124 replies to this topic

[Tomk]

Candice,

OK... it looks like we need to run as Administrator.

Please enter safe mode just as we did before. Bring up the run box and put C:\Users\cici\Desktop\NAWA1110.exe in the box... and then hold the CTRL key and the Shift key down. While holding them, press Enter. This should run it as administrator and hopefully will now work.

[compudodo]

nope, didn't work...tried twice...holding shift and control down, then hitting the enter key didn't work...still says it must run as administrator.... i'll try the other way to run as administrator, by going into IE, right clicking run as administrator.... nope, didn't work. tried three times

[Tomk]

Candice,

Just because your computer is telling us that it wants to upgrade the Bios... maybe it doesn't "need" to be updated.

Let's do this instead (we will delete the program for updating bios in a bit if this works alright).

In the lower left of your screen click on the Start button
On the white line (search area) type cmd.
at the top of this window your should now see cmd listed. Right click on it and select Run as Administrator

A command prompt window will open. At the command prompt type chkdsk c: /r and then press enter.
A window should pop up:

click on schedule disk check
Restart your computer.

It will then go through a bunch of diagnostics and finally end up with a screen something like this:


Your computer then will restart. If you happen to see what errors were found, let me know... if you don't... don't worry about it.

After it has restarted... please let me know how things seem to be running.

[compudodo]

okay...that is not what happened and i'm not doing something and then getting myself into more hot water... when i typed in cmd and right clicked on it..... it asked me DO YOU WANT TO ALLOW THE FOLLOWING PROGRAM TO MAKE CHANGES TO THIS COMPUTER???? I'M NOT CHECKING THE YES.... UNTIL YOU TELL ME IT'S OK TO

[Tomk]

Did you right click on cmd that you typed... or on the cmd with the little black box at the top of the window like in the picture?

[compudodo]

i right clicked on the cmd box on top with the black box to it's left.... i did not right click on the cmd i typed....when you right click on the one you type, you just get the option to select all.... so no, i right clicked on the cmd box that appeared up top.... but then that window pops up saying are you sure you want to do this? are you sure you want to make changes to this computer??? i get nervous when what happens isn't what you said would happen

Edited by compudodo, 20 April 2011 - 08:13 PM.

[Tomk]

As I said... I don't have a windows 7 system so I can't test out the commands. I'm trusting information from others (that usually works).

Let's try it slightly different.

After you type in the cmd... then hold down the CTRL button and the Shift button and press enter at the same time.

The command prompt window should open and then you can input chkdsk c: /r and continue.

Of course... if it doesn't. Let me know.

[compudodo]

nope, the screen just blinks...... it goes black and quickly just goes back to where i was before i typed in the cmd

[Tomk]

Well

We'll try it a different way again.

Click on start in the lower left of your screen and then select All programs and then Accessories.

You should be able to see that funny black box and then Command Prompt in the list. Right click on Command Prompt and select Run as Administrator.

Hopefully (again) this will open the command prompt window.

[compudodo]

(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((sigh))))))))))))) )))))))))))))))))))))))))))))))))))))))))))))) WHATEVER...... no didn't work....... SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOo I just went back five posts.....just clicked yes, I understand that it will make changes to my computer....and the black screen popped up, LOL..... I typed in what you said.... with all the spaces correct and I got: The type of the file system is NTFS. Cannot lock current drive. Chkdsk cannot run because the volume i s in use by another process. Woul you like to schedule this volume to be checked the next time the system restarts? (Y/N)..___ and then the blinking cursor where I will put Y or N

[compudodo]

SERIOUSLY...... WHY DO I CARE TO UPDATE MY BIOS?????? IS IT REALLY SO IMPORTANT????

[Tomk]

We aren't trying to update the bios at this point. Chkdsk just runs some checks on your drive and may make your system not ask to update the bios.

Sounds like you're in the right place. Select y . If your system doesn't automatically reboot.... then go ahead a reboot it yourself (reboot = restart)

[compudodo]

OK, I'M rebooting...

[compudodo]

ok.... checking file system on c: the type of file system is NTFS a disk check has been scheduled. windows will not check the disk. chkdsk is verifying files (stage 1 of 5)... 168704 file records processed. file verification completed. 147 large file records processed 0 bad file records processed 0 EA records processed. 43 reparse records processed. CHkdsk is verifying indexes (stage 2 of 5)... 204452 index entries processed Index verification completed. 0 unindexed files scanned 0 unindexed files recovered. chkdsk is verifying security descriptors (stage 3 of 5)... 168704 file SDS/SIDS processed Chkdsk is verifying usn Journal... 35191424 USN bytes processed. USN Journal verification completed. Chkdsk is verifying file data (stage 4 of 5)... 13 percent complete this will take forever....it's at 28,400...of 168,688 files....I'll be back,,,,,,

[compudodo]

we're at 58,000 files..... only 118,000 more to go....... ((((((((((((((((YAWN))))))))))))))