24 replies to this topic

[USNChiefRet.]

HP Laptop locks up when I search for files, try to delete files/empty recycle bin, copy files to external hard drive, basically any time I try to do something in my folders or drives, I get the dreaded "Not Responding" response. My HP also locks up when I am using Edge and Firefox with more than 2 or 3 pages open. My HP particulars are copied below and I believe this laptop is 2-3 years old (I got it from my son). Alit so when I have my external connected, it will not eject when I select the function on my task bar.

 

Device name LAPTOP-5GL1H21S

Processor 11th Gen Intel® Core™ i5-1135G7 @ 2.40GHz   2.40 GHz

Installed RAM 8.00 GB (7.65 GB usable)

Device ID D0D95ADF-1EB9-4F5F-8D46-5F0F75048261

Product ID 00325-82037-88459-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

 

Edition Windows 11 Home

Version 21H2

Installed on ‎10/‎30/‎2021

OS build 22000.739

Experience Windows Feature Experience Pack 1000.22000.739.0

 

P.S. I performed searches for FAQ/topics but kept getting an error after a minute or two as the search was in progress (see attached).

 

 

Attached Thumbnails

• 

[PhillPower2]

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

To publish a Speccy profile to the Web:

1. In Speccy, click File, and then click Publish Snapshot.
2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[USNChiefRet.]

Thanks for responding PhillPower2!!! Is this what you need or do you need something else?

 

http://speccy.pirifo...y2La71F7a1Ox3RB

[PhillPower2]

That's it 

 

RAM

Memory

Size: 7836 MBytes

Physical Memory

Memory Usage: 77 %

 

 

Something is using up nearly all of the RAM this would explain the behaviour that you describe.

 

Malwarebytes

Antivirus: Enabled

 

 

Is MBAM a paid for product or a trial version, either way there is no need for it as Windows Defender is one of the best AVs that there is, it doesn't hog resources or cause conflicts either.

 

Other points of note in Speccy, the drive is configured as a RAID array which will not help and you have 8GB but if it is only the one stick it can only work in single channel which reduces it`s performance by 50% of what it is capable of when paired with a matching stick that enables dual channel.

 

Use the Crucial system scanner tool to see what it says about your RAM.

 

You are welcome btw 

Edited by PhillPower2, 18 June 2022 - 08:22 AM.

[USNChiefRet.]

I ran the scan but got the following (cannot post a screen shot for some reason):

 

SYSTEM SCAN RESULTS

 

Scan ID: 9C93F83D31D926C3

 

Well this is embarrassing! No system match was found.

 

Somehow, a match for your system has eluded our industry leading compatibility database. Our compatibility team will be searching for a solution if it is available, so check back soon.

[USNChiefRet.]

So what you are saying is remove Malwarebytes and cancel my subscription?  Is Windows Defender on my computer? Sorry if I seem stupid, not a computer tech.

[PhillPower2]

Never come across that before, try the app here instead don't worry about it being a UK company, we are only checking for possible upgrade options and you can get anything that may be suggested where you are.

 

No not outright saying cancel your subscription but as a minimum we do need to uninstall it to see if that alleviates the problem, it can always be reinstalled again later if given the all clear, MBAM does have a history of hogging resources and if you only have the one stick of RAM the issue will be worse.

 

Windows 8, 8.1, 10 and 11 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1, 10 and 11. 

 

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

 

Create a new system restore point then see the Malwarebytes removal info here

[USNChiefRet.]

System Manufacturer: HP System Series / Model: HP Laptop 15-dy2xxx Serial Number: 5CD102NHQY COPYHP SUPPORT

If your exact model is not found below please follow these instructions:

1. Click the 'COPY' button to copy your serial number to the clipboard.
2. Click the 'HP SUPPORT' button and paste into the 'Serial Number' box on the HP support website, then click 'Check warranty'.
3. Copy the model number shown above the warranty details on the HP website and paste into the search box at the top of this page.

Motherboard: HP - 87FE Total Installed Memory: 8 GB Memory Type: Unknown Modules Installed: Slot "BANK 0" has 4 GB installed
Slot "BANK 0" has 4 GB installed Operating System: Microsoft Windows 11 Home (64-bit)

[PhillPower2]

You have two sticks of RAM and therefore you have dual channel which offers better performance than that of single channel, something else is using up all of the RAM.

 

For testing purposes you should now follow the other suggested steps and see how the computer behaves once MBAM has been correctly uninstalled and the computer then restarted.

[USNChiefRet.]

Made a restore point and removed MBAM, then restarted. Still same issue. Edge locks up and pages do not load, File Explorer "Not Responding" etc. so where do we go from here?

[PhillPower2]

Apologies for the delay getting back to you, not had time for forums this week I`m afraid.

 

Download MiniToolBox and save the file to the Desktop.

 

Close the browser and run the tool, check the following options;

 

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.

Edited by PhillPower2, 23 June 2022 - 11:04 AM.

[USNChiefRet.]

MiniToolBox by Farbar  Version: 13-05-2022

Ran by rsm6b (administrator) on 23-06-2022 at 21:35:57

Running from "C:\Users\rsm6b\Desktop"

Microsoft Windows 11 Home  (X64)

Model: HP Laptop 15-dy2xxx Manufacturer: HP

Boot Mode: Normal

***************************************************************************

 

========================= Flush DNS: ===================================

 

Windows IP Configuration

 

Successfully flushed the DNS Resolver Cache.

 

 

========================= IE Proxy Settings: ============================== 

 

Proxy is not enabled.

No Proxy Server is set.

 

"Reset IE Proxy Settings": IE Proxy Settings were reset.

 

========================= FF Proxy Settings: ============================== 

 

 

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

 

========================= Hosts content: =================================

========================= IP Configuration: ================================

 

Private Internet Access Network Adapter = Local Area Connection (Connected)

Realtek RTL8821CE 802.11ac PCIe Adapter = Wi-Fi (Connected)

 

 

# ----------------------------------

# IPv4 Configuration

# ----------------------------------

pushd interface ipv4

 

reset

set global

set interface interface="Ethernet (Kernel Debugger)" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Local Area Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

 

 

popd

# End of IPv4 configuration

 

 

 

Windows IP Configuration

 

   Host Name . . . . . . . . . . . . : LAPTOP-5GL1H21S

   Primary Dns Suffix  . . . . . . . : 

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

   DNS Suffix Search List. . . . . . : Home

 

Unknown adapter Local Area Connection:

 

   Connection-specific DNS Suffix  . : 

   Description . . . . . . . . . . . : Private Internet Access Network Adapter

   Physical Address. . . . . . . . . : 00-FF-62-CA-5A-DB

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::8542:cf1:9807:6d92%9(Preferred) 

   IPv4 Address. . . . . . . . . . . : 10.19.18.7(Preferred) 

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Thursday, June 23, 2022 8:41:22 PM

   Lease Expires . . . . . . . . . . : Friday, June 23, 2023 8:41:22 PM

   Default Gateway . . . . . . . . . : 

   DHCP Server . . . . . . . . . . . : 10.19.18.254

   DHCPv6 IAID . . . . . . . . . . . : 704708450

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-29-0E-1B-E4-20-4E-F6-C4-06-1D

   DNS Servers . . . . . . . . . . . : 10.0.0.243

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Wireless LAN adapter Local Area Connection* 1:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : 

   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter

   Physical Address. . . . . . . . . : 22-4E-F6-C4-06-1D

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Local Area Connection* 2:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : 

   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2

   Physical Address. . . . . . . . . : A2-4E-F6-C4-06-1D

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Wi-Fi:

 

   Connection-specific DNS Suffix  . : Home

   Description . . . . . . . . . . . : Realtek RTL8821CE 802.11ac PCIe Adapter

   Physical Address. . . . . . . . . : 20-4E-F6-C4-06-1D

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::3dba:1629:903d:41c9%8(Preferred) 

   IPv4 Address. . . . . . . . . . . : 192.168.1.48(Preferred) 

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Thursday, June 23, 2022 8:41:20 PM

   Lease Expires . . . . . . . . . . : Friday, June 24, 2022 8:41:20 AM

   Default Gateway . . . . . . . . . : 192.168.1.1

   DHCP Server . . . . . . . . . . . : 192.168.1.1

   DHCPv6 IAID . . . . . . . . . . . : 102780662

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-29-0E-1B-E4-20-4E-F6-C4-06-1D

   DNS Servers . . . . . . . . . . . : 80.58.61.250

                                       80.58.61.254

   Primary WINS Server . . . . . . . : 192.168.1.1

   NetBIOS over Tcpip. . . . . . . . : Enabled

Server:  6b362fc00d28

Address:  10.0.0.243

 

Name:    google.com

Addresses:  2a00:1450:4003:811::200e

  142.250.201.78

 

 

Pinging google.com [142.250.201.78] with 32 bytes of data:

Reply from 142.250.201.78: bytes=32 time=14ms TTL=120

Reply from 142.250.201.78: bytes=32 time=18ms TTL=120

 

Ping statistics for 142.250.201.78:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 14ms, Maximum = 18ms, Average = 16ms

Server:  6b362fc00d28

Address:  10.0.0.243

 

Name:    yahoo.com

Addresses:  2001:4998:44:3507::8001

  2001:4998:124:1507::f001

  2001:4998:24:120d::1:0

  2001:4998:44:3507::8000

  2001:4998:24:120d::1:1

  2001:4998:124:1507::f000

  98.137.11.163

  74.6.143.26

  74.6.231.20

  74.6.143.25

  74.6.231.21

  98.137.11.164

 

 

Pinging yahoo.com [98.137.11.164] with 32 bytes of data:

Reply from 98.137.11.164: bytes=32 time=180ms TTL=50

Reply from 98.137.11.164: bytes=32 time=180ms TTL=50

 

Ping statistics for 98.137.11.164:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 180ms, Maximum = 180ms, Average = 180ms

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================

Interface List

  9...00 ff 62 ca 5a db ......Private Internet Access Network Adapter

 14...22 4e f6 c4 06 1d ......Microsoft Wi-Fi Direct Virtual Adapter

  7...a2 4e f6 c4 06 1d ......Microsoft Wi-Fi Direct Virtual Adapter #2

  8...20 4e f6 c4 06 1d ......Realtek RTL8821CE 802.11ac PCIe Adapter

  1...........................Software Loopback Interface 1

===========================================================================

 

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination        Netmask          Gateway       Interface  Metric

          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.48     45

          0.0.0.0        128.0.0.0       10.19.18.1       10.19.18.7      3

       10.0.0.243  255.255.255.255       10.19.18.1       10.19.18.7      3

       10.19.18.0    255.255.255.0         On-link        10.19.18.7    259

       10.19.18.7  255.255.255.255         On-link        10.19.18.7    259

     10.19.18.255  255.255.255.255         On-link        10.19.18.7    259

        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331

        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331

  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331

        128.0.0.0        128.0.0.0       10.19.18.1       10.19.18.7      3

      192.168.1.0    255.255.255.0         On-link      192.168.1.48    301

     192.168.1.48  255.255.255.255         On-link      192.168.1.48    301

    192.168.1.255  255.255.255.255         On-link      192.168.1.48    301

    212.102.49.73  255.255.255.255      192.168.1.1     192.168.1.48     45

        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331

        224.0.0.0        240.0.0.0         On-link        10.19.18.7    259

        224.0.0.0        240.0.0.0         On-link      192.168.1.48    301

  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331

  255.255.255.255  255.255.255.255         On-link        10.19.18.7    259

  255.255.255.255  255.255.255.255         On-link      192.168.1.48    301

===========================================================================

Persistent Routes:

  None

 

IPv6 Route Table

===========================================================================

Active Routes:

 If Metric Network Destination      Gateway

  1    331 ::1/128                  On-link

  9    259 fe80::/64                On-link

  8    301 fe80::/64                On-link

  8    301 fe80::3dba:1629:903d:41c9/128

                                    On-link

  9    259 fe80::8542:cf1:9807:6d92/128

                                    On-link

  1    331 ff00::/8                 On-link

  9    259 ff00::/8                 On-link

  8    301 ff00::/8                 On-link

===========================================================================

Persistent Routes:

  None

========================= Winsock entries =====================================

 

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [67632] (Microsoft Corporation)

Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [72192] (Microsoft Corporation)

Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [72192] (Microsoft Corporation)

Catalog5 04 C:\WINDOWS\SysWOW64\mswsock.dll [318800] (Microsoft Corporation)

Catalog5 05 C:\WINDOWS\SysWOW64\winrnr.dll [44432] (Microsoft Corporation)

Catalog5 06 C:\WINDOWS\SysWOW64\wshbth.dll [51712] (Microsoft Corporation)

Catalog5 07 C:\WINDOWS\SysWOW64\nlansp_c.dll [83456] (Microsoft Corporation)

Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [318800] (Microsoft Corporation)

Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [318800] (Microsoft Corporation)

Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [318800] (Microsoft Corporation)

Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [318800] (Microsoft Corporation)

Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [318800] (Microsoft Corporation)

Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [318800] (Microsoft Corporation)

Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [318800] (Microsoft Corporation)

Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [318800] (Microsoft Corporation)

Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [318800] (Microsoft Corporation)

Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [318800] (Microsoft Corporation)

Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [318800] (Microsoft Corporation)

Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [318800] (Microsoft Corporation)

Catalog9 13 C:\WINDOWS\SysWOW64\mswsock.dll [318800] (Microsoft Corporation)

Catalog9 14 C:\WINDOWS\SysWOW64\mswsock.dll [318800] (Microsoft Corporation)

x64-Catalog5 01 C:\Windows\System32\napinsp.dll [103648] (Microsoft Corporation)

x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [110592] (Microsoft Corporation)

x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [110592] (Microsoft Corporation)

x64-Catalog5 04 C:\Windows\System32\mswsock.dll [430080] (Microsoft Corporation)

x64-Catalog5 05 C:\Windows\System32\winrnr.dll [82992] (Microsoft Corporation)

x64-Catalog5 06 C:\Windows\System32\wshbth.dll [86016] (Microsoft Corporation)

x64-Catalog5 07 C:\Windows\System32\nlansp_c.dll [126976] (Microsoft Corporation)

x64-Catalog9 01 C:\Windows\System32\mswsock.dll [430080] (Microsoft Corporation)

x64-Catalog9 02 C:\Windows\System32\mswsock.dll [430080] (Microsoft Corporation)

x64-Catalog9 03 C:\Windows\System32\mswsock.dll [430080] (Microsoft Corporation)

x64-Catalog9 04 C:\Windows\System32\mswsock.dll [430080] (Microsoft Corporation)

x64-Catalog9 05 C:\Windows\System32\mswsock.dll [430080] (Microsoft Corporation)

x64-Catalog9 06 C:\Windows\System32\mswsock.dll [430080] (Microsoft Corporation)

x64-Catalog9 07 C:\Windows\System32\mswsock.dll [430080] (Microsoft Corporation)

x64-Catalog9 08 C:\Windows\System32\mswsock.dll [430080] (Microsoft Corporation)

x64-Catalog9 09 C:\Windows\System32\mswsock.dll [430080] (Microsoft Corporation)

x64-Catalog9 10 C:\Windows\System32\mswsock.dll [430080] (Microsoft Corporation)

x64-Catalog9 11 C:\Windows\System32\mswsock.dll [430080] (Microsoft Corporation)

x64-Catalog9 12 C:\Windows\System32\mswsock.dll [430080] (Microsoft Corporation)

x64-Catalog9 13 C:\Windows\System32\mswsock.dll [430080] (Microsoft Corporation)

x64-Catalog9 14 C:\Windows\System32\mswsock.dll [430080] (Microsoft Corporation)

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (06/22/2022 11:03:40 PM) (Source: Application Hang) (EventID: 1002) (User: )

Description: The program explorer.exe version 10.0.22000.708 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 

Process ID: 1d8c

 

Start Time: 01d8866e0be190e9

 

Termination Time: 60000

 

Application Path: C:\Windows\explorer.exe

 

Report Id: f0e99083-543f-4d8d-9c23-a16690e5ece8

 

Faulting package full name: 

 

Faulting package-relative application ID: 

 

Hang type: Unknown

 

Error: (06/22/2022 09:18:43 PM) (Source: Firefox Default Browser Agent) (EventID: 12007) (User: )

Description: Event-ID 12007

 

Error: (06/22/2022 09:18:43 PM) (Source: Firefox Default Browser Agent) (EventID: 0) (User: )

Description: Event-ID 0

 

Error: (06/20/2022 05:50:00 PM) (Source: Microsoft Office 16) (EventID: 2000) (User: )

Description: Microsoft Word: Accepted Safe Mode action : Word couldn't start last time. Safe mode could help you troubleshoot the problem, but some features might not be available in this mode.

 

Do you want to start in safe mode?.

 

Error: (06/20/2022 05:20:47 PM) (Source: Application Hang) (EventID: 1002) (User: )

Description: The program explorer.exe version 10.0.22000.708 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 

Process ID: 3bf0

 

Start Time: 01d884b8abeb8921

 

Termination Time: 60000

 

Application Path: C:\Windows\explorer.exe

 

Report Id: 7d2b28a6-8910-49ef-a5af-ef458282b324

 

Faulting package full name: 

 

Faulting package-relative application ID: 

 

Hang type: Unknown

 

Error: (06/20/2022 12:16:29 PM) (Source: Application Hang) (EventID: 1002) (User: )

Description: The program WINWORD.EXE version 16.0.15225.20288 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 

Process ID: 3904

 

Start Time: 01d8848e9533bebe

 

Termination Time: 35641

 

Application Path: C:\Program Files\Microsoft Office\root\Office16\WINWORD.EXE

 

Report Id: 26533f21-ebc7-4e46-a160-2bbedc94c16c

 

Faulting package full name: 

 

Faulting package-relative application ID: 

 

Hang type: Unknown

 

Error: (06/20/2022 12:15:34 PM) (Source: Application Hang) (EventID: 1002) (User: )

Description: The program WINWORD.EXE version 16.0.15225.20288 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 

Process ID: 3510

 

Start Time: 01d8848e7bc5f009

 

Termination Time: 60000

 

Application Path: C:\Program Files\Microsoft Office\root\Office16\WINWORD.EXE

 

Report Id: 32c2b3c7-e337-4024-8882-9a5855c64f27

 

Faulting package full name: 

 

Faulting package-relative application ID: 

 

Hang type: Unknown

 

Error: (06/20/2022 12:15:12 PM) (Source: Application Hang) (EventID: 1002) (User: )

Description: The program WINWORD.EXE version 16.0.15225.20288 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 

Process ID: f84

 

Start Time: 01d8848e6bc6dcc2

 

Termination Time: 60000

 

Application Path: C:\Program Files\Microsoft Office\root\Office16\WINWORD.EXE

 

Report Id: 84de44eb-8e61-4682-afb7-0d654b833e65

 

Faulting package full name: 

 

Faulting package-relative application ID: 

 

Hang type: Unknown

 

Error: (06/19/2022 09:18:13 AM) (Source: Microsoft-Windows-Defrag) (EventID: 264) (User: )

Description: The storage optimizer couldn't complete defragmentation on TOSHIBA EXT (D:) because: The dirty bit is set on this volume. (0x89000015)

 

Error: (06/19/2022 08:30:10 AM) (Source: Microsoft-Windows-Perflib) (EventID: 1023) (User: NT AUTHORITY)

Description: Windows cannot load the extensible counter DLL "C:\WINDOWS\system32\sysmain.dll" (Win32 error code 126).

 

 

System errors:

=============

Error: (06/23/2022 08:44:04 PM) (Source: Service Control Manager) (EventID: 7000) (User: )

Description: The Group Policy Client service failed to start due to the following error: 

%%1053 = The service did not respond to the start or control request in a timely fashion.

 

Error: (06/23/2022 08:44:04 PM) (Source: Service Control Manager) (EventID: 7009) (User: )

Description: A timeout was reached (30000 milliseconds) while waiting for the Group Policy Client service to connect.

 

Error: (06/23/2022 08:44:04 PM) (Source: Service Control Manager) (EventID: 7000) (User: )

Description: The Client License Service (ClipSVC) service failed to start due to the following error: 

%%1053 = The service did not respond to the start or control request in a timely fashion.

 

Error: (06/23/2022 08:44:04 PM) (Source: Service Control Manager) (EventID: 7009) (User: )

Description: A timeout was reached (30000 milliseconds) while waiting for the Client License Service (ClipSVC) service to connect.

 

Error: (06/23/2022 08:43:48 PM) (Source: DCOM) (EventID: 10005) (User: NT AUTHORITY)

Description: Event-ID 10005

 

Error: (06/23/2022 08:43:48 PM) (Source: Service Control Manager) (EventID: 7000) (User: )

Description: The Microsoft Edge Update Service (edgeupdate) service failed to start due to the following error: 

%%1053 = The service did not respond to the start or control request in a timely fashion.

 

Error: (06/23/2022 08:43:48 PM) (Source: Service Control Manager) (EventID: 7009) (User: )

Description: A timeout was reached (30000 milliseconds) while waiting for the Microsoft Edge Update Service (edgeupdate) service to connect.

 

Error: (06/23/2022 08:42:01 PM) (Source: Service Control Manager) (EventID: 7034) (User: )

Description: The Downloaded Maps Manager service terminated unexpectedly.  It has done this 1 time(s).

 

Error: (06/23/2022 08:41:15 PM) (Source: Microsoft-Windows-NDIS) (EventID: 10317) (User: )

Description: Miniport Microsoft Wi-Fi Direct Virtual Adapter #2, {45d8a53d-4f7e-48cc-9422-72b407567363}, had event 74

 

Error: (06/23/2022 02:59:42 AM) (Source: disk) (EventID: 11) (User: )

Description: The driver detected a controller error on \Device\Harddisk1\DR1.

 

 

Windows Defender:

================

Date: 2022-06-23 21:01:20

Description: 

Microsoft Defender Antivirus scan has been stopped before completion.

Scan Type: Antimalware

Scan Parameters: Quick Scan

 

Date: 2022-06-19 23:07:14

Description: 

Microsoft Defender Antivirus scan has been stopped before completion.

Scan Type: Antimalware

Scan Parameters: Quick Scan

Event[0]

 

Date: 2022-06-05 22:37:20

Description: 

Microsoft Defender Antivirus has encountered an error trying to update security intelligence.

New security intelligence Version: 1.367.1073.0

Previous security intelligence Version: 1.367.384.0

Update Source: User

Security intelligence Type: AntiSpyware

Update Type: Delta

Current Engine Version: 1.1.19200.6

Previous Engine Version: 1.1.19200.6

Error code: 0x80509004

Error description: An unexpected problem occurred. Install any available updates, and then try to start the program again. For information on installing updates, see Help and Support. 

 

Date: 2022-06-05 22:37:20

Description: 

Microsoft Defender Antivirus has encountered an error trying to update security intelligence.

New security intelligence Version: 1.367.1073.0

Previous security intelligence Version: 1.367.384.0

Update Source: User

Security intelligence Type: AntiVirus

Update Type: Delta

Current Engine Version: 1.1.19200.6

Previous Engine Version: 1.1.19200.6

Error code: 0x80509004

Error description: An unexpected problem occurred. Install any available updates, and then try to start the program again. For information on installing updates, see Help and Support. 

 

Date: 2022-06-05 22:37:14

Description: 

Microsoft Defender Antivirus has encountered an error trying to update security intelligence.

New security intelligence Version: 

Previous security intelligence Version: 1.367.384.0

Update Source: Microsoft Update Server

Security intelligence Type: AntiVirus

Update Type: Full

Current Engine Version: 

Previous Engine Version: 1.1.19200.6

Error code: 0x8007045b

Error description: A system shutdown is in progress. 

 

Date: 2022-05-21 15:00:25

Description: 

Microsoft Defender Antivirus has encountered an error trying to update security intelligence.

New security intelligence Version: 

Previous security intelligence Version: 1.363.856.0

Update Source: Microsoft Update Server

Security intelligence Type: AntiVirus

Update Type: Full

Current Engine Version: 

Previous Engine Version: 1.1.19200.5

Error code: 0x8007045b

Error description: A system shutdown is in progress. 

 

Date: 2022-01-08 13:29:49

Description: 

Microsoft Defender Antivirus has encountered an error trying to update security intelligence.

New security intelligence Version: 

Previous security intelligence Version: 1.355.369.0

Update Source: Microsoft Malware Protection Center

Security intelligence Type: AntiVirus

Update Type: Full

Current Engine Version: 

Previous Engine Version: 1.1.18800.4

Error code: 0x80072f8f

Error description: A security error occurred 

 

CodeIntegrity Errors:

====================

Date: 2022-06-23 20:57:11

Description: 

Code Integrity determined that a process (\Device\HarddiskVolume3\ProgramData\Microsoft\Windows Defender\Platform\4.18.2205.7-0\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Program Files\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

 

Date: 2022-06-23 20:48:59

Description: 

Code Integrity determined that a process (\Device\HarddiskVolume3\ProgramData\Microsoft\Windows Defender\Platform\4.18.2205.7-0\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9dbfad2c6843c394\igd10iumd64.dll that did not meet the Custom 3 / Antimalware signing level requirements.

 

Date: 2022-06-23 20:48:40

Description: 

Code Integrity determined that a process (\Device\HarddiskVolume3\ProgramData\Microsoft\Windows Defender\Platform\4.18.2203.5-0\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_9dbfad2c6843c394\igd10iumd64.dll that did not meet the Custom 3 / Antimalware signing level requirements.

 

 

=========================== Installed Programs ============================

 

7-Zip 19.00 (HKLM-x32\...\7-Zip) (Version: 19.00 - Igor Pavlov)

Active Directory Authentication Library for SQL Server (HKLM\...\{6BF11ECE-3CE8-4FBA-991A-1F55AA6BE5BF}) (Version: 15.0.1300.359 - Microsoft Corporation) Hidden

Adobe Acrobat DC (64-bit) (HKLM\...\{AC76BA86-1033-1033-7760-BC15014EA700}) (Version: 22.001.20117 - Adobe)

Anoto Live SDK C++ for Windows (HKLM\...\{C1DF32BB-DA39-499C-A7D5-874F03BF84D0}) (Version: 2.2.0.481 - Anoto AB) Hidden

Application Verifier x64 External Package (HKLM\...\{8A4CD158-E6B3-6D91-D7DE-10098BC980E2}) (Version: 10.1.19041.685 - Microsoft) Hidden

ClickOnce Bootstrapper Package for Microsoft .NET Framework (HKLM-x32\...\{0243F145-076D-423A-8F77-218DC8840261}) (Version: 4.8.04119 - Microsoft Corporation) Hidden

DiagnosticsHub_CollectionService (HKLM\...\{1F3C3AAC-9F7A-47DA-A082-0ACE770041BE}) (Version: 16.1.28901 - Microsoft Corporation) Hidden

Easy Photo Scan (HKLM-x32\...\{99364024-626C-4BE1-89C8-2F207023497B}) (Version: 1.00.0018 - Seiko Epson Corporation)

Entity Framework 6.2.0 Tools  for Visual Studio 2019 (HKLM-x32\...\{F878746A-C5F7-420A-A672-4DFEF74ADC3A}) (Version: 6.2.0.0 - Microsoft Corporation) Hidden

Hell Let Loose (HKLM\...\Steam App 686810) (Version:  - Black Matter Pty Ltd)

HP Documentation (HKLM\...\HP_Documentation) (Version: 1.0.0.1 - HP Inc.)

icecap_collection_neutral (HKLM-x32\...\{1036893D-9917-4E70-B96C-8D72A2B224BC}) (Version: 16.10.31306 - Microsoft Corporation) Hidden

icecap_collection_x64 (HKLM\...\{289873DF-80D0-4D7D-8068-D25D342A26FA}) (Version: 16.10.31306 - Microsoft Corporation) Hidden

icecap_collectionresources (HKLM-x32\...\{D2B4539C-173B-4B8D-A021-E22E9566BC24}) (Version: 16.10.31306 - Microsoft Corporation) Hidden

icecap_collectionresourcesx64 (HKLM-x32\...\{38CE202D-7880-4101-9739-83619300EC58}) (Version: 16.10.31306 - Microsoft Corporation) Hidden

IIS 10.0 Express (HKLM\...\{0307C98E-AE82-4A4F-A950-A72FBD805338}) (Version: 10.0.04403 - Microsoft Corporation)

IIS Express Application Compatibility Database for x64 (HKLM\...\{08274920-8908-45c2-9258-8ad67ff77b09}.sdb) (Version:  - ) Hidden

IIS Express Application Compatibility Database for x86 (HKLM\...\{ad846bae-d44b-4722-abad-f7420e08bcd9}.sdb) (Version:  - ) Hidden

InstallRoot (HKLM\...\{F644C633-7AB8-42E5-9886-39CA59F8C6F0}) (Version: 5.5 - DoD PKE)

InstallRoot (HKLM-x32\...\{B48F8D38-B01E-44DC-9884-DB4AD1B8CA2B}) (Version: 5.5 - DoD PKE)

IntelliTraceProfilerProxy (HKLM-x32\...\{7D94CF67-6666-4111-B027-D7AB7F189F70}) (Version: 15.0.18198.01 - Microsoft Corporation) Hidden

Kits Configuration Installer (HKLM-x32\...\{E75A9998-E979-760B-6AEB-49763F279EDD}) (Version: 10.1.19041.685 - Microsoft) Hidden

Livescribe+ Desktop (HKLM-x32\...\{A75E9474-B9E8-45A8-BB34-2B0EFFAD0CDC}) (Version: 1.6.12.0 - Livescribe) Hidden

Livescribe+ Desktop Installer (HKLM-x32\...\{4acfe16b-d761-4a11-a65c-b29a9b5e7f37}) (Version: 1.2.2.126 - Livescribe)

Microsoft .NET SDK 5.0.300 (x64) from Visual Studio (HKLM\...\{7D721068-4D31-4A38-B152-A4112C38708E}) (Version: 5.3.21.26805 - Microsoft Corporation)

Microsoft 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.15225.20288 - Microsoft Corporation)

Microsoft ODBC Driver 17 for SQL Server (HKLM\...\{8D98AC2C-FC5C-440D-A2D3-6C9655F957D8}) (Version: 17.2.0.1 - Microsoft Corporation)

Microsoft OneDrive (HKLM\...\OneDriveSetup.exe) (Version: 22.111.0522.0002 - Microsoft Corporation)

Microsoft SQL Server 2016 LocalDB  (HKLM\...\{9097BF1A-13A0-4A4A-A1F8-473E2A669863}) (Version: 13.1.4001.0 - Microsoft Corporation)

Microsoft System CLR Types for SQL Server 2019 CTP2.2 (HKLM\...\{8D7CE3B0-5379-46FE-9F4B-A65D9F4CC1F1}) (Version: 15.0.1200.24 - Microsoft Corporation)

Microsoft Update Health Tools (HKLM\...\{6A2A8076-135F-4F55-BB02-DED67C8C6934}) (Version: 4.67.0.0 - Microsoft Corporation)

Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)

Microsoft Visual Studio Installer (HKLM\...\{6F320B93-EE3C-4826-85E0-ADF79F8D4C61}) (Version: 2.10.2174.31177 - Microsoft Corporation)

Mozilla Firefox (x64 en-GB) (HKLM\...\Mozilla Firefox 101.0.1 (x64 en-GB)) (Version: 101.0.1 - Mozilla)

Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 89.0 - Mozilla)

MSI Development Tools (HKLM-x32\...\{7AAC93B0-F3D7-6B24-6B37-9E74980C1C81}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.15225.20150 - Microsoft Corporation) Hidden

Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.15225.20288 - Microsoft Corporation) Hidden

Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0409-1000-0000000FF1CE}) (Version: 16.0.14131.20278 - Microsoft Corporation) Hidden

Open XML SDK 2.5 for Microsoft Office (HKLM-x32\...\{3EA16E23-14D2-466A-8268-D7CD40DC46B6}) (Version: 2.5.5631 - Microsoft Corporation) Hidden

Plarium Play (HKLM-x32\...\{41000c3b-605f-4f82-b39c-1b52479da52a}) (Version: 6.9.0 - Plarium)

Plarium Play (HKLM-x32\...\{7568A7FF-8F47-4A59-822C-7B601CD36AAA}) (Version: 6.9.0 - Plarium) Hidden

Private Internet Access (HKLM\...\{33023371-7761-4F81-BBB1-0E0D0D175ACF}) (Version: 3.2.0+06857 - Private Internet Access, Inc.)

Private Internet Access WinTUN Driver (HKLM\...\{0419A0C0-4CC8-459E-9BAE-F3BF5D2E2CCB}) (Version: 1.0 - Private Internet Access, Inc.) Hidden

SDK ARM Additions (HKLM-x32\...\{FCF9D89E-6F79-64FB-B08D-B0E69FF54DEE}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

SDK ARM Redistributables (HKLM-x32\...\{72DB07D6-E166-5A3F-B6E6-4664383781B8}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

SmartWirelessInstaller (HKLM-x32\...\{D2E5B39B-89EC-420A-9231-12EBFBC6E6A1}) (Version: 1.21.0804 - LENOVO) Hidden

Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)

sptools_Microsoft.VisualStudio.OfficeDeveloperTools.Msi (HKLM-x32\...\{26778A28-6410-4CCA-B7D4-63A23C58526F}) (Version: 16.0.29931 - Microsoft Corporation) Hidden

sptools_Microsoft.VisualStudio.Vsto.Msi (HKLM-x32\...\{F8AA44A5-5B1F-4802-9B7B-3B6373AC51FB}) (Version: 16.0.28030 - Microsoft Corporation) Hidden

sptools_Microsoft.VisualStudio.Vsto.Msi.Resources (HKLM-x32\...\{3CF6EEAF-072E-47EB-8065-B628379449D3}) (Version: 16.0.28030 - Microsoft Corporation) Hidden

sptools_Microsoft.VisualStudio.Vsto.Msi.x64 (HKLM-x32\...\{D629D35F-A26E-4CF7-A512-3C890257A790}) (Version: 16.0.28030 - Microsoft Corporation) Hidden

Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)

Super Naughty Maid 2 (HKLM\...\Steam App 1097880) (Version:  - KENZsoft)

Tannenberg (HKLM\...\Steam App 633460) (Version:  - M2H)

TypeScript SDK (HKLM-x32\...\{C34D7309-4E94-4B6A-ABE8-C1EE566E9C1F}) (Version: 4.2.4.0 - Microsoft Corporation) Hidden

Uninstall FoxAssist.exe (HKLM-x32\...\{726ED0C9-2F88-4F93-BEFC-57219F94AB50}_is1) (Version: 1.12.002 - Foxwell Technology Co., Ltd.)

Universal CRT Extension SDK (HKLM-x32\...\{4D69FB64-4443-F2DD-DE1C-F14FD98AAC59}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

Universal CRT Headers Libraries and Sources (HKLM-x32\...\{6B56745A-F6A4-C51C-933A-AD96C00683EA}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

Universal CRT Redistributable (HKLM-x32\...\{A57CD0A6-4297-FD30-34A4-34758B6F5F69}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

Universal CRT Tools x64 (HKLM\...\{CD06199B-41C1-AE6D-7567-984CC68792C3}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

Universal CRT Tools x86 (HKLM-x32\...\{BD75F257-50A4-E0CD-9942-C3550CA3E66A}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

Universal General MIDI DLS Extension SDK (HKLM-x32\...\{A7E95C47-B5F4-110C-D27A-DECB03412B96}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

Update for  (KB2504637) (HKLM-x32\...\{CFEF48A8-BFB8-3EAC-8BA5-DE4F8AA267CE}.KB2504637) (Version: 1 - Microsoft Corporation)

Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - gamigo, Inc.) Hidden

vcpp_crt.redist.clickonce (HKLM-x32\...\{C1971FA7-C832-480E-91DC-21FBB0794C32}) (Version: 14.29.30037 - Microsoft Corporation) Hidden

Verdun (HKLM\...\Steam App 242860) (Version:  - M2H)

VS Immersive Activate Helper (HKLM-x32\...\{A71406B5-E487-4B01-8E59-D466841350F5}) (Version: 16.0.102.0 - Microsoft Corporation) Hidden

VS JIT Debugger (HKLM\...\{C7E8A4F2-EF09-42A8-B892-69D5ED99D965}) (Version: 16.0.102.0 - Microsoft Corporation) Hidden

VS Script Debugging Common (HKLM\...\{A4272808-82F5-410F-A5F9-1BF6F63F6B9A}) (Version: 16.0.102.0 - Microsoft Corporation) Hidden

VS WCF Debugging (HKLM\...\{E90279BA-36B4-4477-A1B7-C81B571172F2}) (Version: 16.0.102.0 - Microsoft Corporation) Hidden

vs_BlendMsi (HKLM-x32\...\{B5E3A3E1-1529-4D5A-9E95-34971FA07825}) (Version: 16.0.28329 - Microsoft Corporation) Hidden

vs_clickoncebootstrappermsi (HKLM-x32\...\{6F7948F9-8EED-4FA5-A1D9-7DD512A2CA26}) (Version: 16.10.31206 - Microsoft Corporation) Hidden

vs_clickoncebootstrappermsires (HKLM-x32\...\{271F1F42-B547-4498-825F-590DBB1774F7}) (Version: 16.0.28329 - Microsoft Corporation) Hidden

vs_clickoncesigntoolmsi (HKLM-x32\...\{30D97A69-3C0F-4552-9A72-60E591B210C7}) (Version: 16.0.28329 - Microsoft Corporation) Hidden

vs_codecoveragemsi (HKLM-x32\...\{57A1322F-3C5B-4066-8625-301FD9535304}) (Version: 16.10.31205 - Microsoft Corporation) Hidden

vs_codeduitestframeworkmsi (HKLM-x32\...\{92F1055E-06E7-4928-A29D-2D868EB12D26}) (Version: 16.0.28329 - Microsoft Corporation) Hidden

vs_communitymsi (HKLM-x32\...\{F2362422-8A5F-473B-B793-E9592B1EA9FA}) (Version: 16.10.31306 - Microsoft Corporation) Hidden

vs_communitymsires (HKLM-x32\...\{3751D1CF-9A44-43D2-B4BB-80FA6E7925A8}) (Version: 16.10.31213 - Microsoft Corporation) Hidden

vs_cuitcommoncoremsi16 (HKLM-x32\...\{DCCEE148-43B4-4F45-9E79-DB061E21D50F}) (Version: 16.5.29521 - Microsoft Corporation) Hidden

vs_cuitextensionmsi16 (HKLM-x32\...\{2AFC666C-935C-4B16-BB41-37A7CDF0B1DB}) (Version: 16.10.31306 - Microsoft Corporation) Hidden

vs_cuitextensionmsi16_x64 (HKLM-x32\...\{ED5909A0-996B-472D-B501-11D1AAFE9FE4}) (Version: 16.0.28329 - Microsoft Corporation) Hidden

vs_devenvmsi (HKLM-x32\...\{AD0C92A4-1514-4BC1-A723-A272A8343924}) (Version: 16.0.28329 - Microsoft Corporation) Hidden

vs_filehandler_amd64 (HKLM-x32\...\{8B6AE4FB-1E51-4BB4-B52C-CAC8A0340310}) (Version: 16.10.31206 - Microsoft Corporation) Hidden

vs_filehandler_x86 (HKLM-x32\...\{B0AA3BF6-3C13-4C9A-A043-4CEFBBE0A2D3}) (Version: 16.10.31206 - Microsoft Corporation) Hidden

vs_FileTracker_Singleton (HKLM-x32\...\{05CA3463-0B45-425D-9AF2-E1964AB85CBB}) (Version: 16.10.31303 - Microsoft Corporation) Hidden

vs_Graphics_Singletonx64 (HKLM\...\{76133D32-1325-48F3-929A-27EC7A323FBA}) (Version: 16.10.31213 - Microsoft Corporation) Hidden

vs_Graphics_Singletonx86 (HKLM-x32\...\{E42F1CFF-80C7-4865-B378-1EFCF312C1BF}) (Version: 16.10.31213 - Microsoft Corporation) Hidden

vs_minshellinteropmsi (HKLM-x32\...\{883D29E5-9A41-4C45-A192-C10B8078BF0C}) (Version: 16.10.31306 - Microsoft Corporation) Hidden

vs_minshellmsi (HKLM-x32\...\{E6B8D127-6C17-4E21-BA5C-B1D0C322BBA2}) (Version: 16.10.31320 - Microsoft Corporation) Hidden

vs_minshellmsires (HKLM-x32\...\{0916C6E1-6A0A-4887-9E00-D96FD44AFACE}) (Version: 16.10.31303 - Microsoft Corporation) Hidden

vs_networkemulationmsi_x64 (HKLM-x32\...\{4A7C360D-F268-4712-8D92-EBE9936DBEC8}) (Version: 16.0.28329 - Microsoft Corporation) Hidden

vs_SQLClickOnceBootstrappermsi (HKLM-x32\...\{9A9E968E-1C75-4B85-BCBF-D1E26D6F7A6B}) (Version: 16.10.31205 - Microsoft Corporation) Hidden

vs_tipsmsi (HKLM-x32\...\{E208E682-50EE-4F2F-9860-C91B906B8A03}) (Version: 16.0.28329 - Microsoft Corporation) Hidden

vs_vswebprotocolselectormsi (HKLM-x32\...\{634F7BE2-E181-4544-946F-B8BA774B9059}) (Version: 16.10.31206 - Microsoft Corporation) Hidden

WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.1.1.56 - WildTangent)

WildTangent Helper (HKLM-x32\...\{A39303AB-4898-4F12-BAA0-0B8630F86DB4}) (Version: 5.0.0.305 - WildTangent) Hidden

WildTangent ShortcutProvider (HKLM-x32\...\{80831F60-19D7-43B3-A60C-5CAF8C478DF6}) (Version: 7.0.0.511 - WildTangent) Hidden

WinAppDeploy (HKLM-x32\...\{2ADF1977-BF31-E127-B651-AC28A8658317}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

Windows PC Health Check (HKLM\...\{B1E7D0FD-7CFE-4E0C-A5DA-0F676499DB91}) (Version: 3.2.2110.14001 - Microsoft Corporation)

WinRT Intellisense Desktop - en-us (HKLM-x32\...\{BCF7CA0F-E53C-2A4F-B128-A751EC9A1016}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

WinRT Intellisense Desktop - Other Languages (HKLM-x32\...\{B42BF427-AFDB-C00F-DB60-6F51395D74A1}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

WinRT Intellisense IoT - en-us (HKLM-x32\...\{3335615C-ABEB-960E-2226-4274CD28E046}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

WinRT Intellisense IoT - Other Languages (HKLM-x32\...\{216D5F47-257D-6284-5849-B51037875EFA}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

WinRT Intellisense Mobile - en-us (HKLM-x32\...\{443FF51E-16C3-F23B-18FC-0D1D66024B0B}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

WinRT Intellisense PPI - en-us (HKLM-x32\...\{15E29AFF-CB19-A20B-9A81-B0765A63115F}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

WinRT Intellisense PPI - Other Languages (HKLM-x32\...\{FF2B49B7-0254-3D6A-4BE0-EF4C59DBCC2B}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

WinRT Intellisense UAP - en-us (HKLM-x32\...\{0AF3B821-474B-1885-473A-6E3FB4F1CF71}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

WinRT Intellisense UAP - Other Languages (HKLM-x32\...\{8832F8ED-1035-9ABE-FD73-4E5ABAA84A5C}) (Version: 10.1.19041.685 - Microsoft Corporation) Hidden

Workflow Manager Client 1.0 (HKLM\...\{69CD1F2D-DF68-4E23-9108-1B70783F2855}) (Version: 2.1.10525.2 - Microsoft Corporation) Hidden

Workflow Manager Tools 1.0 for Visual Studio (HKLM\...\{C3726F8C-851B-44AE-B971-33F1D70FF5FB}) (Version: 2.1.30411.0 - Microsoft Corporation) Hidden

 

Packages:

=========

Adobe Lightroom -> C:\Program Files\WindowsApps\AdobeSystemsIncorporated.AdobeLightroom_5.4.21325.0_x64__ynb6jyjzte8ga [2022-06-15] (Adobe Inc.)

Amazon -> C:\Program Files\WindowsApps\Amazon.com.Amazon_2018.519.2815.0_x64__343d40qqvtj1t [2021-01-20] (Amazon.com)

AV1 Video Extension -> C:\Program Files\WindowsApps\Microsoft.AV1VideoExtension_1.1.41601.0_x64__8wekyb3d8bbwe [2021-07-09] (Microsoft Corporation)

Fitbit -> C:\Program Files\WindowsApps\Fitbit.Fitbit_2.44.1997.0_x64__6mqt6hf9g46tw [2022-02-10] (Fitbit)

HP Audio Center -> C:\Program Files\WindowsApps\AD2F1837.HPAudioCenter_1.28.254.0_x64__v10z8vjag6ke6 [2021-12-03] (HP Inc.)

HP PC Hardware Diagnostics Windows -> C:\Program Files\WindowsApps\AD2F1837.HPPCHardwareDiagnosticsWindows_1.8.1.0_x64__v10z8vjag6ke6 [2022-03-10] (HP Inc.)

HP Privacy Settings -> C:\Program Files\WindowsApps\AD2F1837.HPPrivacySettings_1.0.42.0_x64__v10z8vjag6ke6 [2021-04-25] (HP Inc.)

HP QuickDrop -> C:\Program Files\WindowsApps\AD2F1837.HPQuickDrop_2.5.10203.0_x64__v10z8vjag6ke6 [2022-06-03] (HP Inc.)

HP Smart -> C:\Program Files\WindowsApps\AD2F1837.HPPrinterControl_136.1.269.0_x64__v10z8vjag6ke6 [2022-04-28] (HP Inc.)

HP Support Assistant -> C:\Program Files\WindowsApps\AD2F1837.HPSupportAssistant_9.17.31.0_x64__v10z8vjag6ke6 [2022-06-08] (HP Inc.)

HP System Event Utility -> C:\Program Files\WindowsApps\AD2F1837.HPSystemEventUtility_1.2.15.0_x64__v10z8vjag6ke6 [2022-01-21] (HP Inc.)

Intel® Graphics Command Center -> C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.3408.0_x64__8j3eq9eme6ctt [2022-04-21] (INTEL CORP) [Startup Task]

Intel® Optane™ Memory and Storage Management -> C:\Program Files\WindowsApps\AppUp.IntelOptaneMemoryandStorageManagement_18.1.1020.0_x64__8j3eq9eme6ctt [2021-09-02] (INTEL CORP)

Messenger -> C:\Program Files\WindowsApps\FACEBOOK.317180B0BB486_1530.18.110.0_x64__8xx8rvfyw5nnt [2022-06-15] (Meta) [Startup Task]

Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x64__8wekyb3d8bbwe [2021-10-29] (Microsoft Corporation) [MS Ad]

Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x86__8wekyb3d8bbwe [2021-10-29] (Microsoft Corporation) [MS Ad]

Microsoft To Do -> C:\Program Files\WindowsApps\Microsoft.Todos_2.72.51601.0_x64__8wekyb3d8bbwe [2022-06-10] (Microsoft Corporation) [Startup Task]

myHP -> C:\Program Files\WindowsApps\AD2F1837.myHP_6.52219.341.0_x64__v10z8vjag6ke6 [2022-06-13] (HP Inc.) [Startup Task]

Netflix -> C:\Program Files\WindowsApps\4DF9E0F8.Netflix_6.98.1805.0_x64__mcm4njqhnhss8 [2022-02-16] (Netflix, Inc.)

Photos Add-on -> C:\Program Files\WindowsApps\Microsoft.Windows.Photos.DLC.Main_2021.39122.10110.0_x64__8wekyb3d8bbwe [2021-06-15] (Microsoft Corporation)

Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.Photos.MediaEngineDLC_1.0.0.0_x64__8wekyb3d8bbwe [2021-05-30] (Microsoft Corporation)

Photos Opener For Win10 -> C:\Program Files\WindowsApps\38526MediaLife.PhotosOpenerForWin10_0.0.14.0_x64__1crh1k73ty8mg [2022-01-09] (Media Life)

Spotify Music -> C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.188.612.0_x86__zpdnekdrzrea0 [2022-06-23] (Spotify AB) [Startup Task]

 

========================= Devices: ================================

 

 

========================= Memory info: ===================================

 

Percentage of memory in use: 61%

Total physical RAM: 7834.55 MB

Available physical RAM: 2993.05 MB

Total Virtual: 9754.55 MB

Available Virtual: 4217.34 MB

 

========================= Partitions: =====================================

 

1 Drive c: (Windows) (Fixed) (Total:237.44 GB) (Free:59.08 GB) NTFS

2 Drive d: (TOSHIBA EXT) (Fixed) (Total:1862.92 GB) (Free:1263.3 GB) NTFS

 

========================= Users: ========================================

 

User accounts for \\LAPTOP-5GL1H21S

 

Administrator            DefaultAccount           Guest                    

rsm6b                    WDAGUtilityAccount       

 

 

**** End of log ****

[PhillPower2]

The issues flagged up are all Microsoft related as in Windows itself, Windows Defender and Microsoft Office.

 

There is still high memory use showing.

 

Before doing anything else we need to find out what is using so much memory.

 

Open Task Manager.

 

Click on the Memory Tab.

 

Click on processes.

 

Let the computer sit for a coupe of minutes to let things settle down then make a note of what is using up the most memory.

[USNChiefRet.]

See attached screen shots. One with nothing open and one with only Edge open.

Attached Thumbnails

• 
• 

[PhillPower2]

It is Edge that is doing the damage so best thing that you can do is get rid of it and use Chrome as your default browser, you can always go back to it in the future.

 

Did you happen to notice the third entry in your second screen shot, despite you getting rid of MBAM there is still parts of it embedded in the Edge browser.