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Spyware / Malware / Virus Removal

[Resolved] My PC is going wacky.

10 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

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Post #16
Kathy,

I've heard of people having trouble with IE 8 but haven't ran into any yet. You might be the first.

Try installing firefox and see how you go. If that works then it might be IE8 causing the trouble.
Post #17
Hello, Tomk!
I followed links through that "enable cookies" warning window (from post #1): 📎cookie_error_msg.JPG
which led me to a Genuine Microsoft Software validation page and to its diagnostic site. I reset the internet zone ( on the internet options privacy tab) to medium. I found that the date on my PC was changed to the year 2025. I can now log onto my e-mail, but still cannot enable Symantec. I will install firefox after I post this. How did these settings get altered? There's got to be malware somewhere, don't you think? This is rather creepy. I'll finish installing, now, and let it reboot.
:wavey: Kathy
Post #18
Kathy,

Yep. That sounds pretty hinky. Let's bring in the big gun.

Download ComboFix from one of these locations:

Link 1
Link 2
Link 3

* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link –> http://forums.whatthetech.com/How_Disable_…ams_t96260.html

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


[external image: Posted Image]



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

[external image: Posted Image]


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.


Notes:

1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
4. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you – please tell your helper.
5. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
Post #19
Hello, Tomk!
[external image: Posted Image] When ComboFix finished, I found Symantec enabled!
Here's the ComboFix log:
ComboFix 09-07-01.01 - User 07/02/2009 0:50.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1023.496 [GMT -4:00]
Running from: c:\documents and settings\[removed]\My Documents\Downloads\ComboFix.exe
AV: Symantec Endpoint Protection *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
.

((((((((((((((((((((((((( Files Created from 2009-06-02 to 2009-07-02 )))))))))))))))))))))))))))))))
.

2125-07-01 23:20 . 2125-07-01 23:20 ——– d—–w- C:\Rooter$
2125-07-01 23:07 . 2125-07-01 23:07 ——– d—–w- C:\_OTM
2125-06-27 02:21 . 2125-06-27 02:38 ——– d—a-w- c:\documents and settings\All Users\Application Data\TEMP
2125-06-26 20:51 . 2125-06-26 20:53 ——– dc-h–w- c:\windows\ie8
2009-07-02 04:21 . 2009-07-02 04:21 0 —-a-w- c:\windows\nsreg.dat
2009-07-02 04:21 . 2009-07-02 04:21 ——– d—–w- c:\documents and settings\User\Local Settings\Application Data\Mozilla
2009-06-11 11:57 . 2009-04-30 21:22 12800 -c—-w- c:\windows\system32\dllcache\xpshims.dll
2009-06-11 11:57 . 2009-04-30 21:22 246272 -c—-w- c:\windows\system32\dllcache\ieproxy.dll
2009-06-07 12:01 . 2009-06-07 12:01 ——– d—–w- c:\documents and settings\All Users\Application Data\FLEXnet
2009-06-06 22:03 . 2009-06-06 22:03 ——– d—–w- c:\program files\Adobe Media Player
2009-06-06 21:40 . 2009-06-06 21:40 ——– d—–w- c:\program files\Common Files\Macrovision Shared
2009-06-05 03:51 . 2009-06-05 12:00 ——– d—–w- c:\documents and settings\User\Application Data\Download Manager
2009-06-05 00:06 . 2009-06-05 00:06 ——– d-sh–w- c:\windows\system32\config\systemprofile\IETldCache
2009-06-03 19:04 . 2009-06-03 19:04 ——– d-sh–w- c:\documents and settings\User\PrivacIE
2009-06-03 19:04 . 2009-06-03 19:04 ——– d-sh–w- c:\documents and settings\User\IETldCache
2009-06-03 11:06 . 2125-06-26 20:45 ——– d—–w- c:\windows\ie8updates
2009-06-03 11:06 . 2009-05-12 05:11 102912 -c—-w- c:\windows\system32\dllcache\iecompat.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2125-07-02 01:14 . 2009-03-18 02:09 1744 —-a-w- c:\windows\system32\d3d9caps.dat
2125-06-27 01:53 . 2009-03-12 21:44 ——– d—–w- c:\documents and settings\LocalService\Application Data\SACore
2125-06-26 21:04 . 2008-06-26 08:30 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware
2125-06-26 21:04 . 2008-06-26 08:32 3561743 —-a-w- c:\documents and settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\mbam-setup.exe
2009-06-17 15:27 . 2009-03-22 16:08 38160 —-a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-06-17 15:27 . 2008-06-26 08:30 19096 —-a-w- c:\windows\system32\drivers\mbam.sys
2009-06-12 20:05 . 2009-05-27 00:21 ——– d—–w- c:\documents and settings\User\Application Data\gtk-2.0
2009-06-10 23:56 . 2009-03-12 22:21 ——– d—–w- c:\program files\ieSpell
2009-06-07 12:02 . 2009-03-19 21:33 42944 —-a-w- c:\documents and settings\User\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-06-06 22:07 . 2009-05-04 11:24 ——– d—–w- c:\program files\Common Files\Adobe
2009-05-27 00:30 . 2009-03-14 06:22 ——– d—–w- c:\program files\Google
2009-05-26 23:18 . 2009-05-26 23:18 ——– d—–w- c:\program files\GIMP-2.0
2009-05-07 15:32 . 2004-08-03 22:56 345600 —-a-w- c:\windows\system32\localspl.dll
2009-05-04 11:25 . 2009-05-04 11:25 ——– d—–w- c:\program files\Common Files\Adobe AIR
2009-05-04 11:12 . 2009-05-04 11:11 ——– d—–w- c:\documents and settings\All Users\Application Data\NOS
2009-05-04 11:11 . 2009-05-04 11:11 ——– d—–w- c:\program files\NOS
2009-05-01 18:30 . 2009-05-01 18:30 3366912 —-a-w- c:\windows\system32\GPhotos.scr
2009-04-17 12:26 . 2004-08-03 21:17 1847168 —-a-w- c:\windows\system32\win32k.sys
2009-04-15 14:51 . 2004-08-03 22:56 585216 —-a-w- c:\windows\system32\rpcrt4.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-03-16 68856]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2007-08-06 115560]
"WinPatrol"="c:\program files\BillP Studios\WinPatrol\winpatrol.exe" [2008-10-09 333120]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2005-04-01 5562368]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-01-05 413696]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccEvtMgr]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccSetMgr]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Symantec Antivirus]
@="Service"
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\swg

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Symantec\\Symantec Endpoint Protection\\Smc.exe"=
"c:\\Program Files\\Symantec\\Symantec Endpoint Protection\\SNAC.EXE"=
"c:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe"=
"c:\\Program Files\\Java\\jre6\\bin\\java.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Common Files\\Adobe\\CS4ServiceManager\\CS4ServiceManager.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"5353:TCP"= 5353:TCP:Adobe CSI CS4

R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\McAfee\SiteAdvisor\McSACore.exe [3/12/2009 5:43 PM 210216]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [3/12/2009 1:50 PM 101936]
S3 getPlus® Helper;getPlus® Helper;c:\program files\NOS\bin\getPlus_HelperSvc.exe [5/4/2009 7:11 AM 33176]

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\>{60B49E34-C7CC-11D0-8953-00A0C90347FF}]
"c:\windows\system32\rundll32.exe" "c:\windows\system32\iedkcs32.dll",BrandIEActiveSetup SIGNUP
.
Contents of the 'Scheduled Tasks' folder

2009-06-22 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 16:34]
.
- - - - ORPHANS REMOVED - - - -

SafeBoot-Symantec Antvirus
MSConfigStartUp-CTFMON - (no file)


.
——- Supplementary Scan ——-
.
uStart Page = hxxp://my.juno.com/s/sp
FF - ProfilePath - c:\documents and settings\User\Application Data\Mozilla\Firefox\Profiles\ey58sq72.default\
FF - prefs.js: browser.startup.homepage - hxxp://my.juno.com/s/sp
FF - component: c:\program files\McAfee\SiteAdvisor\components\McFFPlg.dll
FF - plugin: c:\program files\Google\Picasa3\npPicasa3.dll

—- FIREFOX POLICIES —-
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\Mozilla Firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\Mozilla Firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-07-02 00:55
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\vsdatant]
"ImagePath"="a"
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(516)
c:\program files\Common Files\Adobe\Adobe Drive CS4\AdobeDriveCS4_NP.dll
c:\program files\Symantec\Symantec Endpoint Protection\SnacNp.dll

- - - - - - - > 'explorer.exe'(1644)
c:\program files\McAfee\SiteAdvisor\saHook.dll
c:\program files\BillP Studios\WinPatrol\PATROLPRO.DLL
c:\windows\system32\ieframe.dll
c:\windows\system32\OneX.DLL
c:\windows\system32\eappprxy.dll
c:\windows\system32\webcheck.dll
.
Completion time: 2009-07-02 0:57
ComboFix-quarantined-files.txt 2009-07-02 04:57

Pre-Run: 140,921,180,160 bytes free
Post-Run: 141,002,764,288 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

187 — E O F — 2009-06-11 15:06
:o So, what happened?
:wavey: Kathy
Post #20
Kathy,

Not sure. Appears to be a registry issue as ComboFix checks several thousand entries.

COMBOFIX-Script

  • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

    Registry::
[-HKEY_LOCAL_MACHINE\System\ControlSet001\Services\vsdatant]
  • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

    [external image: Posted Image]
  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
Post #21
Hello, Tomk![external image: Posted Image]
Here's the new ComboFix log:
ComboFix 09-07-01.03 - User 07/02/2009 6:33.2 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1023.531 [GMT -4:00]
Running from: c:\documents and settings\[removed]\My Documents\Downloads\ComboFix.exe
Command switches used :: c:\documents and settings\User\Desktop\CFScript.txt
AV: Symantec Endpoint Protection *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
.

((((((((((((((((((((((((( Files Created from 2009-06-02 to 2009-07-02 )))))))))))))))))))))))))))))))
.

2125-07-01 23:20 . 2125-07-01 23:20 ——– d—–w- C:\Rooter$
2125-07-01 23:07 . 2125-07-01 23:07 ——– d—–w- C:\_OTM
2125-06-27 02:21 . 2125-06-27 02:38 ——– d—a-w- c:\documents and settings\All Users\Application Data\TEMP
2125-06-26 20:51 . 2125-06-26 20:53 ——– dc-h–w- c:\windows\ie8
2009-07-02 04:21 . 2009-07-02 04:21 0 —-a-w- c:\windows\nsreg.dat
2009-07-02 04:21 . 2009-07-02 04:21 ——– d—–w- c:\documents and settings\User\Local Settings\Application Data\Mozilla
2009-06-11 11:57 . 2009-04-30 21:22 12800 -c—-w- c:\windows\system32\dllcache\xpshims.dll
2009-06-11 11:57 . 2009-04-30 21:22 246272 -c—-w- c:\windows\system32\dllcache\ieproxy.dll
2009-06-07 12:01 . 2009-06-07 12:01 ——– d—–w- c:\documents and settings\All Users\Application Data\FLEXnet
2009-06-06 22:03 . 2009-06-06 22:03 ——– d—–w- c:\program files\Adobe Media Player
2009-06-06 21:40 . 2009-06-06 21:40 ——– d—–w- c:\program files\Common Files\Macrovision Shared
2009-06-05 03:51 . 2009-06-05 12:00 ——– d—–w- c:\documents and settings\User\Application Data\Download Manager
2009-06-05 00:06 . 2009-06-05 00:06 ——– d-sh–w- c:\windows\system32\config\systemprofile\IETldCache
2009-06-03 19:04 . 2009-06-03 19:04 ——– d-sh–w- c:\documents and settings\User\PrivacIE
2009-06-03 19:04 . 2009-06-03 19:04 ——– d-sh–w- c:\documents and settings\User\IETldCache
2009-06-03 11:06 . 2125-06-26 20:45 ——– d—–w- c:\windows\ie8updates
2009-06-03 11:06 . 2009-05-12 05:11 102912 -c—-w- c:\windows\system32\dllcache\iecompat.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2125-07-02 01:14 . 2009-03-18 02:09 1744 —-a-w- c:\windows\system32\d3d9caps.dat
2125-06-27 01:53 . 2009-03-12 21:44 ——– d—–w- c:\documents and settings\LocalService\Application Data\SACore
2125-06-26 21:04 . 2008-06-26 08:30 ——– d—–w- c:\program files\Malwarebytes' Anti-Malware
2125-06-26 21:04 . 2008-06-26 08:32 3561743 —-a-w- c:\documents and settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\mbam-setup.exe
2009-06-17 15:27 . 2009-03-22 16:08 38160 —-a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-06-17 15:27 . 2008-06-26 08:30 19096 —-a-w- c:\windows\system32\drivers\mbam.sys
2009-06-12 20:05 . 2009-05-27 00:21 ——– d—–w- c:\documents and settings\User\Application Data\gtk-2.0
2009-06-10 23:56 . 2009-03-12 22:21 ——– d—–w- c:\program files\ieSpell
2009-06-07 12:02 . 2009-03-19 21:33 42944 —-a-w- c:\documents and settings\User\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-06-06 22:07 . 2009-05-04 11:24 ——– d—–w- c:\program files\Common Files\Adobe
2009-05-27 00:30 . 2009-03-14 06:22 ——– d—–w- c:\program files\Google
2009-05-26 23:18 . 2009-05-26 23:18 ——– d—–w- c:\program files\GIMP-2.0
2009-05-07 15:32 . 2004-08-03 22:56 345600 —-a-w- c:\windows\system32\localspl.dll
2009-05-04 11:25 . 2009-05-04 11:25 ——– d—–w- c:\program files\Common Files\Adobe AIR
2009-05-04 11:12 . 2009-05-04 11:11 ——– d—–w- c:\documents and settings\All Users\Application Data\NOS
2009-05-04 11:11 . 2009-05-04 11:11 ——– d—–w- c:\program files\NOS
2009-05-01 18:30 . 2009-05-01 18:30 3366912 —-a-w- c:\windows\system32\GPhotos.scr
2009-04-17 12:26 . 2004-08-03 21:17 1847168 —-a-w- c:\windows\system32\win32k.sys
2009-04-15 14:51 . 2004-08-03 22:56 585216 —-a-w- c:\windows\system32\rpcrt4.dll
.

((((((((((((((((((((((((((((( SnapShot@2009-07-02_04.55.44 )))))))))))))))))))))))))))))))))))))))))
.
+ 2009-07-02 10:00 . 2009-07-02 10:00 16384 c:\windows\Temp\Perflib_Perfdata_80c.dat
+ 2009-07-02 10:00 . 2009-07-02 10:00 16384 c:\windows\Temp\Perflib_Perfdata_2f4.dat
+ 2009-07-02 10:00 . 2009-07-02 10:00 16384 c:\windows\Temp\Perflib_Perfdata_15c.dat
+ 2009-06-06 22:03 . 2009-06-06 22:03 23552 c:\windows\Installer\3b040.msi
+ 2009-05-04 11:25 . 2009-05-04 11:25 20480 c:\windows\Installer\20673d.msi
+ 2009-05-04 11:25 . 2009-05-04 11:25 26112 c:\windows\Installer\206738.msi
+ 2009-03-17 07:06 . 2004-07-17 09:41 366080 c:\windows\ServicePackFiles\i386\digreqex.msi
+ 2009-03-17 07:06 . 2004-07-17 09:41 863232 c:\windows\ServicePackFiles\i386\digopt.msi
+ 2008-06-11 18:02 . 2008-06-11 18:02 830464 c:\windows\Installer\3a168.msp
+ 2008-07-28 18:59 . 2008-07-28 18:59 180736 c:\windows\Installer\3a154.msp
+ 2007-12-18 09:00 . 2007-12-18 09:00 264704 c:\windows\Installer\1aefd.msi
+ 2004-07-17 09:35 . 2004-07-17 09:35 1326080 c:\windows\system32\webfldrs.msi
+ 2009-03-17 07:07 . 2004-07-17 09:35 1326080 c:\windows\ServicePackFiles\i386\webfldrs.msi
+ 2009-03-17 07:07 . 2004-07-17 09:41 5080576 c:\windows\ServicePackFiles\i386\msnmsgs.msi
+ 2009-05-12 17:01 . 2009-05-12 17:01 6818816 c:\windows\Installer\a93c18.msp
+ 2009-05-28 16:32 . 2009-05-28 16:32 5518848 c:\windows\Installer\a93c03.msp
+ 2009-04-23 21:57 . 2009-04-23 21:57 7672832 c:\windows\Installer\a93bee.msp
+ 2009-03-23 16:10 . 2009-03-23 16:10 1633792 c:\windows\Installer\9017cb.msi
+ 2009-03-26 12:55 . 2009-03-26 12:56 8992256 c:\windows\Installer\7c601c.msi
+ 2009-03-26 12:54 . 2009-03-26 12:54 1549312 c:\windows\Installer\7c6018.msi
+ 2005-10-26 18:59 . 2005-10-26 18:59 2883072 c:\windows\Installer\40d1c2.msp
+ 2009-02-11 19:02 . 2009-02-11 19:02 5519872 c:\windows\Installer\40d1ad.msp
+ 2009-06-06 22:15 . 2009-06-06 22:15 3573248 c:\windows\Installer\3b070.msi
+ 2009-06-06 22:11 . 2009-06-06 22:11 3085824 c:\windows\Installer\3b06b.msi
+ 2009-06-06 22:10 . 2009-06-06 22:10 3285504 c:\windows\Installer\3b065.msi
+ 2009-06-06 22:07 . 2009-06-06 22:07 3174400 c:\windows\Installer\3b060.msi
+ 2009-06-06 22:06 . 2009-06-06 22:06 3096064 c:\windows\Installer\3b05b.msi
+ 2009-06-06 22:05 . 2009-06-06 22:05 4908544 c:\windows\Installer\3b055.msi
+ 2009-06-06 22:05 . 2009-06-06 22:05 4915200 c:\windows\Installer\3b04f.msi
+ 2009-06-06 22:04 . 2009-06-06 22:04 3076608 c:\windows\Installer\3b04a.msi
+ 2009-06-06 22:04 . 2009-06-06 22:04 3076608 c:\windows\Installer\3b045.msi
+ 2009-06-06 22:03 . 2009-06-06 22:03 3117056 c:\windows\Installer\3b035.msi
+ 2009-06-06 22:02 . 2009-06-06 22:02 3095552 c:\windows\Installer\3b030.msi
+ 2009-06-06 22:00 . 2009-06-06 22:00 3831808 c:\windows\Installer\3b02b.msi
+ 2009-06-06 21:58 . 2009-06-06 21:58 3073024 c:\windows\Installer\3b025.msi
+ 2009-06-06 21:57 . 2009-06-06 21:57 3073536 c:\windows\Installer\3b020.msi
+ 2009-06-06 21:57 . 2009-06-06 21:57 3074048 c:\windows\Installer\3b01a.msi
+ 2009-06-06 21:57 . 2009-06-06 21:57 3073024 c:\windows\Installer\3b014.msi
+ 2009-06-06 21:56 . 2009-06-06 21:56 3073536 c:\windows\Installer\3b00e.msi
+ 2009-06-06 21:56 . 2009-06-06 21:56 3075072 c:\windows\Installer\3b006.msi
+ 2009-06-06 21:55 . 2009-06-06 21:55 3089408 c:\windows\Installer\3b001.msi
+ 2009-06-06 21:54 . 2009-06-06 21:54 3078656 c:\windows\Installer\3affc.msi
+ 2009-06-06 21:53 . 2009-06-06 21:53 3146240 c:\windows\Installer\3aff7.msi
+ 2009-06-06 21:52 . 2009-06-06 21:52 3150848 c:\windows\Installer\3aff2.msi
+ 2009-06-06 21:51 . 2009-06-06 21:51 3083776 c:\windows\Installer\3afea.msi
+ 2009-06-06 21:51 . 2009-06-06 21:51 3087360 c:\windows\Installer\3afe5.msi
+ 2009-06-06 21:50 . 2009-06-06 21:50 3186176 c:\windows\Installer\3afe0.msi
+ 2009-06-06 21:49 . 2009-06-06 21:49 3094016 c:\windows\Installer\3afdb.msi
+ 2009-06-06 21:49 . 2009-06-06 21:49 3073024 c:\windows\Installer\3afd6.msi
+ 2009-06-06 21:48 . 2009-06-06 21:48 3273216 c:\windows\Installer\3afd0.msi
+ 2009-06-06 21:46 . 2009-06-06 21:46 3110912 c:\windows\Installer\3afcb.msi
+ 2009-06-06 21:45 . 2009-06-06 21:45 3178496 c:\windows\Installer\3afc6.msi
+ 2009-06-06 21:43 . 2009-06-06 21:43 3076096 c:\windows\Installer\3afc1.msi
+ 2009-06-06 21:43 . 2009-06-06 21:43 3079680 c:\windows\Installer\3afbc.msi
+ 2009-06-06 21:42 . 2009-06-06 21:42 3228160 c:\windows\Installer\3afb7.msi
+ 2009-06-06 21:39 . 2009-06-06 21:39 3070976 c:\windows\Installer\3afb2.msi
+ 2009-06-06 21:35 . 2009-06-06 21:35 3174400 c:\windows\Installer\3afad.msi
+ 2008-06-11 19:05 . 2008-06-11 19:05 9994240 c:\windows\Installer\3a25b.msp
+ 2008-10-23 02:43 . 2008-10-23 02:43 6820352 c:\windows\Installer\3a242.msp
+ 2008-10-23 02:48 . 2008-10-23 02:48 7672832 c:\windows\Installer\3a218.msp
+ 2008-04-01 18:33 . 2008-04-01 18:33 5479936 c:\windows\Installer\3a203.msp
+ 2008-01-31 14:30 . 2008-01-31 14:30 9947648 c:\windows\Installer\3a1d6.msp
+ 2008-01-14 20:53 . 2008-01-14 20:53 5213696 c:\windows\Installer\3a1ba.msp
+ 2008-10-25 13:15 . 2008-10-25 13:15 6227456 c:\windows\Installer\3a1a6.msp
+ 2008-07-08 15:27 . 2008-07-08 15:27 8436736 c:\windows\Installer\3a17d.msp
+ 2007-11-08 15:42 . 2007-11-08 15:42 4158464 c:\windows\Installer\3a140.msp
+ 2009-03-05 19:40 . 2009-03-05 19:40 6819840 c:\windows\Installer\33aa2db.msp
+ 2009-05-01 19:49 . 2009-05-01 19:49 4328960 c:\windows\Installer\2dd9a8.msp
+ 2009-04-06 21:00 . 2009-04-06 21:00 5518336 c:\windows\Installer\256aeea.msp
+ 2007-12-17 21:34 . 2007-12-17 21:34 6456320 c:\windows\Installer\20a1fa.msi
+ 2007-12-18 09:08 . 2007-12-18 09:08 5922816 c:\windows\Installer\1af0b.msi
+ 2007-12-18 09:12 . 2007-12-18 09:12 12951040 c:\windows\Installer\b84ec.msi
+ 2008-07-30 12:50 . 2008-07-30 12:50 12506112 c:\windows\Installer\3a22d.msp
+ 2008-06-04 17:29 . 2008-06-04 17:29 16905728 c:\windows\Installer\3a1eb.msp
+ 2008-01-14 19:24 . 2008-01-14 19:24 10721280 c:\windows\Installer\3a191.msp
+ 2009-05-04 11:25 . 2009-05-04 11:25 21084160 c:\windows\Installer\206733.msi
+ 2007-12-17 21:33 . 2007-12-17 21:33 21000192 c:\windows\Downloaded Installations\Diskeeper Professional\{65010B9F-3027-4882-B034-36EAE4AD1551}\Diskeeper Professional Edition.msi
+ 2007-07-27 13:03 . 2007-07-27 13:03 119977472 c:\windows\Installer\40d197.msp
.
– Snapshot reset to current date –
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-03-16 68856]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2007-08-06 115560]
"WinPatrol"="c:\program files\BillP Studios\WinPatrol\winpatrol.exe" [2008-10-09 333120]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2005-04-01 5562368]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-01-05 413696]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccEvtMgr]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccSetMgr]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Symantec Antivirus]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Symantec\\Symantec Endpoint Protection\\Smc.exe"=
"c:\\Program Files\\Symantec\\Symantec Endpoint Protection\\SNAC.EXE"=
"c:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe"=
"c:\\Program Files\\Java\\jre6\\bin\\java.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Common Files\\Adobe\\CS4ServiceManager\\CS4ServiceManager.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"5353:TCP"= 5353:TCP:Adobe CSI CS4

R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\McAfee\SiteAdvisor\McSACore.exe [3/12/2009 5:43 PM 210216]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [3/12/2009 1:50 PM 101936]
S3 getPlus® Helper;getPlus® Helper;c:\program files\NOS\bin\getPlus_HelperSvc.exe [5/4/2009 7:11 AM 33176]

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\>{60B49E34-C7CC-11D0-8953-00A0C90347FF}]
"c:\windows\system32\rundll32.exe" "c:\windows\system32\iedkcs32.dll",BrandIEActiveSetup SIGNUP
.
Contents of the 'Scheduled Tasks' folder

2009-06-22 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 16:34]
.
.
——- Supplementary Scan ——-
.
uStart Page = hxxp://my.juno.com/s/sp
FF - ProfilePath - c:\documents and settings\User\Application Data\Mozilla\Firefox\Profiles\ey58sq72.default\
FF - prefs.js: browser.startup.homepage - hxxp://my.juno.com/s/sp
FF - component: c:\program files\McAfee\SiteAdvisor\components\McFFPlg.dll
FF - plugin: c:\program files\Google\Picasa3\npPicasa3.dll

—- FIREFOX POLICIES —-
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\Mozilla Firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\Mozilla Firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\Mozilla Firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-07-02 06:39
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden autostart entries …

scanning hidden files …

scan completed successfully
hidden files: 0

**************************************************************************
.
——————— DLLs Loaded Under Running Processes ———————

- - - - - - - > 'winlogon.exe'(516)
c:\program files\Common Files\Adobe\Adobe Drive CS4\AdobeDriveCS4_NP.dll
c:\program files\Symantec\Symantec Endpoint Protection\SnacNp.dll

- - - - - - - > 'explorer.exe'(3380)
c:\program files\McAfee\SiteAdvisor\saHook.dll
c:\program files\BillP Studios\WinPatrol\PATROLPRO.DLL
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\OneX.DLL
c:\windows\system32\eappprxy.dll
.
Completion time: 2009-07-02 6:41
ComboFix-quarantined-files.txt 2009-07-02 10:41
ComboFix2.txt 2009-07-02 04:57

Pre-Run: 140,976,173,056 bytes free
Post-Run: 140,962,009,088 bytes free

257 — E O F — 2009-06-11 15:06

When I tried to run the Kaspersky Online Scanner, a warning window popped up which said,"[ERROR: Key is expired]":📎Kaspersky_update_error.JPG
To what key does this refer?
:wavey: Kathy
Post #22
Kathy,

I don't know about Kaspersky.

Let's run a different online scanner:

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Please go here then click on: [external image: Posted Image]

    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

  • Select the option YES, I accept the Terms of Use then click on: [external image: Posted Image]
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: [external image: Posted Image]
  • The virus signature database… will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: [external image: Posted Image]
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
Post #23
Hello, Tomk! :smack: My PC won't boot. I'd gone to bed with Kaspersky running (It decided to work.) and when I awoke, the screen was stopped where it says that the PC was shut down for some reason, choose which mode you'd like to start in… I have't been able to get past that screen. :wacko: :wavey: Kathy
Post #24
Kathy,

Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine,
amount of memory, hard drives installed etc (BOOT SCREEEN).
At this point you should gently tap the F8 key repeatedly until you are presented with a Options menu.
Select the option for Last Known Good Configuration using the arrow keys.
Then press enter on your keyboard to boot.

Let me know how it goes.
Post #25
[external image: Posted Image]Hello, Tomk!
I couldn't get it to boot. It keeps looping back. I did get a meessage that said that the BIOS is not fully ACPI compliant which gave a site, http://hardware.update.com. I saved an update onto a cd-r. I couldn't boot up in any mode. [external image: Posted Image] Is there anything I can do or do I bring it in to my dear computer guy?
:wavey: Kathy
Post #27 last edited
Hello, Tomk!
No, it came preinstalled from my computer guy. I saw where I could try to boot from floppy or cd. I was wishing that I had something. Can I download a boot cd from somewhere?
I found this site: http://www.bootdisk.com/bootdisk.htm
What do you think?
:wavey: Kathy
Post #29
Hello, Tonk! Yes, I could not boot into safe mode. When I chose a mode and hit enter, it would start to boot, then loop back to the beginning. :wavey: Kathy
Post #30
Kathy, OK then. I suggest that you post in the Windows forums and see if the Tech Team guru's can help get you going again. I'll keep this thread open and try to keep an eye on what goes on over there. Don't forget to post a link back to this thread so they have all of your information.

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