Hello,
I realize that I have posted about this twice before, but work committments and the arrival of my second child have kept me from following through. I have XP Deluxe Protector on my laptop, and would appreciate some assistance to remove it. Thank you in advance.
In the right panel, you will see several boxes that have been checked. Uncheck the following …
Sections
IAT/EAT
Drives/Partition other than Systemdrive (typically C:\)
Show All (don't miss this one)
Then click the Scan button & wait for it to finish.
Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
Save it where you can easily find it, such as your desktop, and attach it in reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<— ROOKIT" entries
Download ComboFix from one of these locations: Link 1 Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
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Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
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Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply. Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
P2P - I see you have P2P software utorrent installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It likely contributed to your current situation. This page will give you further information.
Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.
Please see this topic for more information: Perils of P2P File Sharing.
I would strongly recommend that you uninstall these now. You can do so via Control Panel >> Add or Remove Programs.
NEXT
Download TFC to your desktop
Close any open windows.
Double click the TFC icon to run the program
TFC will close all open programs itself in order to run,
Click the Start button to begin the process.
Allow TFC to run uninterrupted.
The program should not take long to finish it's job
Once its finished it should automatically reboot your machine,
if it doesn't, manually reboot to ensure a complete clean
It's normal after running TFC cleaner that the PC will be slower to boot the first time.
Double Click mbam-setup.exe to install the application.
Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish, so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and clickRemove Selected. <– very important
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy&Paste the entire report in your next reply.
Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.
NEXT
Run an on-line scan with Kaspersky
Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner
1. Click Accept, when prompted to download and install the program files and database of malware definitions. 2. To optimize scanning time and produce a more sensible report for review:
Close any open programs
Turn off the real time scanner of any existing antivirus program while performing the online scan
3. Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.
Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
Click View scan report at the bottom.
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Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
Here are the logs. EVerything seems to be working fine.
Malwarebytes' Anti-Malware 1.39
Database version: 2461
Windows 5.1.2600 Service Pack 2
7/18/2009 3:33:11 PM
mbam-log-2009-07-18 (15-33-10).txt
Scan type: Quick Scan
Objects scanned: 94738
Time elapsed: 3 minute(s), 38 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
C:\Documents and Settings\Rian\Start Menu\XP Deluxe Protector.LNK (Rogue.DeluxeProtector) -> Quarantined and deleted successfully.
C:\Documents and Settings\Rian\Desktop\XP Deluxe Protector.LNK (Rogue.DeluxeProtector) -> Quarantined and deleted successfully.
and Kapersky
——————————————————————————-
KASPERSKY ONLINE SCANNER 7.0 REPORT
Sunday, July 19, 2009
Operating System: Microsoft Windows XP Professional Service Pack 2 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Program database last update: Sunday, July 19, 2009 01:15:32
Records in database: 2491529
——————————————————————————–
Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes
Scan area - My Computer:
C:\
D:\
Scan statistics:
Files scanned: 57978
Threat name: 0
Infected objects: 0
Suspicious objects: 0
Duration of the scan: 01:27:19
No malware has been detected. The scan area is clean.
The selected area was scanned.
Here are the logs. EVerything seems to be working fine.
Malwarebytes' Anti-Malware 1.39
Database version: 2461
Windows 5.1.2600 Service Pack 2
7/18/2009 3:33:11 PM
mbam-log-2009-07-18 (15-33-10).txt
Scan type: Quick Scan
Objects scanned: 94738
Time elapsed: 3 minute(s), 38 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
C:\Documents and Settings\Rian\Start Menu\XP Deluxe Protector.LNK (Rogue.DeluxeProtector) -> Quarantined and deleted successfully.
C:\Documents and Settings\Rian\Desktop\XP Deluxe Protector.LNK (Rogue.DeluxeProtector) -> Quarantined and deleted successfully.
and Kapersky
——————————————————————————-
KASPERSKY ONLINE SCANNER 7.0 REPORT
Sunday, July 19, 2009
Operating System: Microsoft Windows XP Professional Service Pack 2 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Program database last update: Sunday, July 19, 2009 01:15:32
Records in database: 2491529
——————————————————————————–
Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes
Scan area - My Computer:
C:\
D:\
Scan statistics:
Files scanned: 57978
Threat name: 0
Infected objects: 0
Suspicious objects: 0
Duration of the scan: 01:27:19
No malware has been detected. The scan area is clean.
The selected area was scanned.
(make sure you leave Java™ 6 update 14 in place as it is the most recent version)
NEXT
Follow these steps to uninstall Combofix
Click START then RUN
Now type Combofix /u in the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.
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NEXT
Now to remove the rest of the tools that we have used in fixing your machine:
Make sure you have an Internet Connection.
Download OTC to your desktop and run it
A list of tool components used in the Cleanup of malware will be downloaded.
If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
Click Yes to begin the Cleanup process and remove these components, including this application.
You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.
NEXT
Below I have included a number of recommendations for how to protect your computer against malware infections.
It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe.
Keep Windows updated by regularly checking their website at :
http://windowsupdate.microsoft.com/
This will ensure your computer has always the latest security updates available installed on your computer.
SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.
SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.
Make Internet Explorer more secure
Click Start > Run
Type Inetcpl.cpl & click OK
Click on the Security tab
Click Reset all zones to default level
Make sure the Internet Zone is selected & Click Custom level
In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
Next Click OK, then Apply button and then OK to exit the Internet Properties page.
ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.
WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
Green to go
Yellow for caution
Red to stop
WOT has an addon available for both Firefox and IE
Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more
secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up
blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from Here
If you choose to use Firefox, I highly recommend this add-on to keep your PC even more secure.
NoScript - for blocking ads and other potential website attacks
Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles: Think Prevention. PC Safety and Security–What Do I Need?.
**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.
Thank you for your patience, and performing all of the procedures requested.
Please respond one last time so we can consider the thread resolved and close it, thank-you.
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.
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