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New Member
Posted 26 January 2020 - 08:19 PM
I have known the printer doesn't work for just a few days. Today I thought I would explore that through settings - Devices. It is the only one I click on that disappears as soon as it appears. Just vanishes and I have to hit the cog again. Each time it disappears. Good grief, what happened?
Edited by Crnfused, 26 January 2020 - 08:20 PM.
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New Member
Posted 29 January 2020 - 01:41 PM
I am patiently waiting to hear from anyone, please. If I am beyond help, a note saying so would be nice. Please don't leave me hanging.
WTT Technical Elder
Posted 29 January 2020 - 08:59 PM
Soprry, I've been sick for several days, not using the internet at all.
Rich
Die with memories, not dreams. – Unknown
WTT Technical Elder
Posted 29 January 2020 - 09:04 PM
Lets try the following: Run these commands in sequence from a Elevated Command Prompt. Run all of them up to 3 times until you get a complete clean run of all 3.
Dism /Online /Cleanup-Image /StartComponentCleanup
Dism /Online /Cleanup-Image /RestoreHealth
SFC /scannow
If there are no errors reported/fixed then I would suggest doing a Repair Install.
Repair Install Windows 10 with an In-place Upgrade
It would be good to make a full image backup of your boot drive before doing this in case something goes wrong. Normally doesn't but it can happen, even if rarely.
I recommend using Macrium Reflect Free or Premium to an external USB Hard Drive.
Rich
Die with memories, not dreams. – Unknown
New Member
Posted 29 January 2020 - 09:33 PM
I am sorry you have been ill and am glad you are feeling better now. Please know that I appreciate every bit of help. I don't know what an elevated command prompt is. I am sorry, but I need just a little more help with this, I am apprehensive.
WTT Technical Elder
Posted 30 January 2020 - 06:39 PM
No problem.
Press the Windows key or click on the Start button.
Type cmd. Look up a bit and you'll see cmd.exe. Right click on that and select Run as Administrator.
You may be prompted to authorize the action, click on Yes.
The Command Prompt window will open. It will say
Administrator: C:\Windows\System32\cmd.exe
in the title bar.
Edited by Ztruker, 30 January 2020 - 06:40 PM.
Rich
Die with memories, not dreams. – Unknown
New Member
Posted 31 January 2020 - 08:21 AM
When I type cmd I get the first image. And then I r click on run as administrator and get the promt so I type the first one, the one that said Dism /Online /Cleanup-Image /StartComponentCleanup and I get the 2nd image please advise
WTT Technical Elder
Posted 31 January 2020 - 05:16 PM
You didn't type Dism /Online /Cleanup-Image /StartComponentCleanup
You typed Dism/Online/Cleanup-Image/StartComponentCleanup
You left out the space between commands. Copy and paste is the way to go for stuff like this. You can right click in the Command Prompt Window and select Paste or left click in it and press Ctrl_v.
Edited by Ztruker, 31 January 2020 - 05:18 PM.
Rich
Die with memories, not dreams. – Unknown
New Member
Posted 01 February 2020 - 06:20 PM
HAHA, Sorry about that. That was the last of 3 times to do it. This time it is the 4th time and got the same message all 4 times.
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WTT Technical Elder
Posted 01 February 2020 - 10:10 PM
Again you typed Dism/Online/Cleanup-Image/StartComponentCleanup.
You need a space before each of the forward slashes ( / ). Look at the Command Prompt window you posted, it's very evident there are no spaces.
Rich
Die with memories, not dreams. – Unknown
New Member
Posted 04 February 2020 - 06:03 PM
I am so very sorry I have not been abe to get back to you. I have been dealing with a serious illness of a family member, the end is near. Thank you for everything you have done so far!!! I'll be back within a week.
WTT Technical Elder
Posted 04 February 2020 - 10:00 PM
I'll be here. May God bless you and your family member.
Rich
Die with memories, not dreams. – Unknown
New Member
Posted 09 February 2020 - 08:56 PM
Thank you so much for your blessings. Still waiting. I had time tonight and was able to get my sound back thanks to you. I am so very thankful for your help. I like to try to do things myself. Retirement is blissful and full of opportunities to try new things. I was also able to straighten out my printer issues. I uninstalled and reinstalled. Of course, for me, it wasn't just that easy, but I did it and learned a few things a long the way. Bless you, on your journey. Thank you, again.
WTT Technical Elder
Posted 10 February 2020 - 05:47 PM
Your welcome. Peace.
Rich
Die with memories, not dreams. – Unknown
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