35 replies to this topic

[Doug]

Hi Jkc73,

I just had a look at you Pit Test Link

Most looks real good

These "unnecessary" processes are "trivial" but can be disabled:

Java™ Platform SE 6 U11 Sun Microsystems, Inc. C:\Program Files\Java\jre6\bin\jusched.exe
Java™ Platform SE 6 U11 Sun Microsystems, Inc. C:\Program Files\Java\jre6\bin\jqs.exe

Intel® Common User Interface Intel Corporation C:\WINDOWS\system32\hkcmd.exe
Intel® Common User Interface Intel Corporation C:\WINDOWS\system32\igfxpers.exe

Windows Live Communications Platform Microsoft Corporation C:\Program Files\Windows Live\Contacts\wlcomm.exe
Windows Live Mail Microsoft Corporation C:\Program Files\Windows Live\Mail\wlmail.exe
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There are no Driver Update Alerts
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The "Most Problematic" indicator in the entire Results is:

Internet Explorer settings for the Restricted Sites security zone -- Should be set to "High"
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You can perform the Registry Edit to Create an optimized TcpWindowSize D-word item
The instructions are very well described in your Pit Test Results.
**Be sure to backup your Registry before making changes

Benefit of optimizing you internet connection TcpWindowSize is probably "negligible" and will not improve other/overall machine performance.
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Let's circle back to what it is that is causing you concern.
For instance, I believe that you opened this topic with Concern about BSOD Error Screens.

What is the current situation of your machine performance?

[Jkc73]

Hello Doug,

My major concern is that I have not updated any of the drivers listed here and yet none are detected as being required in my last Pit Test Link, rather it leaves a message in the Summary > Installed Hardware "If a number is shown in the Code column, it means the device is not functioning normally. An explanation of error codes can be found in Microsoft article 310123. And shows no hardware installed, compared with the 1st test. Also doesn't recognize Make or Model of my machine.
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The "Most Problematic" indicator in the entire Results is:
Internet Explorer settings for the Restricted Sites security zone -- Should be set to "High"

This IE Setting is already set to High.(Not sure how this was measured)
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What is the current situation of your machine performance?

explorer.exe and power meter not closing on shut down, machine also has intermittently started running slower with the graphics being chunky, and when pasting into the "Google desktop taskbar" and pressing enter, I receive a 'Runtime error 217 at 020A378B', I click 'OK' and IE opens like normal.
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I can handle the other "unnecessary" but "trivial" processes, also the regedit to optimize the "TcpWindowSize".


Thanks
Jkc73

[Doug]

For this situation (maybe not "your" problem) have a read at this link:

http://support.microsoft.com/kb/822521

[Doug]

yes, I do notice the troublesome difference in Hardware Results and Drivers Results between the two tests dated: 02/11/09 02/17/09 Please Re-Run PCPitstop Full Tests and post a fresh Tech Express Link. If a discrepency remains, I'll be in touch with an admin who handles problems with the Tests. I'm guessing that you will get a full display of all results catagories with a fresh run of the Full Tests.

[Jkc73]

yes, I do notice the troublesome difference in Hardware Results and Drivers Results between the two tests dated:
02/11/09 <--- Test 1
02/17/09 <--- Test 2

Please Re-Run PCPitstop Full Tests and post a fresh Tech Express Link.
If a discrepency remains, I'll be in touch with an admin who handles problems with the Tests.

I'm guessing that you will get a full display of all results catagories with a fresh run of the Full Tests.

Here is the Tech Express Link, looks the same as test 2 to me.

Thanks,
Jkc73

Edited by Jkc73, 17 February 2009 - 06:38 PM.

[Jkc73]

For this situation (maybe not "your" problem) have a read at this link:

http://support.microsoft.com/kb/822521

IE Settings are already set accordingly.

Jkc73

[Doug]

Jkc73,

I have submitted an inquiry regarding the apparent discrepancies between your Pit Test Results.
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I have a comment about:

"If a device has problems, the device has a red exclamation point next to it. If a device is unknown (usually because of missing drivers), the device has a yellow question mark next to it.
Right-click the device that has the problem, and then click Properties. dry.gif My Device Manager shows no such red exclamation points or yellow question marks. headscratch.gif

The operative word is "if".
Since no devices are listed, and no codes are listed, then you would not expect to find any yellow or red warnings in Device Manager.
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I'll let you know when I hear back from the Test Admin.

Best Regards

[Doug]

Well, I have an answer, but it is not a terribly satisfying answer and may lead to more questions.

Various performance and inventory tools such as used by PCPitstop Full Tests draw their information form SMBIOS of each machine that is tested. When there is a problem getting information or the information is only partially available, there are a variety of factors that could be involved.

Rather than trying to describe the information, I'd like you to have an overview of the situation, from here:
http://www.pcpitstop.../faq/smbios.asp

After we digest that information, we can decide if there is anything needed to be done.

I'm suspecting that "[something]" happened between the first Full Tests run and the following two Full Tests.

That "[something]" is most likely associated with Driver Updates that you may have effected, whether or not you actually reported back that you did or did not accomplish such Driver Updates.

To the best of your ability, will you please list the Drivers that you downloaded and installed from the manufacturer's Support page?

Thanks,
Doug

[Jkc73]

The operative word is "if".
Since no devices are listed, and no codes are listed, then you would not expect to find any yellow or red warnings in Device Manager.

I have found 2 yellow explanation points in Device Manager, Not found before cause I didn't look hard enough. Found in Non-Plug and play Drivers > Parport & Serial.
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'Runtime error 217 at 020A378B', Is something to do with my "Comodo Firewall" I am guessing.( Due to WU uses IE and I was blocked from manual update, so turned off firewall and update worked.) Not concerned just yet. Still able to run updates...
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explorer.exe and power meter not closing on shut down. <---- Not happening anymore.( System was off and unplugged for 1 day )
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I'm suspecting that "[something]" happened between the first Full Tests run and the following two Full Tests.

From post #14

Driver updates via Dell
Please do consider installing the following
Chipset <--yes

This is the "[something]"R114566.EXE from Dell.
Downloaded, though had a problem. (Already exists on system)
Tried to update driver via Device manager and message displayed was 'No better match'
Please advise if you are aware of a site I can find this device driver.
(intel®82915G/GV/910GL Express Chipset Family, Current Driver~6.14.10.4410||Proposed Driver~6.14.10.4543)

To the best of my failing biological memory, this is the only device driver software that I attempted to update.
If there is, and I am sure that there is a way of checking this, please invite yourself to give instructions on how I may achieve such data.

Thanks
Jkc73

[Jkc73]

Well, I have an answer, but it is not a terribly satisfying answer and may lead to more questions. ((( I like your answers )))<---Jkc73

Various performance and inventory tools such as used by PCPitstop Full Tests draw their information form SMBIOS of each machine that is tested. When there is a problem getting information or the information is only partially available, there are a variety of factors that could be involved.

Rather than trying to describe the information, I'd like you to have an overview of the situation, from here: ((( )))<---Jkc73
http://www.pcpitstop.../faq/smbios.asp

After we digest that information, we can decide if there is anything needed to be done. ((( We??))) <---Jkc73

I'm suspecting that "[something]" happened between the first Full Tests run and the following two Full Tests.((( )))<---Jkc73

That "[something]" is most likely associated with Driver Updates that you may have effected, whether or not you actually reported back that you did or did not accomplish such Driver Updates.

To the best of your ability, will you please list the Drivers that you downloaded and installed from the manufacturer's Support page?

Thanks,
Doug ---> Jkc73 gives Doug, '40 Year Old Glenfiddich' for his help So far.....? ........

Here is the latest Pit Test Results, looking better At least the Make & Model are now showing in the report. And I have also updated the "intel®82915G/GV910GL Express Chipset Family" Driver from v 6.14.10.4410 to v 6.14.10.4543 as proposed by test 1.
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Hope to increase to normal operation soon,... Today I ran MBAM (Malwarebytes'Antimalware) and found C:\WINDOWS\$NtServicePackUninstall$\msmsgs.exe (Trojan.Autorun), this is already under investigation to whether this was a false positive or not. ->Yours Truly.<-(Quarantined and deleted)
I do not practice unnecessary bad surfing habits, as can be expected from a WTT Student.
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Please assist in thread when available.
Thanks,
Jkc73

[Abydos]

If there is, and I am sure that there is a way of checking this, please invite yourself to give instructions on how I may achieve such data.

Thanks
Jkc73

Hi Jkc73

Give Driverview a try. Its been some time last since I used it, but I think it should
be able to show what you need, and maybe a little bit more.

Driverview from NirSoft

Regards

[Jkc73]

Hi Abydos

If what you describe

I think it should
be able to show what you need, and maybe a little bit more.

Then I should go well, thank you for the link
I will get back to you with my findings.

Regards,
Jkc73

[Doug]

In the.... "For what it's worth" category:

I've had C:\WINDOWS\$NtServicePackUninstall$\msmsgs.exe --- 1,655kb -- Application -- 10/13/2004 8:24AM
....since 2004 and it's never been "detected" by MBAM
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I'm not convinced that Driver Updates is a problem that is contributing to any performance issues at this time.
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Consider looking at the "details" provided in the PitTest regarding "Restricted Zone"
"something" in there is set in a way that the Pit Test is identifying a vulnerability
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Consider dumping:
Click-to-Call BHO BHO wlchtc.dll Microsoft Corporation No
Google Toolbar Notifier BHO
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Consider running the PitTest from Internet Explorer rather than via FireFox with Neptune plug-in.
The Pit Tests were created for IE, and there have been difficulties with the Neptune plug-in from the very beginning.
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What problem symptoms are you experiencing at this time?

Doug

[Jkc73]

I've had C:\WINDOWS\$NtServicePackUninstall$\msmsgs.exe --- 1,655kb -- Application -- 10/13/2004 8:24AM
....since 2004 and it's never been "detected" by MBAM

Please refer to the following data extracted from " HijackThis™ Logs and Infections Removal > msmsgs.exe (Trojan.Autorun), Quarantined and deleted"

Files Infected:
C:\WINDOWS\$NtServicePackUninstall$\msmsgs.exe (Trojan.Autorun) -> Quarantined and deleted successfully.

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Consider looking at the "details" provided in the PitTest regarding "Restricted Zone"
"something" in there is set in a way that the Pit Test is identifying a vulnerability

Fixed
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TcpWindowSize set to recommended size.
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Consider dumping:
Click-to-Call BHO BHO wlchtc.dll Microsoft Corporation No
Google Toolbar Notifier BHO

Not sure, just yet.
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Consider running the PitTest from Internet Explorer rather than via FireFox with Neptune plug-in.
The Pit Tests were created for IE, and there have been difficulties with the Neptune plug-in from the very beginning.

Every PitTest has been completed from within IE, is their something that leads you to believe otherwise.
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My system has been running without any more occurrences of BSODs and also is gaining more stability I guess, as time goes by and I work through the PitTest results.

Thanks
Jkc73

[Doug]

completed from within IE, is their something that leads you to believe otherwise

Without digging back into past threads, I had thought I remembered you mentioning the use of the Neptune add-on for Firefox in order to run the Full Tests.

Glad the machine is running better for you.

Doug