[Resolved] Sluggish Internet Performance

Hi Tomk - apologies for leaving reply so long. I've run the ATF Cleaner and mbam. Here are the logs as instructed. My computer seems ok when booting up etc but internet is slow. Can't watch you tube vids etc. Thanks

Maz,

This may not be a malware problem. Let's dig a little more, and if I can't find anything, I'll send you over to the Tech Team.


Please go to Kaspersky website and perform an online antivirus scan.

• Read through the requirements and privacy statement and click on Accept button.
• It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
• When the downloads have finished, click on Settings.
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  • Spyware, Adware, Dialers, and other potentially dangerous programs
    Archives
    Mail databases
• Click on My Computer under Scan.
• Once the scan is complete, it will display the results. Click on View Scan Report.
• You will see a list of infected items there. Click on Save Report As….
• Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
• Please post this log in your next reply.

Hi Tomk, Thanks for the reply. My broadband provider has just informed me that (after 6 weeks of phone calls to their support team) some work on a local network site was not carried out properly. They have now corrected it and since then internet performance has very much improved. You can close this post. Thanks, Maz

Maz, Glad to hear you got it resolved. Good luck and be Well.

Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.