42 replies to this topic

[Equssdico]

I have tried most of these option with no success. Generally after choosing one of the options below, it will begin to load and then a blue screen with a lot of writing will flash, but to quick to read, and it will return to page described below, that appears every time I turn on the computer "We apologize for the incovenience, but Windows did not start successfully. A recent software or hardware change might have caused this. If your computer stopped responding, restarted unexpectedly, or was shut down to save your files and folders, choose Last Known Good Configuration to revert to the most recent settings that worked. If a previous start up was interrupted due to a power failure or because the Power or Reset button was pressed, or if you are'nt sure what caused the problem, choose Start Windows Normally. Safe Mode Safe Mode with Networking Safe Mode with Command Prompt Last Known Good Configuration (your most recent settings that worked) Start Windows Normally Use the up and down arrow keys to move the highlight to your choice.

[appleoddity]

Hello.. Please choose "Disable automatic restart on system failure." Record the information from the blue screen and post it here. Do not record all the generic instructions that Microsoft has so graciously offered you on the blue screen. We are looking for STOP codes and possible filenames listed.

[Equssdico]

Where do I go to choose that option?

[appleoddity]

"We apologize for the incovenience, but Windows did not start successfully. A recent software or hardware change might have caused this.

If your computer stopped responding, restarted unexpectedly, or was shut down to save your files and folders, choose Last Known Good Configuration to revert to the most recent settings that worked.

If a previous start up was interrupted due to a power failure or because the Power or Reset button was pressed, or if you are'nt sure what caused the problem, choose Start Windows Normally.

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Last Known Good Configuration (your most recent settings that worked)

Disable Automatic Restart on System Failure <<<------------

Start Windows Normally

Use the up and down arrow keys to move the highlight to your choice.

If you don't see it, select "Start Windows Normally" and immediately hit F8 for another startup menu that will have that option.

Edited by appleoddity, 11 July 2009 - 02:29 PM.

[Equssdico]

Okay, I will try that now. Just to let you know I have been doing some research and alot of people have had this problem. I think this file is the problem "...windows/system32/drivers/asp440.sys"

[appleoddity]

There are a hundreds of different reasons why you would be getting a blue screen of death. You haven't even begun to determine why you are getting a blue screen. Thats what we are trying to do.

[Equssdico]

Problem is listed as " UNMOUNTABLE_BOOT_VOLUME " There is also technical info listed that contains digits and letters.

[appleoddity]

There yuh go.. That just narrowed it down from hundreds of possibilities to about one or two.

Have any recent changes been made to your computer? For instance, have you been in the BIOS setup making any changes?

Please tell me the make and model of your computer.

Download this file: http://www.thecomput...om/files/rc.iso

Use Nero, or Roxio, or some other disc burning software to burn the .ISO image to a disc. You can use ImgBurn if you don't know how, or cannot find a disc burning program to make this disc. After installing ImgBurn, just drag and drop the rc.iso file onto the icon for ImgBurn that will be on your desktop.

This will create a bootable CD-rom that will allow you to get to the windows xp recovery console. Please boot the disc on the malfunctioning computer and get to the recovery console. When prompted about an administrator password, just press ENTER or enter the password that you have created. At the recovery console, type chkdsk /r and press ENTER. Be patient while chkdsk checks your file system and hard drive for problems. Pay attention to any messages about "Windows replacing bad clusters," because this is a sign of hard drive failure.

Once the chkdsk is complete, type 'exit' and press ENTER to leave the recovery console. Try booting your computer normally now.

Please post back here if it still won't boot normally.

Edited by appleoddity, 11 July 2009 - 03:01 PM.

[Equssdico]

If there are multiple user accounts, will there accounts and documents still be there after I finish the above.

[appleoddity]

It will not touch any of your data.. The only way you will lose data is if your hard drive is failing which is a possibility. If that is the case, the data is already damaged. Please trust me to lead you through the repair process on your computer.

[appleoddity]

To clarify, there is a possibility your hard drive is failing. During the chkdsk, if you begin to see a lot of "Windows replacing bad clusters..." during stages 4 or 5 your drive is bad. It would be best to shut your computer off physically at that point and take the computer to a qualified repair center to recover what data is still there if it is important to you. Going any further will jeopardize your data and something I am not willing to take a risk of teaching you to do if it is important to you.

Edited by appleoddity, 11 July 2009 - 03:06 PM.

[Equssdico]

What I mean is will I have to set up all user accounts again or will they still be there?

[appleoddity]

I appreciate your concern about what we are trying to do on your computer.. Let me explain.. I am trying to get you to boot to a diagnostic mode on your computer using the CD I want you to create. Once you are there you are going to "inspect" your file system for damage or your hard drive for physical damage using the chkdsk /r command. None of this will change anything about how your computer functions. Hopefully, it will repair some minor file system damage and you will be on your way.

[Equssdico]

I do trust you. I got really good help off this site before. Its just that a technician that I spoke to on the phone said he could get all the user documents on seperate files and that I would have to set up the user accounts again and then transfer the files. I wont be able to do what you said to do until tomorrow, so I hope to talk to you then. Thanks for your quick replys.

Edited by Equssdico, 13 July 2009 - 06:04 AM.

[appleoddity]

It sounds as if he was talking about backing up your data before replacing or reformatting the hard drive. We haven't gone to that extreme, and I don't see having to go to that extreme unless your hard drive is going bad. Have a great day/night.