70 replies to this topic

[CatByte]

I will do that in my final clean up post. One of the sponsored shopping link results could have easily been compromised.

[dzmr5s]

ok, here is the Kaspersky report: -------------------------------------------------------------------------------- KASPERSKY ONLINE SCANNER 7.0: scan report Tuesday, February 2, 2010 Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600) Kaspersky Online Scanner version: 7.0.26.13 Last database update: Tuesday, February 02, 2010 13:37:29 Records in database: 3399195 -------------------------------------------------------------------------------- Scan settings: scan using the following database: extended Scan archives: yes Scan e-mail databases: yes Scan area - My Computer: C:\ D:\ E:\ F:\ H:\ Scan statistics: Objects scanned: 79734 Threats found: 4 Infected objects found: 7 Suspicious objects found: 0 Scan duration: 02:03:26 File name / Threat / Threats count C:\Documents and Settings\Miranda\Application Data\Microsoft\Internet Explorer\Desktop.htt Infected: Trojan.JS.Fraud.w 1 C:\Qoobox\Quarantine\C\Program Files\InternetSecurity2010\IS2010.exe.vir Infected: Trojan.Win32.FraudPack.akrl 1 C:\Qoobox\Quarantine\C\U.exe.vir Infected: Trojan-Downloader.Win32.FraudLoad.wxvl 1 C:\Qoobox\Quarantine\C\WINDOWS\system32\helper32.dll.vir Infected: Trojan-Spy.Win32.Krap.an 1 C:\Qoobox\Quarantine\C\WINDOWS\system32\smss32.exe.vir Infected: Trojan-Downloader.Win32.FraudLoad.wxvl 1 C:\Qoobox\Quarantine\C\WINDOWS\system32\warning.html.vir Infected: Trojan.JS.Fraud.w 1 C:\Qoobox\Quarantine\C\WINDOWS\system32\winlogon32.exe.vir Infected: Trojan-Downloader.Win32.FraudLoad.wxvl 1 Selected area has been scanned.

[CatByte]

Hi,

Your active desktop file is infected.

You will need to delete that file, then recreate another one.

1. Navigate to C:\Documents and Settings\Miranda\Application Data\Microsoft\Internet Explorer\Desktop.htt

2. right click the Desktop.htt file and delete it.

Now do the following:

3. Right click the desktop and choose "Refresh." The HTT file is created in the file directory automatically.

4, Verify that the new file exists in the directory opened in Step 1.


NEXT

Please post a fresh DDS and Attach.txt and advise how your computer is behaving now and if there are any outstanding issues.

[dzmr5s]

ok! I have to go to class so I will do it this evening and reply!! Thanks CatByte!! You're the best!!

[dzmr5s]

the file is not in the folder. I made sure it was not a hidden file.

[CatByte]

Hi, you should have one there...Application Data is a hidden folder - sorry I forgot to mention that, but figured you'd figure that out yourself Desktop.htt is recreated when you right click your active desktop and select "refresh" - so give that a try and make sure it recreates. What do you have on your desktop right now? Any difficulties changing desktops?

[dzmr5s]

I tried to refresh the desktop, but no file shows up. I can change desktops easily.

[dzmr5s]

the folder/files in that folder are: (folder) Quick Launch brndlog.txt brndlog.bak

Edited by dzmr5s, 02 February 2010 - 09:14 PM.

[CatByte]

well, if there are no issues, then we won't worry about it.

just run this command to make sure it's gone as Kaspersky hit on it (may have been just in memory and doesn't actually exist on the machine)

Go Start > Run and copy/paste the following single-line command into the Run box and click OK:

cmd /c del /f/a/q "C:\Documents and Settings\Miranda\Application Data\Microsoft\Internet Explorer\Desktop.htt "

NEXT

Please post a fresh DDS and Attach.txt and advise how your computer is running now and if there are any outstanding issues.

[dzmr5s]

Everything is running great!! It's like a new car now,..... you dont want to get it dirty! DDS (Ver_09-12-01.01) - NTFSx86 Run by Chad at 22:34:56.68 on Tue 02/02/2010 Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1918.1311 [GMT -5:00] AV: avast! antivirus 4.8.1368 [VPS 100202-1] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D} ============== Running Processes =============== C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\System32\svchost.exe -k netsvcs svchost.exe svchost.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE svchost.exe C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\Common Files\Motive\McciCMService.exe C:\Program Files\HP\HP Software Update\HPWuSchd.exe C:\Program Files\HP\hpcoretech\hpcmpmgr.exe C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe C:\WINDOWS\System32\svchost.exe -k imgsvc C:\WINDOWS\system32\devldr32.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\system32\HPZipm12.exe C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Documents and Settings\Chad\Desktop\dds.com ============== Pseudo HJT Report =============== uStart Page = hxxp://www.google.com/ uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8 uSearchAssistant = hxxp://www.google.com/ie uSearchURL,(Default) = hxxp://www.google.com/search?q=%s BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll BHO: TSToolbarBHO: {c1656cca-d2ea-4a32-94ae-ae0b180e6449} - c:\program files\trend micro\trendsecure\transactionprotector\TSToolbar.dll BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: Transaction Protector: {e7620c98-fccc-40e5-92ec-c7685d2e1e40} - c:\program files\trend micro\trendsecure\transactionprotector\TSToolbar.dll TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe" mRun: [VirtualCloneDrive] "c:\program files\elaborate bytes\virtualclonedrive\VCDDaemon.exe" /s mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd.exe" mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe" mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe" mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe" StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000 IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\ssv.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1207617765296 DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1207617848437 DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab DPF: {CAFEEFAC-0015-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_14-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe" ================= FIREFOX =================== FF - ProfilePath - c:\docume~1\chad\applic~1\mozilla\firefox\profiles\hy7chk1p.default\ FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ FF - plugin: c:\documents and settings\chad\application data\mozilla\plugins\npPxPlay.dll FF - plugin: c:\program files\common files\motive\npMotive.dll FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\ FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0015-0000-0014-ABCDEFFEDCBA} FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} ============= SERVICES / DRIVERS =============== R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-3-13 64160] R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-4-4 114768] R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-4-4 20560] R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2009-4-4 138680] R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 1028432] R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2009-4-4 254040] R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2009-4-4 352920] S3 L6PODX3LV;POD X3 Live Service;c:\windows\system32\drivers\L6PODX3LV.sys [2008-4-13 530560] =============== Created Last 30 ================ 2010-02-02 07:05:31 0 --sh--w- c:\windows\S6E39F38B.tmp 2010-02-01 15:47:37 0 d-sha-r- C:\cmdcons 2010-02-01 15:46:48 98816 ----a-w- c:\windows\sed.exe 2010-02-01 15:46:48 77312 ----a-w- c:\windows\MBR.exe 2010-02-01 15:46:48 261632 ----a-w- c:\windows\PEV.exe 2010-02-01 15:46:48 161792 ----a-w- c:\windows\SWREG.exe 2010-01-23 14:49:07 0 d-----w- c:\windows\system32\wbem\Repository 2010-01-13 12:35:58 471552 -c----w- c:\windows\system32\dllcache\aclayers.dll ==================== Find3M ==================== 2010-01-07 21:07:14 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys 2010-01-07 21:07:04 19160 ----a-w- c:\windows\system32\drivers\mbam.sys 2010-01-05 10:00:29 832512 ------w- c:\windows\system32\wininet.dll 2010-01-05 10:00:21 78336 ------w- c:\windows\system32\ieencode.dll 2010-01-05 10:00:20 17408 ----a-w- c:\windows\system32\corpol.dll ============= FINISH: 22:35:34.32 =============== UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT DDS (Ver_09-12-01.01) Microsoft Windows XP Professional Boot Device: \Device\HarddiskVolume1 Install Date: 4/6/2008 6:05:42 PM System Uptime: 2/2/2010 11:09:42 AM (11 hours ago) Motherboard: PCCHIPS | | P53G Processor: Intel® Pentium® Dual CPU E2160 @ 1.80GHz | CPU 1 | 1795/200mhz ==== Disk Partitions ========================= C: is FIXED (NTFS) - 37 GiB total, 15.082 GiB free. D: is CDROM () E: is Removable F: is CDROM () H: is FIXED (NTFS) - 56 GiB total, 33.102 GiB free. ==== Disabled Device Manager Items ============= Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318} Description: System Interrupt Controller Device ID: PCI\VEN_1106&DEV_5364&SUBSYS_53641106&REV_00\3&267A616A&0&05 Manufacturer: Name: System Interrupt Controller PNP Device ID: PCI\VEN_1106&DEV_5364&SUBSYS_53641106&REV_00\3&267A616A&0&05 Service: Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318} Description: Video Controller (VGA Compatible) Device ID: PCI\VEN_1106&DEV_3371&SUBSYS_19750908&REV_01\4&354AEA31&0&0008 Manufacturer: Name: Video Controller (VGA Compatible) PNP Device ID: PCI\VEN_1106&DEV_3371&SUBSYS_19750908&REV_01\4&354AEA31&0&0008 Service: ==== System Restore Points =================== RP1: 2/2/2010 2:05:45 AM - System Checkpoint ==== Installed Programs ====================== 1300 1300_Help 1300Tour 1300Trb Ad-Aware Adobe Flash Player 10 ActiveX Adobe Flash Player 10 Plugin Adobe Reader 8.1.6 AiO_Scan AIOMinimal AiOSoftware Apple Mobile Device Support Apple Software Update ATT-HSI att.net Internet Mail AutoCAD 2009 - English avast! Antivirus Copy CreativeProjects Critical Update for Windows Media Player 11 (KB959772) Director DocProc DVD-Cover Printmaster 1.2 Fax Google Toolbar for Internet Explorer Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976098-v2) HP Image Zone 3.5 HP PSC & OfficeJet 3.5 HP Software Update hpmdtab HPSystemDiagnostics InstantShare ISO Recorder iTunes J2SE Runtime Environment 5.0 Update 14 Java™ 6 Update 11 Java™ 6 Update 7 Legacy 7.0 Legacy Charting 7.0 LightScribe 1.8.15.1 LimeWire 5.2.13 Line 6 Uninstaller Malwarebytes' Anti-Malware Memories Disc Creator 2.0 Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB953297) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Internationalized Domain Names Mitigation APIs Microsoft National Language Support Downlevel APIs Microsoft Office Access MUI (English) 2007 Microsoft Office Access Setup Metadata MUI (English) 2007 Microsoft Office Excel MUI (English) 2007 Microsoft Office Outlook MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office Professional 2007 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Publisher MUI (English) 2007 Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Word MUI (English) 2007 Microsoft Software Update for Web Folders (English) 12 Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Mozilla Firefox (3.0.17) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 6 Service Pack 2 (KB954459) MyHeritage Family Tree Builder Nero 7 Essentials neroxml OGA Notifier 2.0.0048.0 Overland Photodex Presenter PhotoGallery Preclick PhotoMovieMaker PrintScreen ProShow ProShow Gold QFolder QuickProjects QuickTime Readme Scan Security Update for 2007 Microsoft Office System (KB951550) Security Update for 2007 Microsoft Office System (KB951944) Security Update for 2007 Microsoft Office System (KB960003) Security Update for Microsoft Office Excel 2007 (KB959997) Security Update for Microsoft Office PowerPoint 2007 (KB951338) Security Update for Microsoft Office Publisher 2007 (KB950114) Security Update for Microsoft Office system 2007 (KB954326) Security Update for Microsoft Office system 2007 (KB956828) Security Update for Microsoft Office Word 2007 (KB956358) Security Update for Visio 2007 (KB947590) Security Update for Windows Internet Explorer 7 (KB938127-v2) Security Update for Windows Internet Explorer 7 (KB956390) Security Update for Windows Internet Explorer 7 (KB958215) Security Update for Windows Internet Explorer 7 (KB960714) Security Update for Windows Internet Explorer 7 (KB961260) Security Update for Windows Internet Explorer 7 (KB963027) Security Update for Windows Internet Explorer 7 (KB969897) Security Update for Windows Internet Explorer 7 (KB972260) Security Update for Windows Internet Explorer 7 (KB974455) Security Update for Windows Internet Explorer 7 (KB978207) Security Update for Windows Media Player (KB911564) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player 11 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows Media Player 8 (KB917734) Security Update for Windows Media Player 9 (KB911565) Security Update for Windows Media Player 9 (KB936782) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB938464-v2) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950759) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953838) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956390) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958215) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960714) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB971961) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) SkinsHP1 SkinsHP2 TrayApp Unload Update for 2007 Microsoft Office System (KB967642) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft Office Outlook 2007 (KB952142) Update for Office 2007 (KB932080) Update for Office 2007 (KB934391) Update for Outlook 2007 Junk Email Filter (kb977839) Update for Windows Internet Explorer 7 (KB976749) Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB955839) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) VBA (2627.01) VirtualCloneDrive Visual C++ 2008 x86 Runtime - (v9.0.30729) Visual C++ 2008 x86 Runtime - v9.0.30729.01 WebFldrs XP WebReg Windows Genuine Advantage Notifications (KB905474) Windows Genuine Advantage Validation Tool (KB892130) Windows Imaging Component Windows Internet Explorer 7 Windows Media Format 11 runtime Windows Media Player 11 Windows Presentation Foundation Windows XP Service Pack 3 WinRAR archiver XML Paper Specification Shared Components Pack 1.0 ==== Event Viewer Messages From Past Week ======== 2/1/2010 10:50:01 AM, error: Service Control Manager [7034] - The ScsiAccess service terminated unexpectedly. It has done this 1 time(s). 2/1/2010 10:50:00 AM, error: Service Control Manager [7034] - The McciCMService service terminated unexpectedly. It has done this 1 time(s). 2/1/2010 10:46:48 AM, error: SRService [104] - The System Restore initialization process failed. 2/1/2010 10:46:48 AM, error: Service Control Manager [7023] - The System Restore Service service terminated with the following error: Access is denied. 1/31/2010 8:14:01 AM, error: LDMS [3023] - The Logical Disk Manager Service failed while registering for device handle notifications on device \\?\ide#cdromtsstcorp_cddvdw_sh-s202n________________sb01____#5&1ecb45c8&0&0.0.0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}. Win32 Error: 2. 1/31/2010 3:41:42 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811} 1/31/2010 3:40:55 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} 1/31/2010 3:40:23 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Aavmker4 aswSP ElbyCDIO Fips intelppm 1/31/2010 3:17:16 PM, error: Dhcp [1002] - The IP address lease 192.168.1.64 for the Network Card with network address 001BB9CD3D1E has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message). 1/31/2010 11:09:25 PM, error: System Error [1003] - Error code 100000d1, parameter1 00000000, parameter2 0000001c, parameter3 00000001, parameter4 88cd500c. ==== End Of File ===========================

[dzmr5s]

If you dont mind if I ask,...... I used to have Trend Antivirus and it had a Remote File Lock Vault icon on the desktop. Is there any way to delete that?

[CatByte]

Here's an FAQ page for Trend File Lock Vault - you should find your solution there.

http://www.trendsecu...e_file_lock/faq

I still see Remote File Lock after I removed Trend Micro Internet Security Pro. How do I remove it?

Remote File Lock will remain on you computer if you failed to provide the correct password during Trend Micro Internet Security Pro uninstallation. To remove Remote File Lock after removing Trend Micro Internet Security Pro, use Add or Remove Programs (Windows XP) or Programs and Features (Windows Vista) in the Windows Control Panel.

Note: To retrieve your Remote File Lock password, you can use the Remote File Lock vault or the Report Stolen Service.

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Visit ADOBEand download the latest version of Acrobat Reader (version 9.3)
Having the latest updates ensures there are no security vulnerabilities in your system.


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Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

• Download the latest version of Java Runtime Environment (JRE) 18 and save it to your desktop.
• Scroll down to where it says JDK 6 Update 18 (JDK or JRE)
• Click the Download JRE button to the right
• Select the Windows platform from the dropdown menu.
• Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6u18 with JavaFX 1 License Agreement". Click on Continue.The page will refresh.
• Click on the link to download Windows Offline Installation and save the file to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel, double-click on Add or Remove Programs and remove all older versions of Java.
• Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u18-windows-i586-p.exe to install the newest version.

• After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH CheckedApplications and Applets
    Trace and Log Files
• Click OK on Delete Temporary Files Window
  Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
• Click OK to leave the Temporary Files Window
• Click OK to leave the Java Control Panel.

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The rest of your log is clean,

just have some housekeeping to do now:

Download TFC to your desktop

• Close any open windows.
• Double click the TFC icon to run the program
• TFC will close all open programs itself in order to run,
• Click the Start button to begin the process.
• Allow TFC to run uninterrupted.
• The program should not take long to finish it's job
• Once its finished it should automatically reboot your machine,
• if it doesn't, manually reboot to ensure a complete clean

It's normal after running TFC cleaner that the PC will be slower to boot the first time.


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Follow these steps to uninstall Combofix

• Click START then RUN
• Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

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Now to remove the rest of the tools that we have used in fixing your machine:

• Make sure you have an Internet Connection.
• Download OTC to your desktop and run it
• A list of tool components used in the Cleanup of malware will be downloaded.
• If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
• Click Yes to begin the Cleanup process and remove these components, including this application.
• You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

If any logs/tools remain on your desktop > right click and delete them.


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Below I have included a number of recommendations for how to protect your computer against malware infections.

• It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
  Strong passwords: How to create and use them
  Then consider a password keeper, to keep all your passwords safe.
  
  
• Keep Windows updated by regularly checking their website at :
  http://windowsupdate.microsoft.com/
  This will ensure your computer has always the latest security updates available installed on your computer.
  
  
• Make Internet Explorer more secure
  
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
  
  
  
• For realtime protection against spyware, try SpywareTerminator
  
  
  WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
  • Yellow for caution
  • Red to stop
  WOT has an addon available for both Firefox, IE and chrome.
  
  
  
• Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  
  
• ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  
  
• In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
  Think Prevention.
  PC Safety and Security--What Do I Need?.

**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

[dzmr5s]

Well, I am running great! I have downloaded Spyware Terminator, Comodo firewall, WOT, Erunt, and checked my software versions on Secunia.com. I think I am doing much better now! I just wanted to thank you and say how much I appreciated all of your help and speed of response!! I really was impressed by your professionalism, kindness, and willingness to help!!!!! I don't have an excess of funds, but I will definitely donate to the site! Thank you so much and I hope you are blessed! dzmr5s

[CatByte]

You are more than welcome stay safe ~CB

[CatByte]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.