19 replies to this topic

[tallin]

Rhiannon, I suggest you post a thread on that Vista Forum with a link to this thread so they can see what you have done so far. Let me know when you have worked through my last four links in my last post. If no joy, I will then post in a private forum here for more professional help for you. best regards,

[Rhiannon]

YAY!!!!! I DID IT!!!! I found this site :"http://www.eyesofcha...oblems.html"... when I Googled "apple quicktime removal" and this is what it said: "Quicktime problems? Can't uninstall, can't install, weird Quicktime messages? Quicktime won't uninstall (Windows / PC) Quicktime 7.2 problems Uninstalling Quicktime / problems - wont unistall or how bout simply Apple sucks for not providing a decent un-installer to get rid of all the leftover Quicktime carp**......... Comments: Ok, I thought for the pure act of kindness I would post my recent problem solving methods to this whole screwed up Quicktime thing. It started when I had problems with the recent evil Quicktime 7.2 install. Which created more problems than it was worth. I found that my issue was shared by many blogs, forums and so on.....so in my research I compiled all the tips, and suggestions to post this single listing on how to get rid of Quicktime so that you can install an earlier version. Yes, my After Effects version 7 wouldn't start with the new Quicktime 7.2 - so thats where trouble started! So here is where I became fustrated - after researching and implementing the steps it still had leftover pieces that wouldn't let me install an older or newer version of Quicktime - Ugh. The other problem was some of the steps lacked steps based on reader assumption........so while I don't go over everything that should be common knowledge, I believe the info to get it done is listed here. Hey no- unsavvy computer user would tackle this anyways, right? Just try not to skip things and you should be on your way to resolution. Oh and Apple owes me alot of $ for keeping a few more phone calls away from there service call center Note: please do not email us directly, as we are just condensing the tips posted in a way that makes sense to others. By following these steps, we completely got rid of Quicktime so that we couldn't re-install an earlier version. We also found that while some sites had solutions - there was still some steps that either weren't clear or missing. Ok here we go........ Instructions: login and use an administrative privileges account. If you dont know what that is and own your own computer, it should be set to that on logon anyways. Note: you first have to open an Explorer window and select Tools-->Folder Options from the menu, then the View tab, and click the radio button for show hidden files and folders, and then the Apply to All Folders and OK buttons. You can restore that default by unchecking and applying it after you finish this task. First, Start-->Control Panel-->Add or Remove Programs and uninstall any Quicktime programs, Itunes, IPOD and/or Quicktime alternative (if its having problems, message may appear as well, no worries just continue on) Right-click the Quicktime icon in the system tray and select Exit (if running) Under Start-->Control Panel-->Adminstrative Tools Select Services. Find iPodService and iTunesHelper in the listing, right-click and select Stop (if not runnning it will not appear) Delete the Quicktime Player icon on the desktop or any Quicktime icons Delete the iTunes, iPod, and Quicktime folders under C\:Program Files Take the additional following steps: 1 -Download and install the Windows Installer CleanUp utility. 2 -Run this utility. It will show you a list of programs. Find QuickTime or itunes and remove it. (if it doesnt show any then close program) 3 -Go to the folder C:\ WINDOWS \ system32 \ 4 -Delete the files QuickTime.qts and QuicktimeVR.qt 5 - Also - and this is very important! - look for other files in C:\ WINDOWS \ system32 \ that look like quicktime files, they’ll be easly recognized by the extensions .QT , .QTS or say some form of Quicktime Do a search for Quicktime files on your C hardrive - if it finds any files then delete Do a search for quicktime.msi - if it finds any then delete I ran Registry Mechanic (trial version is free) for a registry scan and repair until the scan returned no problems. After finding this last post on manually deleting related files, I also deleted the following: Delete all the following C:\ Documents and Settings \ All Users \ Application Data \ Apple Computer \iTunes \Quicktime C:\ Documents and Settings \ [User Name] \ Application Data \ Apple Computer C:\ Documents and Settings \ [User Name] \ Application Data\Microsoft \ Internet Explorer \ Quick Launch iTunes Quicktime Player Deleting leftover regsitry keys? I've created a .reg file that will do the work for you. This information was posted on another site as a recommendation. Though they didnt include the actual .reg file so I've prepared it for you Click here to download the file Instructions: 1- unzip file 2- To run - double click on it and answer yes to the prompts. there its done! Extra step if needed! Removal of qttask.exe (if its still running) Even though the QuickTime tray icon is now disabled, the helper application qttask.exe will still run for a short while everytime you start your computer. This application is pretty much useless, so you can disable it if you want. Open the Registry Editor: Start -> Run -> type regedit and press enter. Navigate to the key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run In this key you should see several values. One of them is QuickTime Task. Delete that value. After that you can close the Registry Editor. You can now also safely delete qttask.exe. By default it is located in the folder: C:\Program Files\QuickTime ________________________ Now you should be ready to install a clean version! For the record, I like the version Quicktime 7.1.3 - to find the stand alone installer just "Google" it and download. Other steps after install: 1- Open Quicktime 2- selected the Register tab, and entered my Quicktime Pro registry key, then Apply and OK 3 - selected the Update tab, and unchecked the box to check for updates automatically, then OK Success!!" and it worked!!! Just wanted to say thanks for your efforts! Thought I would share this with you in case anyone else had this problem. Hope you have a great holiday! Rhiannon

[tallin]

Excellent Rhiannon,

You have done well. Thanks for letting us know.

Do you know how to use the quote tab?

Highlight the text you want to quote, go to edit, copy, paste, then highlight again and click the wrap in quotes tab, second from the right above where I am typing. Makes it so much easier for the recipient if you do. It comes over like this:

Quicktime problems? Can't uninstall, can't install, weird Quicktime messages?
Quicktime won't uninstall (Windows / PC)
Quicktime 7.2 problems
Uninstalling Quicktime / problems - wont unistall

or how bout simply Apple sucks for not providing a decent un-installer to get rid of all the leftover Quicktime carp**.........

Comments:
Ok, I thought for the pure act of kindness I would post my recent problem solving methods to this whole screwed up Quicktime thing. It started when I had problems with the recent evil Quicktime 7.2 install. Which created more problems than it was worth. I found that my issue was shared by many blogs, forums and so on.....so in my research I compiled all the tips, and suggestions to post this single listing on how to get rid of Quicktime so that you can install an earlier version. Yes, my After Effects version 7 wouldn't start with the new Quicktime 7.2 - so thats where trouble started!

So here is where I became fustrated - after researching and implementing the steps it still had leftover pieces that wouldn't let me install an older or newer version of Quicktime - Ugh.

The other problem was some of the steps lacked steps based on reader assumption........so while I don't go over everything that should be common knowledge, I believe the info to get it done is listed here.

Hey no- unsavvy computer user would tackle this anyways, right?
Just try not to skip things and you should be on your way to resolution. Oh and Apple owes me alot of $ for keeping a few more phone calls away from there service call center

Note: please do not email us directly, as we are just condensing the tips posted in a way that makes sense to others. By following these steps, we completely got rid of Quicktime so that we couldn't re-install an earlier version.

We also found that while some sites had solutions - there was still some steps that either weren't clear or missing.
Ok here we go........

Instructions:

login and use an administrative privileges account. If you dont know what that is and own your own computer, it should be set to that on logon anyways.

Note:
you first have to open an Explorer window and select Tools-->Folder Options from
the menu, then the View tab, and click the radio button for show hidden files and folders,
and then the Apply to All Folders and OK buttons. You can restore that
default by unchecking and applying it after you finish this task.

First, Start-->Control Panel-->Add or Remove Programs and uninstall any Quicktime programs, Itunes, IPOD and/or Quicktime alternative
(if its having problems, message may appear as well, no worries just continue on)

Right-click the Quicktime icon in the system tray and select Exit (if running)

Under Start-->Control Panel-->Adminstrative Tools
Select Services. Find iPodService and iTunesHelper in the listing, right-click and select Stop
(if not runnning it will not appear)

Delete the Quicktime Player icon on the desktop or any Quicktime icons

Delete the iTunes, iPod, and Quicktime folders under C\:Program Files

Take the additional following steps:
1 -Download and install the Windows Installer CleanUp utility.
2 -Run this utility. It will show you a list of programs. Find QuickTime or itunes and
remove it. (if it doesnt show any then close program)
3 -Go to the folder C:\ WINDOWS \ system32 \
4 -Delete the files QuickTime.qts and QuicktimeVR.qt
5 - Also - and this is very important! - look for other files in C:\ WINDOWS \ system32 \ that look like quicktime files, they'll be easly recognized by the extensions .QT , .QTS or say some form of Quicktime

Do a search for Quicktime files on your C hardrive - if it finds any files then delete

Do a search for quicktime.msi - if it finds any then delete

I ran Registry Mechanic (trial version is free) for a registry scan and repair until the scan returned no problems. After finding this last post on manually deleting related files, I also deleted the following:

Delete all the following
C:\ Documents and Settings \ All Users \ Application Data \ Apple Computer
\iTunes
\Quicktime
C:\ Documents and Settings \ [User Name] \ Application Data \ Apple Computer
C:\ Documents and Settings \ [User Name] \ Application Data\Microsoft \ Internet Explorer \ Quick Launch
iTunes
Quicktime Player

Deleting leftover regsitry keys?
I've created a .reg file that will do the work for you. This information was posted on another site as a recommendation. Though they didnt include the actual .reg file so I've prepared it for you
Click here to download the file
Instructions:
1- unzip file
2- To run - double click on it and answer yes to the prompts.
there its done!

Extra step if needed!
Removal of qttask.exe (if its still running)

Even though the QuickTime tray icon is now disabled, the helper application qttask.exe will still run for a short while everytime you start your computer. This application is pretty much useless, so you can disable it if you want.

Open the Registry Editor:
Start -> Run -> type regedit and press enter.

Navigate to the key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

In this key you should see several values. One of them is QuickTime Task. Delete that value. After that you can close the Registry Editor.

You can now also safely delete qttask.exe. By default it is located in the folder:
C:\Program Files\QuickTime
________________________

Now you should be ready to install a clean version!

For the record, I like the version Quicktime 7.1.3 - to find the stand alone installer just "Google" it and download.

Other steps after install:
1- Open Quicktime
2- selected the Register tab, and entered my Quicktime Pro registry key, then Apply and OK
3 - selected the Update tab, and unchecked the box to check for updates automatically, then OK

Success!!

Thank you for the holiday messages, the same to you...

We are pleased to help anytime.

Best regards,

[april0427]

hello, i dont know if you are even going to see this but i found your post because i was experiencing the same issues. I've been through everything you've been through and hopefully i can help others also. I would recommend any one with this issue to download the windows install clean up. remove all apple programs including bonjour and quicktime. then go into my computer, click on the folders like on the task bar expand on local disk c: expand program files, expand itunes, rename folder... and there's your answer, very simple for something I thought would be complicated

[Doug]

april0427, Thank you for the thoughtfulness of your reply. If you read Post #17 above by Rhiannon, you will notice that your same steps have been recommended in somewhat more detail. Still it is kind of you to want to help. Best Regards