101 replies to this topic

[lizzyr13]

Doug, I did forget to mention that I did uninstall Ad Aware. I just thought it would help me but rather not deal with more problems. Things seem to be ok for now.....we will see...thanks, liz

[lizzyr13]

Doug, I saw this suggestion on another post about a person who was receiving alot of "not responding" in IE....do you think this might help me or do you think I would be making a huge mistake: Following the direction. 1.Start - Run - regedit 2.HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\explorer\BrowserHelper Objects 3.If you get there, you will see few keys(look like folders) that are in numbers and alphabets. Delete all of them. I am afraid to try it but the poster stated that it helped them alot.....??????? I went as far as the Browser Helper Objects and there were three items listed, numeric and alpha but did not delete.....just clicked out of the whole thing....liz I will take your advice on this?!!!!! liz

Edited by lizzyr13, 26 August 2007 - 05:54 PM.

[lizzyr13]

Doug: These are the numbers present in that file listing: 1. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{53707962-6F74-2D53-2644-206D7942484F} 2.HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} 3.HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{CA6319C0-31B7-401E-A518-A07C3DB8F777} Is it at all possible that this can be causing my problems.....liz

[Doug]

The items that you list all relate to "legitimate" and desirable applications, in the following order: 1. Spybot Search And Destroy 2, Sun Microsystems JAVA 3. Google Toolbar Search resolution I would "not" change any of those items, nor would I suspect them for causing any difficulty on your machine. What "Thread" are you referring to? If you give a link, I'll go have a look and see if I can figure out what the person may be trying to describe. Best Regards

[lizzyr13]

Thanks Doug. I kinda thought this would be trouble which is why I did not do it. It was a post in tech guy somewhere....I did not save it after I copied the instruction to you....sorry...I will just live with the slowness and the not responding for now. I am still completely complexed still over not being able to load wmp or the help/support in the windows program....but again, will have to live with it for now....I truly like this machine and do not want to change it but I may have to give in to purchasing a new one....liz

[lizzyr13]

Hi Doug, I have been trying to get wmp to work with no luck....I do get an error code and thought this might mean something to you: In Page Error P1:c000009c P2:00000003 ?????????? means nothing to me. but I tried so many times to uninstall, re install and NOTHING!! I give up! Liz

[Doug]

Disable your Hibernate function.

Right Click on an empty space of your Desktop
Select - Properties - ScreenSaver(tab) - Power Setting(button) - Hibernate(tab)
Remove the checkmark/tick from in front of "enable hibernation"

Have we been here before?

Post back if you are having difficulty with this procedure.

Best Regards

[lizzyr13]

Doug, Did it....liz Then tried to open WMP and NOTHING AGAIN! I get a window that asks me if I want to send an error report. If I click on report details this is what I get: c:\Documen-1\liz\locals-1\Temp\WeRb81d.dir00\wmplayer.exe.mdmp and c:\Documen-1\liz\locals-1\Temp\WeRb81d.dir00\appcompat.txt Don't have a clue what this means but, thought it might help?! I did disable the hibernate though...no problem with that. Liz

Edited by lizzyr13, 27 August 2007 - 02:41 PM.

[Doug]

Liz,

The reason(s) I recommended disabling Hibernate, is that it is an "indexing utility" that is constantly keeping track of files and changes in files, such that if the power goes off in your laptop (the battery runs out of juice) there will be a saved listing of all the current files in "Hibernate dat file" so you will be able to reboot with minimal loss.

Since most people run Laptops via A/C power connector, the above possibility is low, and folks usually turn off their machine to recharge the battery if they see it is getting worn down, so again, the possiblity is low.

so the Reason -- disabling Hibernate, puts less strain on a Hard Drive that may have other problems.

I am also beginning to think that you may have a Hardware problem with your Hard Drive.

Alternatively, there may actually be some Malware (virus/spyware) that didn't get detected.
"Perhaps" some additional checking via the good services of Ken545 will be able to find something that is episodically consuming/therefore "freezing" your machine from time to time.

Please post to Malware Removal again, to ask Ken to take another look.
Be sure to give him a link to this thread.
___________

In the meantime......

Run Checkdisk

Start - Run - (type)cmd - Enter
This will bring up a DOS style box with blinking cursor,

At the blinking cursor, type:
chkdsk /f /r - Enter <--- notice the required space before the "/"s.

CHECKDISK will inform you that it cannot be run because files are in use/locked, etc. and will invite you to allow CHECKDISK to run the next time you reboot your machine.

Type "Y" for yes, and then reboot.

The scans will take about 30-40 minutes, after which your machine will complete its boot into Windows.
You may be good-to-go after the CHKDSK, if it finds any bad-clusters and moves files to known good areas of your hard drive. However, if CHKDSK does find bad-clusters and moves files, it may be necessary to run CHKDSK a 2nd and even 3rd time, until all the bad-clusters are found and all of the affected files are safely moved.

The CHKDSK runs take about 30 - 40 minutes to complete.
Please run CHKDSK (3) three times in sequence to be sure that all the bad-clusters get identified.
If bad-clusters are identified, even on the 3rd scan, run a 4th scan, until no bad-clusters are identified.

CHECKDISK does not produce a Report, but does flash a brief statement, before going on to boot your machine back into Windows. (if it says "files were moved" then there was a "bad-cluster") Also if you watch the progress of CHKDSK, you will notice an alert (bad-cluster -- files being saved/moved) <-- not exact wording.

It would be tedious to sit in front of the darn machine for (3) three boring runs of 40 minutes each, but do your best to notice if bad-clusters have been identified.

Best Regards

[Doug]

c:\Documen-1\liz\locals-1\Temp\WeRb81d.dir00\wmplayer.exe.mdmp
and
c:\Documen-1\liz\locals-1\Temp\WeRb81d.dir00\appcompat.txt

Don't have a clue what this means but, thought it might help?!

Yes, that could be of some help.

Please use My Computer or Windows Explorer to navigate to: c:\Documen-1\liz\locals-1\Temp\

Empty the TEMP folder. (delete all the files inside of TEMP, but don't delete the Folder named TEMP

___________

Then run your AFT-Cleaner, or CleanUp! 4.52, of Ccleaner <-- I don't remember which one you have
Just run the one you do have.

Do this before posting to Malware Removal.

best regards

[lizzyr13]

Doug, I am sorry but I am having a hard time finding c:\documen-1\liz.... I tried to go into my computer, click on "c", click on documents, click on temp, and there are two things in there....is that what I am supposed to delete? thanks for the help, liz

[Doug]

Hey liz,

I once had a washing machine repairman come out.
It took him only 5 minutes to fix the machine.
As I watched, I realized that I could do the steps that he was doing, but I hadn't known about them.
He charged me for a full service call, but softened my wounded ego, by saying:
"Hey, if you don't know. You just don't know."

Much of getting used to managing a computer can be like that.
You're doing just fine and learning as you go.

Use My Computer to navigate to:
C:\Documents and Settings\liz\Local Settings\Temp\
Empty (delete) "all" files and folders contained inside of Temp, but do not delete the Temp Folder itself.

Take heart, that your good work here is helping dozens of others who will learn from your success.

Best Regards

[lizzyr13]

Doug, You are a genius. I did the chkdsk and it found literally hundreds of bad files .....I ran it again a second time and it found no problems at all....things are running so fast again and I was able to run the help in windows....so excited. Now all I have to do is try to re install wmp and see if that works now that things seem to be clean! I will let you know. I truly have learned so much through this and I thank you. Liz

[Doug]

That's good news!

[lizzyr13]

It is great news....but, no luck still with wmp tried to delete temp files as you suggested , tried to run wmp and got a new error code: here it is: C\docum-1\loc\locals-1\temp\614a_appcompat.txt I tried to re install wmp and cannot do so. I could not install version 10 becuse it states that version 11 is already installed yet I cannot open it in any way. I think I am probably a click or something away from fixing this but just cannot get it. When I navigated to c/documents and settings\liz\local\temp....I do not find any folder named temp in liz...thanks, liz