105 replies to this topic

[Rappy]

Alright, it's installed again, seems to be working. Device Manager shows it as a QuickCam IM (which is the same software I installed for it) but ideally, I'd want it plugged into the back of my computer, instead of the front (it wouldn't take the connection in the back, said the installation failed, and only accepted the front, which is where it was before I removed it.) -Rappy

[appleoddity]

Ugh.. Alright.. Here's what you do...

First, uninstall the software from add/remove programs if it is listed now?

Now, make sure the camera is unplugged.

Click start, click run, type cmd and press ENTER.
In the command prompt window, type the following two commands:

• set devmgr_show_nonpresent_devices=1 and press ENTER.
• start devmgmt.msc and press ENTER.

When device manager opens, click view -> show hidden devices.
Now, expand every group of devices in device manager and look for "greyed" out devices. Click the device, and press DELETE. Confirm you want to delete the item. DO NOT delete anything from sound, video and game controllers. DO NOT delete any items that are not "greyed" out.

This will remove residual drivers from all the devices you have ever plugged into the machine and have removed. This is an enormously effective trick for failing hardware installations.

When you are done, reboot the computer. Reinstall the logitech software, and reattach the webcam when prompted.

If it still fails I will have to say that you downloaded the wrong drivers.

Let me know.

P.S. I just saw your last post. I would still suggest the above instructions and try to plug your camera into the back port again. This process can resolve other issues you might be having also.

[Rappy]

Also, you had me remove PDI stuff earlier in this post... now I get this... (noticed it when I was in Device Manager) It's an attachment. -Rappy

Attached Thumbnails

• 

[appleoddity]

Delete it.

[Rappy]

I've done all that you suggested and the installation sits at the "Waiting for connection" screen for the camera to be plugged in, even after it is plugged it. Bleh, I wiggled it a little, and it started installing, but it asked for an installation CD in drive F: (my old CD-ROM) I cancelled that, and the installation running never realized the camera was plugged in. A few seconds later Windows popped up that "device failed" message again. -Rappy

Edited by Rappy, 22 January 2009 - 11:44 PM.

[appleoddity]

My goodness man. You have to learn to post back here when something doesn't go exactly as planned and ask for additional instructions. Don't make decisions on your own. Its ok, but you're just making this harder. When you are prompted to insert a disc because a file cant be found, you direct Windows to the proper location of the file. Either on a CD in a different drive, or to where you decompressed the logitech installation files at. If you cancel how can you expect its going to work right? I know this can get fairly difficult, but you have to understand that when something like this happens, now I have to wonder where we are at again. SO, my first inclination, is to tell you to start all over again at the "deleting hidden devices" instructions in device manager with the camera unplugged and the software uninstalled. When you run the installation software (the one you downloaded from Logitech) pay attention. It usually will decompress the files somewhere, and usually will even ask where you want to put them. I didn't download your installation package because it is 85 Mb and I don't feel like waiting right now. When you are prompted to insert a disc for the file, click OK, not cancel. Windows will complain that it didn't find the file, and ask you what to do. I believe the option will be "Browse" at which point you can tell it where the file is. The file will be located where that installation package decompressed itself at. I probably am about as clear as mud here, but I really don't know how to explain this any clearer, with so many unknown variables. I'm going to download the software just in case I need to get more specific here. P.S. You've obviously got a bad USB port also, so use a different one.

Edited by appleoddity, 22 January 2009 - 11:56 PM.

[Rappy]

You said to run the software installation until it asked to plug in the camera... I did that. When it was initializing it (software installation was already running) it asked for files from an OLD no longer connected CD-ROM that I originally installed the camera's software from 6 months ago (when it was installed in the back USB port) Obviously there is a connection somewhere (registry) stating those files should be on the CD-ROM. I was hoping that the running installation would recognize that it was plugged in and install THE new software rather than it asking for the OLD software from the original CD-ROM. I can start over, but I feel there is still a problem somewhere. If I remove the camera and plug it back in without the software running... it asks for files from my old CD-ROM drive. I know I can redirect that to a new location, but I can't revert that to an install file for the new drivers (especially when it's RUNNING). Hope I made that clear. That's why I canceled it, it was running an additional install (not the NEW driver install I downloaded) -Rappy P.S. Before this, I would have said it was a bad USB, but it is detecting when devices are plugged in. Before it would just fail everything plugged into it.

Edited by Rappy, 23 January 2009 - 12:12 AM.

[Rappy]

Also, I checked and I think I am right. When I am running the installation it asks for a directory to install to C:\Program Files\Logitech\QuickCam. When it requests me to plug it in, I do so. It pops up asking for a file on F:, I attempt to navigate to C:\Program Files\Logitech\QuickCam and it doesn't exist. (apparently the install wants to 'verify' the camera first before installing files?) I pop in my old installation CD, and the file they are looking for is in the same directory it's asking for it on the CD-ROM (just a different drive letter). So I am thinking the device still has a hook somewhere in the registry as to where those install files are supposed to be found. When I did your commands and removed all gray items. One labeled 'camera' wouldn't remove and said it would be removed on reboot. Perhaps I should complete remove everything, then reboot, run those two commands again to remove everything from Device Manager and reboot a second time before trying the installation?... or should we dig into the registry? -Rappy

[appleoddity]

I've done all that you suggested and the installation sits at the "Waiting for connection" screen for the camera to be plugged in, even after it is plugged it.

Bleh, I wiggled it a little, and it started installing...

This is a bad connection at the USB port. Its either the camera plug, or the USB port. My money goes on it being a bad USB port. Please use another one.

Now, as I said, I downloaded a quick cam driver installation package. The files decompress to C:\program files\Logitech\QuickCamWebInstall\Drivers\x32. There are several folders in here containing drivers for each different model of webcam. It is one size fits all with this file it looks like.

Please restart the installation using the new file you downloaded. When you plug in the camera and it asks for the old CD, force it to browse to a new location and navigate to C:\program files\logitech\quickcamwebinstall\drivers\x32 and keep picking those folders until it finds the one that has your drivers. (It will probably be the IM folder) As soon as you get the right drivers loaded the installation of the software will continue. It is waiting for the hardware to be fully detected.

The fact that it is looking in an old place for the drivers is really insignificant here because you can easily point it to the right location. This is a common issue when software is installed originally from one location, and then again from a different location.

[appleoddity]

Rappy, I want to add a personal message to you. I apologize for expressing my frustration the way I did a few posts back. You are doing well, and you are trying very hard. I know that instructions can be clouded and hard to understand through a forum environment like this. I am happy to help you. Please understand that behind these replies is a real person, with a real life. I have dedicated a lot of time to this thread in assisting you with your problem. This is time I could've spent with my family and friends, or spent working on projects needing to be completed around my home or business. I don't say this to lay a guilt trip on you, but only that you'll understand that it takes a lot for someone to offer this kind of help to you. I was never clear before this what I expected of you, and so I will explain why I was frustrated. I have a very methodical approach to resolving problems. I like to start at the root, and work from the ground up. Even if my method does not make sense to you, I am in control of what I am telling you and know where we are going. In a forum environment like this you have to understand the drawbacks. The main one being that it takes a lot of time waiting for responses. But, there is a lot to gain. Mainly being that you stand to learn a lot from someone who has many years of experience in the field. So, in order to work in this environment, we need to agree that when I give you a list of instructions, that you follow them to the best of your ability, and if something doesn't go exactly as planned, you STOP and come back here for further assistance. Do not move ahead on your own. Doing so only messes up my train of thought and potentially introduces new problems. When seeking free help on a forum, you will have to be willing to make some sacrifices. The main sacrifice being that you may have to wait, without the ability to use every component or piece of software on your computer, or possibly not be able to use your computer at all. This includes putting the webcam aside for a few hours or a day so that we can properly troubleshoot and fix the problems you are having. Without this agreement, it will be difficult for me to assist you with your problem, and frankly I'm not willing to sacrifice my life, family, or job for that. Your presence here is very welcome, and I have been glad to help you up to this point. I will continue to work with you to provide you the best help I know how. I hope that you will be willing to work with me on this. Have a good one and I'll be awaiting your latest response to where we stand with this problem.

[Rappy]

*sigh* Completely uninstalled the web cam, deleted all orphaned items in device manager, but now everytime I reboot I get a Data Execution Prevention Error followed by a blue screen and an immediate reboot. I have no clue what has changed in that aspect, but I cannot boot into my main profile at all. This is a secondary profile I was hoping to remove once we were finished. I have no clue what the blue screen error is. I see it for less than a second as the computer reboots. -Rappy

[appleoddity]

Hi Rappy.. Welcome back.

You can click start -> run -> type eventvwr and press ENTER. Look in the SYSTEM log for errors pertaining to the STOP error.

Interesting this problem only occurs on your primary user account. Please look for the event log information and post back here.

[Rappy]

I feel like giving up. There's nothing listed in event viewer about the stop errors. There's a few errors on the 2nd account which I believe are the DEP errors. For some reason I was able to reboot back into my primary account with no problems this time. I'm going to try and reinstall the cam shortly and post back the results... more than likely it will be tomorrow. -Rappy

[appleoddity]

Ok.. Please try the new drivers you downloaded with my previous instructions about locating the "missing" files. If you run into a question let me know so we can try to get the new drivers installed and not the old ones.

[Rappy]

Ok, finally able to boot up into main profile. Haven't quite narrowed down what is causing the problem, but I had to drop down to a selective start-up in order to boot into it. Something in my startup tab is causing the errors. I haven't tried installing the camera yet, it is still completly removed and unplugged. Do you want me to install it? or track down the start-up problem? I hit F8 and selected the 'Don't automatically reboot upon error' (or whatever the option was) and I got the vague information from the stop error: PAGE_FAULT_IN_NONPAGED_AREA The only other useful 'carp**' listed there was the actual stop error, but this doesn't explain anything. *** STOP: 0x00000050 (0xAAF46D1, 0x00000000, 0x8052AB48, 0x00000000) I can do what my dad suggested and enable one item at a time and reboot to find out which one it is that's causing the problem, but I will wait for your input. -Rappy

Edited by Rappy, 27 January 2009 - 02:04 PM.