109 replies to this topic

[Jeff Davis]

Sorry. I see you answered my ork question already in #48. I've created a new list for myself for the Safe Mode step: 4 Start>Control Panel>Add and Remove Programs and uninstall anything Office including Microsoft Office Live Add-in 1.4 5 Shut down machine and wait 30 seconds with a blank screen 6 Restart machine and wait 5 minutes 7 Repeat step 4 above to make sure that there’s nothing Office 8 Run the Microsoft Office\Microsoft Office Tools\Microsoft Office 2003 Resource Kit\Removal Wizard (in ork.exe) to delete ALL previous versions of MS Office then close down, wait, restart, wait. It may click open a box saying "This action is only valid for products that are currently installed." OK 9 Run the Microsoft Office Tools\Microsoft Office XP Resource Kit Tools\Removal Wizard (orktools.exe) Do exactly the same as before in step 8 and tell it to remove all previous versions of MS Office and follow it with the now familiar close down, wait, restart, wait. It may click open a box saying "This action is only valid for products that are currently installed." OK 10 Manually delete these files if found using Start>My Computer: C:\Program Files\Microsoft Office C:\Program Files\Common Files\Microsoft Shared\OFFICE*11 or (*any number) (or just "OFFICE") C:\Documents and Settings\All Users\Application Data\Microsoft\OFFICE 11 Run Start>All Programs>Windows Install Clean Up (msicuu2.exe) Select any program with MS Office in it, and then click Remove, OK, Exit 12 Close down, wait, restart, wait 12b run cCleaner 12c Open (Microsoft Security Essentials (MSE). Click on Settings, Real Time Protection and uncheck Turn on Real Time Protection 13 Close down, wait, restart in plain old Safe Mode (hold down F8 during boot up) 14 Reinstall Microsoft Office When done, Open (Microsoft Security Essentials (MSE). Click on Settings, Real Time Protection and check Turn on Real Time Protection Ooops, this install won't work in Safe Mode. When I tried the install, it popped open a Windows Installer box saying The Windows Installer service is not accessible in Safe Mode. Please try again when your computer is not in Safe Mode or you can use System Restore to return your machine to a previous good status. Can you help me with instruction on how to copy the cd to the hard drive (basic steps like how to copy, where to save it, etc)? Also, how to manually start the install with the files on the hard drive?

Edited by Jeff Davis, 13 November 2009 - 01:28 AM.

[paws]

[Jeff Davis]

Can you help me with instruction on how to copy the cd to the hard drive (basic steps like how to copy, where to save it, etc)? Also, how to manually start the install with the files on the hard drive?

[paws]

Hi Jeff, Ok, here are the instructions to copy the contents of the Microsoft office 2003 install disc to a new folder that we will make on your desktop and then to try the install from there. First though let's just double check that you have hidden files and folders showing on your computer and that you are able to see the file suffix (3 characters after the dot at the end of each files name..... ) So: 1 Open My Computer 2 Click on Tools 3 click on Folders 4 click on view 5 Look for "Hidden Files and Folders" (scroll down as necessary) 6 Clear the radio button that says "Do not show hidden files and folders" 7 put a tick/chechmark in the radio button that says "Show hidden files and folders" 8 if there is a tick/checkmark in the radio button that says "Hide extentions for known file types" then clear it. Click on OK 9 close My Computer. the next step is your favourite job... so: Please repeat all the steps 1 through 13 of the previous install instructions from post 48......the ones with all the close downs and waiting with a blank black screen..... I know its a pain , but it just has to be done. please follow each of the steps carefully and make sure that you don't miss anything out.....especially the deleting of files at step 10 Next we will now set up a new folder (and call it JEFF) on your desktop that we will later copy the installation files into. So 10 Right click on an empty part of your desktop 11 click on New 12 click on folder a new folder will appear with the name highlighted in blue without clicking anywhere type JEFF click anywhere on the desktop away from this folder the name of the folder will change to JEFF we will now copy the Microsoft office 2003 files from your CD into the folder on your desktop named JEFF so 13 place your Microsoft Office 2003 install disc in your CD tray and whilst holding down the shift key on your keyboard gently push the CD tray to close it. be sure to keep the shift key depressed for 30 seconds. If you notice that Microsoft Office starts to load, then click on cancel. 14 Open My Computer 15 Right click on on your CD drive that has the Microsoft office installation disc in it...... It will be called Office or Office 11 16 click on copy (nothing will appear to happen and this is OK) 17 X out of (close My Computer) 18 you will now be back at your desktop right click on the folder called JEFF 19 click on paste 20 now wait as it will take a minute or two for Windows to copy the files across.... 21 when its all copied across, then right click on the folder on your desktop called Jeff and you should see a folder called Office or Office 11 22 Right click on this folder and then 23 click on Explore 24 now scroll down and check to see that you can see a file called setup.exe 25 Double click on this file (setup.exe) and the installation will start. Good luck Jeff and let us know this goes. Regards paws

[Jeff Davis]

Oops, it's never easy with me! After completing the steps to show the hidden files and folders, I restarted with the cd in the drive, while holding down the right shift key. My pc says "Holding down thhe right shift key turns on Filterkeys. Fix causes Windows to ignore brief or repeated keystrokes and slows down the keyboard repeat rate. To keep filter keys on, click OK To cancel filter keys, click Cancel To deactivate the key combination for Filterkeys, click Settings I clicked OK In step 16 click Start > My Computer, when I right click on Office11 (D:) cd drive, it stalls for a minute, then it clears and seems ready to continue. But then my whole pc is locked up. My Computer won't close or display. Clicking icons does nothing and the mouse is running on. Since Ctrl/Alt/Delete is not effective, after waiting a while I am forced to shut down with the power switch. I restarted and the Jeff icon is on the desktop, but I'm sure the clipboard is cleared so I can't continue and paste it to Jeff I just tried it all again, this time by restarting while holding down the left shift key, and although the Filterkeys message never appeared it still locked up when I right click on the cd drive in My Computer. This time though, the Ctrl/Alt/Delete works and I chose to log out.

Edited by Jeff Davis, 13 November 2009 - 02:19 PM.

[paws]

Hi Jeff,
It looks as though your computer''s ability to right click on stuff without freezing has failed............ these extra symptoms lead me to feel that there are serious problems with your computers system files. Having already had you run chkdsk /r and also sfc /scannow some time ago without any benefit, we are fast approaching the time when a format and reinstall of your operating system and all its programs is becoming more likely if you want to be able to use Microsoft Office and have all the usual Windows functions like being able to Right click and use the subsequent drop down menus. As previously mentioned you might consider using Open Office (its free) and whilst not a "replica" of MS Office, it has great functionality and will for example open Word Docs etc created in MS Office. You can download a copy from
http://www.openoffice.org/
However I have set out some alternative steps for copying accross rhe files from your MS Office installation disc to your folder on the desktop ( JEFF) that only involve left clicks ( no rights clicks at all)

Revised instructions using left clicks only

13 place your Microsoft Office 2003 install disc in your CD tray . If you notice (wait for one minute for this to happen) that Microsoft Office starts to load, then click on cancel. Then on OK
14 Click on My Computer
15 click on on your CD drive that has the Microsoft office installation disc in it...... It will be called Office or Office 11
16 click on File (in menu at the top) and click on Explore, click on Edit, click on Select All, (all the folders will be highlighted and turn blue) click on Copy (nothing will appear to happen and this is OK)
17 X out of (close My Computer)
18 you will now be back at your desktop, click or double click on the folder called JEFF, click on Edit,
19 click on paste
20 now wait as it will take a minute or two for Windows to copy the files across....
21 when its all copied across, then click on the folder on your desktop called Jeff and you should see a folder called Office or Office 11 ( or if you are lucky it may even start to load!)
22 double click on this folder and then
23 click on Explore
24 now scroll down and check to see that you can see a file called setup.exe
25 Double click on this file (setup.exe) and the installation will start.

Good luck Jeff and let us know this goes.
Regards
paws

Edited by paws, 14 November 2009 - 02:28 AM.

[Jeff Davis]

Hi. Thanks for this new strategy. I have explored the right-click functionality and it seems to work in many places like on desktop icons and start menu items. I've tried this new left-click only idea and here are the results: I selected the cd drive in My Computer with a normal left-click and then when I select File with a normal left-click, it freezes up the same as it did before when I right-clicked on the drive. Next I hit Ctrl/Alt/Del and chose Task Manager and it shows MyComputer as Not Responding. So I hit End Task and came back to this screen to input this info. But my desktop is gone. Just an interesting sidenote - I started a program called Iomega HotBurn Pro since my drive is an Iomega CD-RW, DVD. The HotBurn Pro window pops open and then a small box opens saying Iomega HotBurn did not detect a CD-R/RW / DVD R/RW in your system. Please make sure all your cables are correctly connected. If you still have problems, click on the the WWW link below for further troubleshooting steps. Since this is a tablet, the drive is an external using a usb connection. We know that the system can connect to the drive. It has worked.

Edited by Jeff Davis, 15 November 2009 - 02:35 AM.

[paws]

Hi Jeff,
I reckon its now decision time on how you want to use your computer....
As I see it, here are your choices.

1 Use the machine as it is, live with the problems. Use Wordpad etc for word processing, Outlook Express for emails and decide how you want to deal with "extras" like spreadsheets, data bases, presentation packages...if you don't need these "extras" then "living with it" may be an acceptable strategy for you.

2 live with the problem accept that your cant use MS Office and install a free Office Suite like Open Office from:http://www.openoffice.org/ or use an inexpensive version of Microsoft Works
http://www.openoffice.org/

3 Try a format and reinstall of your complete operating system and all your applications ( making sure you have all your discs, Application executables, serial keys, and a complete back up of everything that is useful to you on your machine) kept safe on removable media and checked for accuracy and reproducibility. If you have a manufacturers restore to Factory condition disc this will save some time. Your MS Office should then install OK ( providing you have the correct disc and licence.)
Regards
paws

[Jeff Davis]

Lots to think about! I have a disc from the manufacturer Motion Computing that is an Operating System Recovery CD which is labeled Microsoft XP Tablet Edition 2005 with Service Pace 3 CD. If I tried running this cd, would I need to first remove somehow the updates on my system that were done since the initial install? Or perhaps it has a Repair choice? Would the Microsoft Update site find the updates to be missing and install the updates?

[paws]

Hi Jeff As you say lots to think about. Its good news you have a recovery disc..sometimes they allow for a repair but its fairly rare..... in almost all cases they format the hard drive ( wipes out everything ...yes everything) its a powerful tool and not to be used lightly! No need to uninstall anything before using the disc as it will wipe out everything..... its important you understand the significance of this.......... I don't want to labour the point but it wipes ...everything........ Once you have used the disc ( if you do decide to use it) then you will need to install all your applications again incl firewall and AV and copy accross your data from your backup...... and then visit Microsoft Update to install all critical and important updates ( there will be over 60 of them even with SP 3 included..... so depending on the speed of your Internet connection reserve a day for the process...... you will also need to download and install MS Explorer 8, Flash, and Java, and of course configure your Internet and email. Good luck Regards paws

[Jeff Davis]

I guess that I should do this with the recovery disc. I may need some pointers - can you advise me on this? But I did have a new idea. I have another Iomega drive that is identical to the one that I have been using to try to reinstall the Office cd. Should we try that other drive first and hope that perhaps my current drive is failing or is too slow and that is why I get the 1311 error? Also, in your message above, you mention my firewall and AV. Does the Microsoft Security Essentials provide both for me? If not, how do I tell what is my firewall application? Also, can I somehow print the list of All Programs so I can have a record of what I'll need to reinstall, or should I work from Control Panel < Add or Remove Programs? Perhaps sorted by Date Last Used and skip any that I never or hardly ever use? Can that list be printed?

Edited by Jeff Davis, 16 November 2009 - 03:27 AM.

[paws]

Hi Jeff,

1 As to the recovery disc..it just a question of inserting the disc and following the onscreen directions, your machine should boot from it....... if it doesn't then enter the BIOS (sometimes called set up), before Windows loads and alter the boot priority to CD/DVD as priority One and hard drive as prioity Two, exit the BIOS with the changes saved and restart your machine with the recovery disc in the drive and then follow onsreen directions
NOTE as said previously this will wipe your drive and everything will be wiped out.... all your data,..... Windows itself everything etc..........
The Recovery disc wil then install a fresh copy of Windows and whatever else the manufacturer put in it! Once its all installed you will need to start to install all your applications, connect up your interent, connect up your email, copy across all your back up data files, and download all windows important updates for your machine.......... I f your machine's recovery disc installs Win XP with SP 3 there will be at least 60 further updates to install with a few reboots in between..... so allow plenty of time for this...........

2 MSE is an anti virus application...... its not a firewall.......
there is a software firewall built into Win XP and can be accessed by Start>Control Panel>Security Centre. If you want to provide a more comprehensive firewall ie bi directional then you will need a third party application...for example Zone Alarm, Comodo etc. the difference with a bi-directional firewall ( like the two mentioned) is that it operates on both incoming and outgoing transmissions...whereas the firewall within Xp operates on incoming stuff.... (please only install one software firewall)

3 You idea of using another external drive to run the disc is fine, but if having previously used it to copy the MS Office install disc installatiopn files to your hard drive and tried to install it from there, but got the same error then it may not work with a different drive, however its worth a try..........there could be a slight fault in the "old" Iomega drive.

4 Your idea of printing out a list of stuff is a good one......
Have a look here:
http://www.belarc.co...e_download.html
download and run the program and this will tell you all you need to know about your machine! ... (and probably a lot more than you want to know!)
You can print it all out if you like...... its a bit of extra insurance... as paper and ink rarely go wrong!
Good luck , but its important to do step 4 above and also remember to check your previously made back up copy archive of all your important stuff.... before you do anything else
Regards
paws

[Jeff Davis]

Thanks. I guess that since the Windows XP disc is the operating system, there can be no Repair feature on the cd. It would only do a reinstall where I would start from scratch. Can I just insert the disc while the system is on, rather than changing the BIOS? I do already have Belarc Advisor which is probably what is downloaded from the free_download.html link in your note. It does give quite a long report. Here's a goofy idea - should I consider upgrading to Office 2007? I could use the Microsoft site to download their free trial, then pay for the upgrade once it is on my tablet and working. Could I hope that the online upgrade process would fix my issue plus get me a newer version?

Edited by Jeff Davis, 16 November 2009 - 05:54 AM.

[paws]

Hi Jeff Its worth a try as all the usual things seems to have failed......but do check your back up/copy archive of all your important stuff is 100% up to date accurate and reproducible...... Also I would run the Belarc and you could always keep the report safe on a flash drive.... Good luck and let us know if the download of 2007 Office loads Ok........ it would be a good solution if it works! Good luck Regards paws

[Jeff Davis]

Darn. I switched to the other drive and got the same Error 1311 with the file not found as 2561412.cab I guess that I will try the 2007 OFFICE idea.

Edited by Jeff Davis, 16 November 2009 - 07:51 PM.