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Spyware / Malware / Virus Removal

[Resolved] Trojan ADW_IEDEFENDER

13 min read

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Post #1 last edited
Hello…I tried to scan with the new version of Trendmicro 7 and it picked up this trojan ADW_IEDEFENDER, but when i clicked fix it came back saying it couldnt fix or delete it :( our computer is extremely slow and things are moving in slow motion…im wondering if there is anything else besides this trojan that is sneaking around too… :pullhair:

can someone help us?

thank you

Snow

forgot to post my HJT log … here it is

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:24, on 2009-08-21
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Fighters\configservice.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Fighters\licenseservice.exe
C:\Program Files\Fighters\updateservice.exe
C:\Program Files\Fighters\ScannerService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\BellCanada\McciTrayApp.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Bell\Internet Service Advisor\SSA.exe
C:\Program Files\Fighters\spywarefighter\SpywarefighterUser.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
c:\program files\fighters\spywarefighter\SPYWAREfighterTray.exe
C:\PROGRA~1\Webshots\webshots.scr
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
c:\program files\fighters\product.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Bell\Bell Internet Security Services\pkR.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [BellCanada_McciTrayApp] C:\Program Files\BellCanada\McciTrayApp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SSA.exe] "C:\Program Files\Bell\Internet Service Advisor\SSA.exe" /AUTORUN
O4 - HKLM\..\Run: [spywarefighterguard] C:\Program Files\Fighters\spywarefighter\SpywarefighterUser.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Symantec NetDriver Warning] C:\PROGRA~1\SYMNET~1\SNDWarn.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {F4430FE8-2638-42e5-B849-800749B94EED} - (no file)
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.com/pages/MsnInstC.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineS…er.cab31267.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab
O16 - DPF: {5CB1506E-1DEA-4E63-89A7-E40E52AEA1FD} (OnagerCtrl Class) - http://fulfillment.puretracks.com/onager.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab31267.cab
O16 - DPF: {9BFC2253-B9D9-477E-9488-CA450232620D} (BinAg1 Class) - https://activation.sympatico.ca/wizlet/Symp…nadaActiveX.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse…pDownloader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O16 - DPF: {F04FE050-90DE-4EDD-A719-7CF3EBA4175E} (DetectCtl Class) - http://transition.sympatico.ca/systemdetect.cab
O16 - DPF: {F5078F32-C551-11D3-89B9-0000F81FE221} (XML DOM Document 3.0) - https://signup.msn.com/pages/msxml3.cab
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize2/pcpitstop2.dll
O18 - Protocol: intu-qt2007 - {026BF40D-BA05-467B-9F1F-AD0D7A3F5F11} - C:\Program Files\QuickTax 2007\ic2007pp.dll
O18 - Protocol: intu-qt2008 - {05E53CE9-66C8-4A9E-A99F-FDB7A8E7B596} - C:\Program Files\QuickTax 2008\ic2008pp.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: PD91Agent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
O23 - Service: PD91Engine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe
O23 - Service: PTK License-FIGHTERS-297811811 - SPAMfighter - C:\Program Files\Fighters\licenseservice.exe
O23 - Service: PTK Live Update-FIGHTERS-297811811 - SPAMfighter - C:\Program Files\Fighters\updateservice.exe
O23 - Service: PTK Scanner-FIGHTERS-297811811 - SPAMfighter - C:\Program Files\Fighters\ScannerService.exe
O23 - Service: PTK SharedAccess-FIGHTERS-297811811 - SPAMfighter - C:\Program Files\Fighters\configservice.exe
O23 - Service: Bell Internet Security Services (Radialpoint Security Services) - Bell - C:\Program Files\Bell\Bell Internet Security Services\RpsSecurityAwareR.exe

–
End of file - 9157 bytes
Post #2
Hi Snow,

:welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. Logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean

Then

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).
Also "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.
Post #3
Hello TomK

Thank you so much for replying and helping me with this matter..here is the Malware log and a fresh HJT log

The computer hangs at times, takes long to load pages, as if it hangs..


Malwarebytes' Anti-Malware 1.40
Database version: 2702
Windows 5.1.2600 Service Pack 3

2009-08-26 20:14:38
mbam-log-2009-08-26 (20-14-38).txt

Scan type: Quick Scan
Objects scanned: 117392
Time elapsed: 6 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:17, on 2009-08-26
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\BellCanada\McciTrayApp.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Bell\Internet Service Advisor\SSA.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\PROGRA~1\Webshots\webshots.scr
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Bell\Bell Internet Security Services\pkR.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [BellCanada_McciTrayApp] C:\Program Files\BellCanada\McciTrayApp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SSA.exe] "C:\Program Files\Bell\Internet Service Advisor\SSA.exe" /AUTORUN
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Symantec NetDriver Warning] C:\PROGRA~1\SYMNET~1\SNDWarn.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {F4430FE8-2638-42e5-B849-800749B94EED} - (no file)
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.com/pages/MsnInstC.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineS…er.cab31267.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab
O16 - DPF: {5CB1506E-1DEA-4E63-89A7-E40E52AEA1FD} (OnagerCtrl Class) - http://fulfillment.puretracks.com/onager.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC…n/bin/cabsa.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe…nt.cab31267.cab
O16 - DPF: {9BFC2253-B9D9-477E-9488-CA450232620D} (BinAg1 Class) - https://activation.sympatico.ca/wizlet/Symp…nadaActiveX.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse…pDownloader.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O16 - DPF: {F04FE050-90DE-4EDD-A719-7CF3EBA4175E} (DetectCtl Class) - http://transition.sympatico.ca/systemdetect.cab
O16 - DPF: {F5078F32-C551-11D3-89B9-0000F81FE221} (XML DOM Document 3.0) - https://signup.msn.com/pages/msxml3.cab
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize2/pcpitstop2.dll
O18 - Protocol: intu-qt2007 - {026BF40D-BA05-467B-9F1F-AD0D7A3F5F11} - C:\Program Files\QuickTax 2007\ic2007pp.dll
O18 - Protocol: intu-qt2008 - {05E53CE9-66C8-4A9E-A99F-FDB7A8E7B596} - C:\Program Files\QuickTax 2008\ic2008pp.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: PD91Agent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
O23 - Service: PD91Engine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe
O23 - Service: Bell Internet Security Services (Radialpoint Security Services) - Bell - C:\Program Files\Bell\Bell Internet Security Services\RpsSecurityAwareR.exe

–
End of file - 8235 bytes
Post #4
Snow,

There is nothing obvious showing. We need to get some deeper scans.

  • Download DDS and save it to your desktop from
  • Here
  • here or
  • here.
    • Disable any script blocking protection (How to Disable your Security Programs)
    • Double click DDS icon to run the tool (may take up to 3 minutes to run)
    • When done, DDS.txt will open.
    • After a few moments, attach.txt will open in a second window.
    • Save both reports to your desktop.
  • We Need to check for Rootkits with RootRepeal
    • Download RootRepeal from one of the following locations and save it to your desktop.
    • Open [external image: Posted Image] on your desktop.
    • Click the [external image: Posted Image] tab.
    • Click the [external image: Posted Image] button.
    • In the Select Scan dialog, check
      [external image: Posted Image]
    • Push Ok
    • Check the box for your main system drive (Usually C:), and press Ok.
    • Allow RootRepeal to run a scan of your system. This may take some time.
    • Once the scan completes, push the [external image: Posted Image] button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt.
  • Copy/paste the log (that you've previously saved to your desktop) from RootRepeal onto your post.

  • Copy/paste the DDS.txt log (that you've previously saved to your desktop) onto your post.

  • Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.
Post #5
Hi TomK here are all the logs…the rootrepeal only took a few seconds to scan, might be a good thing? Snow ROOTREPEAL © AD, 2007-2009 ================================================== Scan Start Time: 2009/08/26 20:35 Program Version: Version 1.3.5.0 Windows Version: Windows XP SP3 ================================================== Drivers ——————- Name: dump_atapi.sys Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys Address: 0xB2466000 Size: 98304 File Visible: No Signed: - Status: - Name: dump_WMILIB.SYS Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS Address: 0xF8DBF000 Size: 8192 File Visible: No Signed: - Status: - Name: rootrepeal.sys Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys Address: 0xB10F3000 Size: 49152 File Visible: No Signed: - Status: - SSDT ——————- #: 025 Function Name: NtClose Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253dc00 #: 047 Function Name: NtCreateProcess Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253d930 #: 048 Function Name: NtCreateProcessEx Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253daa0 #: 050 Function Name: NtCreateSection Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253e540 #: 052 Function Name: NtCreateSymbolicLinkObject Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253e190 #: 053 Function Name: NtCreateThread Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253ee20 #: 068 Function Name: NtDuplicateObject Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253dd60 #: 097 Function Name: NtLoadDriver Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253c2a0 #: 122 Function Name: NtOpenProcess Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253d720 #: 125 Function Name: NtOpenSection Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253e370 #: 173 Function Name: NtQuerySystemInformation Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253ead0 #: 206 Function Name: NtResumeThread Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253edd0 #: 213 Function Name: NtSetContextThread Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253f150 #: 224 Function Name: NtSetInformationFile Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253f770 #: 228 Function Name: NtSetInformationProcess Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb2543160 #: 237 Function Name: NtSetSecurityObject Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253aec0 #: 254 Function Name: NtSuspendThread Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253ed80 #: 255 Function Name: NtSystemDebugControl Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253c600 #: 257 Function Name: NtTerminateProcess Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253e970 #: 277 Function Name: NtWriteVirtualMemory Status: Hooked by "C:\WINDOWS\System32\DRIVERS\klif.sys" at address 0xb253dc20 ==EOF== DDS (Ver_09-06-26.01) - NTFSx86 Run by [removed] at 20:31:26.67 on 2009-08-26 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_11 Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.511.166 [GMT -4:00] AV: Bell Internet Security Services Anti-Virus *On-access scanning enabled* (Updated) {5B5A3BD7-8573-4672-AEA8-C9BB713B6755} FW: Bell Internet Security Services Firewall *enabled* {80593BF4-D969-4EC5-ADAE-A22F2DFC7A22} ============== Running Processes =============== C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\System32\svchost.exe -k netsvcs svchost.exe svchost.exe C:\WINDOWS\system32\spoolsv.exe svchost.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\WINDOWS\system32\svchost.exe -k hpdevmgmt C:\Program Files\Common Files\Motive\McciCMService.exe C:\WINDOWS\System32\svchost.exe -k HPZ12 C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe C:\WINDOWS\System32\svchost.exe -k HPZ12 C:\WINDOWS\System32\snmp.exe C:\WINDOWS\System32\svchost.exe -k imgsvc C:\WINDOWS\Explorer.EXE C:\Program Files\HP\HP Software Update\HPWuSchd2.exe C:\WINDOWS\SOUNDMAN.EXE C:\Program Files\Microsoft Hardware\Keyboard\type32.exe C:\Program Files\HP\hpcoretech\hpcmpmgr.exe C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe C:\Program Files\BellCanada\McciTrayApp.exe C:\Program Files\QuickTime\QTTask.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Bell\Internet Service Advisor\SSA.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\PROGRA~1\Webshots\webshots.scr C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Documents and Settings\MOM\Desktop\dds.scr ============== Pseudo HJT Report =============== mWindow Title = uInternet Settings,ProxyOverride = localhost;*.local BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll BHO: PopKill Class: {3c060ea2-e6a9-4e49-a530-d4657b8c449a} - c:\program files\bell\bell internet security services\pkR.dll BHO: : {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe mRun: [SoundMan] SOUNDMAN.EXE mRun: [IntelliType] "c:\program files\microsoft hardware\keyboard\type32.exe" mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe" mRun: [WinPatrol] c:\program files\billp studios\winpatrol\winpatrol.exe -expressboot mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe mRun: [BellCanada_McciTrayApp] c:\program files\bellcanada\McciTrayApp.exe mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" mRun: [SSA.exe] "c:\program files\bell\internet service advisor\SSA.exe" /AUTORUN dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE dRun: [Symantec NetDriver Warning] c:\progra~1\symnet~1\SNDWarn.exe StartupFolder: c:\docume~1\mom\userdata\startm~1\programs\startup\webshots.lnk - c:\program files\webshots\Launcher.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\netass~1.lnk - c:\program files\netassistant\bin\matcli.exe IE: {F4430FE8-2638-42e5-B849-800749B94EED} IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab DPF: {00B71CFB-6864-4346-A978-C0A14556272C} - hxxp://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} - hxxps://signup.msn.com/pages/MsnInstC.cab DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} - hxxp://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab DPF: {4B48D5DF-9021-45F7-A240-60304302A215} - hxxp://download.microsoft.com/download/5/c/2/5c2fc4b7-3875-4eec-946b-ffe15472cabc/WebCleaner.cab DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab DPF: {5CB1506E-1DEA-4E63-89A7-E40E52AEA1FD} - hxxp://fulfillment.puretracks.com/onager.cab DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} - hxxp://download.bitdefender.com/resources/scan8/oscan8.cab DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} - hxxp://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab DPF: {9BFC2253-B9D9-477E-9488-CA450232620D} - hxxps://activation.sympatico.ca/wizlet/SympaticoWebflow/static/controls/BellCanadaActiveX.cab DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} - hxxp://messenger.msn.com/download/MsnMessengerSetupDownloader.cab DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab DPF: {F04FE050-90DE-4EDD-A719-7CF3EBA4175E} - hxxp://transition.sympatico.ca/systemdetect.cab DPF: {F5078F32-C551-11D3-89B9-0000F81FE221} - hxxps://signup.msn.com/pages/msxml3.cab DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} - hxxp://utilities.pcpitstop.com/Optimize2/pcpitstop2.dll Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll Handler: intu-qt2007 - {026BF40D-BA05-467b-9F1F-AD0D7A3F5F11} - c:\program files\quicktax 2007\ic2007pp.dll Handler: intu-qt2008 - {05E53CE9-66C8-4a9e-A99F-FDB7A8E7B596} - c:\program files\quicktax 2008\ic2008pp.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll ================= FIREFOX =================== FF - ProfilePath - c:\docume~1\mom\applic~1\mozilla\firefox\profiles\9vg66aet.default\ FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?fr=ffsp1&p= FF - prefs.js: browser.search.selectedEngine - Google FF - prefs.js: browser.startup.homepage - hxxp://sympatico.msn.ca/ FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=ffds1&p= FF - plugin: c:\progra~1\yahoo!\common\npyaxmpb.dll FF - plugin: c:\program files\bell\internet service advisor\nprpspa.dll FF - plugin: c:\program files\mozilla firefox\plugins\npmozax.dll FF - plugin: c:\program files\mozilla firefox\plugins\npracplug.dll FF - plugin: c:\program files\real\realarcade\plugins\mozilla\npracplug.dll FF - plugin: c:\program files\real\realone player\netscape6\nppl3260.dll FF - plugin: c:\program files\real\realone player\netscape6\nprjplug.dll FF - plugin: c:\program files\real\realone player\netscape6\nprpjplug.dll FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} ============= SERVICES / DRIVERS =============== R1 AvgAsCln;AVG Anti-Spyware Clean Driver;c:\windows\system32\drivers\AvgAsCln.sys [2008-3-4 10872] R1 KLIF;KLIF;c:\windows\system32\drivers\klif.sys [2009-8-13 179984] R2 PD91Agent;PD91Agent;c:\program files\raxco\perfectdisk2008\PD91Agent.exe [2008-9-22 693512] S1 AVG Anti-Spyware Driver;AVG Anti-Spyware Driver;\??\c:\documents and settings\mom\desktop\avg anti-spyware 7.5\guard.sys –> c:\documents and settings\mom\desktop\avg anti-spyware 7.5\guard.sys [?] S3 PD91Engine;PD91Engine;c:\program files\raxco\perfectdisk2008\PD91Engine.exe [2008-9-22 910600] S3 Radialpoint Security Services;Bell Internet Security Services;c:\program files\bell\bell internet security services\RpsSecurityAwareR.exe [2009-7-7 170736] S3 RadialpointSafeConnectDriver;RadialpointSafeConnectDriver;c:\program files\bell\bell internet security services\safeconnect\driver\platform_xp\SafeConnectDriver.sys [2008-11-14 161304] S3 RadialpointSafeConnectFilter;RadialpointSafeConnectFilter;c:\program files\bell\bell internet security services\safeconnect\driver\platform_xp\SafeConnectFilter.sys [2008-11-14 29720] S3 RadialpointSafeConnectShim;RadialpointSafeConnectShim;c:\program files\bell\bell internet security services\safeconnect\driver\platform_xp\SafeConnectShim.sys [2008-11-14 27376] S4 AVG Anti-Spyware Guard;AVG Anti-Spyware Guard;c:\documents and settings\mom\desktop\avg anti-spyware 7.5\guard.exe –> c:\documents and settings\mom\desktop\avg anti-spyware 7.5\guard.exe [?] S4 RadialpointSafeConnectAgent;Bell Internet Security Services SafeConnectAgent;c:\program files\bell\bell internet security services\safeconnect\bin\SanaAgent.exe [2008-11-14 4937752] S4 VaultClientSRV;Personal Vault Backup Service;c:\program files\personal vault\VaultClientSRV.exe [2008-3-7 1047632] S4 VaultClientUpgrade;Personal Vault Upgrade Service;c:\program files\personal vault\VaultClientUpgrade.exe [2008-3-7 56400] =============== Created Last 30 ================ 2009-08-21 14:11 -cd—– c:\windows\system32\dllcache\cache 2009-08-21 13:55 228,864 a——- c:\windows\PEV.exe 2009-08-21 13:55 161,792 a——- c:\windows\SWREG.exe 2009-08-21 13:55 98,816 a——- c:\windows\sed.exe 2009-08-20 14:41 –dsh— c:\documents and settings\mom\PrivacIE 2009-08-20 11:48 71,184 a——- c:\windows\system32\drivers\DefragFS.sys 2009-08-20 11:48 –d—– c:\program files\Raxco 2009-08-18 13:01 170,455 a——- c:\windows\hpqins00.dat 2009-08-18 12:54 –d—– c:\docume~1\mom\applic~1\HpUpdate 2009-08-13 17:23 3,304,480 a–sh— c:\windows\system32\drivers\fidbox.dat 2009-08-13 17:23 124,192 a–sh— c:\windows\system32\drivers\fidbox2.dat 2009-08-13 17:23 45,164 a–sh— c:\windows\system32\drivers\fidbox.idx 2009-08-13 17:23 12,596 a–sh— c:\windows\system32\drivers\fidbox2.idx 2009-08-13 16:51 40 a——- c:\windows\system32\?????????????????4????????????????????????g 2009-08-12 11:15 128,512 -c—— c:\windows\system32\dllcache\dhtmled.ocx 2009-08-12 11:15 1,315,328 -c—— c:\windows\system32\dllcache\msoe.dll 2009-08-11 11:56 1,089,593 -c—— c:\windows\system32\dllcache\ntprint.cat 2009-08-10 14:21 –d—– c:\windows\system32\XPSViewer 2009-08-10 14:20 1,676,288 -c—— c:\windows\system32\dllcache\xpssvcs.dll 2009-08-10 14:20 597,504 -c—— c:\windows\system32\dllcache\printfilterpipelinesvc.exe 2009-08-10 14:20 575,488 -c—— c:\windows\system32\dllcache\xpsshhdr.dll 2009-08-10 14:20 89,088 -c—— c:\windows\system32\dllcache\filterpipelineprintproc.dll 2009-08-10 14:20 1,676,288 ——– c:\windows\system32\xpssvcs.dll 2009-08-10 14:20 575,488 ——– c:\windows\system32\xpsshhdr.dll 2009-08-10 14:20 117,760 ——– c:\windows\system32\prntvpt.dll 2009-08-10 14:20 –d—– C:\0cbfa5be041637870b89950553 2009-08-05 05:01 204,800 -c—— c:\windows\system32\dllcache\mswebdvd.dll ==================== Find3M ==================== 2009-08-05 05:01 204,800 a——- c:\windows\system32\mswebdvd.dll 2009-08-03 13:36 38,160 a——- c:\windows\system32\drivers\mbamswissarmy.sys 2009-08-03 13:36 19,096 a——- c:\windows\system32\drivers\mbam.sys 2009-07-17 15:01 58,880 a——- c:\windows\system32\atl.dll 2009-07-13 23:43 286,208 a——- c:\windows\system32\wmpdxm.dll 2009-07-08 17:45 0 a—h— c:\windows\system32\drivers\Msft_Kernel_NuidFltr_01005.Wdf 2009-07-08 17:45 0 a—h— c:\windows\system32\drivers\MsftWdf_Kernel_01005_Coinstaller_Critical.Wdf 2009-07-03 13:09 915,456 ——– c:\windows\system32\wininet.dll 2009-06-16 10:36 119,808 a——- c:\windows\system32\t2embed.dll 2009-06-16 10:36 81,920 a——- c:\windows\system32\fontsub.dll 2009-06-12 08:31 76,288 a——- c:\windows\system32\telnet.exe 2009-06-10 10:13 84,992 a——- c:\windows\system32\avifil32.dll 2009-06-10 09:19 2,066,432 a——- c:\windows\system32\mstscax.dll 2009-06-10 02:14 132,096 a——- c:\windows\system32\wkssvc.dll 2009-06-03 15:09 1,291,264 a——- c:\windows\system32\quartz.dll 2006-03-18 14:53 774,144 a——- c:\program files\RngInterstitial.dll 2006-02-07 19:03 2,906 a——- c:\program files\setuplog.txt 2006-01-13 10:19 5,225,384 a——- c:\program files\Firefox Setup 1.5.exe 2005-10-29 00:06 5,037,072 a——- c:\program files\spybotsd14.exe 2005-10-27 11:26 516,031 a——- c:\program files\ccsetup124.exe 2005-10-06 11:17 558,240 a——- c:\program files\GoogleToolbarInstaller.exe 2005-10-06 08:51 34,039,576 a——- c:\program files\iTunesSetup.exe 2005-09-16 11:20 2,212,192 a——- c:\program files\wbsamp.exe 2005-09-16 10:16 3,563,166 a——- c:\program files\Propackcodec203b.exe 2005-09-15 08:28 21,226,656 a——- c:\program files\freedom_5_0_10_bell_en.exe 2008-08-29 10:07 32,768 a–sh— c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008082920080830\index.dat ============= FINISH: 20:32:23.85 ===============

Attachments:

Post #6 last edited
Snow,

the rootrepeal only took a few seconds to scan, might be a good thing?

Yep. :thumbup:


Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Scroll down to where it says "JRE 6 Update 16".
  • Click the "Download" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u16-windows-i586-p.exe to install the newest version.
Now to Clean out the Java cache:

Go into the Control Panel and double-click the Java Icon. [external image: Posted Image]
  • Under Temporary Internet Files, click the Settings… button
  • click the Delete Files button.
  • There are two options in the window to clear the cache - Leave both Checked
    • Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Settings
  • Click OK to leave the Java Control Panel.

Please download the OTM by OldTimer.
  • Save it to your desktop.
  • Please double-click OTM.exe to run it.
    (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • Copy the lines inside the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    :Processes
explorer.exe

:Reg
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"2318C2B1-4965-11D4-9B18-009027A5CD4F"=-

:Commands
[purity]
[emptytemp]
[start explorer]
[Reboot]
  • Return to OTM, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTM
Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Please go here then click on: [external image: Posted Image]

    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

  • Select the option YES, I accept the Terms of Use then click on: [external image: Posted Image]
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: [external image: Posted Image]
  • The virus signature database… will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: [external image: Posted Image]
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
Post #7
Hello TomK here are the results of OTM and ESET… Snow {\rtf1\ansi\ansicpg1252\deff0\deflang2057{\fonttbl{\f0\fswiss\fcharset0 Arial;}} {\*\generator Msftedit 5.41.15.1515;}\viewkind4\uc1\pard\f0\fs20 All processes killed\par Error: Unable to interpret in the current context!\par ========== PROCESSES ==========\par No active process named explorer.exe was found!\par ========== REGISTRY ==========\par Registry value HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Internet Explorer\\Toolbar\\\\2318C2B1-4965-11D4-9B18-009027A5CD4F not found.\par ========== COMMANDS ==========\par \par [EMPTYTEMP]\par \par User: Administrator\par ->Temp folder emptied: 0 bytes\par ->Temporary Internet Files folder emptied: 0 bytes\par \par User: All Users\par \par User: DAD\par ->Temp folder emptied: 0 bytes\par ->Temporary Internet Files folder emptied: 0 bytes\par ->Java cache emptied: 0 bytes\par ->FireFox cache emptied: 0 bytes\par \par User: DAN\par ->Temp folder emptied: 0 bytes\par ->Temporary Internet Files folder emptied: 0 bytes\par ->Java cache emptied: 0 bytes\par ->FireFox cache emptied: 0 bytes\par \par User: Default User\par ->Temp folder emptied: 0 bytes\par ->Temporary Internet Files folder emptied: 0 bytes\par \par User: LocalService\par File delete failed. C:\\Documents and Settings\\LocalService\\Local Settings\\Temp\\Temporary Internet Files\\Content.IE5\\index.dat scheduled to be deleted on reboot.\par File delete failed. C:\\Documents and Settings\\LocalService\\Local Settings\\Temp\\History\\History.IE5\\index.dat scheduled to be deleted on reboot.\par File delete failed. C:\\Documents and Settings\\LocalService\\Local Settings\\Temp\\Cookies\\index.dat scheduled to be deleted on reboot.\par ->Temp folder emptied: 66016 bytes\par ->Temporary Internet Files folder emptied: 16786 bytes\par \par User: MEL\par ->Temp folder emptied: 0 bytes\par ->Temporary Internet Files folder emptied: 0 bytes\par ->Java cache emptied: 0 bytes\par ->FireFox cache emptied: 0 bytes\par \par User: MOM\par ->Temp folder emptied: 410986 bytes\par File delete failed. C:\\Documents and Settings\\MOM\\Local Settings\\Temporary Internet Files\\Content.IE5\\index.dat scheduled to be deleted on reboot.\par ->Temporary Internet Files folder emptied: 3194953 bytes\par ->Java cache emptied: 1 bytes\par ->FireFox cache emptied: 27185008 bytes\par \par User: NetworkService\par ->Temp folder emptied: 0 bytes\par ->Temporary Internet Files folder emptied: 0 bytes\par \par User: Owner\par \par %systemdrive% .tmp files removed: 0 bytes\par %systemroot% .tmp files removed: 0 bytes\par %systemroot%\\System32 .tmp files removed: 0 bytes\par Windows Temp folder emptied: 53242 bytes\par RecycleBin emptied: 0 bytes\par \par Total Files Cleaned = 29.49 mb\par \par \par OTM by OldTimer - Version 3.0.0.6 log created on 08272009_131221\par \par Files moved on Reboot…\par \par Registry entries deleted on Reboot…\par } ESETSmartInstaller@High as downloader log: all ok # version=6 # OnlineScannerApp.exe=1.0.0.1 # OnlineScanner.ocx=1.0.0.6050 # api_version=3.0.2 # EOSSerial=c48c6032130b424f84752179e4b35c51 # end=finished # remove_checked=false # archives_checked=true # unwanted_checked=true # unsafe_checked=true # antistealth_checked=true # utc_time=2009-08-27 07:11:16 # local_time=2009-08-27 03:11:16 (-0500, Eastern Daylight Time) # country="Canada" # lang=1033 # osver=5.1.2600 NT Service Pack 3 # scanned=103809 # found=4 # cleaned=0 # scan_time=5471 C:\Documents and Settings\MOM\Desktop\Unsed Icons\SDFix.exe Win32/PrcView application 00000000000000000000000000000000 I C:\Documents and Settings\MOM\Desktop\Unsed Icons\SmitfraudFix\restart.exe Win32/Shutdown.NAA application 00000000000000000000000000000000 I C:\Documents and Settings\MOM\Desktop\Unsed Icons\SmitfraudFix\VACFix.exe probably a variant of Win32/Agent trojan 00000000000000000000000000000000 I C:\Program Files\Mozilla Firefox\SmitfraudFix\restart.exe Win32/Shutdown.NAA application 00000000000000000000000000000000 I
Post #8
Hello TomK here are the results of OTM and ESET… Snow {\rtf1\ansi\ansicpg1252\deff0\deflang2057{\fonttbl{\f0\fswiss\fcharset0 Arial;}} {\*\generator Msftedit 5.41.15.1515;}\viewkind4\uc1\pard\f0\fs20 All processes killed\par Error: Unable to interpret in the current context!\par ========== PROCESSES ==========\par No active process named explorer.exe was found!\par ========== REGISTRY ==========\par Registry value HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Internet Explorer\\Toolbar\\\\2318C2B1-4965-11D4-9B18-009027A5CD4F not found.\par ========== COMMANDS ==========\par \par [EMPTYTEMP]\par \par User: Administrator\par ->Temp folder emptied: 0 bytes\par ->Temporary Internet Files folder emptied: 0 bytes\par \par User: All Users\par \par User: DAD\par ->Temp folder emptied: 0 bytes\par ->Temporary Internet Files folder emptied: 0 bytes\par ->Java cache emptied: 0 bytes\par ->FireFox cache emptied: 0 bytes\par \par User: DAN\par ->Temp folder emptied: 0 bytes\par ->Temporary Internet Files folder emptied: 0 bytes\par ->Java cache emptied: 0 bytes\par ->FireFox cache emptied: 0 bytes\par \par User: Default User\par ->Temp folder emptied: 0 bytes\par ->Temporary Internet Files folder emptied: 0 bytes\par \par User: LocalService\par File delete failed. C:\\Documents and Settings\\LocalService\\Local Settings\\Temp\\Temporary Internet Files\\Content.IE5\\index.dat scheduled to be deleted on reboot.\par File delete failed. C:\\Documents and Settings\\LocalService\\Local Settings\\Temp\\History\\History.IE5\\index.dat scheduled to be deleted on reboot.\par File delete failed. C:\\Documents and Settings\\LocalService\\Local Settings\\Temp\\Cookies\\index.dat scheduled to be deleted on reboot.\par ->Temp folder emptied: 66016 bytes\par ->Temporary Internet Files folder emptied: 16786 bytes\par \par User: MEL\par ->Temp folder emptied: 0 bytes\par ->Temporary Internet Files folder emptied: 0 bytes\par ->Java cache emptied: 0 bytes\par ->FireFox cache emptied: 0 bytes\par \par User: MOM\par ->Temp folder emptied: 410986 bytes\par File delete failed. C:\\Documents and Settings\\MOM\\Local Settings\\Temporary Internet Files\\Content.IE5\\index.dat scheduled to be deleted on reboot.\par ->Temporary Internet Files folder emptied: 3194953 bytes\par ->Java cache emptied: 1 bytes\par ->FireFox cache emptied: 27185008 bytes\par \par User: NetworkService\par ->Temp folder emptied: 0 bytes\par ->Temporary Internet Files folder emptied: 0 bytes\par \par User: Owner\par \par %systemdrive% .tmp files removed: 0 bytes\par %systemroot% .tmp files removed: 0 bytes\par %systemroot%\\System32 .tmp files removed: 0 bytes\par Windows Temp folder emptied: 53242 bytes\par RecycleBin emptied: 0 bytes\par \par Total Files Cleaned = 29.49 mb\par \par \par OTM by OldTimer - Version 3.0.0.6 log created on 08272009_131221\par \par Files moved on Reboot…\par \par Registry entries deleted on Reboot…\par } ESETSmartInstaller@High as downloader log: all ok # version=6 # OnlineScannerApp.exe=1.0.0.1 # OnlineScanner.ocx=1.0.0.6050 # api_version=3.0.2 # EOSSerial=c48c6032130b424f84752179e4b35c51 # end=finished # remove_checked=false # archives_checked=true # unwanted_checked=true # unsafe_checked=true # antistealth_checked=true # utc_time=2009-08-27 07:11:16 # local_time=2009-08-27 03:11:16 (-0500, Eastern Daylight Time) # country="Canada" # lang=1033 # osver=5.1.2600 NT Service Pack 3 # scanned=103809 # found=4 # cleaned=0 # scan_time=5471 C:\Documents and Settings\MOM\Desktop\Unsed Icons\SDFix.exe Win32/PrcView application 00000000000000000000000000000000 I C:\Documents and Settings\MOM\Desktop\Unsed Icons\SmitfraudFix\restart.exe Win32/Shutdown.NAA application 00000000000000000000000000000000 I C:\Documents and Settings\MOM\Desktop\Unsed Icons\SmitfraudFix\VACFix.exe probably a variant of Win32/Agent trojan 00000000000000000000000000000000 I C:\Program Files\Mozilla Firefox\SmitfraudFix\restart.exe Win32/Shutdown.NAA application 00000000000000000000000000000000 I
Post #9
Snow,

Log looks good :D


You need to create a new Clean restore point:

Click Start Menu > Run > copy and paste

%SystemRoot%\System32\restore\rstrui.exe

Press OK. Choose Create a Restore Point then click Next. Name it (something you'll remember) and click Create, when the confirmation screen shows the restore point has been created click Close.

Remove all previous Restore Points
Click Start Menu > Run > copy and paste

cleanmgr

You may be asked to choose drive. Choose C: At top, click on More Options tab. Click Clean up… button in the System Restore box. Click on Yes button. When finished, click on Cancel button to exit.

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Check "Hide file extensions for known file types."
Under the "Hidden files" folder, Uncheck "Show hidden files and folders."
Check "Hide protected operating system files."
Click Apply, and then click OK.

Now to remove most of the tools that we have used in fixing your machine:
  • Make sure you have an Internet Connection.
  • Download OTC to your desktop and run it
  • A list of tool components used in the cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.


The following is my standard advice for the future. Use what you can and pat yourself on the back for what you're already doing.

Please take time to read Preventing Malware - Tools and Practices for Safe Computing. Very important information for your consideration is contained therein.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein


Also: "How to prevent malware"
by miekiemoes

Please respond back that you understand the above and let me know if you have any questions. Otherwise, this thread will be closed Resolved. :thumbup:
Post #10
Hi TomK ok everything is done…and the computer seems to be faster!!! amazing! :) thank you so much for all your help! much appreciated! Snow
Post #11
Hi TomK ok everything is done…and the computer seems to be faster!!! amazing! :) thank you so much for all your help! much appreciated! Snow
Post #13
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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