dashwall
Topic Starter
Hi I have a less then 6 month old computer and I am having a problem where it shuts down randomly with out warning and no blue screen. I know most often than not that this can be a computer hardware problem but this has happened before about 2 months ago where I sent it back to the manufactor where they did 2 hour stress tests on all the components so did a full factory settings restore where its worked fine since.
So what I'm really after is checking things to make sure its not a malicious or nast software problem seen as in England right now there support is closed to tuesday.
Ok tried to do the rootrepeal twice and got the blue screen of death so here is the DDS report
DDS (Ver_09-06-26.01) - NTFSx86
Run by [removed] at 19:50:21.68 on 30/08/2009
Internet Explorer: 8.0.6001.18813 BrowserJavaVersion: 1.6.0_14
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.3326.2151 [GMT 1:00]
AV: PCguard Anti-Virus *On-access scanning enabled* (Updated) {5B5A3BD7-8573-4672-AEA8-C9BB713B6755}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: PCguard Anti-Spyware *enabled* (Updated) {307352C6-1CBD-11DB-8AF6-B622A1EF5492}
FW: PCguard Firewall *enabled* {80593BF4-D969-4EC5-ADAE-A22F2DFC7A22}
============== Running Processes ===============
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Virgin Broadband\PCguard\Fws.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\nvraidservice.exe
C:\Program Files\Virgin Broadband\PCguard\rps.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Acer\Empowering Technology\SysMonitor.exe
C:\Program Files\Acer\Empowering Technology\Framework.Launcher.exe
C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe
C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
c:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Northstar\SmartCopy\SmartCopy.exe
C:\Program Files\Northstar\SmartLauncher\SmartLauncher.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
C:\Program Files\Virgin Broadband\PCguard\SafeConnect\Bin\SanaAgent.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Virgin Broadband\PCguard\RpsSecurityAwareR.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91AgentS1.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\Virgin Broadband\PCguard\Kav\Bin\ScanningProcess.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\andy\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=1&o=vp32&d=0609&m=aspire_m7711
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=1&o=vp32&d=0609&m=aspire_m7711
mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=1&o=vp32&d=0609&m=aspire_m7711
mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=1&o=vp32&d=0609&m=aspire_m7711
BHO: HP Print Clips: {053f9267-dc04-4294-a72c-58f732d338c0} - c:\program files\hp\smart web printing\hpswp_framework.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: PopKill Class: {3c060ea2-e6a9-4e49-a530-d4657b8c449a} - c:\program files\virgin broadband\pcguard\pkR.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: ShowBarObj Class: {83a2f9b1-01a2-4aa5-87d1-45b6b8505e96} - c:\program files\acer\empowering technology\edatasecurity\x86\ActiveToolBand.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.15642\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
TB: Acer eDataSecurity Management: {5cbe3b7c-1e47-477e-a7dd-396db0476e29} - c:\program files\acer\empowering technology\edatasecurity\x86\eDStoolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [NVRaidService] c:\windows\system32\nvraidservice.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Acer Empowering Technology Monitor] c:\program files\acer\empowering technology\SysMonitor.exe
mRun: [EmpoweringTechnology] c:\program files\acer\empowering technology\Framework.Launcher.exe boot
mRun: [eDataSecurity Loader] c:\program files\acer\empowering technology\edatasecurity\x86\eDSloader.exe
mRun: [PCMMediaSharing] c:\program files\acer arcade live\acer homemedia connect\kernel\dms\PCMMediaSharing.exe
mRun: [BkupTray] "c:\program files\newtech infosystems\nti backup now 5\BkupTray.exe"
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [Acer Assist Launcher] c:\program files\acer\acer assist\launcher.exe
mRun: [Acer Product Registration] "c:\program files\acer\acer registration\ACE1.exe" /startup
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Broadbandadvisor.exe] "c:\program files\virgin broadband\advisor\Broadbandadvisor.exe" /AUTORUN
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Skytel] Skytel.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\smartc~1.lnk - c:\program files\northstar\smartcopy\SmartCopy.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\smartl~1.lnk - c:\program files\northstar\smartlauncher\SmartLauncher.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {E763472E-A716-4CD9-89BD-DBDA6122F741} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {700259D7-1666-479a-93B1-3250410481E8} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: %SYSTEMROOT%\system32\nvLsp.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL
================= FIREFOX ===================
FF - ProfilePath - c:\users\andy\appdata\roaming\mozilla\firefox\profiles\5dhzdnq9.default\
FF - plugin: c:\program files\unity\webplayer\loader\npUnity3D32.dll
FF - plugin: c:\program files\virgin broadband\advisor\nprpspa.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
============= SERVICES / DRIVERS ===============
R0 nvamacpi;Nvidia Away Mode System;c:\windows\system32\drivers\nvamacpi.sys [2008-10-22 24608]
R0 nvrd32;NVIDIA nForce RAID Driver;c:\windows\system32\drivers\nvrd32.sys [2008-10-22 133152]
R2 Acer HomeMedia Connect Service;Acer HomeMedia Connect Service;c:\program files\acer arcade live\acer homemedia connect\kernel\dms\CLMSServer.exe [2008-10-22 269448]
R2 BUNAgentSvc;NTI Backup Now 5 Agent Service;c:\program files\newtech infosystems\nti backup now 5\client\Agentsvc.exe [2008-3-3 16384]
R2 ETService;Empowering Technology Service;c:\program files\acer\empowering technology\service\ETService.exe [2008-10-22 24576]
R2 NTIBackupSvc;NTI Backup Now 5 Backup Service;c:\program files\newtech infosystems\nti backup now 5\BackupSvc.exe [2008-4-26 45056]
R2 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;c:\program files\newtech infosystems\nti backup now 5\SchedulerSvc.exe [2008-4-26 131072]
R2 PD91Agent;PD91Agent;c:\program files\raxco\perfectdisk2008\PD91Agent.exe [2008-9-22 693512]
R2 RadialpointSafeConnectAgent;Virgin Broadband PCguard SafeConnectAgent;c:\program files\virgin broadband\pcguard\safeconnect\bin\SanaAgent.exe [2008-11-14 4937752]
R3 Radialpoint Security Services;Virgin Broadband PCguard;c:\program files\virgin broadband\pcguard\RpsSecurityAwareR.exe [2009-5-27 175184]
R3 RadialpointSafeConnectDriver;RadialpointSafeConnectDriver;c:\program files\virgin broadband\pcguard\safeconnect\driver\platform_vista\SafeConnectDriver.sys [2008-11-14 161304]
R3 RadialpointSafeConnectFilter;RadialpointSafeConnectFilter;c:\program files\virgin broadband\pcguard\safeconnect\driver\platform_vista\SafeConnectFilter.sys [2008-11-14 29720]
R3 RadialpointSafeConnectShim;RadialpointSafeConnectShim;c:\program files\virgin broadband\pcguard\safeconnect\driver\platform_vista\SafeConnectShim.sys [2008-11-14 29248]
S3 GoogleDesktopManager-080708-050100;Google Desktop Manager 5.7.808.7150;c:\program files\google\google desktop search\GoogleDesktop.exe [2009-6-11 24064]
S3 PD91Engine;PD91Engine;c:\program files\raxco\perfectdisk2008\PD91Engine.exe [2008-9-22 910600]
=============== Created Last 30 ================
2009-08-26 20:35 2,048 a——- c:\windows\system32\tzres.dll
2009-08-26 10:10 4,240,384 a——- c:\windows\system32\GameUXLegacyGDFs.dll
2009-08-26 10:10 28,672 a——- c:\windows\system32\Apphlpdm.dll
2009-08-25 17:54 –d—– c:\program files\Teamspeak2_RC2
2009-08-20 17:34 –d—– c:\programdata\Blizzard Entertainment
2009-08-20 17:34 –d—– c:\progra~2\Blizzard Entertainment
2009-08-18 21:01 –d—– c:\windows\system32\eu-ES
2009-08-18 21:01 –d—– c:\windows\system32\ca-ES
2009-08-18 21:01 –d—– c:\windows\system32\vi-VN
2009-08-18 20:51 –d—– c:\windows\system32\EventProviders
2009-08-18 18:46 89,960 a–sh— c:\windows\system32\drivers\fidbox.idx
2009-08-18 18:46 6,542,624 a–sh— c:\windows\system32\drivers\fidbox.dat
2009-08-18 18:35 36 a——- c:\windows\system32\????????????????????????????????????g
2009-08-18 18:32 71,184 a——- c:\windows\system32\drivers\DefragFS.sys
2009-08-18 18:32 –d—– c:\programdata\Raxco
2009-08-18 18:32 –d—– c:\program files\Raxco
2009-08-16 20:26 –d—– c:\programdata\Apple Computer
2009-08-16 20:25 –d—– c:\programdata\Apple
2009-08-14 16:03 –d—– c:\users\andy\appdata\roaming\Sports Interactive
2009-08-14 16:03 a-d—– c:\programdata\Sports Interactive
2009-08-14 16:03 a-d—– c:\progra~2\Sports Interactive
2009-08-14 15:59 2,297,552 a——- c:\windows\system32\d3dx9_26.dll
2009-08-14 15:57 –d-h— c:\program files\Zero G Registry
2009-08-14 15:57 –d-h— c:\users\andy\InstallAnywhere
2009-08-09 15:41 –d—– c:\users\andy\appdata\roaming\Unity
2009-08-09 15:39 –d—– c:\program files\Unity
2009-08-05 07:55 12,240,896 a——- c:\windows\system32\NlsLexicons0007.dll
2009-08-05 07:54 1,575,936 a——- c:\windows\system32\WMVENCOD.DLL
2009-08-03 19:14 410,984 a——- c:\windows\system32\deploytk.dll
==================== Find3M ====================
2009-08-20 15:45 143,360 a——- c:\windows\inf\infstrng.dat
2009-08-20 15:45 86,016 a——- c:\windows\inf\infstor.dat
2009-08-20 15:45 51,200 a——- c:\windows\inf\infpub.dat
2009-08-18 21:01 665,600 a——- c:\windows\inf\drvindex.dat
2009-07-21 22:52 915,456 a——- c:\windows\system32\wininet.dll
2009-07-21 22:47 109,056 a——- c:\windows\system32\iesysprep.dll
2009-07-21 22:47 71,680 a——- c:\windows\system32\iesetup.dll
2009-07-21 21:13 133,632 a——- c:\windows\system32\ieUnatt.exe
2009-07-17 14:54 71,680 a——- c:\windows\system32\atl.dll
2009-07-15 13:40 8,147,456 a——- c:\windows\system32\wmploc.DLL
2009-07-15 13:39 313,344 a——- c:\windows\system32\wmpdxm.dll
2009-07-15 13:39 4,096 a——- c:\windows\system32\dxmasf.dll
2009-07-15 13:39 7,680 a——- c:\windows\system32\spwmp.dll
2009-06-15 15:53 156,672 a——- c:\windows\system32\t2embed.dll
2009-06-15 15:52 23,552 a——- c:\windows\system32\lpk.dll
2009-06-15 15:52 72,704 a——- c:\windows\system32\fontsub.dll
2009-06-15 15:51 10,240 a——- c:\windows\system32\dciman32.dll
2009-06-15 13:42 289,792 a——- c:\windows\system32\atmfd.dll
2009-06-13 12:14 116,839 a——- c:\windows\hpqins00.dat
2009-06-12 12:34 141,165 a——- c:\windows\hpoins14.dat
2009-06-10 12:42 160,256 a——- c:\windows\system32\wkssvc.dll
2009-06-10 12:38 91,136 a——- c:\windows\system32\avifil32.dll
2009-06-05 12:56 173,056 a——- c:\windows\apppatch\AcXtrnal.dll
2009-06-05 12:56 2,159,616 a——- c:\windows\apppatch\AcGenral.dll
2009-06-05 12:56 542,720 a——- c:\windows\apppatch\AcLayers.dll
2009-06-05 12:56 458,752 a——- c:\windows\apppatch\AcSpecfc.dll
2009-06-04 13:07 2,066,432 a——- c:\windows\system32\mstscax.dll
2008-01-21 03:43 174 a–sh— c:\program files\desktop.ini
2006-11-02 13:42 287,440 a——- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 13:42 287,440 a——- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 13:42 30,674 a——- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 13:42 30,674 a——- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 10:20 287,440 a——- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 10:20 287,440 a——- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 10:20 30,674 a——- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 10:20 30,674 a——- c:\windows\inf\perflib\0000\perfc.dat
============= FINISH: 19:52:09.51 ===============
Any other information please ask.
Andy
