kellsbells
Topic Starter
Recently I got a message that Trend Micro IS has detected this virus on my computer but was unable to clean or quarantine it. It gave instructions on what to do but since it did not give the complete path to the file I couldn't find it. A friend asked a techie friend of hers and he said it is most likely in my temporary internet file. When I checked that it was empty. How could it be empty when I surf the web every day? Anyway he told me to download ATF Cleaner and use it to delete temporary internet files and all other items listed and then to download Malwarebytes anit-malware and scan my computer to be sure it's gone. I did all that and Malwarebytes found no infections. To be sure I also did a full system scan with Trend and with Spyware Dr. with Antivirus. None of these found any infections other than the usual cookies. Just when I thought it was safe to go back into the water, I find that using the web is becoming slower and slower. Websites that I visit every day now load either painfully slow or not at all. Or a page will load but click on a link and it goes nowhere. Stop and refresh, stop and refresh, stop and refresh….not helping. After googling mal hifrm I found some threads in this forum. Reading through them I can see that the solution I thought I had found was just tooooo easy. I can't even tell you what it took to get to where I am now to make this post. There has to be something wrong here. I'm asking for help but don't even know if I'll be able to get back here to see the results because it is getting progressively worse.
A note about what happened when I got this message. I was looking at a map on mapquest when a popup started to open. I didn't know where it was coming from and thought maybe my finger inadvertantly clicked something even though there were no links or banners in the area where my mouse pointer was. As soon as the popup started to fill in I could tell it was not a mapquest popup so I closed it immediately before it even finished loading. Later that night I got the message from Trend. When I was unable to find the file on my computer, since Trend "helpfully" gave the path as C:/.../i[1].htm, the … of course being the important part, out of curiosity I checked my history to see what that popup was that started to open. It was listed as "127.0.0.1 popup_realtime_virus". Not being a techie, the only part of that that means anything to me is VIRUS!!
I would greatly appreciate any help you can give me although I may have to use someone's else's computer to retrieve it or try to get away with it at work. Although I know my way around a computer and the web, I am way, way far from what anyone would consider technically saavy. All that log file stuff and all that I saw on your other threads is Greek to me so I apologize in advance that I will need not only instructions but instructions on following the instructions. 
Please have patience with me.
Please have patience with me.