47 replies to this topic

[kapusta]

I guess I contracted some malware. A WTT Forum God was helping me with that in "Internet Security 2010 - System Scan - Security Warning - Worm.Win32.N" I wasn’t using anything with audio at the time, but since the contraction I haven’t been able to get sound on anything – no bootup themes or sound with my DVD playing in MediaCenter. I have other problems with my MediaCenter that I have to pursue, but for this lingering symptom that resulted from the malware, LDTate had me follow up here.

[kapusta]

In the other forum I wrote: "When I use the volume buttons on the front of the keyboard, the volume indicator that pops up shows up indicates that the volume is at max. When I put a DVD in and it comes up with no sound, I go to the screen volume "buttons" and the same thing - it's at max. I think I used to have a volume feature in the tray/task bar, but I don't see one now. And when I clicked on the windows symbol in the upper left hand of my MediaCenter, to see what options I could get, I got the window "ehshell.exe - Common Language Runtime Debugging... Application has generated an exception that could not be handled. Process id=0xa20 (2592), Thread id=0x240 (576). Click OK to terminate the application. Click CANCEL to debug the application" next window "ehshell.exe - No debugger found. Registered JIT debugger is not available. An attempt to launch a JIT debugger with the following command resulted n an error code of 0x2 (2). Please check computer settings. cordbg.exe !0xa20 Click on Retry to have the process wait while attaching a debugger manually. Click on....." Then when I get rid of the window a crash reports begins generating. The error messages seem to be something that I had before the malware. I think. I have an Angel TV tuner that has been having increasing problems over the last year, and It will be my next problem to fix on this site. However, the no-volume problem started exactly when the malware started.

[kapusta]

"I think I used to have a volume feature in the tray/task bar, but I don't see one now." So, I don't think I have mistakenly put the sound on mute.

[CatByte]

Your Plug and Play service is probably turned off. Please try the following: set the startup type for Plug and Play to Automatic. To do so, follow these steps: 1. Click Start, click Run, type services.msc and then click OK. 2. Double-click Plug and Play. If you receive a Configuration Manager message, click OK. 3. In the Startup Type list, click Automatic, and then click OK. 4. Close Services. 5. Restart the computer.

[kapusta]

I checked. It was already on Automatic.

[kapusta]

Hello?

[kapusta]

CatByte?

[Doug]

Hi kapusta,

First thing to do is to check in Control Panel - Sounds and Audio Devices Properties
On the Volume(tab) be sure that "mute" is not checkmark/ticked and "place a volum icon in the taskbar" is checkmark/ticked.

If You do not find an Audio Device listed, then it will be necessary to reinstall your existing Audio Device.

You describe additional TV Tuner Cards and DVD utility. Both of them are most likely "dependent" upon your Audio Device to provide audio output.

It will help us to help you more accurately if we know what Hardware and Software your machine has installed.

Please consider running the following inventories:

D-A-L Hardware Scan - http://www.d-a-l.com/hardwarescan/

PCPitstop Full Tests (OverDrive) http://www.pcpitstop.com

Run each of the above and post a link to your Results from both Tests.

Best Regards

[kapusta]

When I go to Sounds and Audio devices
(1) Mute is NOT checked
(2) "Place a volume icon in the taskbar" is NOT checked.
When I click that box I get a window:
"Windows cannot display the volume control on the taskbar because the Volume Control program has not been installed. To install it, use Add/Remove Programs in Control Panel."
OK

When I hit the scan button on "D-A-L Hardware Scan - [url="http://www.d-a-l.com/hardwarescan/""]http://www.d-a-l.com/hardwarescan/"[/url]
I got the message "Testing for compatability....."
and then all my Mozilla windows closed.
I tried it again and the same thing happened

When I follow your link “PCPitstop Full Tests (OverDrive) http://www.pcpitstop.com”
The choices are: Optimize, Driver Alert, Exterminate, Disk MC, Erase.
No “overdrive”. Which one do you want?

or

If I search on “PCPitstop overdrive” and follow that link, there is a posting about OverDrive, but when I click “OverDrive – Full Tests” in the left margin next to the writeup…
there is an area near the top that says “In just a few minutes OverDrive creates an extensive report…” but there is no button near it, but a link for you to Create FREE Account.
Should I create a FREE account?

Anyway....

Operating System
Windows XP Media Center Edition Service Pack 3 (build 2600)
Install Language: English (United States)
System Locale: English (United States)

System Model
Dell Inc. MP061
System Service Tag: 33S2T91 (support for this PC)
Chassis Serial Number: 33S2T91
Enclosure Type: Portable

Processor a
1.85 gigahertz Intel Core Duo
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache
Multi-core (2 total)
Not hyper-threaded

Main Circuit Borad b
Board: Dell Inc. 0YD479
Serial Number: .33S2T91.CN1296162S3804.
Bus Clock: 166 megahertz
BIOS: Dell Inc. A09 06/27/2007

Drives
53.46 Gigabytes Usable Hard Drive Capacity
11.92 Gigabytes Hard Drive Free Space

_NEC DVD+-RW ND-6650A [CD-ROM drive]

FUJITSU MHV2060BH [Hard drive] (58.51 GB) -- drive 0, s/n NW10T63268J5, rev 00850028, SMART Status: Healthy

Memory Modules c,d
2048 Megabytes Usable Installed Memory

Slot 'DIMM_A' has 1024 MB (serial number 00003075)
Slot 'DIMM_B' has 1024 MB (serial number 00004151)


Local Drive Volumes
c: (NTFS on drive 0) 53.46 GB 11.92 GB free

Network Drives
None detected


Users (mouse over user name for details)
local user accounts last logon
Administrator 4/14/2006 4:25:59 PM (admin)
Myself 12/20/2009 8:53:10 PM (admin)
local system accounts
???????? never (admin)
X Guest never
X HelpAssistant never
??????? never (admin)
X SUPPORT_388945a0 never

X Marks a disabled account; LOCKED OUT Marks a locked account

Printers
None detected

Controllers
Intel® 82801GBM/GHM (ICH7-M Family) Serial ATA Storage Controller - 27C4
Primary IDE Channel [Controller]
Ricoh Memory Stick Controller
Ricoh MMC Host Controller
Ricoh xD-Picture Card Controller
Secondary IDE Channel [Controller]

Display
ATI Mobility Radeon X1400 [Display adapter]
Default Monitor


Bus Adapters
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27C8
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27C9
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27CA
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27CB
Intel® 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC

Multimedia
Angel USB MPEG Device
SigmaTel High Definition Audio CODEC

Virus Protection
Trend Micro PC-cillin Internet Security Version 12.7.1017
Virus Definitions Version Not Up To Date
Realtime File Scanning On

Group Policies
None discovered

Communications
Conexant HDA D110 MDC V.92 Modem

1394 Net Adapter
Broadcom 440x 10/100 Integrated Controller
primary Auto IP Address: 72.187.24.18 / 21
Gateway: 72.187.24.1
Dhcp Server: 10.220.80.1
Physical Address: 00:14:22:F2:67:36
Dell Wireless 1390 WLAN Mini-Card
Physical Address: 00:16:CE:3A:A3:47

Networking Dns Servers:
65.32.5.111
65.32.5.112

Other Devices

OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Synaptics PS/2 Port Pointing Device [Mouse]
SDA Standard Compliant SD Host Controller
Generic USB Hub
USB Root Hub (5x)

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passed verification KB926251 on 4/22/2009 (details...)
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passed verification KB963027 on 11/28/2009 (details...)
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passed verification KB969059 on 11/28/2009 (details...)
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passed verification KB970238 on 11/28/2009 (details...)
passed verification KB970430 on 12/12/2009 (details...)
passed verification KB970653-V3 on 11/15/2009 (details...)
passed verification KB971486 on 11/28/2009 (details...)
passed verification KB971557 on 11/28/2009 (details...)
passed verification KB971633 on 11/28/2009 (details...)
passed verification KB971657 on 11/28/2009 (details...)
passed verification KB971737 on 12/12/2009 (details...)
passed verification KB971961 on 12/12/2009 (details...)
passed verification KB972260 on 11/28/2009 (details...)
no verification data KB973346 on 9/24/2009 (details...)
passed verification KB973354 on 11/28/2009 (details...)
passed verification KB973507 on 11/28/2009 (details...)
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passed verification KB973815 on 11/28/2009 (details...)
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passed verification KB976325 on 12/12/2009 (details...)

[kapusta]

Note: "Multimedia Angel USB MPEG Device" - - - - - - - - - - - - - - - - - - - - - Dell Model: Angel USB TV tuner Dell Label P/N: X9844 To get the specs, I found a tuner for sale on ebay....... System Requirements: 5400 RPM or faster Disk Drive (Note: Disk DMA must be enabled for proper operation.) Minimum 256MB RAM, 512MB Recommended 1.8GHz Processor, 400 MHz Front Side Bus DirectX 9.1 or higher One USB type A port for the Angel USB TV Tuner (must be USB 2.0) This tuner is compatible with: Windows Media Center 2005 Edition, Windows Vista (32 and 64-bit), and Windows 7.

[Doug]

Hi Kapusta,

The PCPitstop Full Tests are set up to run using MS Internet Explorer

Yes, please register for a free account, then complete the Full Tests and post a link to your Results.

Thanks for the effort of running Belarc Advisor.
To answer your question, no please do not post information about your software license information.

The PCPitstop Full Tests will assist us in determining the necessary Drivers for your Audio Device.

Best Regards

[kapusta]

Meadco's plugin was successfully installed but I am having problems. How do I switch to an IE page to finish up?

[kapusta]

Tried to add IE8 reboot Loading the pitstop utility..... It went "Done" but I did not get the security certificate. Went to the "troubleshooting" page. "You have not yet loaded the PC Pitstop utility. If you have already tried....." "....follow the instructions HERE." "3. Incorrect IE Security Settings: Your Internet Explorer security may be set so that you cannot accept ActiveX controls (PCPitStop's utility is an ActiveX control) or do not have JavaScript enabled The default IE security settings will ask you whether you want to accept controls rather than blocking them. To restore the defaults in Internet Explorer, follow these instructions. " "Medium security level is sufficient for use with PC Pitstop, and you can get to that setting by clicking the Default Level button. " Tools - Internet Options - Security So I changed the level from Medium High to Medium and same message: It went "Done" but I did not get the security certificate. (I had already disabled my ZoneAlarm.) "You may encounter a bug in IE where the browser will sometimes show the Medium setting but will not actually use the proper settings for the Medium security level. In that case, click the Custom button and set each individual security setting as shown in the picture at right. " My custom settings were already at what was pictured. troubleshooting page: "If you are using IE6 or IE7 and are continuing to experience a loop when trying to load the PC Pitstop utility, go to: Tools | Manage Add-ons | Add-ons currently loaded in Internet Explorer and also | Add-ons that have been used by Internet Explorer and verify that all Active X add-ons from PC Pitstop are enabled. " Huh? I will try that later. You may also want to check our ActiveX test page to see if your ActiveX support is functioning properly. "Please uninstall or temporarily disable these applications. " "If you see the message ActiveX is not supported, then your browser doesn't recognize ActiveX at all. Netscape, Opera, or other browsers usually do not support ActiveX. " I see the message ActiveX is not supported.

[kapusta]

I know the last posting is kind of scattered. It was kind of late. I hope it makes sense. For the holiday weekend I will only be gone for dinner. The rest of the time I will be in my apartment with the only TV or DVDs available: the ones I play on my laptop. It will be a sad, quiet, lonely "vacation" without any TV or movies. Will there be anyone to help?

[kapusta]

By the way, my no-audio problem started (along with a host of other problems) when I mistakenly hit Allow instead of Deny on my Zone Alarm when malware "Internet Security 2010" showed up.