This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

[Closed] Slow computer, freezing up, and windows closing

3 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

:pullhair: HI, I am a newbie here, and eventhough I have some experience with computers I would still call myself very green at best.
My problem stems from my computer running slow while exploring the net. Pages take over a minute to load, and sometimes the page would freeze, and then disappear forceing me to restart my web page again.
My firewall is pc tools, my anitvirus is threatfire. I also have installed Advanced SystemCare V3 pro, (a very excellent program)
I also have system mechanic 8.5, and Malwarebytes.
Can I have someone lend me a hand in cleaning up my computer a bit.?

This is the report I have included. Thanks.

Logfile of Advanced SystemCare 3 Security Analyzer
Scan saved at 2:47:31 PM, on 03/27/2009
Platform: Windows XP (WinNT 5.1)
MSIE: Internet Explorer v8.0 (8.0.6001.18702)
Boot mode: Normal

Running processes:
C:\windows\System32\smss.exe
C:\windows\system32\csrss.exe
C:\windows\system32\winlogon.exe
C:\windows\system32\services.exe
C:\windows\system32\lsass.exe
C:\windows\system32\svchost.exe
C:\windows\system32\svchost.exe
C:\windows\System32\svchost.exe
C:\windows\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\windows\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\windows\System32\svchost.exe
C:\Program Files\iolo\common\lib\ioloServiceManager.exe
C:\Program Files\iolo\System Mechanic\IoloSGCtrl.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\PC Tools Firewall Plus\FWService.exe
C:\windows\System32\alg.exe
C:\windows\explorer.exe
C:\windows\system32\wuauclt.exe
C:\Program Files\ThreatFire\TFTray.exe
C:\Program Files\iolo\System Mechanic\SystemGuardAlerter.exe
C:\windows\system32\carpserv.exe
C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe
C:\windows\system32\ctfmon.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
C:\Program Files\Sprint\Sprint SmartView\SprintSV.exe
C:\Program Files\Sprint\Sprint SmartView\RcAppSvc.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\windows\system32\taskmgr.exe
C:\windows\System32\svchost.exe
C:\windows\system32\taskmgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn13\yt.dll
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe
O4 - HKLM\..\Run: [SystemGuardAlerter] "C:\Program Files\iolo\System Mechanic\SystemGuardAlerter.exe"
O4 - HKLM\..\Run: [Sprint SmartView] "C:\Program Files\Sprint\Sprint SmartView\SprintSV.exe" -a
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [00PCTFW] "C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe" -s
O16 - DPF: {4B48D5DF-9021-45F7-A240-60304302A215} - http://download.microsoft.com/download/5/c…/WebCleaner.cab
O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - http://fpdownload.macromedia.com/get/flash…r/ultrashim.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - http://fpdownload2.macromedia.com/get/shoc…ash/swflash.cab
O16 - DPF: {FFD85DC8-5261-4D11-B728-F7C59D911691} (iolo.ProductDetector) - https://secure.iolo.com/app/ocx/UpgradeVerify.cab
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iolo System Guard (IOLO_SRV) - Unknown owner - C:\Program Files\iolo\System Mechanic\IoloSGCtrl.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: PC Tools Firewall Plus (PCToolsFirewallPlus) - PC Tools - C:\Program Files\PC Tools Firewall Plus\FWService.exe
O23 - Service: Sprint RcAppSvc (SprintRcAppSvc) - PCTEL - C:\Program Files\Sprint\Sprint SmartView\RcAppSvc.exe
O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe
Hi Emperor_Palpatine,

:welcome:

My name is Tomk. I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research, so please be patient and I'd be grateful if you would note the following:

  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for the issues on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.


You need to apply Service Pack 1a for Windows XP. Without this update, you're wide open to re-infection. Click here: http://www.microsoft.com/windowsxp/downloa…p1/default.mspx
Apply the update, reboot, and post a fresh Hijack This log.
(DO NOT INSTALL SP2 at this time)

Download the diagnostic tool MGADiag and save it to your desktop.

  • Double-click on MGADiag.exe.
  • Click Run and Run again.
  • Click Continue, then Copy.
  • Paste the report in your next reply.

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI