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Slow running computer

4 min read

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Post #1 last edited
Hello. My computer is running Windows XP Service Pack 3. I am using Verizon Internet Security Suite to control and maintain all of my anti-virus, anti-spyware, and pc tuneups. I also have a Belkins wireless network utility for internet access.

My computer has been running slower than ever and I am trying to find out if it is possibly due to running processes/ files that I do not need to have running. I am also wondering if there is a possibility that I have more than one instance of any one file running. Any help would be greatly appreciated. Should you need anymore information than what is written above or in the attached hijack this logfile, please feel free to email me and I will be sure to respond back as quickly as possible. Thank you for your time and help in this very annoying matter.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:32:33 AM, on 7/23/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS1\System32\smss.exe
C:\WINDOWS1\system32\winlogon.exe
C:\WINDOWS1\system32\services.exe
C:\WINDOWS1\system32\lsass.exe
C:\WINDOWS1\system32\svchost.exe
C:\WINDOWS1\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS1\system32\svchost.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
C:\WINDOWS1\system32\spoolsv.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLanCfgG.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
C:\WINDOWS1\system32\svchost.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\SafeConnect\Bin\SanaAgent.exe
C:\WINDOWS1\Explorer.EXE
C:\Program Files\Verizon\Verizon Internet Security Suite\rps.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\RpsSecurityAwareR.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\WINDOWS1\system32\ctfmon.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\SafeConnect\Bin\SanaMonitor.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe
C:\WINDOWS1\system32\rundll32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?fr=fp-yie8
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul…//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://verizon.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul…rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul…//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Verizon\Verizon Internet Security Suite\pkR.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS1\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl06a\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS1\system32\ctfmon.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Lookup on CD - c:\AHD4withThesaurus\ahd.htm
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS1\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS1\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Lookup on CD - {CB9CDC2D-0AB4-4031-A1F7-E9B4070CE521} - c:\AHD4withThesaurus\ahd.htm (HKCU)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1239256106800
O23 - Service: Belkin Wireless USB Network Adapter (Belkin Wireless USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: PD91Agent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
O23 - Service: PD91Engine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe
O23 - Service: Verizon Internet Security Suite (Radialpoint Security Services) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\RpsSecurityAwareR.exe
O23 - Service: Verizon Internet Security Suite SafeConnectAgent (RadialpointSafeConnectAgent) - Sana Security - C:\Program Files\Verizon\Verizon Internet Security Suite\SafeConnect\Bin\SanaAgent.exe
O23 - Service: Verizon Internet Security Suite Firewall (RP_FWS) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

–
End of file - 8432 bytes


📎hijackthis_log_1.txt
Post #2
[external image: Posted Image]

DO NOT use any TOOLS such as Combofix, Vundofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.


The issues with your computer that you list, doesn't appear to be related to Malware/Spyware/Virus but we can have a look.


Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Double-click My Computer.
Click the Tools menu, and then click Folder Options.
Click the View tab.
Uncheck "Hide file extensions for known file types."
Under the "Hidden files" folder, select "Show hidden files and folders."
Uncheck "Hide protected operating system files."
Click Apply, and then click OK.


Please do not delete anything unless instructed to.


Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
[external image: Posted Image]
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
    [external image: Posted Image]
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected .
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
  • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.
Also "copy/paste" a new HijackThis log file into this thread.

Also please describe how your computer behaves at the moment.


Please don't attach the scans / logs, use "copy/paste". .
Post #3
Ok here is the Malware file log:

Malwarebytes' Anti-Malware 1.39
Database version: 2529
Windows 5.1.2600 Service Pack 3

7/29/2009 10:54:31 PM
mbam-log-2009-07-29 (22-54-31).txt

Scan type: Quick Scan
Objects scanned: 92938
Time elapsed: 8 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


and here is the highjackthis logfile:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:08:36 PM, on 7/29/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS1\System32\smss.exe
C:\WINDOWS1\system32\winlogon.exe
C:\WINDOWS1\system32\services.exe
C:\WINDOWS1\system32\lsass.exe
C:\WINDOWS1\system32\svchost.exe
C:\WINDOWS1\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS1\system32\svchost.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
C:\WINDOWS1\system32\spoolsv.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLanCfgG.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
C:\WINDOWS1\system32\svchost.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\SafeConnect\Bin\SanaAgent.exe
C:\WINDOWS1\Explorer.EXE
C:\Program Files\Verizon\Verizon Internet Security Suite\rps.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\RpsSecurityAwareR.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\WINDOWS1\system32\ctfmon.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS1\system32\wuauclt.exe
C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\SafeConnect\Bin\SanaMonitor.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS1\system32\NOTEPAD.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?fr=fp-yie8
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul…//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://verizon.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul…rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul…//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Verizon\Verizon Internet Security Suite\pkR.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS1\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl06a\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS1\system32\ctfmon.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Lookup on CD - c:\AHD4withThesaurus\ahd.htm
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS1\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS1\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Lookup on CD - {CB9CDC2D-0AB4-4031-A1F7-E9B4070CE521} - c:\AHD4withThesaurus\ahd.htm (HKCU)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1239256106800
O23 - Service: Belkin Wireless USB Network Adapter (Belkin Wireless USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: PD91Agent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
O23 - Service: PD91Engine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe
O23 - Service: Verizon Internet Security Suite (Radialpoint Security Services) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\RpsSecurityAwareR.exe
O23 - Service: Verizon Internet Security Suite SafeConnectAgent (RadialpointSafeConnectAgent) - Sana Security - C:\Program Files\Verizon\Verizon Internet Security Suite\SafeConnect\Bin\SanaAgent.exe
O23 - Service: Verizon Internet Security Suite Firewall (RP_FWS) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

–
End of file - 8721 bytes


At this point in time, the computer is still running slow with a black window that last approximately 15 seconds at start up as well as it takes forever to load up especially for Internet Explorer and Firefox. When talking to the Verizon Internet associate the other day to install our internet security suite, she made reference to all the updates that are still showing in the add/remove programs section and said that they need to be gotten rid of all except for the newest one. I tried to do so, only to be told that other files would not work if I proceeded. So I stopped what I was doing and waited for help. If you need more information, once again please feel free to contact me. Thanks again for your help.
Post #4
Lets have another look.

Download Download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs

  • Double click on ComboFix.exe & follow the prompts.

    Note: Combofix will run without the Recovery Console installed.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
"copy/paste" a new HijackThis log file into this thread as well.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please don't attach the scans / logs, use "copy/paste".

Also please describe how your computer behaves at the moment.
Post #5
The computer is still running as slow as ever. Actually it may even be slower than before. Pages take forever to load as well as start up is long going. Here are the two page loges that you requested.

Combofix:

ComboFix 09-07-31.04 - Donald 07/31/2009 23:13.1.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.383.116 [GMT -5:00]
Running from: c:\documents and settings\[removed]\My Documents\Downloads\ComboFix.exe
AV: Verizon Internet Security Suite Anti-Virus *On-access scanning disabled* (Updated) {5B5A3BD7-8573-4672-AEA8-C9BB713B6755}
FW: Verizon Internet Security Suite Firewall *disabled* {80593BF4-D969-4EC5-ADAE-A22F2DFC7A22}
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\docume~1\Donald\APPLIC~1\inst.exe

.
((((((((((((((((((((((((( Files Created from 2009-07-01 to 2009-08-01 )))))))))))))))))))))))))))))))
.

2009-07-30 03:40 . 2009-07-30 03:40 ——– d—–w- c:\docume~1\Donald\APPLIC~1\Malwarebytes
2009-07-30 03:40 . 2009-07-13 18:36 38160 —-a-w- c:\windows1\system32\drivers\mbamswissarmy.sys
2009-07-30 03:40 . 2009-07-30 03:40 ——– d—–w- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-07-30 03:40 . 2009-07-13 18:36 19096 —-a-w- c:\windows1\system32\drivers\mbam.sys
2009-07-30 03:40 . 2009-07-30 03:40 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware
2009-07-25 20:49 . 2009-07-25 20:49 ——– d—–w- c:\windows1\system32\NtmsData
2009-07-25 19:03 . 2006-10-27 00:56 32592 —-a-w- c:\windows1\system32\msonpmon.dll
2009-07-25 18:58 . 2009-07-25 19:55 ——– d—–w- c:\program files\Microsoft Works
2009-07-25 18:47 . 2009-07-25 18:47 ——– d—–w- c:\documents and settings\Donald\Local Settings\Application Data\Microsoft Help
2009-07-25 18:47 . 2009-07-25 21:19 ——– d—–w- c:\documents and settings\All Users\Application Data\Microsoft Help
2009-07-23 06:32 . 2009-07-23 06:32 ——– d—–w- c:\program files\Trend Micro
2009-07-23 02:18 . 2009-07-23 02:18 ——– d—–w- c:\documents and settings\Guest\Local Settings\Application Data\Citrix
2009-07-23 02:18 . 2009-07-23 02:18 103720 —-a-w- c:\documents and settings\Guest\GoToAssistDownloadHelper.exe
2009-07-23 01:32 . 2008-11-26 20:19 53192 —-a-w- c:\windows1\system32\drivers\rp_skt32.sys
2009-07-23 01:32 . 2008-08-07 02:20 48384 —-a-w- c:\windows1\system32\drivers\rp_pkt32.sys
2009-07-23 01:31 . 2008-08-28 18:16 71184 —-a-w- c:\windows1\system32\drivers\DefragFS.sys
2009-07-23 01:31 . 2009-07-23 01:31 ——– d—–w- c:\documents and settings\All Users\Application Data\Raxco
2009-07-23 01:31 . 2009-07-23 01:31 ——– d—–w- c:\program files\Raxco
2009-07-23 00:52 . 2009-07-23 00:52 ——– d—–w- c:\documents and settings\Donald\Local Settings\Application Data\Citrix
2009-07-23 00:52 . 2009-07-23 00:52 103720 —-a-w- c:\documents and settings\Donald\GoToAssistDownloadHelper.exe
2009-07-23 00:52 . 2009-07-23 00:52 ——– d—–w- c:\windows1\Sun
2009-07-22 04:37 . 2009-08-01 03:23 ——– d—–w- c:\documents and settings\All Users\Application Data\Mozilla Firefox
2009-07-18 04:03 . 2001-10-11 16:26 65536 —-a-w- c:\windows1\system32\YCRWin32.dll
2009-07-18 04:03 . 2003-03-19 03:05 89088 —-a-w- c:\windows1\system32\ATL71.DLL
2009-07-18 04:03 . 2002-01-05 11:18 84992 —-a-w- c:\windows1\system32\ATL70.DLL
2009-07-18 03:52 . 2009-07-18 03:52 ——– d—–w- c:\windows1\DSL
2009-07-03 05:25 . 2009-07-03 05:25 ——– d-sh–w- c:\documents and settings\Donald\IECompatCache

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-08-01 04:24 . 2009-02-12 06:08 7906336 –sha-w- c:\windows1\system32\drivers\fidbox.dat
2009-08-01 04:24 . 2009-02-12 06:08 451616 –sha-w- c:\windows1\system32\drivers\fidbox2.dat
2009-08-01 04:01 . 2009-01-05 02:54 51704 —-a-w- c:\documents and settings\Donald\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-08-01 03:44 . 2009-02-12 06:08 42860 –sha-w- c:\windows1\system32\drivers\fidbox2.idx
2009-08-01 03:44 . 2009-02-12 06:08 105980 –sha-w- c:\windows1\system32\drivers\fidbox.idx
2009-07-30 04:40 . 2009-01-12 02:04 ——– d—–w- c:\program files\Common Files\Adobe
2009-07-27 06:09 . 2009-02-10 05:57 664 —-a-w- c:\windows1\system32\d3d9caps.dat
2009-07-23 02:17 . 2009-02-11 01:16 664 —-a-w- c:\documents and settings\Guest\Local Settings\Application Data\d3d9caps.tmp
2009-07-23 02:11 . 2009-02-12 07:55 ——– d—–w- c:\documents and settings\Guest\Application Data\Verizon
2009-07-23 01:35 . 2009-02-12 05:59 ——– d—–w- c:\docume~1\Donald\APPLIC~1\Verizon
2009-07-23 01:30 . 2009-02-12 05:46 ——– d—–w- c:\program files\Verizon
2009-07-23 01:30 . 2009-02-12 05:59 ——– d—–w- c:\documents and settings\All Users\Application Data\Verizon
2009-07-23 01:28 . 2008-12-16 17:56 ——– d–h–w- c:\program files\InstallShield Installation Information
2009-07-22 04:48 . 2008-12-11 03:40 768 —-a-w- c:\windows1\system32\d3d8caps.dat
2009-07-18 05:30 . 2009-02-25 03:07 ——– d—–w- c:\program files\Java
2009-07-18 04:03 . 2009-01-12 03:24 ——– d—–w- c:\program files\Yahoo!
2009-07-03 17:09 . 2004-08-04 05:56 915456 —-a-w- c:\windows1\system32\wininet.dll
2009-06-16 14:36 . 2004-08-04 05:56 119808 —-a-w- c:\windows1\system32\t2embed.dll
2009-06-16 14:36 . 2001-08-23 12:00 81920 —-a-w- c:\windows1\system32\fontsub.dll
2009-06-03 19:09 . 2004-08-04 05:56 1291264 —-a-w- c:\windows1\system32\quartz.dll
2009-05-07 15:32 . 2004-08-04 05:56 345600 —-a-w- c:\windows1\system32\localspl.dll
2009-07-22 05:02 . 2009-02-12 05:27 137208 —-a-w- c:\program files\mozilla firefox\components\brwsrcmp.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows1\system32\ctfmon.exe" [2008-04-14 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NeroFilterCheck"="c:\windows1\system32\NeroCheck.exe" [2001-07-09 155648]
"InCD"="c:\program files\Ahead\InCD\InCD.exe" [2004-02-27 1269870]
"SSBkgdUpdate"="c:\program files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" [2003-10-14 155648]
"PaperPort PTD"="c:\program files\ScanSoft\PaperPort\pptd40nt.exe" [2005-03-17 57393]
"IndexSearch"="c:\program files\ScanSoft\PaperPort\IndexSearch.exe" [2005-03-17 40960]
"BrMfcWnd"="c:\program files\Brother\Brmfcmon\BrMfcWnd.exe" [2006-03-28 622592]
"SetDefPrt"="c:\program files\Brother\Brmfl06a\BrStDvPt.exe" [2005-01-27 49152]
"ControlCenter3"="c:\program files\Brother\ControlCenter3\brctrcen.exe" [2006-04-10 61440]
"Verizon_McciTrayApp"="c:\program files\Verizon\McciTrayApp.exe" [2007-09-28 936960]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2009-02-19 198160]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-03-09 148888]
"VerizonServicepoint.exe"="c:\program files\Verizon\VSP\VerizonServicepoint.exe" [2009-03-12 2303216]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
WinZip Quick Pick.lnk - c:\program files\WinZip\WZQKPICK.EXE [2009-1-14 525664]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ PDBoot.exe\0autocheck autochk *

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=

R3 PD91Engine;PD91Engine;c:\program files\Raxco\PerfectDisk2008\PD91Engine.exe [2008-09-22 910600]
R3 Radialpoint Security Services;Verizon Internet Security Suite;c:\program files\Verizon\Verizon Internet Security Suite\RpsSecurityAwareR.exe [2009-04-22 170736]
S2 PD91Agent;PD91Agent;c:\program files\Raxco\PerfectDisk2008\PD91Agent.exe [2008-09-22 693512]
S2 RadialpointSafeConnectAgent;Verizon Internet Security Suite SafeConnectAgent;c:\program files\Verizon\Verizon Internet Security Suite\SafeConnect\Bin\SanaAgent.exe RadialpointSafeConnectAgent [x]
S3 atirage;atirage;c:\windows1\system32\DRIVERS\atiragem.sys [2001-08-17 70528]
S3 RadialpointSafeConnectDriver;RadialpointSafeConnectDriver;c:\program files\Verizon\Verizon Internet Security Suite\SafeConnect\Driver\platform_XP\SafeConnectDriver.sys [2008-11-14 161304]
S3 RadialpointSafeConnectFilter;RadialpointSafeConnectFilter;c:\program files\Verizon\Verizon Internet Security Suite\SafeConnect\Driver\platform_XP\SafeConnectFilter.sys [2008-11-14 29720]
S3 RadialpointSafeConnectShim;RadialpointSafeConnectShim;c:\program files\Verizon\Verizon Internet Security Suite\SafeConnect\Driver\platform_XP\SafeConnectShim.sys [2008-11-14 27376]


[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{A509B1FF-37FF-4bFF-8CFF-4F3A747040FF}]
c:\windows1\system32\rundll32.exe c:\windows1\system32\advpack.dll,LaunchINFSectionEx c:\program files\Internet Explorer\clrtour.inf,DefaultInstall.ResetTour,,12
.
Contents of the 'Scheduled Tasks' folder

2009-08-01 c:\windows1\Tasks\User_Feed_Synchronization-{A0A42E6C-FE9D-4209-BEBD-D0EE09BB846A}.job
- c:\windows1\system32\msfeedssync.exe [2007-08-14 09:31]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://verizon.yahoo.com
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
IE: Lookup on CD - c:\ahd4withthesaurus\ahd.htm
FF - ProfilePath - c:\docume~1\Donald\APPLIC~1\Mozilla\Firefox\Profiles\31h8pb5w.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-tyc&p=
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: browser.startup.homepage - hxxp://home.verizon.yahoo.com/
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p=
FF - component: c:\documents and settings\Donald\Application Data\Mozilla\Firefox\Profiles\31h8pb5w.default\extensions\{7E7165E2-0767-448c-852F-5FA8714F2C37}\components\PlainOldFavorites.dll
FF - plugin: c:\program files\Verizon\VSP\nprpspa.dll

—- FIREFOX POLICIES —-
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\Mozilla Firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\Mozilla Firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-07-31 23:25
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2009-08-01 23:30
ComboFix-quarantined-files.txt 2009-08-01 04:30

Pre-Run: 42,851,299,328 bytes free
Post-Run: 42,825,338,880 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=signature(7849dc1a)disk(0)rdisk(0)partition(1)\WINDOWS1
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
signature(7849dc1a)disk(0)rdisk(0)partition(1)\WINDOWS1="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

201 — E O F — 2009-07-29 17:06


and Hijackthis:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:33:36 PM, on 7/31/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS1\System32\smss.exe
C:\WINDOWS1\system32\winlogon.exe
C:\WINDOWS1\system32\services.exe
C:\WINDOWS1\system32\lsass.exe
C:\WINDOWS1\system32\svchost.exe
C:\WINDOWS1\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS1\system32\svchost.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
C:\WINDOWS1\system32\spoolsv.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLanCfgG.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
C:\WINDOWS1\system32\svchost.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\SafeConnect\Bin\SanaAgent.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\WINDOWS1\system32\ctfmon.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS1\system32\notepad.exe
C:\WINDOWS1\explorer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://verizon.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul…rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul…//www.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Verizon\Verizon Internet Security Suite\pkR.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS1\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl06a\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS1\system32\ctfmon.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Lookup on CD - c:\AHD4withThesaurus\ahd.htm
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS1\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS1\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Lookup on CD - {CB9CDC2D-0AB4-4031-A1F7-E9B4070CE521} - c:\AHD4withThesaurus\ahd.htm (HKCU)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat…b?1239256106800
O23 - Service: Belkin Wireless USB Network Adapter (Belkin Wireless USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: PD91Agent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
O23 - Service: PD91Engine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk2008\PD91Engine.exe
O23 - Service: Verizon Internet Security Suite (Radialpoint Security Services) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\RpsSecurityAwareR.exe
O23 - Service: Verizon Internet Security Suite SafeConnectAgent (RadialpointSafeConnectAgent) - Sana Security - C:\Program Files\Verizon\Verizon Internet Security Suite\SafeConnect\Bin\SanaAgent.exe
O23 - Service: Verizon Internet Security Suite Firewall (RP_FWS) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

–
End of file - 7883 bytes


As before if you need anything more, feel free to ask and I will get it to you as quickly as possible. Thanks and have a great day.
Post #6
I don't see anything bad.
I suggest you start a new topic in our Windows Forum
Explain in your post what issues you're having.
You can also add a link to your topic here so the Techs can also have a look.

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