27 replies to this topic

[MercyMe]

Well after a good night sleep, I turned on the computer and got a background server error report, I am not sure it has any thing to do with my not being able to understand what you told me. I think there were two each of the lines you told me to pick , I only picked one of the two. I guess I need glasses worse then I thought. It would be helpful if you let me know if there actually were two of each or if I am just plain confused.

[LDTate]

It would be helpful if you let me know if there actually were two of each or if I am just plain confused.

Yes there were 2. Did you download and run that anti-virus program?

[MercyMe]

I downloaded a program that was a cleaner, and what is HAL CStateHack , this appears in my regedit or registry ? I did notdo a virus program because I have System Suite 6 , will that be ok to run even though I have an anti virus program?

[LDTate]

Go here and run the online scan, allow it to delete whatever it finds:
Lets try a online scan

Panda ActiveScan

Once you are on the Panda site click the Scan your PC button
[*]A new window will open...click the Check Now button
[*]Enter your Country
[*]Enter your State/Province
[*]Enter your e-mail address and click send
[*]Select either Home User or Company
[*]Click the big Scan Now button
[*]If it wants to install an ActiveX component allow it
[*]It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
[*]When download is complete, click on Local Disks to start the scan
[*]When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.

Note any thing that can't be fixed

Reboot when done and post the Report from the scan.

[MercyMe]

Panda will not clean what it found without making a purchase. I just bought SystemSuite6. The SystemSuite6 usually finds one item in registry when I run "fix registry" but never gives me a file or line of type to identify what is found. I am now also haveing a script notice coming up when on the web. I will post what I scanned when I figure out how.

[MercyMe]

Incident Status Location Spyware:Cookie/Maxserving Not disinfected C:\Documents and Settings\Judi.JUDI-B5A3635A49\Cookies\judi@maxserving[1].txt

[LDTate]

Incident Status Location

Spyware:Cookie/Maxserving Not disinfected C:\Documents and Settings\Judi.JUDI-B5A3635A49\Cookies\judi@maxserving[1].txt

That's just a cookie.
Have you tried updating the drivers for your video card?

[MercyMe]

How do you update drivers on the video card? Also is there a site I can find IP numbers, there is one 159.153.173.22 Port 1200 , that seems to pop up in ZoneAlarm. I have the free addition so it will not track that. It, that IP, hinders me from going on line.

[MercyMe]

sorry port 12000

[LDTate]

IP Information 159.153.173.22
Record Type: IP Address
IP Location: United States - California - Redwood City - Electronic Arts Inc
Reverse DNS: central-jp2.owo.com
Blacklist Status: Clear

Whois Record


OrgName: Electronic Arts, Inc.
OrgID: ELECTR-60
Address: 209 Redwood Shores Parkway
City: Redwood City
StateProv: CA
PostalCode: 94065
Country: US

NetRange: 159.153.0.0 - 159.153.255.255
CIDR: 159.153.0.0/16
NetName: EA
NetHandle: NET-159-153-0-0-1
Parent: NET-159-0-0-0-0
NetType: Direct Assignment
NameServer: SEDNS.EA.COM
NameServer: SWDNS.EA.COM
Comment:
RegDate: 1992-04-29
Updated: 2001-06-12

RTechHandle: EH3-ORG-ARIN
RTechName: ElectronicArts Hostmaster
RTechPhone: +1-650-628-1500
RTechEmail:

OrgTechHandle: VO3-ARIN
OrgTechName: Okumura, Victor
OrgTechPhone: +1-650-628-7184
OrgTechEmail:

[MercyMe]

Thank you , is that due to Ultima On Line? I remember that address when I had UO three years ago. Now I have a log in window that is also popping up for Realtek Audio, I have not seen that Icon sence I had this machine built. It is requesting a user ID and password, but I don't know them. None of my older ones are working.

[miekiemoes]

Hello MercyMe,

LDTate is offline till thursday, that's why he didn't reply yet.
I overread your thread and there's no malware involved here, that's why I recommend you start a new thread in this part of the forum with an exact explanation of your problems:
http://forums.tomcoy...hp?showforum=83

Not all problems with the computer are caused by malware

[LDTate]

Glad we could be of assistance. This topic is now closed. If you wish it reopened, please send us an email (Click for address) with a link to your thread.

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
Make sure you use proper prevention to keep from having problems occur to your computer in the future.

Coyote's Installed programs for prevention:

http://forums.tomcoy...showtopic=31418

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