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browser keeps stalling Mozilla Firefox


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#1 oneway4

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Posted 02 August 2009 - 04:20 AM

My system is Windows Vista Home Basic, on Athalon 64x2 Dual Core Processor 5000 4.00 GB RAM ATI Radeon X1200 series

My IP Provider is BT Internet current download speed is 3.4.
The system will stop responding at will whether I have one tab open or 6 tabs, I wait and some times it retrieves itself other times the BT help auto fix takes over, I then have to follow a series of tasks etc switch off hub and identify wireless useage and then normally I can carry on of for another few hours when same thing occurs?

Any help or suggestions would be appreciated, I am not very techno minded but am willing to learn?

Thank you

Andrew Smith

Edited by oneway4, 02 August 2009 - 04:22 AM.

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#2 shelf life

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Posted 02 August 2009 - 06:46 AM

You mean your browser 'hangs' and you have to go through several steps to get it going again? Iam not familiar with BT help auto fix. Sounds like this app and the steps were provided as a fix by your ISP? Maybe your ISP is having intermittent networking problems. Happens all the time? Your down/up speeds can vary greatly based on time of day, congestion, server distance etc. Its best to test bandwidth to different server locations and at different times of the day to get a good idea. If you actually meet your ISP's advertised speeds then consider yourself lucky as most advertise only theoretical maximums .
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#3 oneway4

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Posted 02 August 2009 - 01:12 PM

Thanks for your quick reply and advice, the browser actually stops working and this occurs both in Mozilla and also IE. Sometimes it will right itself or the ISP's fix system comes in and you follow a set routine to correct the feed and connection Having spoken live to the Tech y help and used the ISP's online help they seem to get the browser working then will check and ensure the telephone lines are able to carry signal without problems, but the drop out continues daily 4 to 6 times a day I was wondering if I may have some form of bug in my system, have used StopZilla spy ware and scanned, and Norton Virus That's the extent of my knowledge, if there is anything else I can do, would appreciate any help available. Thank you Andrew

#4 shelf life

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Posted 02 August 2009 - 05:59 PM

Did you tell your ISP it happens 4 to 6 times a day? We can check for any possible malware that may be on board. We will use HJT as a starting point.
There is a download link to HJT here.
Download, install and do a scan. You can post the results in the HJT log forum, I will look for your post there.
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#5 oneway4

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Posted 03 August 2009 - 03:13 AM

Thank you again for your reply I did tell the operator for Tech help that the system is dropping 5 to 6 times daily, but as with BT help its outsourced and depending on the agent its can be hard to decipher the discussion due to language difficultys. The majority of the time the repairs and advice once understood are very good, and usually sort out the problem, which returns within days or same day. I will follow your advice and report the outcome in the forum you have asked me to. Many thanks Andrew

#6 oneway4

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Posted 06 August 2009 - 03:40 PM

My system is Windows Vista Home Basic, on Athalon 64x2 Dual Core Processor 5000 4.00 GB RAM ATI Radeon X1200 series

My IP Provider is BT Internet current download speed is 3.4.
The system will stop responding at will whether I have one tab open or 6 tabs, I wait and some times it retrieves itself other times the BT help auto fix takes over, I then have to follow a series of tasks etc switch off hub and identify wireless useage and then normally I can carry on of for another few hours when same thing occurs?

Any help or suggestions would be appreciated, I am not very techno minded but am willing to learn?

Thank you

Andrew Smith


Since posting I have ran the HJC program and listed as requested, my system still manages to keep the same problem browser stops operating on average 5 times daily, today it did same and windows pop up came up and it prompted me to run there scan and the results are as follows: 133 problems

Product
Web CEO loader

Problem
Stopped working

Date
30/07/2009 23:48

Status
Not Reported

Problem signature
Problem Event Name: APPCRASH
Application Name: webceo.exe
Application Version: 7.5.0.571
Application Timestamp: 2a425e19
Fault Module Name: fbclient.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 45b610e2
Exception Code: c0000005
Exception Offset: 0324d4ca
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 2057
Additional Information 1: ee0c
Additional Information 2: 0f3137665bbf0bb676c8a16f3fa76e52
Additional Information 3: e5bd
Additional Information 4: 96bb617103e6ce1e585694c546c055dc







Product
Host Process for Windows Services

Problem
Stopped working

Date
06/07/2009 22:09

Status
Not Reported

Problem signature
Problem Event Name: BEX
Application Name: svchost.exe
Application Version: 6.0.6001.18000
Application Timestamp: 47918b89
Fault Module Name: xrwcscd.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4549bd47
Exception Offset: 7154771e
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 2057
Additional Information 1: 2b5e
Additional Information 2: d41d8cd98f00b204e9800998ecf8427e
Additional Information 3: 7619
Additional Information 4: 316cc8cefb76dccead9d0ed431973add

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp



Windows had no solutions to any of the problems, pther than to dowmload the latest Firefox which I had already done?

Thanks

Andrew

#7 shelf life

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Posted 06 August 2009 - 07:41 PM

Extremeboy has answered your post in the hjt removal forum. Once he is finished i will suggest some software for you to uninstall. Hang in there.
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#8 shelf life

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Posted 08 August 2009 - 10:55 AM

Please post a hjt uninstall list. Like this; start hjt, on the main interface click on ' open the misc tools section' then 'open uninstall manager' then 'save list' save the list somewhere so you can find it. Post the uninstall list in your reply.
How Can I Reduce My Risk?

#9 oneway4

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Posted 08 August 2009 - 02:34 PM

Sorry I did not understand what you wanted me to do?

Hence delay in response: Bit of a thicko me but managed in the end
Here is the list results I copied:



2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
32 Bit HP CIO Components Installer
Acrobat.com
Acrobat.com
Adobe AIR
Adobe AIR
Adobe Anchor Service CS3
Adobe Asset Services CS3
Adobe Bridge CS3
Adobe Bridge Start Meeting
Adobe Camera Raw 4.0
Adobe CMaps
Adobe Default Language CS3
Adobe Device Central CS3
Adobe Dreamweaver CS3
Adobe Dreamweaver CS3
Adobe ExtendScript Toolkit 2
Adobe Extension Manager CS3
Adobe Flash Player 10 Plugin
Adobe Flash Player ActiveX
Adobe Help Viewer CS3
Adobe Media Player
Adobe PDF Library Files
Adobe Reader 9.1
Adobe Setup
Adobe Type Support
Adobe Update Manager CS3
Adobe Version Cue CS3 Client
AI RoboForm (All Users)
AI Robot
Apple Software Update
ATI Uninstaller
AVG 8.5
AVG Identity Protection
BT Broadband Desktop Help
BT Broadband Talk Softphone 3.1
BT Wireless Connection Manager
BT Yahoo! Applications
BTHomeHub
Business-in-a-Box
Cam to Scan
Company Logo Designer 2.xx
Customer Backup
Desktop Spider 3.0
Download Accelerator Plus (DAP)
Easy PDF Maker
Easy PDF Maker
eCover Engineer 6.0 - Full Version
Free Invoicer
glooqOutlook
Graboid Video 1.3
Handy Folders 3.5.2
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Customer Participation Program 8.0
HP Imaging Device Functions 8.0
HP OCR Software 8.0
HP Photosmart Essential
HP Photosmart, Officejet, PSC and Deskjet All-In-One Driver Software 8.0.B
HP Print Diagnostic Utility
HP Product Assistant
HP Solution Center 8.0
HP Update
HPSSupply
ICQ Toolbar
ICQ6.5
Incomedia WebSite X5 Smart
Innovative Logos f. CompanyLogoDesigner
Java™ 6 Update 4
Java™ 6 Update 7
Jet Screenshot v 1.2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 2007
Microsoft Office Live Add-in 1.4
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Mozilla ActiveX Control v1.7.12
Mozilla Firefox (3.0.13)
Mozilla Firefox (3.1b3)
Mozilla Thunderbird (2.0.0.21)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
Nvu 1.0PR
OpenOffice.org 3.0
PC Pitstop Exterminate2 2.0
PC Pitstop Optimize2 2.0
Personal Finances Pro v3.6
Picasa 3
Picture Collage Maker Full
QuickTime
Realtek 8169 PCI, 8168 and 8101E PCIe Ethernet Network Card Driver for Windows Vista
Realtek High Definition Audio Driver
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB969679)
Security Update for Microsoft Office Excel 2007 (KB969682)
Security Update for Microsoft Office OneNote 2007 (KB950130)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office Word 2007 (KB969604)
simpleology Wimiki
Simpo PDF to Text 1.5.0.0
Skype™ 4.0
SpeedBit Toolbar
SpeedBit Video Accelerator
STOPzilla
Total Privacy 5
TSP_CODEC
Tweet Adder
TwiPing
uMark Professional 1.3
Uniblue SpeedUpMyPC 2009
Uniblue SpeedUpMyPC 2009
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VideoLAN VLC media player 0.8.6d
Web CEO 7.7
Windows Live ID Sign-in Assistant
Windows Media Player Firefox Plugin
WinRAR archiver
World of Warcraft FREE Trial

#10 shelf life

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Posted 09 August 2009 - 02:01 PM

thats it thanks. Please remove these items one by one using the add/remove programs panel. Reboot machine after each uninstall. See if things improve: Download Accelerator Plus (DAP) SpeedBit Toolbar SpeedBit Video Accelerator Web CEO 7.7
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#11 oneway4

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Posted 09 August 2009 - 06:23 PM

Download Accelerator Plus (DAP)
SpeedBit Toolbar
SpeedBit Video Accelerator
Web CEO 7.7



Thank you for the advice Shelf Life
I have done the above and restarted
computer after each uninstall.

After I had finished I found I could not connect at all to Mozilla Firefox
and required BT Help card to chase connection failure and fix it,
its working fine now will give it twenty four hours fingers crossed no more drop outs?

Many thanks for your kindness and help.
Much appreciated

Andrew


#12 oneway4

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Posted 11 August 2009 - 12:44 PM

Since my last reply same problems occur. whether I have 1, 4, or 7 tabs open? If i leave computer say for 5 to 10 mins, the system will go to sleep mode and I move mouse and system re-activates. But either I get 1 or more of the tabs showing page error loading, I hit help from BT Connection and this sometimes brings back browser. Then when using tabs, normally yahoo mail and or Google mail, moving between either or opening and closing emails etc. Mozilla browser will suddenly stop working the screen goes light blue and the browser bar top of screen displays message: That Mozilla is not responding! it will sometimes after a few seconds correct itself but more often than not it stops totally and freezes or it hangs. Usually the only way to get this back is to close the browser down completely, and then restart internet, if that fails sometimes the whole system needs a reboot?

As you can see I seem to be getting deeper and deeper into the mire?

Regards

Andrew


#13 shelf life

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Posted 11 August 2009 - 07:42 PM

the system will go to sleep mode and I move mouse and system re-activates. But either I get 1 or more of the tabs showing page error loading,
If the machine is in 'sleep mode' or standby then I would expect it to lose its connection to the network. Having it in sleep mode may be turning off or powering down your ethernet card. Running the BT connection help or rebooting brings it back up, something i would think should happen when you touch the mouse or keyboard buy isnt. Sleep mode or standby is something you can change, either the time or turn it off all together.
You might also find power management options in device manager for your network adapter. For now why dont you experiment with changing the time for your machine to enter the mode or turn that option off just to see if your adapter isnt 'waking up' with out some extra help like running Bt helper or rebooting.
Look in start>settings>control panel>power options. Turning it off would be the 'never' option. click 'apply' then 'ok' buttons after making any changes.

I will not be back online until Aug. 16, I wont be able to respond to any reply until then. Good luck.
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