Time Name Status Reason ---- ---- ------ ------ 10/8/2009 11:03:44 AM Running module: smss.exe\smss.exe ok scanned Statistics ---------- Object Scanned Detected Untreated Deleted Moved to Quarantine Archives Packed files Password protected Corrupted ------ ------- -------- --------- ------- ------------------- -------- ------------ ------------------ --------- Settings -------- Parameter Value --------- ----- Security Level Custom Action Prompt for action when the scan is complete Run mode Manually File types Scan all files Scan only new and changed files No Scan archives All Scan embedded OLE objects All Skip if object is larger than No Skip if scan takes longer than No Parse email formats No Scan password-protected archives No Enable iChecker technology No Enable iSwift technology No Show detected threats on "Detected" tab Yes Rootkits search Yes Deep rootkits search Yes Use heuristic analyzer Yes Quarantine ---------- Status Object Size Added ------ ------ ---- ----- Backup ------ Status Object Size ------ ------ ----

#18 extremeboy

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Posted 08 October 2009 - 04:09 PM

Hello. Okay. Reboot your computer once again. Now take a new DDS run and post back with the results for my review. ~EB
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#19 zenkat

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Posted 09 October 2009 - 11:28 AM

DDS (Ver_09-06-26.01) - NTFSx86 Run by Owner at 13:21:25.62 on Fri 10/09/2009 Internet Explorer: 8.0.6001.18702 Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2014.1296 [GMT -4:00] AV: Lavasoft Ad-Watch Live! Anti-Virus *On-access scanning disabled* (Updated) {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33} AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83} FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8} ============== Running Processes =============== C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\Program Files\Windows Defender\MsMpEng.exe C:\WINDOWS\System32\svchost.exe -k netsvcs C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup svchost.exe svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\System32\wltrysvc.exe C:\WINDOWS\System32\bcmwltry.exe C:\WINDOWS\system32\spoolsv.exe svchost.exe C:\Acer\eManager\anbmServ.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\McAfee\SiteAdvisor\McSACore.exe C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe C:\Program Files\McAfee\MPF\MPFSrv.exe C:\WINDOWS\system32\svchost.exe -k imgsvc C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe c:\PROGRA~1\mcafee.com\agent\mcagent.exe C:\WINDOWS\system32\WLTRAY.exe C:\WINDOWS\AGRSMMSG.exe C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\WINDOWS\system32\LVCOMSX.EXE C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\iPod\bin\iPodService.exe C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe C:\Documents and Settings\Owner\Desktop\dds.scr ============== Pseudo HJT Report =============== uStart Page = hxxp://www.yahoo.com/ mLocal Page = mStart Page = hxxp://www.google.com uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background uRun: [HijackThis startup scan] c:\program files\trend micro\hijackthis\HijackThis.exe /startupscan uRun: [Messenger (Yahoo!)] "c:\progra~1\yahoo!\messen~1\YAHOOM~1.EXE" -quiet mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY mRun: [AGRSMMSG] AGRSMMSG.exe mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe mRun: [LVCOMSX] c:\windows\system32\LVCOMSX.EXE mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" mRun: [OpwareSE2] "c:\program files\scansoft\omnipagese2.0\OpwareSE2.exe" mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey mRun: [McENUI] c:\progra~1\mcafee\mhn\McENUI.exe /hide mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe" mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000 IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL Trusted Zone: internet Trusted Zone: mcafee.com DPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab DPF: {3DC2E31C-371A-4BD3-9A27-CDF57CE604CF} - hxxp://download.microsoft.com/download/7/1/D/71D9F11F-0C02-4707-9D60-D56EA8951020/pmupd806.exe DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\wpdshserviceobj.dll SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll ============= SERVICES / DRIVERS =============== R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-6-20 64160] R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-3-25 214024] R2 {95808DC4-FA4A-4c74-92FE-5B863F82066B};{95808DC4-FA4A-4c74-92FE-5B863F82066B};c:\program files\cyberlink\powerdvd\000.fcl [2006-11-2 13560] R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 1028432] R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2009-5-25 203280] R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-5-25 359952] R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-5-25 144704] R2 osaio;osaio;c:\windows\system32\drivers\osaio.sys [2008-5-23 7296] R2 osanbm;osanbm;c:\windows\system32\drivers\osanbm.sys [2008-5-23 4010] R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592] R2 YahooAUService;Yahoo! Updater;c:\program files\yahoo!\softwareupdate\YahooAUService.exe [2008-11-9 602392] R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-5-25 606736] R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-5-25 79816] R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-5-25 35272] R3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-5-25 34248] R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-5-25 40552] =============== Created Last 30 ================ 2009-10-08 10:58 1,015,840 a--sh--- c:\windows\system32\drivers\fidbox.dat 2009-10-08 10:58 12,980 a--sh--- c:\windows\system32\drivers\fidbox.idx 2009-10-02 18:09 195,440 -------- c:\windows\system32\MpSigStub.exe 2009-09-29 06:45 50,176 ac------ c:\windows\system32\dllcache\proquota.exe 2009-09-29 06:45 50,176 a------- c:\windows\system32\proquota.exe 2009-09-29 06:39 <DIR> a-dshr-- C:\cmdcons 2009-09-29 06:37 161,792 a------- c:\windows\SWREG.exe 2009-09-29 06:37 98,816 a------- c:\windows\sed.exe 2009-09-09 22:02 153,088 -c------ c:\windows\system32\dllcache\triedit.dll ==================== Find3M ==================== 2009-09-21 22:01 15,688 a------- c:\windows\system32\lsdelete.exe 2009-09-14 02:12 229,888 a------- c:\windows\PEV.exe 2009-09-10 14:54 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys 2009-09-10 14:53 19,160 a------- c:\windows\system32\drivers\mbam.sys 2009-08-05 05:01 204,800 a------- c:\windows\system32\mswebdvd.dll 2009-07-25 05:23 411,368 a------- c:\windows\system32\deploytk.dll 2009-07-17 15:01 58,880 a------- c:\windows\system32\atl.dll 2009-07-13 23:43 286,208 a------- c:\windows\system32\wmpdxm.dll 2009-06-12 21:32 245,760 a--sh--- c:\windows\system32\config\systemprofile\ietldcache\index.dat 2008-05-23 20:16 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008052320080524\index.dat ============= FINISH: 13:22:43.23 ===============

Attached Files



#20 extremeboy

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Posted 09 October 2009 - 02:23 PM

Looks pretty good. We'll do a final checkup afterwards..

Also, let me know how your computer is running and if you have any more problems, issues or symptoms left.

Thanks.

With Regards,
Extremeboy


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#21 zenkat

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Posted 09 October 2009 - 03:00 PM

Not seeing any problems, EB. Thanks once again. Anything else to do?

#22 extremeboy

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Posted 10 October 2009 - 10:59 AM

Looks fine.

Please follow/read the steps below to remove the tools we used, purge a system restore and for some more information. :)

Download and Run OTC

We will now remove the tools we used during this fix using OTC.

  • Download OTC by OldTimer and save it to your desktop.
  • Double click Posted Image icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.

Create a New System Restore Point<- Very Important

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

System A bit Slow? Try StartupLight

You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.

If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.

Congratulations! You now appear clean! :D

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Preventing Infections in the Future

Please also have a look at the following links, giving some advice and Tips to protect yourself against malware and reduce the potential for re-infection:

  • Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.

Disable Autorun on Flash-Drive/Removable Drives

When is AUTORUN.INF really an AUTORUN.INF?

USB worms work by creating a file called AUTORUN.INF on the root of USB drives. These INF files then use Autorun or Autoplay (not the same thing!) to execute themselves either when the stick is inserted, or more commonly, when the user double-clicks on the USB drive icon from My Computer (Windows Explorer)...


Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. Read USB-Based Malware Attacks and Please disable Autorun asap!.

If using Windows Vista, please refer to:
"Disable AutoPlay in Windows Vista"
"Preventing AutoPlay with Local Group Policy Editor or AutoPlay options panel"

Note: When Autorun is disabled, double-clicking a drive which has autorun.inf in its root directory may still activate Autorun so be careful.

Update Non-Microsoft Programs

It is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.

Update all programs regularly - Make sure you update all the programs you have installed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

If you have no more questions, comments or problems please tell us, so we can close off the topic.

Thanks :)

With Regards,
Extremeboy

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#23 zenkat

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Posted 10 October 2009 - 04:59 PM

No, your final instructions seem pretty clear, EB. I'll carry out this stuff asap. Thanks loads for a job well done! ...wait, hang on a sec... using the Secunia scanner I found some program udates. Problem is, I can't get the Adobe updates to work... the browser stops responding either before the ActiveX drop down or just after... either way it stops responding before I can download the update. This seems to happen every time I need an ActiveX download... can you help me with this please?

Edited by zenkat, 10 October 2009 - 06:12 PM.


#24 extremeboy

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Posted 10 October 2009 - 08:27 PM

Hello. Doesn't seem malware related but are you using Internet Explorer or FireFox? Try Internet Explorer by updating Adobe or alternatively you can just download the setup package and install it manually that way. ~Extremeboy
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#25 zenkat

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Posted 10 October 2009 - 09:01 PM

I'm using IE8. I reset the browser, but no luck. Nothing at the Adobe site will download. I don't think anything will download from a site that uses add-ons. I don't THINK it's malware related, either.

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#26 extremeboy

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Posted 11 October 2009 - 08:26 AM

Hello.

Try emptying your temp files etc.. using ATFCleaner

Download and Run ATFCleaner

Please download ATF Cleaner by Atribune. This program will clear out temporary files and settings. You will likely be logged out of the forum where you are recieving help.

  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main Select Files to Delete choose: Select All.
  • Click the Empty Selected button.
If you use Firefox browser also...
  • Click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser also...
  • Click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.


Then try downloading it using this direct download link: http://ardownload.ad...dr910_en_US.exe

We can probably still deal with it but I don't want to drag this any longer. You may be better if you start a new topic here if it is still there: http://forums.whatth...email_f123.html

With Regards,
Extremeboy
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#27 extremeboy

extremeboy

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Posted 16 October 2009 - 02:24 PM

Due to inactivity this topic will be closed. If you need help please start a new thread.
If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

The help you receive here is free. If you wish to show your appreciation, you may wish to Posted Image

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