169 replies to this topic

[OCD]

Are there other computers on the network? If so, do any of those have issues connecting? Also, please do not run any cleaners unless requested.

[CoolCat]

There are 2 other computers on the network at this time. One of them, no one is allowed to touch so I can't even have a look and the old WinXP is also on the network and that's the one cable runs straight into - no router. Ok, no CCleaner. Thanks!

[OCD]

Do the other computers have any issues connecting to the Internet?

[CoolCat]

Do the other computers have any issues connecting to the Internet?

No.

[OCD]

Launch the Command Prompt as an Administrator.

• Click on the Start menu, then selecting All Programs, and then Accessories.
• You will now see a shortcut labeled Command Prompt.
• Right-click on it and select Run as administrator as shown below.

When you select Run as administrator a User Account Control prompt will appear asking if you would like to allow the Command Prompt to be able to make changes on your computer.





Click on the Yes button and you will now be at the Elevated Command Prompt as shown below.

• Type "ipconfig/flushdns" (without quotes), hit Enter
• Close the Command Prompt

Reboot, see if the connection issues is resolved.

I'm off to work we will have to resume this later.

[CoolCat]

OK, will do that this evening. BTW, I will bet good money that WinXP is so loaded with viruses and malware, it's not funny. I found my son was sneaking online with this laptop to go to his gaming sites instead of booting up the xp computer because it takes a lot less time. That's when the real trouble started. Before, every time he went on those sites with the other computer, the computer was full of horrid gunk! I finally gave up because I can't stop him. He's not a kid and I can't tell him what to do or not do.

[OCD]

Hi CoolCat,

BTW, I will bet good money that WinXP is so loaded with viruses and malware, it's not funny.

Having a possibly infected computer connected to the network potentially makes all computers on the network vulnerable to infection.

I found my son was sneaking online with this laptop to go to his gaming sites instead of booting up the xp computer because it takes a lot less time. That's when the real trouble started. Before, every time he went on those sites with the other computer, the computer was full of horrid gunk! I finally gave up because I can't stop him.

You might want to consider addressing the issue (using the secure network connection) with your son because these habits will eventually lead to re-infection.

I would also suggest starting new a topic and post the appropriate logs for review to see if the other computer (the ones you can control) on your network ARE infected.

[CoolCat]

You are gonna hate me before this is over. I have gone through all the steps, including opening the command prompt and clicked run as administrator, then typed sfc /scannow.) Your instructions state what is below. Type: exit to close the command prompt window Include the findings in your next reply. Nothing much happens. You did not tell me where to type exit so when i type that right next to /scannow and also left a space between /scannow and the word, exit. The program does not close and no log is created. All I see is some text saying what this is supposed to do. I've tried, twice. In the mean time, I am still getting the message that windows can't start and the windows recovery needs to be run. I ran it once and of course, everything such as programs are gone that were just installed and everything that was deleted is back, including screenshots and photos. Comodo stopped something that it said was safe but I wanted to look it up first since it was an exe file so I opened IE, instead, and after I typed in the search for the program, the whole computer just froze and I had to shut down with the button because there was nothing else I could do. As far as the other computer my son is using (it's still my computer) do you suggest we run scans on that one as well and probably put a firewall like Comodo on that one too? Thanks and thanks for being patient!!!

[CoolCat]

Launch the Command Prompt as an Administrator.

• Click on the Start menu, then selecting All Programs, and then Accessories.
• You will now see a shortcut labeled Command Prompt.
• Right-click on it and select Run as administrator as shown below.

When you select Run as administrator a User Account Control prompt will appear asking if you would like to allow the Command Prompt to be able to make changes on your computer.





Click on the Yes button and you will now be at the Elevated Command Prompt as shown below.

• Type "ipconfig/flushdns" (without quotes), hit Enter
• Close the Command Prompt

Reboot, see if the connection issues is resolved.

I'm off to work we will have to resume this later.

Oooops, I did not see this!!! Will do this right now!

[OCD]

Hi CoolCat,

Do you have Windows Recovery Disks?

=========================

I amended the instructions, look for text in maroon.

1. System File Checker (SFC)

• Click on the Start button and in the Search programs and files box type the following:
  
  
  • command
• Don't press Enter, just let the search results populate above.
• In the search results, locate the Programs section.
• Locate the Command Prompt shortcut and right-click on it.
• Select Run as administrator.
• Click Yes on the User Account Control window that appears.
• Important: If you are see a User Account Control window but also a message that says To continue, type an administrator password, and then click Yes, then your user account must be a standard account, not an administrator account. Before you can click Yes and open an elevated command prompt, you'll need to type the password of another user on your Windows 7 computer that has administrator level privileges.
• Note: You will not see this window at all if your User Account Control settings are turned all the way down. See How To Disable User Account Control in Windows 7 for more information.
• An elevated Command Prompt window will appear.
  
  
  • Type: sfc /scannow (There's a space between sfc and /scannow.) , then hit Enter
• After the scan runs type exit to close the command prompt window
• Include the findings in your next reply

=========================

[CoolCat]

Hi OCD, No, I have no Windows Recovery Disks. Do you still want me to do the above instructions? I will wait until you say yes or no. Thanks!

Edited by CoolCat, 30 June 2013 - 01:56 AM.

[OCD]

Hi CoolCat, Yes, please continue and try the SFC step.

[CoolCat]

Ok, I ran the scan, ok. But, every time I try to open the log, I get a window that pops up saying ACCESS DENIED! Now what?

[OCD]

Hi CoolCat,

• Locate the SFC log file (C:\Windows\Logs\CBS), right click on it and choose Save to Desktop. You may need to save it as a .txt file
• The file is probably quite large, so do the following search to locate the information needed:
  
  • Open the file and search for "repair" (without quotes)
• Locate any information about what was repaired or needed repair.
• Post the Repair results in your next reply.

[CoolCat]

ok