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[Closed] Baseline: Laptop intermittent restarts

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Post #1 last edited
Hi guys,
My laptop seems to be randomly rebooting occasionally, without any real cause. I’m not sure if this is due to a virus or any other malicious software. Please find below the logs from Hijackthis and Malwarebytes:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:49:20, on 22/06/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.21045)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ISS\Proventia Desktop\blackd.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateService.exe
C:\Program Files\Neoteris\Installer Service\NeoterisSetupService.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZipm12.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\Prot_srv.exe
C:\WINDOWS\system32\pstartSr.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateApp.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\WINDOWS\system32\AccelerometerSt.exe
C:\Program Files\Pointsec\Pointsec for PC\P95Tray.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Microsoft Office Communicator\Communicator.exe
C:\Program Files\Messenger\Msmsgs.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\ISS\Proventia Desktop\blackice.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Accenture Connection\9341989\Program\ServiceWrapper-9341989.exe
C:\Program Files\Accenture Connection\9341989\Program\Accenture Connection.exe
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\Nokia\PC Connectivity Solution\ServiceLayer.exe
C:\Program Files\Nokia\PC Connectivity Solution\Transports\NclUSBSrv.exe
C:\Program Files\Nokia\PC Connectivity Solution\Transports\NclIrSrv.exe
C:\Program Files\Nokia\PC Connectivity Solution\Transports\NclRSSrv.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Juniper Networks\Network Connect 5.5.0\dsNetworkConnect.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.oracle.com/technology/deploy/av…N_CaseStudy.pdf
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Accenture
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = file://D:\Documents and Settings\zabair.zafar\Application Data\Juniper Networks\Network Connect 5.5.0\instantproxy.pac
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O1 - Hosts: 170.252.32.19 adt-hof-ws06.accenture.com
O1 - Hosts: 170.252.43.170 OCSAMRAE.accenture.com
O1 - Hosts: 170.252.34.32 adtppmhof04ws2007.accenture.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray
O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [AccelerometerSysTrayApplet] C:\WINDOWS\system32\AccelerometerSt.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\Hewlett-Packard\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [merge] C:\Program Files\Microsoft Office\OFFICE11\ADDINS\merge.EXE
O4 - HKLM\..\Run: [VPN.EXE] C:\Program Files\Nortel Networks\VPN.EXE
O4 - HKLM\..\Run: [Accenture Connection] "C:\Program Files\Accenture Connection\9341989\Program\Accenture Connection.exe" -startup
O4 - HKLM\..\Run: [Pointsec Tray] C:\Program Files\Pointsec\Pointsec for PC\P95Tray.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [NokiaMServer] C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer /watchfiles
O4 - HKLM\..\Run: [Nokia FastStart] "C:\Program Files\Nokia\Nokia Music\NokiaMusic.exe" /command:faststart
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [COMMUNICATOR] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" /silentRetrials /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\Msmsgs.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [COMMUNICATOR] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" /silentRetrials /background (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Accenture Connection.lnk = C:\Program Files\Accenture Connection\9341989\Program\Accenture Connection.exe
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: Proventia Desktop Agent.lnk = C:\Program Files\ISS\Proventia Desktop\blackice.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send to &Bluetooth Device… - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=https://portal.accenture.com/
O15 - Trusted Zone: *.accenture.com
O15 - Trusted Zone: *.accenture.com (HKLM)
O16 - DPF: {4A3CBDDD-C4DC-4C38-B44F-704DAEF628AE} (PjAdoInfo3 Class) - https://adt-hof-ws06.accenture.com/CuriePro…ts/pjclient.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1229606590062
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1229606575500
O16 - DPF: {98C53984-8BF8-4D11-9B1C-C324FCA9CADE} (Loader Class v3) - http://159.167.250.67:8080/qcbin/Spider90.ocx
O16 - DPF: {AF9A1421-E128-4D5F-A37E-039F305867B9} (Pj11enuC Class) - https://adt-hof-ws06.accenture.com/CuriePro…033/pjcintl.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupSP1 Control) - https://amr1-extranet.accenture.com/dana-ca…perSetupSP1.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = accenture.com
O17 - HKLM\Software\..\Telephony: DomainName = accenture.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = accenture.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = accenture.com,dir.svc.accenture.com,intl.neeempacs.nhs.uk
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = accenture.com,dir.svc.accenture.com,intl.neeempacs.nhs.uk
O18 - Protocol: bwfile-9341989 - {358D3935-0C33-4169-9598-63FAF077328B} - C:\Program Files\Accenture Connection\9341989\Program\GAPlugProtocol-9341989.dll
O23 - Service: Accenture Connection (BackWeb Plug-in - 9341989) - BackWeb Technologies Inc. - C:\Program Files\Accenture Connection\9341989\Program\ServiceWrapper-9341989.exe
O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\ISS\Proventia Desktop\blackd.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Juniper Network Connect Service (dsNcService) - Juniper Networks - C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: IgniteService - Ignite Technologies - C:\Program Files\IgniteCDS\IgniteService.exe
O23 - Service: iPassConnectEngine - iPass, Inc. - C:\Program Files\iPass\iPassConnect\iPassConnectEngine.exe
O23 - Service: iPassPeriodicUpdateApp - iPass, Inc. - C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateApp.exe
O23 - Service: iPassPeriodicUpdateService - iPass, Inc. - C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Neoteris Setup Service - Juniper Networks - C:\Program Files\Neoteris\Installer Service\NeoterisSetupService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZipm12.exe
O23 - Service: Pointsec - Unknown owner - C:\WINDOWS\system32\Prot_srv.exe
O23 - Service: Pointsec Service Start (Pointsec_start) - Unknown owner - C:\WINDOWS\system32\pstartSr.exe
O23 - Service: RapApp - Internet Security Systems, Inc. - C:\Program Files\ISS\Proventia Desktop\RapApp.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Nokia\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: ISS Buffer Overflow Exploit Prevention (VPatch) - Internet Security Systems, Inc. - C:\Program Files\ISS\Proventia Desktop\vpatch.exe

–
End of file - 13929 bytes


Malwarebytes' Anti-Malware 1.38
Database version: 2321
Windows 5.1.2600 Service Pack 3

22/06/2009 11:37:31
mbam-log-2009-06-22 (11-37-31).txt

Scan type: Quick Scan
Objects scanned: 97629
Time elapsed: 5 minute(s), 51 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 1
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
C:\WINDOWS\system32\drivers\svchost.exe (Heuristics.Reserved.Word.Exploit) -> Failed to unload process.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\setup.player (Spyware.MarketScore) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\setup.player.2k2 (Spyware.MarketScore) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{35b7e48b-9d81-4c6c-9578-5fd4f620d886} (Spyware.MarketScore) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\drivers\svchost.exe (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\Sysvxd.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

I would really appreciate your help in resolving this.
Thanks in advance,

Zaf
Post #2
Hi theZaf,

:welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.


Please download SDFix and save it to your Desktop.

You should print out these instructions, or copy them to a NotePad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Double click on SDFix.exe. It should automatically extract a folder called SDFix to your system drive (usually C:\). Please reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key repeatedly;
  • Instead of Windows loading as normal, a menu with options should appear;
  • Select the first option, to run Windows in Safe Mode, then press "Enter".
  • Choose your usual user account.
  • Open the SDFix folder and double click on RunThis.bat to start the script.
  • Type Y and press Enter to begin the script.
  • It will start cleaning your PC and then prompt you to press any key to Reboot.
  • Press any key to restart the PC.
  • Your system will take longer than normal to restart as the fixtool will be removing files.
  • When the desktop loads the Fixtool will complete the removal and display Finished.
  • Press any key to end the script and to load your desktop icons.
  • A text file should automatically open, so please copy the contents and post them here. We also need you to post a new HijackThis log
Post #3 last edited
Hi TomK,
Thanks for your assistance.
Please find below the report generated by SDFix:

SDFix: Version 1.240
Run by [removed] on 02/07/2009 at 10:38

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-07-02 10:42:57
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes …

scanning hidden services & system hive …

scanning hidden registry entries …

scanning hidden files …

folder error: D:\Documents and Settings\imran.zaf

Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Accenture Connection\\9341989\\Program\\Accenture Connection.exe"="C:\\Program Files\\Accenture Connection\\9341989\\Program\\Accenture Connection.exe:*:Enabled:Accenture Connection"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger"
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"="C:\\Program Files\\Windows Live\\Messenger\\livecall.exe:*:Enabled:Windows Live Messenger (Phone)"
"C:\\Program Files\\Microsoft Office Communicator\\communicator.exe"="C:\\Program Files\\Microsoft Office Communicator\\communicator.exe:*:Enabled:Communicator"
"C:\\Program Files\\Orb Networks\\Orb\\bin\\Orb.exe"="C:\\Program Files\\Orb Networks\\Orb\\bin\\Orb.exe:*:Enabled:Orb"
"C:\\Program Files\\Orb Networks\\Orb\\bin\\OrbTray.exe"="C:\\Program Files\\Orb Networks\\Orb\\bin\\OrbTray.exe:*:Enabled:OrbTray"
"C:\\Program Files\\Orb Networks\\Orb\\bin\\OrbStreamerClient.exe"="C:\\Program Files\\Orb Networks\\Orb\\bin\\OrbStreamerClient.exe:*:Enabled:Orb Stream Client"
"C:\\Program Files\\Orb Networks\\Orb\\bin\\xmltv.exe"="C:\\Program Files\\Orb Networks\\Orb\\bin\\xmltv.exe:*:Enabled:OrbTVGuide"
"C:\\Program Files\\Orb Networks\\Orb\\bin\\OrbChannelScan.exe"="C:\\Program Files\\Orb Networks\\Orb\\bin\\OrbChannelScan.exe:*:Enabled:OrbChannelScan"
"C:\\Program Files\\Nokia\\Nokia Home Media Server\\Media Server\\twonkymedia.exe"="C:\\Program Files\\Nokia\\Nokia Home Media Server\\Media Server\\twonkymedia.exe:*:Enabled:TwonkyMedia"
"C:\\Program Files\\Nokia\\Nokia Home Media Server\\Media Server\\twonkymediaserver.exe"="C:\\Program Files\\Nokia\\Nokia Home Media Server\\Media Server\\twonkymediaserver.exe:*:Enabled:TwonkyMediaServer"
"%windir%\\system32\\drivers\\svchost.exe"="%windir%\\system32\\drivers\\svchost.exe:*:Enabled:svchost"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Accenture Connection\\9341989\\Program\\Accenture Connection.exe"="C:\\Program Files\\Accenture Connection\\9341989\\Program\\Accenture Connection.exe:*:Enabled:Accenture Connection"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger"
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"="C:\\Program Files\\Windows Live\\Messenger\\livecall.exe:*:Enabled:Windows Live Messenger (Phone)"
"%windir%\\system32\\drivers\\svchost.exe"="%windir%\\system32\\drivers\\svchost.exe:*:Enabled:svchost"

Remaining Files :



Files with Hidden Attributes :

Sat 8 Nov 2008 215 A.SHR — "C:\BOOT.BAK"
Tue 11 Nov 2008 2,097,152 ..SHR — "C:\PROT_INS.SYS"
Mon 14 Apr 2008 60,416 A.SH. — "C:\Program Files\Outlook Express\msimn.exe"

Finished!


……and the following is the log produced by Hijackthis:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:49:50, on 02/07/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.21045)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Accenture Connection\9341989\Program\ServiceWrapper-9341989.exe
C:\Program Files\ISS\Proventia Desktop\blackd.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateService.exe
C:\Program Files\Neoteris\Installer Service\NeoterisSetupService.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZipm12.exe
C:\WINDOWS\system32\Prot_srv.exe
C:\WINDOWS\system32\pstartSr.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateApp.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\WINDOWS\system32\AccelerometerSt.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Accenture Connection\9341989\Program\Accenture Connection.exe
C:\Program Files\Pointsec\Pointsec for PC\P95Tray.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Microsoft Office Communicator\communicator.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Messenger\Msmsgs.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\ISS\Proventia Desktop\blackice.exe
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.oracle.com/technology/deploy/av…N_CaseStudy.pdf
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Accenture
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://set-proxy.accenture.com/bin/setup.proxy
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray
O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [AccelerometerSysTrayApplet] C:\WINDOWS\system32\AccelerometerSt.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\Hewlett-Packard\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [merge] C:\Program Files\Microsoft Office\OFFICE11\ADDINS\merge.EXE
O4 - HKLM\..\Run: [VPN.EXE] C:\Program Files\Nortel Networks\VPN.EXE
O4 - HKLM\..\Run: [Accenture Connection] "C:\Program Files\Accenture Connection\9341989\Program\Accenture Connection.exe" -startup
O4 - HKLM\..\Run: [Pointsec Tray] C:\Program Files\Pointsec\Pointsec for PC\P95Tray.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [NokiaMServer] C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer /watchfiles
O4 - HKLM\..\Run: [Nokia FastStart] "C:\Program Files\Nokia\Nokia Music\NokiaMusic.exe" /command:faststart
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\communicator.exe" /fromrunkey
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\Msmsgs.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [COMMUNICATOR] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" /silentRetrials /background (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Accenture Connection.lnk = C:\Program Files\Accenture Connection\9341989\Program\Accenture Connection.exe
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: Proventia Desktop Agent.lnk = C:\Program Files\ISS\Proventia Desktop\blackice.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send to &Bluetooth Device… - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=https://portal.accenture.com/
O15 - Trusted Zone: *.accenture.com
O15 - Trusted Zone: *.accenture.com (HKLM)
O16 - DPF: {4A3CBDDD-C4DC-4C38-B44F-704DAEF628AE} (PjAdoInfo3 Class) - https://adt-hof-ws06.accenture.com/CuriePro…ts/pjclient.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1229606590062
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu…b?1229606575500
O16 - DPF: {98C53984-8BF8-4D11-9B1C-C324FCA9CADE} (Loader Class v3) - http://159.167.250.67:8080/qcbin/Spider90.ocx
O16 - DPF: {AF9A1421-E128-4D5F-A37E-039F305867B9} (Pj11enuC Class) - https://adt-hof-ws06.accenture.com/CuriePro…033/pjcintl.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupSP1 Control) - https://amr1-extranet.accenture.com/dana-ca…perSetupSP1.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = accenture.com
O17 - HKLM\Software\..\Telephony: DomainName = accenture.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = accenture.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = accenture.com,dir.svc.accenture.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = accenture.com,dir.svc.accenture.com
O18 - Protocol: bwfile-9341989 - {358D3935-0C33-4169-9598-63FAF077328B} - C:\Program Files\Accenture Connection\9341989\Program\GAPlugProtocol-9341989.dll
O23 - Service: Accenture Connection (BackWeb Plug-in - 9341989) - BackWeb Technologies Inc. - C:\Program Files\Accenture Connection\9341989\Program\ServiceWrapper-9341989.exe
O23 - Service: BlackICE - Internet Security Systems, Inc. - C:\Program Files\ISS\Proventia Desktop\blackd.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Juniper Network Connect Service (dsNcService) - Juniper Networks - C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: IgniteService - Ignite Technologies - C:\Program Files\IgniteCDS\IgniteService.exe
O23 - Service: iPassConnectEngine - iPass, Inc. - C:\Program Files\iPass\iPassConnect\iPassConnectEngine.exe
O23 - Service: iPassPeriodicUpdateApp - iPass, Inc. - C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateApp.exe
O23 - Service: iPassPeriodicUpdateService - iPass, Inc. - C:\Program Files\iPass\iPassConnect\iPassPeriodicUpdateService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Neoteris Setup Service - Juniper Networks - C:\Program Files\Neoteris\Installer Service\NeoterisSetupService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZipm12.exe
O23 - Service: Pointsec - Unknown owner - C:\WINDOWS\system32\Prot_srv.exe
O23 - Service: Pointsec Service Start (Pointsec_start) - Unknown owner - C:\WINDOWS\system32\pstartSr.exe
O23 - Service: RapApp - Internet Security Systems, Inc. - C:\Program Files\ISS\Proventia Desktop\RapApp.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Nokia\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: ISS Buffer Overflow Exploit Prevention (VPatch) - Internet Security Systems, Inc. - C:\Program Files\ISS\Proventia Desktop\vpatch.exe

–
End of file - 13123 bytes


Thanks again for your assistance,
theZaf
Post #4
theZaf,

Please don't wrap your response it Code tags. It makes it hard to read.

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Scroll down to where it says "JRE 6 Update 14.
  • Click the "Download" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u14-windows-i586-p.exe to install the newest version.
Now to Clean out the Java cache:

Go into the Control Panel and double-click the Java Icon. [external image: Posted Image]
  • Under Temporary Internet Files, click the Settings… button
  • click the Delete Files button.
  • There are two options in the window to clear the cache - Leave both Checked
    • Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Settings
  • Click OK to leave the Java Control Panel.


Please go to Kaspersky website and perform an online antivirus scan.

  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As….
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply.

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