148 replies to this topic

[oldman960]

Hi wilma1313, Ok thanks for the update.

[wilma1313]

It worked from safe mode. aswMBR version 0.9.7.777 Copyright© 2011 AVAST Software Run date: 2011-07-22 14:01:31 ----------------------------- 14:01:31.046 OS Version: Windows 5.1.2600 Service Pack 3 14:01:31.046 Number of processors: 2 586 0x4802 14:01:31.046 ComputerName: MIGUEL UserName: Owner 14:01:35.625 Initialize success 14:03:20.343 AVAST engine defs: 11070800 14:03:22.750 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-4 14:03:22.796 Disk 0 Vendor: Hitachi_HTS541616J9AT00 SB4OA70H Size: 152627MB BusType: 3 14:03:22.859 Disk 0 MBR read successfully 14:03:22.906 Disk 0 MBR scan 14:03:23.078 Disk 0 unknown MBR code 14:03:23.140 Disk 0 scanning sectors +312560640 14:03:23.359 Disk 0 scanning C:\WINDOWS\system32\drivers 14:04:24.156 Service scanning 14:04:40.406 Disk 0 trace - called modules: 14:04:40.468 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll atapi.sys pciide.sys 14:04:40.515 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x8a602030] 14:04:40.562 3 CLASSPNP.SYS[f76d7fd7] -> nt!IofCallDriver -> \Device\000000ae[0x8a66a968] 14:04:40.609 5 ACPI.sys[f75ae620] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-4[0x8a64ad98] 14:04:45.062 AVAST engine scan C:\WINDOWS 14:05:30.468 AVAST engine scan C:\WINDOWS\system32 14:16:17.796 AVAST engine scan C:\WINDOWS\system32\drivers 14:17:14.578 AVAST engine scan C:\Documents and Settings\Owner.Miguel 14:52:33.890 AVAST engine scan C:\Documents and Settings\All Users 15:24:01.156 Scan finished successfully 16:24:18.609 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Owner.Miguel\Desktop\MBR.dat" 16:24:18.734 The log file has been saved successfully to "C:\Documents and Settings\Owner.Miguel\Desktop\aswMBR1.txt"

[oldman960]

Hi wilma 1313, That looks ok. How is the computer?

[wilma1313]

Something is goofy with mcaffee, it keeps getting disabled for no reason and no longer auto updates but otherwise fine.

[oldman960]

Hi wilma1313, There is a known issue with McAfee and System Restore. It's possible that the problem occurred when you used System Restore a few posts back. Have you tried manually updating the program? This seems to resolve the problem in many cases.

[wilma1313]

He manually updates it now but it still keeps getting disabled.

[oldman960]

Hi wilma1313,

I not sure if these applt to you but you might want to check them just in case.1) Open Mcafee AntiVirus

2) Click On Navigation

3) Go to Real-Tine Scanning

4) Scroll down to Extended Protection

5) Make sure both items are checked

Close and reboot system

You may also want to try the steps in this Document

[wilma1313]

I will work thru the steps in the document. I would have tonight but the thing decided to do a random scan and that is taking hours and hours and its bedtime. Thanks.

[wilma1313]

checked all the mcaffee stuff and everything is on that is supposed to be - problem is it just randomly turns off for no discernible reason. Since the scans are not showing anything, he can try to take that up with mcafee I guess.... We're just happy its unrelated to any infections

[oldman960]

Hi Wilma1313, Did you follow any of the other steps listed there?

[wilma1313]

wlhoops think I missed some or he tossed some page or pages of my instructions. I will get on it again.

[wilma1313]

Ok, the virtual tech fixed something. i ran the thing from the next step. It all says if the real time scanning is still disabled proceed, but his scanning only disabled intermittently - never totally disabled. he does not have any conflicting software. He thinks its not been disabled lately, but not sure. Thanks for all your help, I think we can be done. Any more mcafee issues he can take up with mcaffee. Thanks!

[oldman960]

Hi wilma1313, Good job. you're more than welcome. I agree if the McAfee issue continues the McAfee forum would be the best choice.

[oldman960]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

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