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My browser (Firefox 3.0.5) has been acting erratically ever since I installed my DSL home connection last week. The main problem is the recurring Content Encoding Error. I've included three screenshots below. Everything will be running smoothly, then all of a sudden a webpage will become distorted. This is usually (but not always) followed by a content encoding error. I'll try reloading. Sometimes it's back to normal, sometimes it shows a content encoding error again...other times it will open a window showing: "You have chosen to open...." (screen below). This occurs even if I'm just trying to access googe. It's like it's trying to download and save the entire webpage. ??? There seems to be no rhyme or reason to it. But it's happening consistently now. At least once per day. I can't figure out what's causing it. I also tried using Opera Browser (to see if it was strictly a Firefox issue), but it was having the same problems. Anyway, I'll leave it at that for now. I've posted my startup list and process list in the hopes that this may shed some light on what's going on. I've run out of ideas! Any help would be really appreciated.
DISTORTION usually tells me that the browser is about to become unstable
Once unstable, this window will often pop up every time I try to visit a website. Other times it stops and returns to normal. But usually I am forced to reboot if I want to be able to visit webpages once more.
I've got an Acer Aspire 5315 Laptop, running Vista SP1.
Edited by Doug: We do not analyze HJT Logs in this Forum, so I rolled it up into an attached file for you.
HJT_Danny2007.txt 11.3KB
377 downloads[b]Startup List
StartupList report, 30/01/2009, 23:51:41
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows Vista SP1 (WinNT 6.00.1905)
Detected: Internet Explorer v7.00 (7.00.6001.18000)
* Using default options
==================================================
Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\TELUS\TELUS Support Centre\bin\McciTrayApp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Users\User\AppData\Local\Temp\RtkBtMnt.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceHelper.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\distnoted.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
--------------------------------------------------
Checking Windows NT UserInit:
[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\Windows\system32\userinit.exe,
--------------------------------------------------
Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
ALaunch = C:\Acer\ALaunch\AlaunchClient.exe
RtHDVCpl = RtHDVCpl.exe
Acer Tour =
LManager = C:\PROGRA~1\LAUNCH~1\LManager.exe
Apoint = C:\Program Files\Apoint2K\Apoint.exe
eRecoveryService =
Acer Tour Reminder = C:\Acer\AcerTour\Reminder.exe
WarReg_PopUp = C:\Acer\WR_PopUp\WarReg_PopUp.exe
SetPanel = C:\Acer\APanel\APanel.cmd
SunJavaUpdateSched = "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
Symantec PIF AlertEng = "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
Adobe Reader Speed Launcher = "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Skytel = Skytel.exe
IgfxTray = C:\Windows\system32\igfxtray.exe
HotKeysCmds = C:\Windows\system32\hkcmd.exe
Persistence = C:\Windows\system32\igfxpers.exe
TkBellExe = "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
AppleSyncNotifier = C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
QuickTime Task = "C:\Program Files\QuickTime\QTTask.exe" -atboottime
iTunesHelper = "C:\Program Files\iTunes\iTunesHelper.exe"
TELUS_McciTrayApp = C:\Program Files\TELUS\TELUS Support Centre\bin\McciTrayApp.exe
ZoneAlarm Client = "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
avast! = C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
--------------------------------------------------
Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run
Acer Tour Reminder = C:\Acer\AcerTour\Reminder.exe
WMPNSCFG = C:\Program Files\Windows Media Player\WMPNSCFG.exe
--------------------------------------------------
Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
[OptionalComponents]
=
--------------------------------------------------
Shell & screensaver key from C:\Windows\SYSTEM.INI:
Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*
Shell & screensaver key from Registry:
Shell=explorer.exe
SCRNSAVE.EXE=C:\Windows\system32\acer.scr
drivers=*Registry value not found*
Policies Shell key:
HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*
--------------------------------------------------
Enumerating Browser Helper Objects:
(no name) - C:\Program Files\Orbitdownloader\orbitcth.dll - {000123B4-9B42-4900-B3F7-F4B073EFC214}
AcroIEHelperStub - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll - {18DF081C-E8AD-4283-A596-FA578C2EBDC3}
flashget urlcatch - C:\Program Files\FlashGet\jccatch.dll - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7}
WormRadar.com IESiteBlocker.NavFilter - C:\Program Files\AVG\AVG8\avgssie.dll (file missing) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
(no name) - C:\PROGRA~1\SPYBOT~1\SDHelper.dll - {53707962-6F74-2D53-2644-206D7942484F}
(no name) - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
(no name) - C:\Windows\system32\ActiveToolBand.dll - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96}
(no name) - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll - {9030D464-4C02-4ABF-8ECC-5164760863C6}
(no name) - C:\Program Files\FlashGet\getflash.dll - {F156768E-81EF-470C-9057-481BA8380DBA}
--------------------------------------------------
Enumerating Task Scheduler jobs:
Ad-Aware Update (Weekly).job
--------------------------------------------------
Enumerating Winsock LSP files:
NameSpace #1: C:\Windows\system32\NLAapi.dll
NameSpace #2: C:\Windows\system32\napinsp.dll
NameSpace #3: C:\Windows\system32\pnrpnsp.dll
NameSpace #4: C:\Windows\system32\pnrpnsp.dll
NameSpace #5: C:\Program Files\Bonjour\mdnsNSP.dll
--------------------------------------------------
Enumerating ShellServiceObjectDelayLoad items:
WebCheck: C:\Windows\system32\webcheck.dll
--------------------------------------------------
End of report, 6,729 bytes
Report generated in 0.094 seconds
Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only
