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Spyware / Malware / Virus Removal

[Resolved] Major Computer Virus-Need Help Removing

7 min read

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Post #1
Originally posted last Saturday, had to go out of town unexpectedly and my file was closed. I have attached all the information the other individual had ask for except for one (SYSPROT Log) it was to big. I will try to post it in another thread.

A friend told be about this site…so here I am. A couple of weeks ago my son opened a file and received a popup saying that our computer was know infected with the Trojan virus. I immediately ran a full computer scan which it found 3 trojans and I deleted them. I have since ran several scans and I continue to find viruses and I continue to delete them. I ran a hijack this log and have placed it below. I am not sure what to delete or keep. Some I recognize some I dont….

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:23:51 PM, on 8/8/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsgk32st.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FSMA32.EXE
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FSMB32.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FCH32.EXE
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FAMEH32.EXE
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsqh.exe
C:\Program Files\Charter High-Speed Security Suite\FSPC\fspc.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Charter High-Speed Security Suite\FSAUA\program\fsaua.exe
C:\Program Files\Charter High-Speed Security Suite\FWES\Program\fsdfwd.exe
C:\Program Files\Charter High-Speed Security Suite\FSAUA\program\fsus.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsav32.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FSM32.EXE
C:\Program Files\Charter High-Speed Security Suite\FSGUI\fsguidll.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\FSGK32.EXE
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fssm32.exe
C:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exe
C:\Program Files\Digital Line Detect\DLG.exe
c:\program files\mcafee.com\shared\mcinfo.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Charter High-Speed Security Suite\FSGUI\scanwizard.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\TERESA~1\LOCALS~1\Temp\Temporary Directory 11 for hijackthis.zip\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.charter.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Charter Toolbar - {4E7BD74F-2B8D-469E-85AB-AF21F3D9AE2F} - C:\PROGRA~1\CHARTE~2\CHARTE~1.DLL
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: (no name) - {A77D3539-581D-450C-9E44-A84C415A6172} - C:\WINDOWS\system32\msxmlm.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1303.0\msneshellx.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Charter Toolbar - {4E7BD74F-2B8D-469E-85AB-AF21F3D9AE2F} - C:\PROGRA~1\CHARTE~2\CHARTE~1.DLL
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1303.0\msneshellx.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [Zune Launcher] "C:\Program Files\Zune\ZuneLauncher.exe"
O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\Charter High-Speed Security Suite\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\Charter High-Speed Security Suite\TNB\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe /startup
O4 - HKLM\..\Run: [ymetray] "C:\Program Files\Yahoo!\Yahoo! Music Engine\YahooMusicEngine.exe" -preload
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [PersonalAV] C:\Program Files\PersonalAV\pav.exe
O4 - HKLM\..\Run: [MSDRV] NetFilter.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [Norton Ghost 10.0] "C:\Program Files\Norton Ghost\Agent\GhostTray.exe"
O4 - HKLM\..\Run: [News Service] "C:\Program Files\Charter High-Speed Security Suite\FSGUI\ispnews.exe"
O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [F-Secure Startup Wizard] "C:\Program Files\Charter High-Speed Security Suite\FSGUI\FSSW.EXE" /reboot
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe
O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKUS\S-1-5-21-1916375090-1961006401-1682272416-1006\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" (User 'ronnie chambley')
O4 - HKUS\S-1-5-21-1916375090-1961006401-1682272416-1006\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'ronnie chambley')
O4 - HKUS\S-1-5-21-1916375090-1961006401-1682272416-1006\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User 'ronnie chambley')
O4 - HKUS\S-1-5-21-1916375090-1961006401-1682272416-1006\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background (User 'ronnie chambley')
O4 - HKUS\S-1-5-21-1916375090-1961006401-1682272416-1006\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe" -quiet (User 'ronnie chambley')
O4 - HKUS\S-1-5-21-1916375090-1961006401-1682272416-1006\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'ronnie chambley')
O4 - HKUS\S-1-5-21-1916375090-1961006401-1682272416-1006\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter (User 'ronnie chambley')
O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')
O4 - Global Startup: Charter High-Speed Security Suite.lnk = C:\Program Files\Charter High-Speed Security Suite\backweb\3528733\Program\fspex.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/…arch.jhtml?p=ZS
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Parental… - {200DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/f…tup1.0.0.15.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m…01/mcinsctl.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://atv.disney.go.com/global/download/otoy/OTOYAX29b.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://www.charter.net/files/charter/securitysuite/fscax.cab
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.38.34/ttinst.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupSP1 Control) - https://myvpn.ford.com/dana-cached/setup/JuniperSetupSP1.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\FSAUA\program\fsaua.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\FWES\Program\fsdfwd.exe
O23 - Service: FSMA - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\Common\FSMA32.EXE
O23 - Service: F-Secure ORSP Client (FSORSPClient) - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\ORSP Client\fsorsp.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Google Update Service (gupdate1c984b7aa9f0f7b) (gupdate1c984b7aa9f0f7b) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Had to go out of town unexpectedly, other file closed.

Here is the information that the other individual had ask me to run:
GMER 1.0.15.15020 [moqhwyqq[1].exe] - http://www.gmer.net
Rootkit scan 2009-08-10 04:51:31
Windows 5.1.2600 Service Pack 3


—- System - GMER 1.0.15 —-

SSDT \??\C:\Program Files\Charter High-Speed Security Suite\HIPS\drivers\fshs.sys (F-Secure HIPS 32-bit Driver/F-Secure Corporation) ZwCreateProcess [0xF77A0C26]
SSDT \??\C:\Program Files\Charter High-Speed Security Suite\HIPS\drivers\fshs.sys (F-Secure HIPS 32-bit Driver/F-Secure Corporation) ZwCreateProcessEx [0xF77A0C40]
SSDT \??\C:\Program Files\Charter High-Speed Security Suite\HIPS\drivers\fshs.sys (F-Secure HIPS 32-bit Driver/F-Secure Corporation) ZwCreateThread [0xF779FDE4]
SSDT \??\C:\Program Files\Charter High-Speed Security Suite\HIPS\drivers\fshs.sys (F-Secure HIPS 32-bit Driver/F-Secure Corporation) ZwLoadDriver [0xF77A010C]
SSDT \??\C:\Program Files\Charter High-Speed Security Suite\HIPS\drivers\fshs.sys (F-Secure HIPS 32-bit Driver/F-Secure Corporation) ZwMapViewOfSection [0xF779FB30]
SSDT \??\C:\Program Files\Charter High-Speed Security Suite\HIPS\drivers\fshs.sys (F-Secure HIPS 32-bit Driver/F-Secure Corporation) ZwOpenSection [0xF77A053E]
SSDT \??\C:\Program Files\Charter High-Speed Security Suite\HIPS\drivers\fshs.sys (F-Secure HIPS 32-bit Driver/F-Secure Corporation) ZwRenameKey [0xF77A17DC]
SSDT \??\C:\Program Files\Charter High-Speed Security Suite\HIPS\drivers\fshs.sys (F-Secure HIPS 32-bit Driver/F-Secure Corporation) ZwSetSystemInformation [0xF77A038E]
SSDT \??\C:\Program Files\Charter High-Speed Security Suite\HIPS\drivers\fshs.sys (F-Secure HIPS 32-bit Driver/F-Secure Corporation) ZwSuspendProcess [0xF779F9B6]
SSDT \??\C:\Program Files\Charter High-Speed Security Suite\HIPS\drivers\fshs.sys (F-Secure HIPS 32-bit Driver/F-Secure Corporation) ZwSuspendThread [0xF779FE18]
SSDT \??\C:\Program Files\Charter High-Speed Security Suite\HIPS\drivers\fshs.sys (F-Secure HIPS 32-bit Driver/F-Secure Corporation) ZwSystemDebugControl [0xF779FF92]
SSDT \??\C:\Program Files\Charter High-Speed Security Suite\HIPS\drivers\fshs.sys (F-Secure HIPS 32-bit Driver/F-Secure Corporation) ZwTerminateProcess [0xF779F916]
SSDT \??\C:\Program Files\Charter High-Speed Security Suite\HIPS\drivers\fshs.sys (F-Secure HIPS 32-bit Driver/F-Secure Corporation) ZwTerminateThread [0xF779FA6C]
SSDT \??\C:\Program Files\Charter High-Speed Security Suite\HIPS\drivers\fshs.sys (F-Secure HIPS 32-bit Driver/F-Secure Corporation) ZwWriteVirtualMemory [0xF779FEDC]

Code fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation) IoCreateDevice

—- Kernel code sections - GMER 1.0.15 —-

.text ntkrnlpa.exe!ZwCallbackReturn + 2FB8 80504854 12 Bytes [B6, F9, 79, F7, 18, FE, 79, …]
PAGE ntkrnlpa.exe!IoCreateDevice 805758EE 5 Bytes JMP F7304FA8 fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation)
PAGENPNP NDIS.SYS!NdisRegisterProtocol F72D517F 5 Bytes JMP F7304DBA fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation)
PAGENPNP NDIS.SYS!NdisOpenAdapter F72D5399 5 Bytes JMP F7305342 fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation)
PAGENPNP NDIS.SYS!NdisCloseAdapter F72DF642 5 Bytes JMP F7304EC6 fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation)
PAGENPNP NDIS.SYS!NdisDeregisterProtocol F72DF821 5 Bytes JMP F730515E fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation)
PAGENDSP NDIS.SYS!NdisReturnPackets F72E2810 5 Bytes JMP F7305BF4 fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation)
PAGENDSP NDIS.SYS!NdisRequest F72E297B 5 Bytes JMP F730555A fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation)
PAGENDSP NDIS.SYS!NdisSend F72E5986 5 Bytes JMP F7306574 fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation)
PAGENDSP NDIS.SYS!NdisSendPackets F72E59A3 5 Bytes JMP F7306646 fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation)
PAGENDSP NDIS.SYS!NdisTransferData F72E59BE 5 Bytes JMP F7305CF2 fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation)
PAGENDCO NDIS.SYS!NdisCoCreateVc F72EC186 5 Bytes JMP F7304E24 fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation)
PAGENDCO NDIS.SYS!NdisCoDeleteVc F72ED557 5 Bytes JMP F7304E92 fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation)
PAGENDCO NDIS.SYS!NdisCoSendPackets F72EDAF1 5 Bytes JMP F730635E fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation)

—- User code sections - GMER 1.0.15 —-

.text C:\Program Files\Internet Explorer\iexplore.exe[5900] USER32.dll!DialogBoxParamW 7E4247AB 5 Bytes JMP 3E2151FD C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5900] USER32.dll!SetWindowsHookExW 7E42820F 5 Bytes JMP 3E2E9521 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5900] USER32.dll!CallNextHookEx 7E42B3C6 5 Bytes JMP 3E2DCB69 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5900] USER32.dll!CreateWindowExW 7E42D0A3 5 Bytes JMP 3E2ED3AC C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5900] USER32.dll!UnhookWindowsHookEx 7E42D5F3 5 Bytes JMP 3E2543F6 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5900] USER32.dll!DialogBoxIndirectParamW 7E432072 5 Bytes JMP 3E3E3C10 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5900] USER32.dll!MessageBoxIndirectA 7E43A082 5 Bytes JMP 3E3E3B42 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5900] USER32.dll!DialogBoxParamA 7E43B144 5 Bytes JMP 3E3E3BAD C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5900] USER32.dll!MessageBoxExW 7E450838 5 Bytes JMP 3E3E3A13 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5900] USER32.dll!MessageBoxExA 7E45085C 5 Bytes JMP 3E3E3A75 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5900] USER32.dll!DialogBoxIndirectParamA 7E456D7D 5 Bytes JMP 3E3E3C73 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5900] USER32.dll!MessageBoxIndirectW 7E4664D5 5 Bytes JMP 3E3E3AD7 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5900] ole32.dll!CoCreateInstance 7750057E 5 Bytes JMP 3E2ED408 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5900] ole32.dll!OleLoadFromStream 77529C85 5 Bytes JMP 3E3E3F78 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[6100] USER32.dll!DialogBoxParamW 7E4247AB 5 Bytes JMP 3E2151FD C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[6100] USER32.dll!CreateWindowExW 7E42D0A3 5 Bytes JMP 3E2ED3AC C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[6100] USER32.dll!DialogBoxIndirectParamW 7E432072 5 Bytes JMP 3E3E3C10 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[6100] USER32.dll!MessageBoxIndirectA 7E43A082 5 Bytes JMP 3E3E3B42 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[6100] USER32.dll!DialogBoxParamA 7E43B144 5 Bytes JMP 3E3E3BAD C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[6100] USER32.dll!MessageBoxExW 7E450838 5 Bytes JMP 3E3E3A13 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[6100] USER32.dll!MessageBoxExA 7E45085C 5 Bytes JMP 3E3E3A75 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[6100] USER32.dll!DialogBoxIndirectParamA 7E456D7D 5 Bytes JMP 3E3E3C73 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[6100] USER32.dll!MessageBoxIndirectW 7E4664D5 5 Bytes JMP 3E3E3AD7 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)

—- Kernel IAT/EAT - GMER 1.0.15 —-

IAT \SystemRoot\system32\DRIVERS\tcpip.sys[NDIS.SYS!NdisCloseAdapter] [F78A0380] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\tcpip.sys[NDIS.SYS!NdisOpenAdapter] [F78A03F0] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\tcpip.sys[NDIS.SYS!NdisRegisterProtocol] [F78A0710] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\wanarp.sys[NDIS.SYS!NdisDeregisterProtocol] [F78A0750] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\wanarp.sys[NDIS.SYS!NdisRegisterProtocol] [F78A0710] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\wanarp.sys[NDIS.SYS!NdisOpenAdapter] [F78A03F0] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\wanarp.sys[NDIS.SYS!NdisCloseAdapter] [F78A0380] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\tcpip6.sys[NDIS.SYS!NdisRegisterProtocol] [F78A0710] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\tcpip6.sys[NDIS.SYS!NdisDeregisterProtocol] [F78A0750] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\tcpip6.sys[NDIS.SYS!NdisCloseAdapter] [F78A0380] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\tcpip6.sys[NDIS.SYS!NdisOpenAdapter] [F78A03F0] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\ndisuio.sys[NDIS.SYS!NdisRegisterProtocol] [F78A0710] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\ndisuio.sys[NDIS.SYS!NdisDeregisterProtocol] [F78A0750] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\ndisuio.sys[NDIS.SYS!NdisCloseAdapter] [F78A0380] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\ndisuio.sys[NDIS.SYS!NdisOpenAdapter] [F78A03F0] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)

—- User IAT/EAT - GMER 1.0.15 —-

IAT C:\Program Files\Internet Explorer\iexplore.exe[5900] @ C:\WINDOWS\system32\ole32.dll [KERNEL32.dll!LoadLibraryExW] [451F1ACB] C:\Program Files\Internet Explorer\xpshims.dll (Internet Explorer Compatibility Shims for XP/Microsoft Corporation)

—- Devices - GMER 1.0.15 —-

AttachedDevice \FileSystem\Ntfs \Ntfs SymSnap.sys (StorageCraft Volume Snap-Shot/StorageCraft)

Device \Driver\Tcpip \Device\Ip fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation)
Device \Driver\Tcpip \Device\Tcp fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation)

AttachedDevice \Driver\Ftdisk \Device\HarddiskVolume1 SymSnap.sys (StorageCraft Volume Snap-Shot/StorageCraft)
AttachedDevice \Driver\Ftdisk \Device\HarddiskVolume2 SymSnap.sys (StorageCraft Volume Snap-Shot/StorageCraft)
AttachedDevice \Driver\Ftdisk \Device\HarddiskVolume3 SymSnap.sys (StorageCraft Volume Snap-Shot/StorageCraft)
AttachedDevice \Driver\Ftdisk \Device\HarddiskVolume4 SymSnap.sys (StorageCraft Volume Snap-Shot/StorageCraft)

Device \Driver\Tcpip \Device\Udp fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation)
Device \Driver\Tcpip \Device\RawIp fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation)
Device \Driver\Tcpip \Device\IPMULTICAST fsdfw.sys (F-Secure Internet Shield Driver/F-Secure Corporation)

AttachedDevice \FileSystem\Fastfat \Fat SymSnap.sys (StorageCraft Volume Snap-Shot/StorageCraft)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

Device \FileSystem\Cdfs \Cdfs DLAIFS_M.SYS (Drive Letter Access Component/Sonic Solutions)

—- EOF - GMER 1.0.15 —-

Sys Prot Log-to big to attach, will try to post it in another posting

Attachments:

Post #2
Hi chambley,

:welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

Download sVchost.exe.

* IMPORTANT !!! Save sVchost.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link –> http://forums.whatthetech.com/How_Disable_…ams_t96260.html

  • Double click on sVchost.exe & follow the prompts.

  • As part of it's process, sVchost will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow sVchost to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, sVchost.exe will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using sVchost, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.


Notes:

1. Do not mouse-click sVchost's window while it is running. That may cause it to stall.
2. Do not "re-run" sVchost. If you have a problem, reply back for further instructions.
3. sVchost may reset a number of Internet Explorer's settings, including making I-E the default browser.
4. sVchost prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
5. sVchost disconnects your machine from the internet. The connection is automatically restored before sVchost completes its run. If sVchost runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
Post #3
I ran the item as requested and have attached the log. I also received 1 odd message right before the 2nd to last reboot. The message was something to the effect of ".DLL Initializer failed due to windows is shutting down". Thanks for your help.

Attachments:

Post #4
chambley,

COMBOFIX-Script

  • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

    RegLock::
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}]
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\Elevation]
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\LocalServer32]
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\TypeLib]
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}]
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\TypeLib]
  • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

    [external image: Posted Image]
  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot (shut down your computer then restart it).
Post #6
chambley,

Let's get an online scan.


Please go to Kaspersky website and perform an online antivirus scan.

  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As….
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.
Post #8
chambley,

Please post me a new HijackThis log and let me know how things are running.

Also, please post it by copying and pasting the information here. Please do not attach it.
Post #9
Here you go. It still runs really sluggish and slow.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:30:49 PM, on 8/26/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Charter Security Suite\Anti-Virus\fsgk32st.exe
C:\Program Files\Charter Security Suite\Common\FSMA32.EXE
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Charter Security Suite\Common\FSMB32.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Charter Security Suite\Common\FCH32.EXE
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Charter Security Suite\Common\FAMEH32.EXE
C:\Program Files\Charter Security Suite\Anti-Virus\fsqh.exe
C:\Program Files\Charter Security Suite\FSPC\fspc.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Charter Security Suite\FSAUA\program\fsaua.exe
C:\Program Files\Charter Security Suite\FWES\Program\fsdfwd.exe
C:\Program Files\Charter Security Suite\FSAUA\program\fsus.exe
C:\Program Files\Charter Security Suite\Anti-Virus\fsav32.exe
C:\Program Files\Charter Security Suite\Anti-Virus\FSGK32.EXE
C:\Program Files\Charter Security Suite\Anti-Virus\fssm32.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Charter Security Suite\Common\FSM32.EXE
C:\Program Files\Charter Security Suite\FSGUI\fsguidll.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.charter.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Charter Toolbar - {4E7BD74F-2B8D-469E-85AB-AF21F3D9AE2F} - C:\PROGRA~1\CHARTE~2\CHARTE~1.DLL
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.1303.0\msneshellx.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Charter Toolbar - {4E7BD74F-2B8D-469E-85AB-AF21F3D9AE2F} - C:\PROGRA~1\CHARTE~2\CHARTE~1.DLL
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1303.0\msneshellx.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [Zune Launcher] "C:\Program Files\Zune\ZuneLauncher.exe"
O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe /startup
O4 - HKLM\..\Run: [ymetray] "C:\Program Files\Yahoo!\Yahoo! Music Engine\YahooMusicEngine.exe" -preload
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [Norton Ghost 10.0] "C:\Program Files\Norton Ghost\Agent\GhostTray.exe"
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\Charter Security Suite\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\Charter Security Suite\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-21-1916375090-1961006401-1682272416-1006\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" (User 'ronnie chambley')
O4 - HKUS\S-1-5-21-1916375090-1961006401-1682272416-1006\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'ronnie chambley')
O4 - HKUS\S-1-5-21-1916375090-1961006401-1682272416-1006\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User 'ronnie chambley')
O4 - HKUS\S-1-5-21-1916375090-1961006401-1682272416-1006\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background (User 'ronnie chambley')
O4 - HKUS\S-1-5-21-1916375090-1961006401-1682272416-1006\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe" -quiet (User 'ronnie chambley')
O4 - HKUS\S-1-5-21-1916375090-1961006401-1682272416-1006\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'ronnie chambley')
O4 - HKUS\S-1-5-21-1916375090-1961006401-1682272416-1006\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter (User 'ronnie chambley')
O4 - Global Startup: Charter High-Speed Security Suite.lnk = C:\Program Files\Charter High-Speed Security Suite\backweb\3528733\Program\fspex.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Parental… - {200DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\Charter Security Suite\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\Charter Security Suite\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: Parental… - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\Charter Security Suite\FSPC\fspcmsie.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m…01/mcinsctl.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://atv.disney.go.com/global/download/otoy/OTOYAX29b.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {9D190AE6-C81E-4039-8061-978EBAD10073} (F-Secure Online Scanner 3.0) - http://www.charter.net/files/charter/securitysuite/fscax.cab
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.38.34/ttinst.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupSP1 Control) - https://myvpn.ford.com/dana-cached/setup/JuniperSetupSP1.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\Charter Security Suite\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program Files\Charter Security Suite\FSAUA\program\fsaua.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\Charter Security Suite\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\Charter Security Suite\Common\FSMA32.EXE
O23 - Service: F-Secure ORSP Client (FSORSPClient) - F-Secure Corporation - C:\Program Files\Charter Security Suite\ORSP Client\fsorsp.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: Google Update Service (gupdate1c984b7aa9f0f7b) (gupdate1c984b7aa9f0f7b) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

–
End of file - 16115 bytes


Thanks for your help.
Post #10
  • Please open HijackThis and run Do a system scan only
  • Check the boxes next to ONLY the entries listed below(if present):
    • R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/…rch/search.html
      O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
      O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
      O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
  • Close all programs except for HijackThis.
  • Click on Fix checked
  • A box will pop up asking you if you wish to fix the selected items. Please choose YES.
  • Once it has fixed them, please exit/close HijackThis.

Your Java is out of date and you have other old versions still on your computer, those old versions are now a security vulnerability:

Please download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Open JavaRa.exe again and select Search For Updates.
  • Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer - Version 6 update 13

With that done, Log looks good :D


Time for some housekeeping
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK
  • Note the space between the X and the U, it needs to be there.
  • [external image: Posted Image]
The above procedure will:
  • Implement some cleanup procedures.
  • Reset System Restore.

Please re-enable any security that was disabled.

Now to remove most of the tools that we have used in fixing your machine:
  • Make sure you have an Internet Connection.
  • Download OTC to your desktop and run it
  • A list of tool components used in the cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.


The following is my standard advice for the future. Use what you can and pat yourself on the back for what you're already doing.

Please take time to read Preventing Malware - Tools and Practices for Safe Computing. Very important information for your consideration is contained therein.

I would also suggest you read this:
So how did I get infected in the first place?
by Tony Klein


Also: "How to prevent malware"
by miekiemoes

Please respond back that you understand the above and let me know if you have any questions. Otherwise, this thread will be closed Resolved. :thumbup:
Post #11
I completed the steps per your instructions. My computer is running much, much better. I also read through the information you suggested, it was very useful. Thanks so much for your help.
Post #13
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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