68 replies to this topic

[yukukuhi]

Hi, I'am using Intel® Core™ i5 CPU 650 @ 3.20GHz motherboard - MSI IONA bios ver - 03/03/10 20:25:08 Ver: 5.13 memmory - 4.00 GB ram Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1 my computer hangs while/after startup.

[rshaffer61]

Does this happen when you start in Safe Mode? When did the issue start and were there any updates be it hardware, software or drivers done just prior to the issue starting?

[yukukuhi]

no this happens in normal windows startup, abt the updates i don;t know.

[rshaffer61]

Then it sounds like something in the startup drivers may be causing the issue. Please do the following and let me know what happens.

Lets see what you have in your startup
Please click on
Start and then on Run
Type in msconfig and then press Enter
Now click on Startup
Next click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key. Make sure you get everything even if you have to take more then one picture of the list.
Now go to Start
All Programs
Accessories
Paint
In the empty white area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save As
Save as file type JPEG and save it to your desktop

In your next reply attach the screenshot.

[yukukuhi]

here is the startup

Attached Thumbnails

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[rshaffer61]

OK thank you and I see a few entries that we can shutdown from starting. Please do the following so I can verify this and then give you a list of which is safe to shutdown.

Download Autoruns from the link in my signature below:
1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Click the Options at the top of the Window. In the new little window click the box that states Hide Microsoft Services
5: Go to File then to Export As or Save in some versions.
6: Save the file as AutoRuns.txt file instead of the default .arn to a known location like your Desktop.
7: Attach to your next reply.
8: DO NOT do anything till we have had a chance to study the log and reply with suggestions as to what to remove.

[yukukuhi]

AutoRuns

Attached Files

•  AutoRuns.txt   152.68KB   377 downloads

[rshaffer61]

Open Autoruns, click on "Logon" tab, and UN-check:

+ "rdpclip"
+ "SunJavaUpdateSched"
+ "AvgUninstallURL"
+ "Google Update"





When done restart computer and then:



Download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
• It will close all programs when run, so make sure you have saved all your work before you begin.
• Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:
It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged
Please do not run any other Auslogics programs other then this one as they may cause unwanted results.

[yukukuhi]

sorry for delay, i was out of city. i did the auslogics defragment but it still hangs.

[rshaffer61]

Did you do the other two steps first?

[yukukuhi]

yeah i did, it hangs again

[rshaffer61]

When you say hang where and how long does the hangup happen? Does the screen freeze? How long is bootup from the time you turn the system on till your desktop is finished loading? How old is the system ? Does the issue happen with any program or doing anything specific?

[yukukuhi]

When you say hang where and how long does the hangup happen? pc hangs daily. It hangs during startup and sometimes after startup, it hangs forever. Does the screen freeze? screen freezes also the system How old is the system ? the system is 2 years old Does the issue happen with any program or doing anything specific? even if i do nothing it hangs after i manually restart the pc for 2 times the problem goes

[rshaffer61]

OK lets see if the event viewer gives us any insight to the issue and also check for driver crashes.

Please follow the steps below to enter the Event Viewer program in Vista\Win7. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.


" Go to
" Start
" In the Search box type in Event Viewer in the search box and press Enter
" From this point you can follow from step four from the below method as they will be the same.
Method Two
" Go to Start
" Right click on the Computer Icon and select Manage
" Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
" On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
" Look for the ones that correspond to the times that your issue occurred.
" If any are found please double click and expand the error. This will open and give you more information on the error.
" Please include that in your next reply.




Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

http://www.resplendence.com/downloads

[yukukuhi]

here is the reports

Attached Files

•  event_viewer.txt   9.15KB   1001 downloads
•  whocrashed_report.txt   11.99KB   557 downloads

Edited by yukukuhi, 04 March 2013 - 07:39 AM.