128 replies to this topic

[macdoo]

I have windows xp media center edition version 2002 service pack 3. I ran hijack this and here are my results. I'd appreciate any help. I miss my google


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:00:57 AM, on 2/16/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Vongo\Tray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton 360\Engine\6.0.1.2\ccSvcHst.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\Program Files\Vongo\VongoService.exe
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Norton 360\Engine\6.0.1.2\ccSvcHst.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\Heidi Seitz\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.imesh....src=ssb&sysid=1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.imesh.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.imesh....src=ssb&sysid=1
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.imesh....src=ssb&sysid=1
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: MediaBar - {28387537-e3f9-4ed7-860c-11e69af4a8a0} - C:\PROGRA~1\IMESHA~1\MediaBar\ToolBar\imeshdtxmltbpi.dll (file missing)
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\6.0.1.2\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\6.0.1.2\IPS\IPSBHO.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: CNavExtBho Class - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll (file missing)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: MediaBar - {28387537-e3f9-4ed7-860c-11e69af4a8a0} - C:\PROGRA~1\IMESHA~1\MediaBar\ToolBar\imeshdtxmltbpi.dll (file missing)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\6.0.1.2\coIEPlg.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Heidi Seitz\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - .DEFAULT User Startup: Vongo Tray.lnk = C:\Program Files\Vongo\Tray.exe (User 'Default user')
O4 - Startup: Vongo Tray.lnk = C:\Program Files\Vongo\Tray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=pavilion&pf=laptop
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.ad...Plus/1.6/gp.cab
O20 - AppInit_DLLs:
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\6.0.1.2\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
O23 - Service: Vongo Service - Starz Entertainment Group LLC - C:\Program Files\Vongo\VongoService.exe

--
End of file - 10297 bytes

Attached Files

•  hijackthis_scan_1.txt   10.06KB   333 downloads

[Satchfan]

Hello macdoo and welcome to the WTT forum.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

• please follow all instructions in the order posted
• please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
• all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
• if you don't understand something, please don't hesitate to ask for clarification before proceeding
• the fixes are specific to your problem and should only be used for this issue on this machine.
• please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

I am looking at your log now and will reply with instructions shortly

Satchfan

[Satchfan]

Hello again macdoo

Can you tell me when this started and if you receive any error messages.

Meanwhile, let’s check your system a little better.


Run DDS

Please download DDS by sUBs from one of the following links and save it to your desktop.

DDS.scr
DDS.pif

• disable any script blocking protection (How to Disable your Security Programs)
• double click DDS icon to run the tool (may take up to 3 minutes to run)
• when done, DDS.txt will open.
• after a few moments, attach.txt will open in a second window.
• save both reports to your desktop.
• Post the contents of the DDS.txt and Attach.txt reports in your next reply
===================================================

Run aswMBR

• download aswMBR.exe to your desktop.
• double click the aswMBR.exe to run it
• if asked, accept the AVAST virus definition download
• click the "Scan" button to start scan
• on completion of the scan click Save log, save it to your desktop and post in your next reply

===================================================

Run Farbar Service Scanner

Please download Farbar Service Scanner

• make sure "Include All Files" option remains checked
• press Scan
• it will create a log (FSS.txt) in the same directory the tool is run
• please copy and paste the log to your reply.

Logs to include in the next post:

DDS.txt
Attach.txt
aswMBR log
FSS.txt

Thanks

Satchfan

[macdoo]

Just got home from work. The trouble started about a week ago. Attempts to open g-mail result in a long wait then a "The connection has timed out The server at mail.google.com is taking too long to respond. For google we get all different types of responses.depends on browser. Sometimes it's the same as g-mail but other times it seems like it's working but when you click a search result, you see a redirect involving "bufpuma" not sure if i spelled that right. Then you end up at some other site. I will begin your instructions but i'm warning that i'm NOT computer literate and getting this far is huge lol. Will attached requested items when done. Thanks sooooo much.

[Satchfan]

Hi macdoo It's late here in the UK now so take your time and I'll review what you send as soon as I can. Don't worry about not being "computer-literate", I'll take things at your pace and if you don't understand any of the instructions, let me know and I'll try to explain. Satchfan

[Satchfan]

Hello again macdoo

Since hearing from you yesterday, I see you have asked for help here:

http://www.bleepingc...opic442925.html

Please read this with regard to posting at multiple forums and if you wish to be helped here, please inform thee other forum that you are being helped elsewhere:

I’ll wait to hear your decision

Thanks

Satchfan

[macdoo]

WOW I'm so sorry. My copm crashed during aswMBR scan and I guess I didn't realize I was trying to log on the wrong site. I feel sooo stupid right now. Here's what I did get done.

Attached Files

•  attach__dds_.txt   14.76KB   356 downloads
•  attach__dds_.zip   3.79KB   266 downloads

[Satchfan]

macdoo I see no sign of you having informed the other forum that you are being helped here. When you have done that, please follow the instructons I provided previously. If for some reason you have a problem with them, please give details. Thanks Satchfan

[macdoo]

how do i inform them i posted a second post saying i was getting help somewhere else? I feel really dumb. Just tried aswMBR again and comp crashed. I took a screenshot of the boxes from microsoft error reporting that came up after reboot

[macdoo]

I really wanted to have everything you asked for the next time you were here. Tried the aswMBR scan one more time and the comp crashed again. Now it fails to restart. Should have sent you the screen shot rather than waiting to see if you wanted it. Guess I will now be working from the comp I sending this from. It, like all the comps in the house, has same issue. I hope I did what was needed to inform the other forum. I told you i was not a computer person. It truly was an accident. I'm glad I was able to get to gmail at my mothers house and see the message from What The Tech before anyone started trying to help me. I put all my faith in you. See you tomorrow

[Satchfan]

Hello macdoo

I hope I did what was needed to inform the other forum.

Yes, you did it OK.

Let’s try and find out what is happening here.

Can you try starting the infected computer in safe mode?

To Enter Safemode

• start the computer
• as the computer starts to boot-up, tap the F8 KEY - this will bring up a menu
• use the Up and Down Arrow Keys to scroll up to Safemode with Networking
• then press Enter on your keyboard

If it starts OK, please find the DDS.txt log and post it.

If that doesn’t work, do you have a portable flash drive or some other way of transferring files from a good computer to the infected one?

Satchfan

[macdoo]

tried the safe mode with networking. It sat frozen it seemed for a while then shut off. I have an empty flash drive ready in this computer. There are the various tools we may be using saved to my desktop on the infected computer but I promise I have only ran what you asked and was doing that in the order you asked when the fail to restart happened.

Edited by macdoo, 18 February 2012 - 08:58 AM.

[Satchfan]

Let's try this:• restart your computer and hit the F8 key constantly until a menu shows up
• use the arrow keys to navigate to Last Known Good Configuration
• press Enter
Do you have a boot CD?

[macdoo]

CHKDSK is verifying files. IF we have/made a boot disk it would take weeks to find and I'm not even sure if it exists. My better half is the tech of the house and not home to consult about disk. Sorry.

[macdoo]

here are the dds reports

Attached Files

•  dds_report.txt   12.99KB   472 downloads
•  attach__dds_.zip   3.79KB   265 downloads