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Help....weird windows error message....


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20 replies to this topic

#16 greenandgold

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Posted 17 March 2006 - 01:44 AM

What the? i got rid of that last one...and something new has popped up!! ------------------------------------------------------------------------------- KASPERSKY ON-LINE SCANNER REPORT Friday, March 17, 2006 6:39:10 PM Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600) Kaspersky On-line Scanner version: 5.0.78.0 Kaspersky Anti-Virus database last update: 17/03/2006 Kaspersky Anti-Virus database records: 171786 ------------------------------------------------------------------------------- Scan Settings: Scan using the following antivirus database: standard Scan Archives: true Scan Mail Bases: true Scan Target - My Computer: A:\ C:\ D:\ E:\ Scan Statistics: Total number of scanned objects: 74435 Number of viruses found: 1 Number of infected objects: 1 Number of suspicious objects: 0 Duration of the scan process: 01:01:55 Infected Object Name / Virus Name / Last Action C:\WINDOWS\system32\nclaby.sys Infected: Trojan-Spy.Win32.Goldun.ie skipped Scan process completed.

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#17 Susan528

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Posted 17 March 2006 - 06:08 AM

Hello Greenandgold,

Glad you are on your toes. Let’s use Killbox since it seems to work well for deleting these files.

======
Delete Files with Killbox

Download Pocket Killbox from http://www.downloads...org/KillBox.zip and unzip it; save it to your Desktop. DO NOT RUN IT YET.
==========
Double-click on KillBox.exe to launch the program. It is the ]red circle with a large white X in it
- Highlight the files in bold RED below and press the Ctrl key and the C key at the same time to copy them to the clipboard
C:\WINDOWS\system32\nclaby.sys

In Killbox click on the File menu and then the Paste from Clipboard item
in the Full Path of File to Delete field drop down the arrow and make sure that all of the files are listed
(Please note that the tool checks your computer for the presence of the files pasted into the box so if files are not present, it is possible that you might not see all files you pasted into the box.)
Click the option to Delete on Reboot
- If not greyed out click the checkbox for Unregister .dll Before Deleting
- click End Explorer Shell while Killing File
- Now click on the red button with a white 'X' in the middle to delete the files
- Click Yes when it says all files will be deleted on the next reboot
- Click Yes when it asks if you want to reboot now
(Note: If you get a "PendingFileRenameOperations Registry Data has been Removed by External Process!" message then just reboot manually)

Note: Killbox will let you know if a file does not exist. If that happens, just continue on.

If you have any issues with this method you can copy and paste the lines one at a time into the killbox top box. Then click the "Single File" button. Then click the Red X ...and for the confirmation message that will appear, you will need to click Yes. A second message will ask to Reboot now? you will need to click No until the last one at which time you click yes to allow the reboot.

Run Kapersky again and post the results and post another hijackthis log.

Edited by Susan528, 17 March 2006 - 06:08 AM.

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#18 greenandgold

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Posted 20 March 2006 - 07:39 PM

Ok here we go, sorry bout the wait, had uni and stuff so couldnt get online.

Kaspersky:
-------------------------------------------------------------------------------
KASPERSKY ON-LINE SCANNER REPORT
Tuesday, March 21, 2006 12:33:44 PM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky On-line Scanner version: 5.0.78.0
Kaspersky Anti-Virus database last update: 20/03/2006
Kaspersky Anti-Virus database records: 172074
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: standard
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\
E:\
F:\
H:\

Scan Statistics:
Total number of scanned objects: 117773
Number of viruses found: 1
Number of infected objects: 2
Number of suspicious objects: 0
Duration of the scan process: 01:08:26

Infected Object Name / Virus Name / Last Action
C:\!KillBox\nclaby.sys Infected: Trojan-Spy.Win32.Goldun.ie skipped
C:\System Volume Information\_restore{7F83C005-B536-43DD-B998-C8AF7726B8EA}\RP5\A0000114.sys Infected: Trojan-Spy.Win32.Goldun.ie skipped

Scan process completed.


Hijack:

Logfile of HijackThis v1.99.1
Scan saved at 12:34:00 PM, on 21/03/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\WINDOWS\LogWatNT.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\CAP4RSK.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\ZoneLabs\isafe.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Razer\razerhid.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Razer\razertra.exe
C:\Program Files\Logitech\Video\LogiTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Razer\razerofa.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\CAP4LAK.EXE
C:\WINDOWS\system32\spool\drivers\w32x86\3\CAP4SWK.EXE
C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Applications\Residence.exe
C:\Program Files\MultiKeyboard Driver\KbdDrv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Documents and Settings\Evan James\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.toxicrabbit.com/phpBB2
R3 - URLSearchHook: (no name) - _{855F3B16-6D32-4fe6-8A56-BBB695989046} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-au\msntb.dll
O3 - Toolbar: ninemsn - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-au\msntb.dll
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Realtime Monitor] "C:\Program Files\CA\eTrust\InoculateIT\realmon.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [razer] C:\Program Files\Razer\razerhid.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - Startup: MutiKeyboard Driver.lnk = C:\Program Files\MultiKeyboard Driver\KbdDrv.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Canon LBP3200 Status Window.LNK = C:\WINDOWS\system32\spool\drivers\w32x86\3\CAP4LAK.EXE
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Picture Package Menu.lnk = ?
O4 - Global Startup: Picture Package VCD Maker.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: ICQ 4 - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Program Files\ICQLite\ICQLite.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {9122D757-5A4F-4768-82C5-B4171D8556A7} (PhotoPickConvert Class) - http://appdirectory....ap/PhtPkMSN.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoft...free/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{E965EFEE-7B24-45BA-B0B4-858BF04C8D11}: NameServer = 203.2.75.132,198.142.0.51
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\WINDOWS\system32\ZoneLabs\isafe.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: eTrust InoculateIT RPC Server (InoRPC) - Unknown owner - C:\Program Files\CA\eTrust\InoculateIT\InoRpc.exe (file missing)
O23 - Service: eTrust InoculateIT Realtime Server (InoRT) - Unknown owner - C:\Program Files\CA\eTrust\InoculateIT\InoRT.exe (file missing)
O23 - Service: eTrust InoculateIT Job Server (InoTask) - Unknown owner - C:\Program Files\CA\eTrust\InoculateIT\InoTask.exe (file missing)
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Event Log Watch (LogWatch) - Unknown owner - C:\WINDOWS\LogWatNT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe



just a quick qeustion, how come killbox keep coming up as a virus? should i delete the copy of Killbox ive got and re-download a new one, or delete it and re-install when needed?
Thanks

#19 Susan528

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Posted 20 March 2006 - 07:55 PM

Hello greenandgold,

This is good. The infected file is contained in the !Killbox folder. It is similar seeing virus in quarantine folder and is what I would have expected after you used Killbox on the file.
C:\!KillBox\nclaby.sys Infected: Trojan-Spy.Win32.Goldun.ie skipped
You can go ahead and delete this folder
C:\!KillBox\<==folder

System Restore for Windows XP
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)
  • Turn off System Restore.
  • On the Desktop, right-click My Computer.
  • Click Properties.
  • Click the System Restore tab.
  • Check Turn off System Restore.
  • Click Apply, and then click OK.
Reboot.

Turn ON System Restore.
  • On the Desktop, right-click My Computer.
  • Click Properties.
  • Click the System Restore tab.
  • UN-Check *Turn off System Restore*.
  • Click Apply, and then click OK.
Empty your recycle bin.

Go ahead and run Kapersky again.
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#20 greenandgold

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Posted 21 March 2006 - 07:25 PM

Woohoo! Clean....im clean!!! The scan is complete. No malware has been detected. The sections that have been scanned are CLEAN. Report is empty. Please note: The free Kaspersky On-line Scanner does not provide comprehensive protection and cannot prevent future infections. It only detects malware that has already penetrated your storage devices. We strongly recommend that you use a fully-functional antivirus solution to protect your computer at all times. Please wait, this process may take a long time depending on the selected target. If you want to continue browsing, open a new window. Scan Progress [99%]: Total number of scanned files: 118028 Number of viruses found: 0 Number of infected objects: 0 Number of suspicious objects: 0 Duration of the scan process: 01:31:25

#21 Susan528

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Posted 21 March 2006 - 08:15 PM

Congratulations greenandgold! :) Good work!

You have already cleared your restore points so we don’t need to do that.

I would probably run the Kapersky, Panda or some other scans one in awhile for the next week or two just to be cautious and check that goldrun (or others) does not crop up again. It was so persistent.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Test your Firewall - Please test your firewall and make sure it is working properly.
    Test Firewall

  • Visit Microsoft's Update Site Frequently - It is important that you visit Windows Updates regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
    A tutorial on installing & using this product can be found here:
    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
    A tutorial on installing & using this product can be found here:
    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
    A tutorial on installing & using this product can be found here:
    Using SpywareBlaster to protect your computer from Spyware and Malware
  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
  • More info on how to prevent malware you can also find here (By Tony Klein)
    and here: http://wiki.castleco...nt_Re-infection
Follow this list and your potential for being infected again will reduce dramatically.

Thank you for allowing me to assist you.


Susan
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