18 replies to this topic

[jreid25]

I was able to delete the file, but my desktop is still just white and I am not able to change it. Here is the last Panda Scan: Incident Status Location Spyware:Cookie/2o7.net Not disinfected C:\Documents and Settings\Paulette Morman\Cookies\paulette morman@2o7[1].txt Spyware:Cookie/Server.iad.Liveperson Not disinfected C:\Documents and Settings\Paulette Morman\Cookies\paulette morman@server.iad.liveperson[2].txt Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\Paulette Morman\Desktop\New Folder\smitRem\Process.exe Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\Paulette Morman\Desktop\smitRem.exe[Process.exe]

[Susan528]

Try this to fix the desktop. Click "Start", "Settings", and then click "Control Panel". Open the "Display" applet. Click on "Desktop", "Customise Display..." and "Web". In the box under "Web pages", select all the checkboxes and click "Delete". Let me know if it is fixed.

[jreid25]

Yes it is thanks!

[Susan528]

Glad it worked!

There were some cookies in the last ewido log. You can delete cookies by doing the following:
1. Quit Internet Explorer and quit any instances of Windows Explorer.
2. In Control Panel , double-click Internet Options.
3. On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
4. Click OK.

Your last hijackthis log looked fine. Please do the following clean-up instructions:

STEP 1.
======
Cleanmgr
To clean temporary files:

• Go > start > run and type cleanmgr and click OK
• Scan your system for files to remove.
• Make sure Temporary Files, Temporary Internet Files and Recycle Bin are the only things checked.
• Click OK to remove those files.
• Click Yes to confirm deletion.

STEP 2.( Windows XP only)
======
Prefetch Folder
Open C:\Windows\Prefetch\
Delete All files in this folder but not the Prefetch folder

STEP 3.
=====
System Restore for Windows XP
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)

• Turn off System Restore.
• On the Desktop, right-click My Computer.
• Click Properties.
• Click the System Restore tab.
• Check Turn off System Restore.
• Click Apply, and then click OK.

Reboot.

Turn ON System Restore.

• On the Desktop, right-click My Computer.
• Click Properties.
• Click the System Restore tab.
• UN-Check *Turn off System Restore*.
• Click Apply, and then click OK.

STEP 4.
======
Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

• Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
  
  
  See this link for a listing of some online & their stand-alone antivirus programs:
  Virus, Spyware, and Malware Protection and Removal Resources
  
  
• Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
  
  
• Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly.
  For a tutorial on Firewalls and a listing of some available ones see the link below:
  Understanding and Using Firewalls
  
  
• Test your Firewall - Please test your firewall and make sure it is working properly.
  Test Firewall
  
  
• Visit Microsoft's Windows Update Site Frequently - It is important that you visit Windows Updates regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  
  
• Visit the Microsoft Office Update Site Frequently-If you are running Microsoft Office, or any portion thereof, go to the Microsoft Office Update site and make sure you have at least all the critical updates installed (Free)
  
  
• Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
  A tutorial on installing & using this product can be found here:
  Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
  
  
• Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
  A tutorial on installing & using this product can be found here:
  Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
  
  
• Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
  A tutorial on installing & using this product can be found here:
  Using SpywareBlaster to protect your computer from Spyware and Malware
  
  
• Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

Thank you for allowing me to assist you.