This is a read-only archive. No new posts or registrations. Privacy Page
Spyware / Malware / Virus Removal

[Closed] Computer does not show C or D drives, or the logoff butt

3 min read

This thread's last reply is from . Advice, software, and links below may be out of date — treat specific steps and download links with caution.

Looking for the outcome? Ask AI

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:34:31 AM, on 2/2/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Dell AIO 810\dlcgmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\dlcgcoms.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\WgaTray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul…rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul…//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://broker4.gotoassist.com/ds/sessionEn…7UkeuKmsQ%3D%3D
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: (no name) - {05A64A74-01F0-4B8D-B8BF-41098AA825D8} - C:\WINDOWS\system32\tuvVPgGY.dll (file missing)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {DA16164D-96D5-4ACB-BCF7-BA486B8ABC1A} - C:\WINDOWS\system32\khfFULba.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: gksraemq - {F9387F02-A5A7-4C48-B4FC-7FE81C4EAD52} - C:\WINDOWS\gksraemq.dll (file missing)
O3 - Toolbar: (no name) - {98828DED-A591-462F-83BA-D2F62A68B8B8} - (no file)
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [dlcgmon.exe] "C:\Program Files\Dell AIO 810\dlcgmon.exe"
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Dell Fax Solutions\fm3032.exe" /s
O4 - HKLM\..\Run: [DLCGCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCGtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - S-1-5-18 Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE (User 'SYSTEM')
O4 - .DEFAULT Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE (User 'Default user')
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Admin\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: Bodog Poker - {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - C:\Program Files\Bodog Poker\BPGame.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://crucial.com/controls/cpcScanner.cab
O16 - DPF: {D1E7CBDA-E60E-4970-A01C-37301EF7BF98} (Futuremark Measurement Services Client) - http://www.yougamers.com/systeminfo/MSC3.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O21 - SSODL: xrdwbfgn - {AB15E8FB-02D1-49CB-B226-3559C59BEC83} - C:\WINDOWS\xrdwbfgn.dll (file missing)
O21 - SSODL: dgksvbpn - {BFE85610-20E6-4CB0-95A6-9625764DBB0F} - C:\WINDOWS\dgksvbpn.dll (file missing)
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: dlcg_device - - C:\WINDOWS\system32\dlcgcoms.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

–
End of file - 10741 bytes

Hey guys, this is on my mothers computer that I do not use so I have no idea how it got this way but she lets my kid brother do whatever on it. Basically when i click the startmenu there's no log off button, there was no run/search/connections/control pannel button but I returned those by going into the startmenu properties. On the desktop there are no links to my computer. When I clicked start > run > brouse > my computer the C drive and D drive are missing. At first I thought she was using some restricted log in but both of the 2 computer log ins had this. Please help, thanks.
Hi, and Welcome to WhatTheTech :)

Apologies in the delay in a response. We are overwhelmed with logs at the moment and there aren't enough helpers to go around. If you still require help, please do the following:

Please download DDS and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds.scr to run the tool.
  • When done two logs should open:
  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop.
—————————————————
  • Post the contents of the DDS.txt report in your next reply
  • Attach the Attach.txt report to your post by scrolling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.
Please describe how your computer is behaving at the moment, listing any symptoms and problems that you are experiencing.

Thanks.
DDS (Ver_09-02-01.01) - NTFSx86 Run by [removed] at 15:18:43.74 on Mon 02/09/2009 Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_11 Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1015.381 [GMT -5:00] AV: AVG 7.5.552 *On-access scanning enabled* (Outdated) AV: Eset NOD32 antivirus system 2.51 *On-access scanning enabled* (Updated) FW: Norton Internet Worm Protection *disabled* ============== Running Processes =============== C:\WINDOWS\system32\svchost -k DcomLaunch svchost.exe C:\WINDOWS\System32\svchost.exe -k netsvcs svchost.exe svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\system32\dlcgcoms.exe C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe C:\Program Files\Eset\nod32krn.exe C:\WINDOWS\system32\svchost.exe -k imgsvc C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program Files\Viewpoint\Common\ViewpointService.exe C:\WINDOWS\system32\WgaTray.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe C:\WINDOWS\system32\igfxpers.exe C:\PROGRA~1\Grisoft\AVG7\avgcc.exe C:\Program Files\Dell AIO 810\dlcgmon.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\MSN Messenger\msnmsgr.exe C:\Program Files\AIM6\aim6.exe C:\Program Files\Octoshape Streaming Services\Admin\OctoshapeClient.exe C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe C:\Program Files\AIM6\aolsoftware.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\BitLord\BitLord.exe C:\Program Files\TurboTax\Deluxe 2008\Installer\TurboTax 2008 Installer.exe C:\WINDOWS\system32\taskmgr.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Microsoft LifeCam\MSCamS32.exe C:\WINDOWS\vVX3000.exe C:\Program Files\Internet Explorer\iexplore.exe C:\WINDOWS\system32\wuauclt.exe C:\Documents and Settings\Admin\Local Settings\Temporary Internet Files\Content.IE5\PZRJTC4W\dds[1].scr ============== Pseudo HJT Report =============== uSearch Page = hxxp://www.google.com uSearch Bar = hxxp://www.google.com/ie mDefault_Search_URL = hxxp://www.google.com/ie mSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html uInternet Settings,ProxyOverride = *.local uSearchAssistant = hxxp://www.google.com/ie uSearchURL,(Default) = hxxp://www.google.com/search?q=%s mSearchAssistant = hxxp://www.google.com/ie BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File BHO: NoExplorer - No File BHO: {05a64a74-01f0-4b8d-b8bf-41098aa825d8} - c:\windows\system32\tuvVPgGY.dll BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll BHO: {da16164d-96d5-4acb-bcf7-ba486b8abc1a} - c:\windows\system32\khfFULba.dll BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll TB: gksraemq: {f9387f02-a5a7-4c48-b4fc-7fe81c4ead52} - c:\windows\gksraemq.dll TB: {98828DED-A591-462F-83BA-D2F62A68B8B8} - No File TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe uRun: [msnmsgr] "c:\program files\msn messenger\msnmsgr.exe" /background uRun: [Aim6] "c:\program files\aim6\aim6.exe" /d locale=en-US ee://aol/imApp uRun: [Octoshape Streaming Services] "c:\program files\octoshape streaming services\admin\OctoshapeClient.exe" -inv:bootrun uRun: [EasyLinkAdvisor] "c:\program files\linksys easylink advisor\LinksysAgent.exe" /startup uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll" mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" mRun: [igfxtray] c:\windows\system32\igfxtray.exe mRun: [igfxpers] c:\windows\system32\igfxpers.exe mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe mRun: [AVG7_CC] c:\progra~1\grisoft\avg7\avgcc.exe /STARTUP mRun: [Alcmtr] ALCMTR.EXE mRun: [dlcgmon.exe] "c:\program files\dell aio 810\dlcgmon.exe" mRun: [FaxCenterServer] "c:\program files\dell fax solutions\fm3032.exe" /s mRun: [DLCGCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\DLCGtime.dll,_RunDLLEntry@16 mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe" mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe" mRun: [LifeCam] "c:\program files\microsoft lifecam\LifeExp.exe" mRun: [VX3000] c:\windows\vVX3000.exe dRun: [AVG7_Run] c:\progra~1\grisoft\avg7\avgw.exe /RUNONCE dRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe StartupFolder: c:\docume~1\admin\startm~1\programs\startup\imvu.lnk - c:\program files\imvu\IMVUClient.exe StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe uPolicies-explorer: NoToolbarCustomize = 1 (0x1) uPolicies-explorer: StartMenuLogoff = 1 (0x1) IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000 IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - c:\documents and settings\admin\start menu\programs\imvu\Run IMVU.lnk IE: {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - c:\program files\bodog poker\BPGame.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll LSP: c:\windows\system32\imon.dll Trusted Zone: turbotax.com DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204 DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} - hxxp://crucial.com/controls/cpcScanner.cab DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab DPF: {D1E7CBDA-E60E-4970-A01C-37301EF7BF98} - hxxp://www.yougamers.com/systeminfo/MSC3.cab DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GR99D3~1.DLL Notify: AtiExtEvent - Ati2evxx.dll Notify: igfxcui - igfxdev.dll SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll SSODL: xrdwbfgn - {AB15E8FB-02D1-49CB-B226-3559C59BEC83} - c:\windows\xrdwbfgn.dll SSODL: dgksvbpn - {BFE85610-20E6-4CB0-95A6-9625764DBB0F} - c:\windows\dgksvbpn.dll SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL SEH: {da16164d-96d5-4acb-bcf7-ba486b8abc1a} - c:\windows\system32\khfFULba.dll LSA: Authentication Packages = msv1_0 c:\windows\system32\tuvVPgGY ============= SERVICES / DRIVERS =============== R1 Avg7Core;AVG7 Kernel;c:\windows\system32\drivers\avg7core.sys [2007-9-1 821856] R1 Avg7RsW;AVG7 Wrap Driver;c:\windows\system32\drivers\avg7rsw.sys [2007-9-1 4224] R1 Avg7RsXP;AVG7 Resident Driver XP;c:\windows\system32\drivers\avg7rsxp.sys [2007-9-1 27776] R1 AvgClean;AVG7 Clean Driver;c:\windows\system32\drivers\avgclean.sys [2007-9-1 10760] R2 Avg7Alrt;AVG7 Alert Manager Server;c:\progra~1\grisoft\avg7\avgamsvr.exe [2007-9-1 418816] R2 Avg7UpdSvc;AVG7 Update Service;c:\progra~1\grisoft\avg7\avgupsvc.exe [2007-9-1 49664] R2 IntuitUpdateService;Intuit Update Service;c:\program files\common files\intuit\update service\IntuitUpdateService.exe [2008-10-10 13088] R2 NOD32krn;NOD32 Kernel Service;c:\program files\eset\nod32krn.exe [2007-8-10 507904] R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2007-8-14 1174152] R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-12-2 24652] S2 spupdsvc;Windows Service Pack Installer update service;c:\windows\system32\spupdsvc.exe [2007-8-10 23856] =============== Created Last 30 ================ 2009-02-09 14:55 709,992 a——- c:\windows\vVX3000.exe 2009-02-09 14:55 476,520 a——- c:\windows\vVX3000.dll 2009-02-09 14:55 202,088 a——- c:\windows\system32\LCCoin14.dll 2009-02-09 14:55 185,704 a——- c:\windows\system32\cVX3000.dll 2009-02-09 14:55 111,976 a——- c:\windows\VX3000.dll 2009-02-09 14:55 15,498 a——- c:\windows\VX3000.ini 2009-02-09 14:55 13,023 a——- c:\windows\VX3000.src 2009-02-09 14:55 1,966,696 a——- c:\windows\system32\drivers\VX3000.sys 2009-02-09 14:53 –d—– c:\program files\Microsoft LifeCam 2009-02-09 14:46 410,984 a——- c:\windows\system32\deploytk.dll 2009-02-04 15:04 –d—– c:\program files\common files\AnswerWorks 5.0 2009-02-02 09:34 –d—– c:\program files\Trend Micro 2009-01-31 16:57 –d—– c:\docume~1\admin\applic~1\Skinux 2009-01-31 16:46 –d—– c:\docume~1\alluse~1\applic~1\ArcSoft 2009-01-31 16:40 –d—– c:\program files\common files\Kodak 2009-01-31 16:39 464,384 -c—— c:\windows\system32\dllcache\imapi2fs.dll 2009-01-31 16:39 62,592 -c—— c:\windows\system32\dllcache\cdrom.sys 2009-01-31 16:39 464,384 ——– c:\windows\system32\imapi2fs.dll 2009-01-31 16:39 317,952 -c—— c:\windows\system32\dllcache\imapi2.dll 2009-01-31 16:39 317,952 ——– c:\windows\system32\imapi2.dll 2009-01-31 16:38 –d—– c:\program files\Kodak 2009-01-31 16:33 –d—– c:\docume~1\alluse~1\applic~1\Kodak 2009-01-21 22:39 –d—– c:\docume~1\admin\applic~1\MSNInstaller ==================== Find3M ==================== 2008-06-30 09:42 61,224 a——- c:\documents and settings\admin\GoToAssistDownloadHelper.exe 2007-10-22 03:49 1,805,306 a——- c:\program files\NOV2007_d3dx9_36_x64.cab 2007-10-22 03:49 867,848 a——- c:\program files\NOV2007_d3dx10_36_x64.cab 2007-10-22 03:49 1,712,608 a——- c:\program files\NOV2007_d3dx9_36_x86.cab 2007-10-22 03:49 807,132 a——- c:\program files\NOV2007_d3dx10_36_x86.cab 2007-10-22 03:49 200,010 a——- c:\program files\NOV2007_XACT_x64.cab 2007-10-22 03:49 151,512 a——- c:\program files\NOV2007_XACT_x86.cab 2007-10-22 03:49 49,392 a——- c:\program files\NOV2007_X3DAudio_x64.cab 2007-10-22 03:49 44,850 a——- c:\program files\dxdllreg_x86.cab 2007-10-22 03:49 21,744 a——- c:\program files\NOV2007_X3DAudio_x86.cab 2008-09-05 21:21 1,285,580 —sh— c:\windows\system32\rdhsygal.ini2 2008-09-05 13:46 275,525 a–sh— c:\windows\system32\YGgPVvut.ini2 ============= FINISH: 15:19:06.02 ===============

Attachments:

Hi :)

Please open notepad. Click Format and make sure Word Wrap is unchecked.

I notice that you have 2 AntiVirus programs running (ESET and AVG). While this may seem like a good idea, multiple AntiVirus programs running at the same time can conflict with each other as well as slowing your system down unnecessarily. I recommend you pick one of them and remove the other.


Please download ATF Cleaner by Atribune.
Download - ATF Cleaner»
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

(If you use FireFox or the Opera browser
To keep saved passwords, click No at the prompt.)

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.


Download ComboFix by sUBs from here or here

Note: If you already have a copy of ComboFix on your system it is essential that you delete it before downloading this copy.

**Save it to your desktop**

We need to disable one or more of your security programs so that they do not interfere with ComboFix.

You need to disable TeaTimer, so that it doesn't interfere with our fix.

This is a two step process.
First step:
  • Right-click the Spybot Icon in the System Tray (looks like a blue/white calendar with a padlock symbol)
  • If you have the new version 1.5, click once on Resident Protection, then right-click the Spybot icon again and make sure Resident Protection is now Unchecked. The Spybot icon in the System tray should now be now colorless.
  • If you have Version 1.4, Click on Exit Spybot S&D Resident
Second step, For both versions :
  • Open Spybot S&D
  • Click Mode, choose Advanced Mode
  • Go to the bottom of the vertical panel on the left, click Tools
  • Then, also in left panel, click Resident shows a red/white shield.
  • If your firewall raises a question, say OK
  • In the Resident protection status frame, Uncheck the box labeled Resident "Tea-Timer"(Protection of over-all system settings) active
  • OK any prompts.
  • Use File, Exit to terminate Spybot
  • Reboot your machine for the changes to take effect.

Please also disable whichever AntiVirus program you now have on your computer.

Double click on ComboFix.exe & follow the prompts. If you are prompted to install the Recovery Console I recommend you go ahead and hit yes.
When finished, it shall produce a log for you. Please save that log to post in your next reply along with a fresh HJT log

Notes:
  • Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
  • ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
  • Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you - please let me know.
  • ComboFix disconnects your machine from the internet when it runs. This connection should be automatically restored when ComboFix completes its run. If ComboFix runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
Thanks.

Ask AI

AI can make mistakes. Check the cited posts. Archived advice can be out-of-date

Don't include personal information. Questions and selected public posts go to OpenAI. About Ask AI