144 replies to this topic

[forest5678]

Yes I have a router, and only the one computer is connected to it right now, and sometimes my laptop wirelessly. I get back ping request could not find host, check name try again. Secondly I get back pinging 209.131.36.158 with 32 bytes of data. Request timed out (4 times) Ping statistics for 209.131.36.158 Packets sent =4, received =0, lost =4 (100% loss) Thanks!

[oldman960]

Hi forest5678,

Seems you can't reach the internet at all. Let's see what we can find.

Click your Start button and right click My Computer

• Click properties
• Click on the Hardware tab
• click Device Manager
• Click the + sign beside Network Adapters

How many adapter are there and what are they named?

When you opened device manager, did you see any yellow exclaimation marks?

Is it possible to bypass the router and try connecting that way?

[oldman960]

Hi, Still with us? Thanks

[forest5678]

Hi my adapters are: 1394 Net Adapter MAC Bridge Miniport (Has a yellow dot with an exclamation point on it) MAC Bridge Miniport #2 NVIDIA nForce 10/100/1000 Mbps Ethernet #3 NVIDIA nForce 10/100/1000 Mbps Ethernet #4 VirtualBox Host-Only Ethernet Adapter VMware Virtual Ethernet Adapter for VMnet1 VMware Virtual Ethernet Adapter for VMnet8 I tried connecting the computer straight into the router but did not work. Thanks!!

[oldman960]

Hi forest5678,

Yes I have a router, and only the one computer is connected to it right now, and sometimes my laptop wirelessly.

Are you still able to connect with the laptop through the router?

[forest5678]

yes the wireless is fine. the lap tops and my iphone can connect. thanks!

[oldman960]

Hi forest5678,

We'll on getting a wired connection working first.

Click your start button > Control Panel > Network Connections

Under Lan and High-Speed you should see your connection. Please right click on it and click repair.

You will either recieve a success message or a failed message with a reason the repair failed. If it failed let us know the contents of the message.

Thanks

[forest5678]

It fails because computer can not renew ip address. Thanks!

[oldman960]

Hi forest5678,

Please check the settings for this service.

• Click start > run
• type services.msc and hit enter
• locate DHCP Client in the list
• Right click it and click properties
• Make sure the Startup type is set to automatic
  • If it isn't use the drop down menu to change it to automatic
• Make sure the Service status is running.
  • If it's not running click the start button
• Click apply, click ok.

How did you make out?

[forest5678]

ok I checked them and they were on those settings so I hit restart but nothing. Still no connection. Thanks!

[oldman960]

Hi forest5678,

• Click start > run
• type cmd and hit enter
• In the command window that opens type ipconfig /all (note the space after config)
• When it is finished right click in the black window and click select all
• right click again and click copy
• click start > run
• type notepad and hit enter
• a notepad will open, right click in it and select paste
• Please save the notepad to a USB device or CD and post it's content here.

Thanks

[forest5678]

Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\DJ Dash>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : mixer Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Broadcast IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter VirtualBox Host-Only Network: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapte r Physical Address. . . . . . . . . : 08-00-27-00-74-98 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Autoconfiguration IP Address. . . : 169.254.41.239 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : Ethernet adapter Local Area Connection 9: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet8 Physical Address. . . . . . . . . : 00-50-56-C0-00-08 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Autoconfiguration IP Address. . . : 169.254.218.201 Subnet Mask . . . . . . . . . . . : 255.255.0.0 IP Address. . . . . . . . . . . . : fe80::250:56ff:fec0:8%6 Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%3 fec0:0:0:ffff::2%3 fec0:0:0:ffff::3%3 Ethernet adapter Local Area Connection 8: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet1 Physical Address. . . . . . . . . : 00-50-56-C0-00-01 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Autoconfiguration IP Address. . . : 169.254.25.142 Subnet Mask . . . . . . . . . . . : 255.255.0.0 IP Address. . . . . . . . . . . . : fe80::250:56ff:fec0:1%7 Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2 fec0:0:0:ffff::2%2 fec0:0:0:ffff::3%2 Ethernet adapter 4: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ether net #3 Physical Address. . . . . . . . . : 00-04-4B-17-C2-FF Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Autoconfiguration IP Address. . . : 169.254.148.149 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : Ethernet adapter 4: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ether net #3 Physical Address. . . . . . . . . : 00-04-4B-17-C2-FF Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 0.0.0.0 Subnet Mask . . . . . . . . . . . : 0.0.0.0 IP Address. . . . . . . . . . . . : fe80::204:4bff:fe17:c2ff%10 IP Address. . . . . . . . . . . . : fe80::204:4bff:fe17:c2ff%9 Default Gateway . . . . . . . . . : DHCP Server . . . . . . . . . . . : 255.255.255.255 DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 Ethernet adapter VirtualBox Host-Only Network: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapte r Physical Address. . . . . . . . . : 08-00-27-00-74-98 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 0.0.0.0 Subnet Mask . . . . . . . . . . . : 0.0.0.0 IP Address. . . . . . . . . . . . : fe80::a00:27ff:fe00:7498%11 IP Address. . . . . . . . . . . . : fe80::a00:27ff:fe00:7498%4 Default Gateway . . . . . . . . . : DHCP Server . . . . . . . . . . . : 255.255.255.255 DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%4 fec0:0:0:ffff::2%4 fec0:0:0:ffff::3%4 Tunnel adapter Teredo Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%8 Default Gateway . . . . . . . . . : NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Automatic Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface Physical Address. . . . . . . . . : A9-FE-29-EF Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : fe80::5efe:169.254.41.239%2 Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%4 fec0:0:0:ffff::2%4 fec0:0:0:ffff::3%4 NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Automatic Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface Physical Address. . . . . . . . . : A9-FE-19-8E Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : fe80::5efe:169.254.25.142%2 Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2 fec0:0:0:ffff::2%2 fec0:0:0:ffff::3%2 NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Automatic Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface Physical Address. . . . . . . . . : A9-FE-DA-C9 Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : fe80::5efe:169.254.218.201%2 Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%3 fec0:0:0:ffff::2%3 fec0:0:0:ffff::3%3 NetBIOS over Tcpip. . . . . . . . : Disabled Thanks!!!

[oldman960]

Hi forest5678,

Try this

Next, please click your start botton, click run

• in the run box, type cmd
• click ok
• in the black command window that opens type ipconfig /flushdns
  note there is a space between inconfig and the /
• hit enter
• it should give you a messeage similar to "Successfully flushed the DNS Resolver Cache"
• close the window

Can you connect now?

Thanks

[forest5678]

no I can not connect. Thanks!

[oldman960]

Hi forest5678,

Before we start fixing things that may not be broken let's see if there is the possibility of remnants of a firewall causing the problem.

Try booting the computer to Safe Mode with Networking by doing the following :

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
• Instead of Windows loading as normal, a menu with options should appear;
• Select the option, to run Windows in Safe Mode With Networking, then press "Enter".
• Choose your usual account.

Any joy?