134 replies to this topic

[portboy123]

just tryed restarting it again adn got a message the system encountered the following error while attempting to start the service. the system cannot find the file specified. i checked my c/windows/system32/drivers/ and the netbt.sys is there.

[jeffce]

Did you see my last post?

[portboy123]

jeff now i have a yellow ! mark in device manager non plug and play drivers NetBios over Tcpip.

[portboy123]

yes just read it anyway a repair would work i would hate to lose all my personal things on this computer, am i free of that virus now if i am i could just keep restarting the service if i have to.

Edited by portboy123, 21 May 2012 - 11:14 AM.

[jeffce]

Hi, Well, your malware logs that you have provided seem to be clean but with the backdoor capabilities that the infection has I could not give you a 100% guarantee. If it were my system I would format and reinstall, but that is just what I would do. If you are worried about losing data that can all be saved prior to formatting the hard drive anyway.

[portboy123]

hi jeff thanks for all your work with me i am going to think about doing a fresh install how would i keep all my files if i did

[jeffce]

Well with this infection luckily it doesn't jump computers so you could just create a folder on your Desktop, gather all your files, photos, music and other documents you might like to keep and place them into that folder and copy it to a CD or USB drive.

[portboy123]

hi jeff im in big trouble now, i put all my pictures and documents onto a usb drive and started to copy on my working laptop and about halfway through the screen went black, and the only light on was the power. i held down the power button and booted ut 10 min. later and its all black ,the hard drive is spinning but no light indicating activity, the other lights flash upon starting for 1 second, then just the power button is on. i put a cd in and i can hear it spinning but screens all black.any idea.

[jeffce]

Are you able to do anything in Safe Mode?

[portboy123]

no jeff nothing at all

[jeffce]

Last Known Good Configuration

Start the computer by using the last known good configuration. To start the computer by using the last known good configuration, follow these steps:* Restart your computer.
* As the computer starts to boot-up, Tap the F8 KEY repeatedly,
* This will bring up a menu of selections.
* Use the Up and Down Arrow Keys to scroll to Last Known Good Configuration
* Then press the Enter Key on your Keyboard
* Log into your normally used account

[portboy123]

jeff i cant get into anything the screen stays black with no harddrive light or anything

[jeffce]

Hi, Unfortunately like you know we are going to need to reinstall your operating system. I will have more time later this afternoon to give better instructions on how to recover your files on your system. Do you have another computer you can burn a CD from? Do you have a USB drive as well?

[jeffce]

Hi, Do you still need help?

[jeffce]

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