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9 replies to this topic

#1 Rick310

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Posted 09 April 2009 - 10:17 PM

so i just downloaded firefox last night and the icon is on my desktop i click it but nothing happens help plz

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#2 itsme

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Posted 09 April 2009 - 10:25 PM

Did you try launching it from the start menu? Also, did you try restarting your computer?
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#3 Rick310

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Posted 09 April 2009 - 10:30 PM

yes and yes

#4 jephree

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Posted 09 April 2009 - 10:46 PM

Look in your Task Manager: right click an empty area of the Taskbar then Task Manager. If firefox.exe is running right click it and choose End Process. Then try to start it again. If it does now start and this issue persists you might want to reinstall or repair it via Add or Remove Programs.

#5 Rick310

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Posted 15 April 2009 - 12:27 AM

ok so i reinstalled it and im still having the same problem! help plz

#6 Abydos

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Posted 15 April 2009 - 01:55 AM

Hi Rick310

Where did you download the installer from?

Maybe try a different download / place. The installer itself may be corrupt.

Heres the troubleshooting guide from Mozillazine regarding start problems:

http://kb.mozillazin.....Won't_Startup


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#7 Rick310

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Posted 15 April 2009 - 02:01 AM

i dl it right from firefox=/ when i click on the icon or from the start menu nothing happens just the hour glass comes up for a couple of secs.

#8 Abydos

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Posted 15 April 2009 - 03:21 AM

Hi again

Follow this guide to fully uninstall FireFox. Be sure to follow the guide to the letter.

http://kb.mozillazin...efox#On_Windows

Then download a new installer. Install it.

You could try disconnect from the net, shutdown all security programs, and then
install it. In case a security program is blocking something.


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#9 Mohit

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Posted 15 April 2009 - 09:03 AM

Hello Rick. A long shot but have you tried opening Firefox in Safe Mode? Does it open then?

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#10 DanielD

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Posted 15 April 2009 - 03:11 PM

Another thing to try is booting your computer in Safe Mode.
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