96 replies to this topic

[chazyb]

Hello I am getting very frustrated with these messages and haven't a clue what to do lol. I know a little bit about pc's but only a very little and I am hoping you kind folks might have a sollution to these problems. The first is to do with an error I get every time I try to uninstall a program ''Setup exe has encountered a problem and needs to close'' The second is a message I get at start up in a box before any icons load or anything, ''Windows cannot find C:\program files\installshield install all action information\ {c4a4722e-79f9-517c-bd72-bd359ao9oc97} setup.exe, make sure then try again, To search for a file click start button and click search.'' thank you for any help you can offer chazy

[tallin]

Hello again Chazyb,

Please follow the suggestions below and post back and let us know how your system is running after the SFC scan. There will be no report posted on your desktop when the scan is completed, so reboot and see how you go.

kind regards,

Backup/archive/copy

To be on the safe side I strongly recommend that before doing anything at all you check that your back up/archive/copy of all your important data, drivers, files, settings, work, etc is 100% up to date accurate and reproducible, (even if your back up is even only a day or so out of date, it's worth updating it now.)
Also don't forget to check that you have all your application Installation CD's to hand together with the product keys (including those for Windows itself)

Windows Protected System File Checker SFC

Start>Run
type:
sfc /scannow (note the space between the c /)
Have your Win XP installation disc handy as if damaged files are found they will need to be copied across from your disc, if SFC can't find correct copies elsewhere.

Windows XP Installation disc not available or wrong Service Pack - SP1 when SP2 is needed

There are work- arounds to this problem but the easiest, by far is to borrow one and use that. It is perfectly OK to do this, for the purposes of running SFC,and if you ask around all your friends, you are likely to find someone who will be able to help you out.

[chazyb]

Thank you tallin, I will need to find the windows disc first {might need to do that tomorrow} also I am not sure how to back things up, I put pics ect onto my external hard drive but not sure about backing up drivers, files, settings ect. thank you again chazy

[tallin]

Hello Chazyb,

What backup software have you been using?

There is Winbackup included in Windows XP if you have no other, but make sure you back up to your external HD to be safe if anything unexpected happens. Go to start > programs and you should see it under Winbackup if you have your programs in alphabetical order......to do this, right click on any of the programs installed and scroll down to "sort by name".

If you need information about image backup such as Ghost or Acronis, please ask. I run both and so am somewhat knowledged about them.

You can run the SFC scan without backing up your system, but that is your decision entirely.

kind regards,

Edited by tallin, 17 February 2008 - 04:31 PM.

[chazyb]

Hi tallin I am still working on the above lol, it took 10 hours to backup my files folders ect and I still need to do the drivers ect. As soon as I have saved the drivers to my external hard drive I will do the scan and get back to you, just didn't want you to think I had gone away lol. Tallin, I know now how to save/backup the drivers but not sure about how to back up settings? any ideas please. PS, I look after my one year Granson several days a week so my replies could be slow lol thank you chazy

Edited by chazyb, 19 February 2008 - 01:43 AM.

[Doug]

Hi Chazyb,

Here is a "how to" article from an MS MVP, complete with pictures which should help you.
http://www.microsoft...t_03july14.mspx
Hope you're enjoying your grandchild.

Best Regards

[chazyb]

Hi Tallin Thank you for the reply. When I went to the link it looks just the same as what I backed up on Nero Backup? Not sure if I need to do that again,? The only problem I am having with Nero is backing up my drivers. Any advice please. take care chazy

[Doug]

Go to the Manufacturer's website for your Computer Enter your Computer model information. Select Support and downloads. Download and save (without installing) all of the Chipset Drivers appropriate to your operating system. Save these drivers to a folder you can easily find, so that you can get back to them and burn a copy to CD. Do the same for other devices you may have. The most important ones will by your Chipset Drivers. Best Regards

[chazyb]

Hi Doug I got and saved the chip set drivers but it also gives me options to save other drivers. I went onto USB driver downloads and it says Downloads File Category: USB Operating System: WinXP SP1 File Title: USB 2.0 driver Palomar PE File Version: 1.0 File Date: 27-5-2003 17:15:00 File Size: 354647 Bytes Technical Note: This is the standard driver for USB 2.0 on the Palomar PE motherboard. This driver only works on Windows XP with Service Pack 1 installed! Please install Service Pack 1 before installing this driver. BUT, I have service pack 2 installed, what should I do please? and should I download the ones for sound, video, modem ect? PS, do I need to download these as well. System BIOS Description Version System Date Palomar PE/PL BIOS CD 4.0 WinXP 23-01-2004 Palomar PE/PL BIOS CD 3.9 WinXP 22-10-2003 thanks chazy

Edited by chazyb, 21 February 2008 - 03:31 AM.

[chazyb]

Hi again I think I am nearly there with the pc settings ect but what about windows? do I need a number or something for that or anything to keep it as it is? thanks chazy

[Doug]

Hi Chazyb, Yes. You should download and save to CD all of the drivers that you indicate. Your Windows XP SP2 is just fine. SP2 "includes" all of SP1. So you are OK with the "standard driver for USB 2.0 on the Palomar PE motherboard." ________________ Windows XP has a Certificate of Authenticity (COA). Usually it appears on a holographic sticker attached to the outside of your computer case. You will need those numbers if a complete re-installation of Windows XP is eventually necessary.

[chazyb]

Hi Doug I saved the chip sets to my external hard drive not cd {seem to having probs putting anything on cd at the mo but dvd is ok so it could just be the discs} is saving to the E hard drive ok? or should it be cd? Also where would I find tthe info about windows that I need to save? I have the sticker on my pc case, will it be stored on the pc disc?. thanks chazy

Edited by chazyb, 21 February 2008 - 09:17 AM.

[Doug]

Hi Chazyb,

Since, if needed, you would be installing the chipset drivers and other drivers early in your repair (after Windows is installed, but before the devices are fully functional) it would be recommended to have the drivers on CD rather than on an external HD.

Remember that one of the Drivers that would need to be installed is the USB 2.0 driver for your Palomar PE motherboard.
If the default or legacy USB drivers available via Windows XP are not sufficient to utilize your External Hard Drive, you would have the information saved, but no way to use it.

I'm confused about this:

Also where would I find tthe info about windows that I need to save? I have the sticker on my pc case, will it be stored on the pc disc?.

Seems like you have the required information Product Identification Code, from the Sticker.

Unless you "upgraded" the machine to XP from Windows /98*ME or Windows 2000, the sticker on your case should be referring to your actual Windows XP Product Key.

[chazyb]

Hi Windows XP Product Key. that is what I wanted to know about lol is it included in the cd I got with my computer? I hope you know what I mean cos I don't lol. Also now that I have saved the drivers to my desktop and E hard drive I am not sure where to point to to copy them to cd? When given the option of drives which do I copy to and should I put a cd in before I start lol thanks chazy

[Doug]

Hi Chazyb,

Yes the Product Key is often included on a sticker on the envelop that the XP CD comes in.
Sometimes the Product Key is printed on the CD itself
Often times it is only printed on the COA sticker on the case of the machine.
Glad you found it.
It is an 25-digit alpha-numeric sequence.
You should write it down on a piece of paper and store it separately in a safe place.
By safe place, I mean just somewhere separate from the envelope, CD or machine, where you can have it as a second copy.
______________

Here's an informative link that will help you do the actual saving/burning to CD.
http://www.microsoft...n_august13.mspx