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[Resolved] Need help fixing a friends PC

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Post #1 last edited
Hi, my girlfriend's roommate asked me to take a look at her laptop because it was running incredibly slow and after a little while of running a non-closable window stating the "NT AUTHORITY\SYSTEM Shutting down computer" pops up on the screan and it gives exactly 1 minute. I have seen similar things like this before but after trying everything I could think of, I have been unable to fix this particular problem. Her computer was incredibly infected. I used Avast, AdAware, MBAM, SpyBot. In the process Multiple trojans, a few virus and some spyware were detected and removed. I attempted to setup Super Anti Spyware but the computer would not let me. It just gives me an error stating that it can no longer access the windows setup utility.


A few simptoms I have noticed include:

The computer runs very slow, I checked the task manger processes and found 1 of the svchost.exe processes was concistently taking 50% of the CPU.
Next Microsoft Visual C++ has an error and shuts down
A little while later suddenly all of the Antivirus processes of Avast are shutdown.
Next (sometimes but not always) there is a WIN32 error,
Then finally NT AUTHORITY\SYSTEM Shutting down computer The message states that Windows must shutdown Because the Remote Procedure Call service terminated unexpectedly.

I am not sure what else to do. Any help would be greatly appreciated.

Here is the HijackThis log:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:03:37 PM, on 3/14/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Impulse\PolicyKey.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe
C:\Program Files\Alwil Software\Avast4\ashLogV.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\mqsvc.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a;…n&pf=laptop
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 172.16.2.18:80
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [ehTray] "C:\WINDOWS\ehome\ehtray.exe"
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [QlbCtrl] "C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" /Start
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] "C:\WINDOWS\system32\dumprep.exe" 0 -k
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User '?')
O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')
O4 - .DEFAULT User Startup: Vongo Tray.lnk = C:\Program Files\Vongo\Tray.exe (User 'Default user')
O4 - Global Startup: PolicyKey.lnk = C:\Program Files\Impulse\PolicyKey.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\tmlsp.dll
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=pavilion&pf=laptop
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1…toUploader5.cab
O16 - DPF: {4788DE0A-3552-49EA-AC8C-233DA52523B9} (AxLoaderPassword Class) - http://www.blackberry.com/devicesoftware/AxLoader.cab
O16 - DPF: {55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://www.slide.com/uploader/SlideImageUploader.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/Facebo…toUploader3.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo…otoUploader.cab
O16 - DPF: {D6E7CFB5-C074-4D1C-B647-663D1A8D96BF} (Facebook Photo Uploader 4) - http://upload.facebook.com/controls/Facebo…Uploader4_5.cab
O20 - Winlogon Notify: ddabc - C:\WINDOWS\system32\ddabc.dll (file missing)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

–
End of file - 6578 bytes
Post #2
Given the nature of the problems that exist, and those that you have already dealt with, you need to consider the possibility of system file corruption and that will take a reformat and reinstall to sort out. Unfortunately some systems just aren't worth the trouble to attempt to clean and something as seriously infected as you describe would seem to be a candidate for this label.
I suggest you back up any important files and then reinstall the operating system. Do bear in mind that any executable files (.exe) that you back up could be infected, so I would stick with text files and images if at all possible.

You should be able to abort the shutdown by going to Start > Run… and entering shutdown -a into the text box and clicking OK.
If you copy and paste the above command into Notepad (Start > All Programs > Accessories > Notepad) and then save the file as "abort.bat" onto the Desktop, you can just double click the file to run the command - the quotation marks are necessary to avoid the file being saved with the default .txt file extension.
Post #3
Thanks for the response. I was thinking that it was probably too corrupt and needed a reformat. I was trying to avoid that because I was unsure of how I was going to be able to remove all her images and music before the computer shutdown. Thanks for that command. I will try that now.
Post #5
Since this issue appears to be resolved … this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.

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