A number of unpleasant things started happening recently. Standard features stopped working- computer restore, in My Computer the Local disc does not open, email problems, only some websites open. My Window Defender has been switched off and replaced by McAffee firewall which I have never installed, there is no trace of McAffee software on the computer. My AVG stopped working and when I downloaded and installed Malwarebytes, this program fails to open.
WTH am I to do?
Sounds like you're having some serious issues here. Let's see what we can do. If you are not able to get the following tools on the infected computer you will need to copy them over with a USB or equivalent drive.
A Notepad file containing the report will open, also found at %systemdrive%\Rooter.txt (Where %systemdrive% is usually C: or the drive that you have installed Windows). Post that in your next reply.
Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
When the window appears, underneath Output at the top change it to Minimal Output.
Check the boxes beside LOP Check and Purity Check.
Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTListIt.Txt and Extras.Txt. These are saved in the same location as OTListIt2.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them all in.
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance.
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