18 replies to this topic

[Juliet]

One thing we didn't try was sfc/ scannow

https://support.micr...orrupted-system

For antivirus

• avast! Free Anti-Virus (free)
• BitDefender Anti-Virus (free)
• Microsoft Security Essentials (free)
• Sophos Home (free)
• Emsisoft Internet Security (paid)
• ESET NOD33 Anti-Virus (paid)
• Kaspersky Anti-Virus (paid)
• Panda Anti-Virus Pro (paid)
• Trend Micro Antivirus+ Security (paid)
• Webroot Anti-Virus (paid)

~~~~~~~~~~~~~~~

For more suggestions see Choosing an Anti-Virus Program which includes more details why Windows Defender Antivirus with Exploit Guard designed to protect against ransomware attacks is a very good choice.

[Juliet]

• Please download DelFix or from Here and save the file to your Desktop.
• Double-click DelFix.exe to run the programme.
• Place a checkmark next to the following items:
• Activate UAC
• Remove disinfection tools
• Click the Run button.
• -- This will remove the specialized tools we used to disinfect your system.
  Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).

[jeff matthews]

SFC did find curropted errors but wasn't able to fix some of them. 

Edited by jeff matthews, 06 August 2019 - 04:36 AM.

[Juliet]

At this point, I've done all I can do so you might want to think about starting a new topic in the general hardware forum.

At least now we know your not infected.