127 replies to this topic

[ken545]

Looking good Elaine, this has been a long hard ride and it looks like we are finally done. How is your system behaving now ?

[ems88]

So far so good Thanks for all your help!

[ken545]

Your very welcome

Now to remove most of the tools that we have used in fixing your machine:

• Make sure you have an Internet Connection.
• Download OTC to your desktop and run it
• A list of tool components used in the cleanup of malware will be downloaded.
• If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
• Click Yes to begin the cleanup process and remove these components, including this application.
• You will be asked to reboot the machine to finish the cleanup process. If you are asked to reboot the machine choose Yes.

Lets update your Java to make your system more secure

Go to your Control Panel and click on the Java Icon ( looks like a little coffee cup ) click on About and you should have Version 6 Update 18, if not proceed with the instructions.

Download the latest version Here save it, do not install it yet.

Java SE Runtime Environment (JRE)JRE 6 Update 18 <--The wording is confusing but this is what you need

• Go to your Add Remove Programs in the Control Panel and uninstall any previous versions of Java
• Reboot your computer
• Install the latest version

You can verify the installation Here

• How did I get infected in the first place ?
  Read these links and find out how to prevent getting infected again.
• Tutorial for System Restore <-- Do this first to prevent yourself from being reinfected.
• WhattheTech
• Grinler BleepingComputer
• GeeksTo Go
• Dslreports

Keep in mind if you install some of these programs. Only ONE Anti Virus and only ONE Firewall is recommended, more is overkill and can cause you problems. You can install all the Spyware programs I have listed without any problems. If you install Spyware Blaster and Spyware Guard, they will conflict with the TeaTimer in Spybot , you can still install Spybot Search and Destroy but do not enable the TeaTimer .

Here are some free programs to install, all free and highly regarded by the fine people in the Malware Removal Community

• Spybot Search and Destroy 1.6
  Check for Updates/ Immunize and run a Full System Scan on a regular basis. If you install Spyware Blaster ( Recommended ) then do not enable the TeaTimer in Spybot Search and Destroy.
  
• Spyware Blaster It will prevent most spyware from ever being installed. No scan to run, just update about once a week and enable all protection.
  
• Spyware Guard It offers realtime protection from spyware installation attempts, again, no scan to run, just install it and let it do its thing.
  
• IE-Spyad
  IE-Spyad places over 6000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (cookies etc) from the sites listed, although you will still be able to connect to the sites.
  
• Firefox 3 It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both.

Safe Surfn
Ken

[ems88]

Ok, done!

[ken545]

Well, your computer appears clean of all infections, lets see what happens. If you still get the memory error than thats another issue not related to malware. I will keep this thread open for you for about a week, post back in a few days and let me know how your doing.

[ems88]

Update: My computer has been running fine and I haven't seen the blue screen again. Thanks again!

[ken545]

Your very welcome, Take care, Ken

[ken545]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

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