25 replies to this topic

[Milena]

Hello this is Milena again.....I was updating several drivers recently and suddenly my computer started freaking out with stop errors. IRQL NOT EQUAL OR LESS and im having trouble pinpointing which one it could be. But just earlier today i got a Fatal Error message and said the system has been shut down. Could i get some assistance? Thanks in advance. I am assuming its a corrupted driver.

[Abydos]

Hi Milena

Lets see if we can pinpoint the culprit here.

To get a accurate info, you will have to turn of automatic
restart when windows encounter stop/fatal errors.

Turn Off Windows Automatic Restart

Please turn-off the Windows Automatic Restart function, so we can see which error your system is encountering:

• Go to Start, right-click - My Computer, then Select - Properties
• Click the Advanced (tab)
• In the Startup and Recovery section, click - Settings
• In the System failure section, uncheck "Automatically restart"
• Click OK twice

Now, your system will not automatically restart when the error occurs. This does not mean the issue is resolved, it just means you will be able to see the Error Name when it is encountered.

When your machine next encounters the problem, you will see the Windows Stop Error screen, also known as the "Blue Screen of Death" (BSOD). Encountering this screen means that Windows can no longer continue operating normally and needs to be restarted. What is important is that, although daunting, this screen will tell you the Error Name and Number that made your computer unhappy. Please write down this Error Name and Number (using paper and pencil) the next time you receive it and post it back here into this same thread when you reply.

Often there is a name for the driver (if any) in that text as well, please admit that info as well if any shown.

Now, there may be more than one driver acting up. So you might want to consider to do a system-restore instead of
trying to locate the driver(s) in question.

System-restore:

Go to:
Start>All Programs>Accessories>System Tools>System Restore
follow the onscreen directions.
Try to put your system back to a date before your troubles started.

This would be the approach I would prefer personally. Mostly because of the work involved in hunting down
corrupt drivers, and especially if there is more than one.


Regards Abydos

[Milena]

Alright i restored to a clean date. But on that date i was suffering from driver issues as well. When the system crashes again i will do as requested and write down the codes. On another note the computer would blue screen and give me other issues as well such as BAD_POOL_CALLER exception and another one Memory management. *sighs about how stressing this is* Thank you for your assistance Milena

[Abydos]

Hi Milena

Alright i restored to a clean date. But on that date i was suffering from driver issues as well

Do you have any earlier dates? Beware that some things may change when doing system-restores.
Installed applications etc.

On another note the computer would blue screen and give me other issues as well such as BAD_POOL_CALLER exception and another one Memory management. *sighs about how stressing this is*

Lets stay with the drivers as priority 1. As those could easily produce any other errors encountered afterwards.


Regards Abydos

[Milena]

No i do not have any earlier dates unfortunately. When i installed the new video driver it had noted that files already existed on my computer. How is that possible considering i uninstalled the drivers? Well anyway when it asked if i wanted to overwrite i chose no. Milena

[Abydos]

Hi Milena

That it prompted you that there already where drivers installed, despite uninstalling
under add/remove would indicate that:

1: You didn't reboot before installing the new driver.
2: The registry entries are still intact, because of the above in number 1.

Please follow this procedure:

Download the most current driver to your desktop

then:

Goto Start or "MyComputer"
Open Control-panel, next system
Hardware tab, choose device management
Find Video card entry, expand with + sign and right-click your card.
Choose properties, Then Driver tab
Click on remove
Reboot

After reboot, install the new driver and see how it goes.

Regards Abydos

Edited by Abydos, 07 July 2008 - 05:21 AM.

[Milena]

Okay...i rebooted after the uninstall. And your right the windows temp driver took over. I downloaded the latest driver. Then i installed it and it said theres still driver files left. But i did notice a few changes when i installed the new driver as directed. My explorer browser would close almost automatically beforehand.....Now i am browsing using Explorer and there doesnt appear to be any issues. MSN would close as well being an add on to explorer. I would open the main window and MSN would instantly close....Sometimes it wouldnt close for a few minutes but eventually it would. So far being 40 mins into it i am having no further issues wit either Explorer or MSN. The programs closing mysteriously has haunted me since i picked this computer up from the shop. a new built system at the time. Is it a possibility since i uninstalled the drivers then installed the update that it was because of a corruppted driver all along that was causing the mysterous shutdowns? Milena.

[Abydos]

Is it a possibility since i uninstalled the drivers then installed the update that it was because of a corruppted driver all along that was causing the mysterous shutdowns?

Aye, that may very well be the case.

If you experience further problems, you need to clean up with a driver-cleaner.
A driver-cleaner should be used right after the reboot and before installment of the
new driver.

Driver Cleaner Pro. (Scroll a bit down for the download button)

If you experience any further issues, just return to this thread. I have it on email-notification, so I will know
if I am on-line.

Regards Abydos

[Milena]

Okay, Seemed the Driver was in fact the main cause of almost all my issues. My computer preformance has increased ten fold no system lag at all even with multiple programs running. Great! That being said i recieved a brand new stop error. Here are the specifics... PAGE_FAULT_IN_NON_PAGED_AREA STOP: 0x00000050 (0xCBC511B0, 0x00000000, 0x8056E33C, 0x00000000) It just happened a few minutes ago. I have experienced no program crashes or stop errors other than this since the resolved driver issue. Thanks, Milena Also two more Stop errors occured back to back. A thread tried to release a source it did not own.....the stop error codes i could not get IRQL_NOT_LESS_OR_EQUAL Thanks, Milena

Edited by Milena, 08 July 2008 - 03:35 AM.

[Abydos]

Hi Milena

Sorry for getting back to you little late. Been busy with my
job situation. "Real-life" sometimes does that

Now, those STOP messages, especially the 0X50, can be
caused by variety of reasons, like faulty RAM, driver issues,
Video RAM and some malware varieties.

Seeing that the main-problems you had before, where caused by bad drivers,
I think we should pursue that a little more. It sounds like you have still have
some left-over / residue drivers haunting the system.

First, i'd like some more info. When you updated drivers, just how many and
which drivers did you update?

Have you tried the driver installment procedure once again and with the use of
the Driver Cleaner I linked to earlier? Be sure to read the instructions for the tool. They
are included in a readme text made available once you unzip the tool.

What service-pack are you currently using, SP2 or SP3?

Finally, to rule out the possibilities of malware, I'd like you to make two scans.

Download MBAM (Malwarebytes Anti-malware) from here: MBAM
Update, and run a full scan.

Next, I would like you to do a online scan, using Kaspersky online scanner.
http://www.kaspersky.com/virusscanner

If any of those two tools, detects anything (disregard cookies), please notify.


Regards Abydos

Edited by Abydos, 09 July 2008 - 12:39 AM.

[Milena]

Greetings,


The drivers i updated are, my audio, my lan ethernet and my video drivers.

I downloaded the driver cleaning tool but have as of yet to use it.

I am currently using SP 2.


As for kaspersky i used it once before as directed in another thread and it locked up as it hit the drivers.

I have malwarebytes program as directed in a previous thread and none could be detected.


here is the previous thread link...



http://forums.whatth...hes_t92758.html



I just used the Driver cleaner. All old files are removed and the new video driver update went in without a hitch

Edited by Milena, 09 July 2008 - 05:35 AM.

[Abydos]

Hi Milena

I just used the Driver cleaner. All old files are removed and the new video driver update went in without a hitch

And how is it running now?
Do you still get the blue screens / errors??


Regards Abydos

[Milena]

It has been ten hours since the removal and reinstall and no errors at all. I will immeadiately post if it does stop at all with errors. So far things are running smooth and normal. Thanks, Milena

[Milena]

A new stop error just happened...heres the specifics... 0x0000000C5 (0x00000004, 0x00000002, 0x00000001, 0x8054B034) Thanks Milena

[Abydos]

A new stop error just happened...heres the specifics...

0x0000000C5 (0x00000004, 0x00000002, 0x00000001, 0x8054B034)

Hi Milena

Hmm. You might have to use driver-cleaner and re-install drivers also
for your lan driver and sound driver. Then see how it goes.
Bothersome yes, but it need to be done before we go ahead with some more complex
procedures. At this stage, I don't think we are looking at a hardware failure, but I can't
say for certain either...If it turns out to be hardware related, It probably will be the RAM.
But try the driver install for all those drivers you updated, using the same procedure as
described above, un-install, re-boot, driver-cleaner, re-install etc. etc.

Regards Abydos

Edited by Abydos, 10 July 2008 - 12:39 AM.