150 replies to this topic

[Baruga]

OMG Ok...so I got them all in....most said "Access denied" just the filter ones said "not installed" But now I can't find "exit"

[Tomk]

type it in and then press enter. EXIT

[Baruga]

Alrighty. Now what?

[Tomk]

Awesome.

Now we are going to redo something we did earlier.

Download AVG Remover from here and save it to your Desktop.

• Close all open programs
• Double click on avgremover.exe (if running Vista or Windows 7, right click on it and choose to run as an Administrator)
• Follow the prompts to run the tool
• If after running the tool it prompts you to reboot the computer, please allow it to do so. If you are not prompted, please manually reboot the computer.

If you are unable to save it to your desktop.... then after downloading.... click on the view downloads like you did before. Find avgremover.exe that you just downloaded and click on Show in Folder right below it. When the folder opens, find avgremover.exe again.... right click on it and select Run as administrator.

Let me know how it goes.

[Baruga]

Well.....that was so fast, I am not sure it worked. I just saw that black box flash open and it looked like all the text was going away....and then I did not hear my machine making it's "working noises".... So....I guess it's finished.

[Baruga]

Ya know, the AVG picture is still on my start screen. Perhaps this is the part where I deploy my Swiss Army Knife....

[Tomk]

Cool.

Now let's see if we can get rid of Combofix.

• Click the Windows button and R at the same time to bring up the run box
• Now type ComboFix /Uninstall in the runbox and click OK.
• Note the space between the X and the U, it needs to be there.
• 

The above procedure will:

• Implement some cleanup procedures.
• Reset System Restore.

Please re-enable any security that was disabled.

Then we need to get a new antivirus installed on your system.

I propose that you install Microsoft Security Essentials. (it's free). You can get it by clicking here and following the prompts.

Let me know when you get those done.

[Baruga]

Um. Seriously. That just ran another full combofix scan again. Not kidding.

[Baruga]

And I still see AVG So neither AVG nor combofix is uninstalled. Now what?

[Tomk]

Let's try the runbox with a modified command. Enter this please and then hit OK.

c:\users\Owner\Downloads\ComboFix.exe /Uninstall

[Baruga]

Ok, I actually got a little box saying that Combofix has been uninstalled, and indeed I can't see it in my programs. BUT, I can still see AVG.

[Baruga]

In my programs.... Beside a picture of a folder: it says AVG: AVG Tray icon AVG User Interface AVG Uninstall.

[Tomk]

Please download the OTM by OldTimer.

• Save it to your desktop.
• Please double-click OTM.exe to run it.
  (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
• Copy the lines inside the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  

  :Processes
  
  :Services
  AVGIDSEH
  AVGIDSDriver
  AVGIDSFilter
  AVGIDSShim
  
  
  :Commands
  [purity]
  [emptytemp]
  [start explorer]
  [Reboot]

• Return to OTM, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
  
• Click the red Moveit! button.
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
• Close OTM

Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

[Baruga]

All processes killed ========== PROCESSES ========== ========== SERVICES/DRIVERS ========== Service AVGIDSEH stopped successfully! Service AVGIDSEH deleted successfully! Service AVGIDSDriver stopped successfully! Service AVGIDSDriver deleted successfully! Service AVGIDSFilter stopped successfully! Service AVGIDSFilter deleted successfully! Service AVGIDSShim stopped successfully! Service AVGIDSShim deleted successfully! ========== COMMANDS ========== [EMPTYTEMP] User: All Users User: Default ->Temp folder emptied: 0 bytes ->Temporary Internet Files folder emptied: 67 bytes ->Flash cache emptied: 41 bytes User: Default User ->Temp folder emptied: 0 bytes ->Temporary Internet Files folder emptied: 0 bytes ->Flash cache emptied: 0 bytes User: Owner ->Temp folder emptied: 289600 bytes ->Temporary Internet Files folder emptied: 3078694 bytes ->Java cache emptied: 39675554 bytes ->FireFox cache emptied: 57138836 bytes ->Google Chrome cache emptied: 405153987 bytes ->Flash cache emptied: 144304 bytes User: Public ->Temp folder emptied: 0 bytes %systemdrive% .tmp files removed: 0 bytes %systemroot% .tmp files removed: 0 bytes %systemroot%\System32 .tmp files removed: 0 bytes %systemroot%\System32\drivers .tmp files removed: 0 bytes Windows Temp folder emptied: 2349 bytes %systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 31199466 bytes %systemroot%\system32\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 738 bytes RecycleBin emptied: 0 bytes Total Files Cleaned = 512.00 mb OTM by OldTimer - Version 3.1.17.2 log created on 03202011_024900 Files moved on Reboot... File move failed. C:\Windows\temp\CLDigitalHome\CLMS_AGENT_LOG1.txt scheduled to be moved on reboot. File move failed. C:\Windows\temp\CLDigitalHome\PCMMediaServer.log scheduled to be moved on reboot. Registry entries deleted on Reboot...

[Tomk]

Is you AVG gone?