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Content Encoding Error in Firefox, distorted images


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#1 Danny2007

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Posted 31 January 2009 - 01:55 AM

Hi,

My browser (Firefox 3.0.5) has been acting erratically ever since I installed my DSL home connection last week. The main problem is the recurring Content Encoding Error. I've included three screenshots below. Everything will be running smoothly, then all of a sudden a webpage will become distorted. This is usually (but not always) followed by a content encoding error. I'll try reloading. Sometimes it's back to normal, sometimes it shows a content encoding error again...other times it will open a window showing: "You have chosen to open...." (screen below). This occurs even if I'm just trying to access googe. It's like it's trying to download and save the entire webpage. ??? There seems to be no rhyme or reason to it. But it's happening consistently now. At least once per day. I can't figure out what's causing it. I also tried using Opera Browser (to see if it was strictly a Firefox issue), but it was having the same problems. Anyway, I'll leave it at that for now. I've posted my startup list and process list in the hopes that this may shed some light on what's going on. I've run out of ideas! Any help would be really appreciated.

DISTORTION usually tells me that the browser is about to become unstable
Posted Image

Once unstable, this window will often pop up every time I try to visit a website. Other times it stops and returns to normal. But usually I am forced to reboot if I want to be able to visit webpages once more.

Posted Image

Posted Image

I've got an Acer Aspire 5315 Laptop, running Vista SP1.

Edited by Doug: We do not analyze HJT Logs in this Forum, so I rolled it up into an attached file for you.
Attached File  HJT_Danny2007.txt   11.3KB   185 downloads

[b]Startup List


StartupList report, 30/01/2009, 23:51:41
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows Vista SP1 (WinNT 6.00.1905)
Detected: Internet Explorer v7.00 (7.00.6001.18000)
* Using default options
==================================================

Running processes:

C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\TELUS\TELUS Support Centre\bin\McciTrayApp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Users\User\AppData\Local\Temp\RtkBtMnt.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceHelper.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\distnoted.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\Windows\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ALaunch = C:\Acer\ALaunch\AlaunchClient.exe
RtHDVCpl = RtHDVCpl.exe
Acer Tour =
LManager = C:\PROGRA~1\LAUNCH~1\LManager.exe
Apoint = C:\Program Files\Apoint2K\Apoint.exe
eRecoveryService =
Acer Tour Reminder = C:\Acer\AcerTour\Reminder.exe
WarReg_PopUp = C:\Acer\WR_PopUp\WarReg_PopUp.exe
SetPanel = C:\Acer\APanel\APanel.cmd
SunJavaUpdateSched = "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
Symantec PIF AlertEng = "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
Adobe Reader Speed Launcher = "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Skytel = Skytel.exe
IgfxTray = C:\Windows\system32\igfxtray.exe
HotKeysCmds = C:\Windows\system32\hkcmd.exe
Persistence = C:\Windows\system32\igfxpers.exe
TkBellExe = "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
AppleSyncNotifier = C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
QuickTime Task = "C:\Program Files\QuickTime\QTTask.exe" -atboottime
iTunesHelper = "C:\Program Files\iTunes\iTunesHelper.exe"
TELUS_McciTrayApp = C:\Program Files\TELUS\TELUS Support Centre\bin\McciTrayApp.exe
ZoneAlarm Client = "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
avast! = C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

Acer Tour Reminder = C:\Acer\AcerTour\Reminder.exe
WMPNSCFG = C:\Program Files\Windows Media Player\WMPNSCFG.exe

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
=

--------------------------------------------------

Shell & screensaver key from C:\Windows\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=explorer.exe
SCRNSAVE.EXE=C:\Windows\system32\acer.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Orbitdownloader\orbitcth.dll - {000123B4-9B42-4900-B3F7-F4B073EFC214}
AcroIEHelperStub - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll - {18DF081C-E8AD-4283-A596-FA578C2EBDC3}
flashget urlcatch - C:\Program Files\FlashGet\jccatch.dll - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7}
WormRadar.com IESiteBlocker.NavFilter - C:\Program Files\AVG\AVG8\avgssie.dll (file missing) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
(no name) - C:\PROGRA~1\SPYBOT~1\SDHelper.dll - {53707962-6F74-2D53-2644-206D7942484F}
(no name) - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
(no name) - C:\Windows\system32\ActiveToolBand.dll - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96}
(no name) - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll - {9030D464-4C02-4ABF-8ECC-5164760863C6}
(no name) - C:\Program Files\FlashGet\getflash.dll - {F156768E-81EF-470C-9057-481BA8380DBA}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Ad-Aware Update (Weekly).job

--------------------------------------------------

Enumerating Winsock LSP files:

NameSpace #1: C:\Windows\system32\NLAapi.dll
NameSpace #2: C:\Windows\system32\napinsp.dll
NameSpace #3: C:\Windows\system32\pnrpnsp.dll
NameSpace #4: C:\Windows\system32\pnrpnsp.dll
NameSpace #5: C:\Program Files\Bonjour\mdnsNSP.dll

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

WebCheck: C:\Windows\system32\webcheck.dll

--------------------------------------------------
End of report, 6,729 bytes
Report generated in 0.094 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

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#2 Doug

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Posted 31 January 2009 - 03:04 AM

Hi Danny2007

Did Vista come installed on your machine, or have you upgraded from XP to Vista?

Reviewing your Startup Files. I notice that you have a Launch Manager - Lmanager.exe which was originally an XP utility.
I do not know if it is compatible with Vista.
If Acer pre-installed Vista on your machine, then it is probably an OK utility, but googling finds that it is sometimes associated with high CPU/RAM usage, which could cause the symptoms that you are experiencing.

You also have a remnant of Symantec/Norton antivirus.

Maybe you had Symantec initially and then uninstalled it prior to installing your AVAST?

Unless you have other Symantec products such as Norton Ghost (for backup imaging) then you may benefit from more thoroughly uninstalling and removing the remnants of Symantec presently on your machine.

You appear to have other Download managers installed.
Do you use them?

You also have a variety of auto-updaters running active for various of your hardware Driver components.

Each of the above draws a certain amount of system resources, which could be degrading your machine's performance.
_____________________--

Are you having other problems running this machine. Problems other than website display?

How much RAM do you have physically installed on your machine?

Have you recently installed any new software applications in addition to the change to DSL internet connection?

Exploring some of the Items mentioned above and answering the questions, could get you closer to resolving the present problem.

I look forward to hearing back from you.

Best Regards,
Doug
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#3 Danny2007

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Posted 31 January 2009 - 09:01 PM

Thanks for the reply Doug.

Did Vista come installed on your machine, or have you upgraded from XP to Vista?

It came installed on my machine.

Lmanager.exe which was originally an XP utility.
I do not know if it is compatible with Vista.
If Acer pre-installed Vista on your machine, then it is probably an OK utility, but googling finds that it is sometimes associated with high CPU/RAM usage

It was pre-installed, as far as I'm aware.

Maybe you had Symantec initially and then uninstalled it prior to installing your AVAST?

It came with a trial verson. Or 1 year free. Something like that. I uninstalled it (or tried to) soon after I purchased the laptop.

You appear to have other Download managers installed.
Do you use them?

I assume you're referring to FlashGet and Orbit Downloader? I use Orbit, but haven't used FlashGet in a couple of months. Are there others installed?

Are you having other problems running this machine. Problems other than website display?

A couple. But the problems detailed in this thread appeared suddenly after I installed my DSL connection. Aside from those, my screensaver sometimes causes problems. My screen is setup to go to black after a certain amount of inactivity (with the screensaver running in the background). Sometimes when I try to 'reawaken' the computer, the screen remains dimmed except for the mouse icon. I'm unable to get to the task manager so I have to reboot. Other times it works fine. But this was a problem which predates the Firefox issues I'm having.

How much RAM do you have physically installed on your machine?

1,037,648 KB.

Have you recently installed any new software applications in addition to the change to DSL internet connection?

Yes. And I suspect that this was a big mistake. Not only did I install a number new programs, I updated others all at once. Before I got this DSL connection, I had had no home internet connection for one month. I was worried that everything would be out of date so once I was online, I rushed to update anything and everything.

For example:

- All recommended updates for December and January from Windows Update
- Spybot Search and Destroy updates.
- Windows Defender

For sometime, the AVG AntiVirus Free icon had been missing from the taskbar so I decided to uninstall it. I then did a fresh install of AVG Free AntiVirus v8.0.

I also updated ZoneAlarm (free version) to the newest 8.0.065.000

I then installed Spyware Blaster v4.1 and immediately updated it.

I installed Lavasoft's AdAware Anniversary Edition Free and updated all definitions. I performed a scan and it only found tracking cookies.

This was all on the first day. Soon after, Firefox started acting unstable.

I have since uninstalled AdAware, AVG AntiVirus for fear that they were causing program conflicts. I also disabled Windows Defender. I read that AVG sometimes causes problems and that Avast! is more stable, so I installed that.

I've also tried switching Windows Firewall off and on. Is it in conflict with ZoneAlarm or can both run simultaneously without problems?

As you can see, it's all a bit of a mess. I've sort of lost track of which programs I've installed/uninstalled or disabled.

Hope this helps,

- Danny

#4 Doug

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Posted 01 February 2009 - 12:33 AM

You can run Zone Alarm - Active
or
Windows XP native Firewall - Active
but
Not Both

Running both will cause conflicts, lag, failed internet connection and other odd browsing failures.
_________________________-

1,037,648 KB

the above is a rather odd number to refer to RAM

ordinarily a machine will have multiples of 1024mb
for instance
512mb
1024mb
1076mb
2048mb
4096mb

Where did you get the number 1,037,648 KB?
______________________

From the images you posted:

It could be:
Failing Graphic Adapter
Failing RAM
Heat
Failing Power Supply Unit
_____________________________

Let's have a better look at that machine in action.
Please go to www.pcpitstop.com
Run Full Tests (OverDrive) - These tests are free and safe (don't watch the video graphic display tests if your are prone to epilepsy)
Post the TechExpress link to your results back here into this thread for analysis.
___________________________

Please download and run Everest 2.20.405 (free download from MajorGeeks
Click on - Computer - Sensor
Click on Reports to make a Quick Report of Sensor in Plain Text
_____________________-

Post in your next reply:

Tech Express link from PCPitstop Full Tests
Quick Report - Sensor fr0m Everest 2.20
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#5 Doug

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Posted 01 February 2009 - 05:54 PM

Hello again Danny,

Our excellent Ztruker has suggested to me that the problem you are experiencing may simply be related to FireFox add-ons.
We can quickly investigate this by Starting Firefox in Firefox Safe Mode.
Firefox Safe Mode temporarily turns off all add-ons and special settings.
If your browsing improves as a result, then we know that one of the add-ons is causing problems.
You can reactivate one at a time until the problem appears, at which point you would know your culprit.

The other recommendations (Full Tests and Everest) will still be useful to us in completing any repair/optimization.
But please give the Firefox - Safe Mode a test drive and then reply with your results.
For more information about Firefox Safe Mode, have a look here.


How to start Firefox in Safe Mode

1. Close down Firefox completely: At the top of the Firefox window, click the File menu, and select the Exit menu item.Close down Firefox completely: On the menu bar, click the Firefox menu, and select the Quit Firefox menu item.Close down Firefox completely: At the top of the Firefox window, click the File menu, and select the Quit menu item.
2. In Windows, click Start, open the All Programs list, and navigate to the Mozilla Firefox folder. In the Mozilla Firefox folder, select Mozilla Firefox (Safe Mode).
3. Firefox should start up with a Firefox Safe Mode dialog.


Thanks Ztruker!

Doug
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#6 Abydos

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Posted 01 February 2009 - 06:34 PM

Hi :)

Just wanted to lay down my 2cents B)

The Content error encoding message is a bug. A patch is currently
being worked on.

A temporarily work-around, until the patch arrives, is to force Firefox
reload the page without caching. This is done by refreshing the page
with CTRL + F5, instead of the normal F5 command for refreshing a
page.

Regards Abydos

Abydos

Asking for Technical Help


Preventing Malware Slow PC? Recovery Console!

"I am not young enough to know everything" - Oscar Wilde


#7 Danny2007

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Posted 01 February 2009 - 08:45 PM

Thanks for the assistance everyone! I feel more confident that we will be able to resolve the problem eventually.

Abydos,

Thanks, I'll try that the next time the error comes up. In the meantime...

Our excellent Ztruker has suggested to me that the problem you are experiencing may simply be related to FireFox add-ons.
We can quickly investigate this by Starting Firefox in Firefox Safe Mode.

I already tried that before I started this thread. It didn't make any difference. I should've mentioned that from the outset.

You can run Zone Alarm - Active
or
Windows XP native Firewall - Active
but
Not Both

Windows Firewall is off. I just double checked. There's a section which details with exceptions though. The boxes next to certain programs are checked. Could this still cause a conflict? Windows Firewall used to be on along with ZoneAlarm, as far as I'm aware.

Where did you get the number 1,037,648 KB?


Computer>Help>About Windows "Physical Memory Available To Windows". But in the report it says 1024MB.

TechExpress Full Test link
http://www.pcpitstop...;report=Summary

I had to jump through a few hoops before I could install that neptune plugin and run the test, but I eventually figured it out.

Please download and run Everest 2.20.405 (free download from MajorGeeks
Click on - Computer - Sensor
Click on Reports to make a Quick Report of Sensor in Plain Text

The first time I opened the program there was some warning message. Something about intel south bridge (???). This program is not fully compatible with your computer something or other...

It never displayed the second time. I was able to do the reports.

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer USER-PC
Generator User
Operating System Microsoft Windows Vista Home Edition 6.0.6001 (WinVista Beta)
Date 2009-02-01
Time 18:36



PCI/AGP 14E4-1713: Broadcom NetLink ™ Fast Ethernet [NoDB]
PCI/AGP 168C-001C: Atheros AR5007EG Wireless Network Adapter [NoDB]
PCI/AGP 8086-2448: Intel® 82801 PCI Bridge - 2448 [NoDB]
PCI/AGP 8086-2815: Intel® ICH8M LPC Interface Controller - 2815 [NoDB]
PCI/AGP 8086-2829: Intel® ICH8M SATA AHCI Controller - 2829 [NoDB]
PCI/AGP 8086-2830: Intel® ICH8 Family USB Universal Host Controller - 2830 [NoDB]
PCI/AGP 8086-2831: Intel® ICH8 Family USB Universal Host Controller - 2831 [NoDB]
PCI/AGP 8086-2832: Intel® ICH8 Family USB Universal Host Controller - 2832 [NoDB]
PCI/AGP 8086-2834: Intel® ICH8 Family USB Universal Host Controller - 2834 [NoDB]
PCI/AGP 8086-2835: Intel® ICH8 Family USB Universal Host Controller - 2835 [NoDB]
PCI/AGP 8086-2836: Intel® ICH8 Family USB2 Enhanced Host Controller - 2836 [NoDB]
PCI/AGP 8086-283A: Intel® ICH8 Family USB2 Enhanced Host Controller - 283A [NoDB]
PCI/AGP 8086-283E: Intel® ICH8 Family SMBus Controller - 283E [NoDB]
PCI/AGP 8086-283F: Intel® ICH8 Family PCI Express Root Port 1 - 283F [NoDB]
PCI/AGP 8086-2841: Intel® ICH8 Family PCI Express Root Port 2 - 2841 [NoDB]
PCI/AGP 8086-2843: Intel® ICH8 Family PCI Express Root Port 3 - 2843 [NoDB]
PCI/AGP 8086-2845: Intel® ICH8 Family PCI Express Root Port 4 - 2845 [NoDB]
PCI/AGP 8086-284B: High Definition Audio Controller [NoDB]
PCI/AGP 8086-2850: Intel® ICH8M Ultra ATA Storage Controllers - 2850 [NoDB]
PCI/AGP 8086-2A00: Mobile Intel® PM965/GM965/GL960 Express Processor to DRAM Controller - 2A00 [NoDB]
PCI/AGP 8086-2A02: Mobile Intel® 965 Express Chipset Family [NoDB]
PCI/AGP 8086-2A03: Mobile Intel® 965 Express Chipset Family [NoDB]


------------------------------------------------------------------------------------------------------------------------

#8 Danny2007

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Posted 04 February 2009 - 09:15 PM

Based on the test results above, some of my drivers are seriously out of date. I'm tempted to go and update all of them now, but I'll wait for further advice. The content encoding errors continue to appear on average 1-2 times per day.

#9 Danny2007

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Posted 05 February 2009 - 04:56 PM

Additional information:

The following occurred while I was browsing another forum. This happened about 15 minutes ago (had to reboot) Everything was running fine for a couple of hours until it suddenly displayed all sorts of jumbled code and text. I tried reloading but immediately after this the usual 'content encoding error' appeared.
Posted Image

I think closed Firefox and opened Opera browser where the following showed up on the same site
Posted Image

Suggestions? Can anyone analyse the PC Pitstop test results that I posted earlier?

The Ctrl + F5 suggested earlier makes no difference. Firefox has updated to v3.0.6. No change.

Edited by Danny2007, 05 February 2009 - 04:58 PM.


#10 Doug

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Posted 06 February 2009 - 08:27 AM

Hi Danny,

I lost tracking of your Thread. Sorry to take so long to get back to you. :blush:

Please Run Everest 2.20 again
We need to see "Sensor" - Quick Report
____________________________________

The following are very general maintenance recommendations which should improve your machine's performance in minor ways.

Increase C:\ disk FREE Space 17% <-- is very low

Disk Speed Test (Drive C:) Disk 14 MB/s <-- That is very low
Consider booting to Safe Mode and Defragging Drive C:\

In your Pit Test Results
Click – Software(tab)
Click – Processes(subtab)
There you will see a list of items Running in the background.
--Some are essential and required
--Some are optional
--And some are generally recommended to be disabled via MSCONFIG

Disable the Following: (use MSCONFIG) - Start - Run - (type)msconfig - enter - Select StartUp(tab)
WarReg_PopUp = C:\Acer\WR_PopUp\WarReg_PopUp.exe
TkBellExe = "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" –osboot
QuickTime Task = "C:\Program Files\QuickTime\QTTask.exe" –atboottime
Adobe Reader Speed Launcher = "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
SunJavaUpdateSched = "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
Acer Tour
_______________________________-

Uninstall - Norton LiveConnect LiveUpdate Notice Symantec Corporation
Uninstall - Java™ 6 Update 7 (1.6.0.70) Sun Microsystems, Inc. 8/8/08
Then download and uninstall the most recent JAVA Runtime Environment
You need to update Java.

Update Java
Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
First remove the older versions:
  • Download JavaRa and unzip it to your desktop.
  • Double-click on JavaRa.exe to start the program.
  • Click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location.
Now let's download and install the newest version:
  • Download the latest version of [url="http://"%20&lt;a%20href="http://java.sun.com/javase/downloads/index.jsp""%20target="_blank"&gt;http://java.sun.com/...loads/index.jsp"&lt;/a&gt;"]Java Runtime Environment (JRE) 6 Update 12[/url].
  • Click on Windows XP/Vista/2000/2003 Offline and save the downloaded file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Then from your desktop double-click on the download to install the newest version.
  • Reboot your computer.




Mobile Intel® 965 Express Chipset Family <-- updated Video Graphic Adapter driver

You can use the Intel Chipset Identification Tool to help identify the correct Driver
http://www.intel.com...b/cs-009266.htm
________________________

We'll need to do some additional research regarding "Content Encoding Error"
I don't have a specific "fix" for that problem yet.

In your next reply:
--Please complete the above recommended maintenance drawn from your Pit Test
--Then Run and Post a link to a fresh PCPitstop Full Tests
--Post - Everest 2.20 - Sensors - QuickReport

Best Regards
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#11 Doug

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Posted 06 February 2009 - 09:14 AM

Danny,

I presume that the Content Encoding Error is specific to certain sites and others display without problem?
Is it also possible that the page displays correctly "the first time" you visit, then during repeated access the problem with display occurs?

There does seem to be a problem with conflicts between coding headers and actual coding of content on some sites.
Firefox may have a "bug" as Abydos indicates above.

You may be able to confirm the occurance of the problem by clearing your Firefox Cache and then browsing to the site again.
It should display correctly after clearing the cache.

Firefox - Tools - Privacy(tab) - Private Data - Clear Now(button)
Note: the default settings do not select "cookies" and "saved passwords" <-- that's just fine.

Let us know if clearing your Private Data cache allows your browser to display correctly.... at least the first time.

Best Regards
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#12 Danny2007

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Posted 07 February 2009 - 04:10 AM

Hi Danny,

I lost tracking of your Thread. Sorry to take so long to get back to you. blush.gif

Hi, no worries! Thanks for your ongoing help.

First off, here's my fresh PC Pitstop Full Test results.

TEST RESULTS

What are your recommendations regarding the remaining outdated drivers? (Atheros AR5007EG Wireless Network Adapter, Realtek High Definition Audio, Broadcom NetLink ™ Fast Ethernet). Why don't they show up in Windows Update?


The following are very general maintenance recommendations which should improve your machine's performance in minor ways.

Increase C:\ disk FREE Space 17% <-- is very low

I've cleared out some more space.

Disk Speed Test (Drive C:) Disk 14 MB/s <-- That is very low
Consider booting to Safe Mode and Defragging Drive C:\

I haven't done this yet.

Disable the Following: (use MSCONFIG) - Start - Run - (type)msconfig - enter - Select StartUp(tab)
WarReg_PopUp = C:\Acer\WR_PopUp\WarReg_PopUp.exe
TkBellExe = "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" –osboot
QuickTime Task = "C:\Program Files\QuickTime\QTTask.exe" –atboottime
Adobe Reader Speed Launcher = "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
SunJavaUpdateSched = "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
Acer Tour

Done.

Uninstall - Norton LiveConnect LiveUpdate Notice Symantec Corporation
Uninstall - Java™ 6 Update 7 (1.6.0.70) Sun Microsystems, Inc. 8/8/08

Done.

Update Java

Done.

Download the latest version of Java Runtime Environment (JRE) 6 Update 12.

Done. Installed.

Mobile Intel® 965 Express Chipset Family <-- updated Video Graphic Adapter driver

You can use the Intel Chipset Identification Tool to help identify the correct Driver
http://www.intel.com...b/cs-009266.htm

The chipset identification utility gave me an error message which said it wasn't compatible with Windows Vista (Windows Vista *32???). But I was able to detect it using this link.
http://support.intel...hics/detect.htm Driver is now current.

Please Run Everest 2.20 again
We need to see "Sensor" - Quick Report

The information seems the exact same. I believe I'm doing exactly what you asked, but when I click Computer>Sensor>Quick Report - Sensor (tried using the drop down menu and right clicking on the icon and selecting the quick report option...same result with both. No actual report is generated in the window itself. Unlike for the other components. It's only when I select a quick report in plain text or html that information actually pops up, if you see what I'm getting it.

Anyway...this is all that shows up.

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer USER-PC
Generator User
Operating System Microsoft Windows Vista Home Edition 6.0.6001 (WinVista Beta)
Date 2009-02-07
Time 01:37



HDD TOSHIBA MK8046GSX ATA Device
Monitor AUO8174: Generic PnP Monitor [NoDB]
Optical MATSHITA DVD-RAM UJ870QJ ATA Device
PCI/AGP 14E4-1713: Broadcom NetLink ™ Fast Ethernet [NoDB]
PCI/AGP 168C-001C: Atheros AR5007EG Wireless Network Adapter [NoDB]
PCI/AGP 8086-2448: Intel® 82801 PCI Bridge - 2448 [NoDB]
PCI/AGP 8086-2815: Intel® ICH8M LPC Interface Controller - 2815 [NoDB]
PCI/AGP 8086-2829: Intel® ICH8M SATA AHCI Controller - 2829 [NoDB]
PCI/AGP 8086-2830: Intel® ICH8 Family USB Universal Host Controller - 2830 [NoDB]
PCI/AGP 8086-2831: Intel® ICH8 Family USB Universal Host Controller - 2831 [NoDB]
PCI/AGP 8086-2832: Intel® ICH8 Family USB Universal Host Controller - 2832 [NoDB]
PCI/AGP 8086-2834: Intel® ICH8 Family USB Universal Host Controller - 2834 [NoDB]
PCI/AGP 8086-2835: Intel® ICH8 Family USB Universal Host Controller - 2835 [NoDB]
PCI/AGP 8086-2836: Intel® ICH8 Family USB2 Enhanced Host Controller - 2836 [NoDB]
PCI/AGP 8086-283A: Intel® ICH8 Family USB2 Enhanced Host Controller - 283A [NoDB]
PCI/AGP 8086-283E: Intel® ICH8 Family SMBus Controller - 283E [NoDB]
PCI/AGP 8086-283F: Intel® ICH8 Family PCI Express Root Port 1 - 283F [NoDB]
PCI/AGP 8086-2841: Intel® ICH8 Family PCI Express Root Port 2 - 2841 [NoDB]
PCI/AGP 8086-2843: Intel® ICH8 Family PCI Express Root Port 3 - 2843 [NoDB]
PCI/AGP 8086-2845: Intel® ICH8 Family PCI Express Root Port 4 - 2845 [NoDB]
PCI/AGP 8086-284B: High Definition Audio Controller [NoDB]
PCI/AGP 8086-2850: Intel® ICH8M Ultra ATA Storage Controllers - 2850 [NoDB]
PCI/AGP 8086-2A00: Mobile Intel® PM965/GM965/GL960 Express Processor to DRAM Controller - 2A00 [NoDB]
PCI/AGP 8086-2A02: Mobile Intel® 965 Express Chipset Family [NoDB]
PCI/AGP 8086-2A03: Mobile Intel® 965 Express Chipset Family [NoDB]


------------------------------------------------------------------------------------------------------------------------

#13 Danny2007

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Posted 07 February 2009 - 04:13 AM

I also uninstalled one of the downloaders which I was barely using. Flashget.

I presume that the Content Encoding Error is specific to certain sites and others display without problem?
Is it also possible that the page displays correctly "the first time" you visit, then during repeated access the problem with display occurs?

It's hard to say at this point. So many websites have been affected. Although I would say, it DOES seem to happen after some time surfing online. It's rarely (if ever...I just can't recall) happened as soon as I get online. I'd say it's usually fine when I first visit a particular website.

You may be able to confirm the occurance of the problem by clearing your Firefox Cache and then browsing to the site again.
It should display correctly after clearing the cache.

I did this a few days ago. The error continues to show up sporadically.

Here's a fresh startup list since I made all the changes you suggested:

StartupList report, 07/02/2009, 02:17:15
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows Vista SP1 (WinNT 6.00.1905)
Detected: Internet Explorer v7.00 (7.00.6001.18000)
* Using default options
==================================================

Running processes:

C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\TELUS\TELUS Support Centre\bin\McciTrayApp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Seagate\SeagateManager\FreeAgent Status\stxmenumgr.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\system32\igfxext.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Users\User\AppData\Local\Temp\RtkBtMnt.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\conime.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\Windows\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ALaunch = C:\Acer\ALaunch\AlaunchClient.exe
RtHDVCpl = RtHDVCpl.exe
Acer Tour =
LManager = C:\PROGRA~1\LAUNCH~1\LManager.exe
Apoint = C:\Program Files\Apoint2K\Apoint.exe
eRecoveryService =
SetPanel = C:\Acer\APanel\APanel.cmd
Skytel = Skytel.exe
AppleSyncNotifier = C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
iTunesHelper = "C:\Program Files\iTunes\iTunesHelper.exe"
TELUS_McciTrayApp = C:\Program Files\TELUS\TELUS Support Centre\bin\McciTrayApp.exe
ZoneAlarm Client = "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
avast! = C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
MaxMenuMgr = "C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe"
SunJavaUpdateSched = "C:\Program Files\Java\jre6\bin\jusched.exe"
IgfxTray = C:\Windows\system32\igfxtray.exe
HotKeysCmds = C:\Windows\system32\hkcmd.exe
Persistence = C:\Windows\system32\igfxpers.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

WMPNSCFG = C:\Program Files\Windows Media Player\WMPNSCFG.exe

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
=

--------------------------------------------------

Shell & screensaver key from C:\Windows\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=explorer.exe
SCRNSAVE.EXE=C:\Windows\system32\acer.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Orbitdownloader\orbitcth.dll - {000123B4-9B42-4900-B3F7-F4B073EFC214}
AcroIEHelperStub - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll - {18DF081C-E8AD-4283-A596-FA578C2EBDC3}
(no name) - C:\PROGRA~1\SPYBOT~1\SDHelper.dll - {53707962-6F74-2D53-2644-206D7942484F}
(no name) - C:\Windows\system32\ActiveToolBand.dll - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96}
(no name) - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll - {9030D464-4C02-4ABF-8ECC-5164760863C6}
(no name) - C:\Program Files\Java\jre6\bin\jp2ssv.dll - {DBC80044-A445-435b-BC74-9C25C1C588A9}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Ad-Aware Update (Weekly).job

--------------------------------------------------

Enumerating Download Program Files:

[PCPitstop Utility]
InProcServer32 = C:\Windows\Downloaded Program Files\PCPitstop.dll
CODEBASE = http://www.pcpitstop...t/PCPitStop.CAB

--------------------------------------------------

Enumerating Winsock LSP files:

NameSpace #1: C:\Windows\system32\NLAapi.dll
NameSpace #2: C:\Windows\system32\napinsp.dll
NameSpace #3: C:\Windows\system32\pnrpnsp.dll
NameSpace #4: C:\Windows\system32\pnrpnsp.dll
NameSpace #5: C:\Program Files\Bonjour\mdnsNSP.dll

--------------------------------------------------

Enumerating Windows NT logon/logoff scripts:
*No scripts set to run*

Windows NT checkdisk command:
BootExecute = autocheck autochk *

Windows NT 'Wininit.ini':
PendingFileRenameOperations: C:\Users\User\AppData\Local\Temp\~nsu.tmp\Au_.exe||C:\Users\User\AppData\Local\Temp\~nsu.tmp||C:\Users\User\AppData\Local\Temp\nsx43C4.tmp\System.dll||C:\Users\User\AppData\Local\Temp\nsx43C4.tmp\


--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

WebCheck: C:\Windows\system32\webcheck.dll

--------------------------------------------------



Looking forward to hearing from you.

- Danny

Edited by Danny2007, 07 February 2009 - 04:20 AM.


#14 Doug

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Posted 07 February 2009 - 08:12 AM

What are your recommendations regarding the remaining outdated drivers? (Atheros AR5007EG Wireless Network Adapter, Realtek High Definition Audio, Broadcom NetLink ™ Fast Ethernet).


I wouldn't worry about them at all.

The general rule is -
If the Device (NIC or sound card) is functioning properly -- no need to update Driver
Manufacturers are often "tweaking" their drivers, but the "effect" is generally minor and/or specific to a particular rare configuration that came to them in a customer complaint that doesn't apply to many folks.
AND - even though it is "unkind" of me to say, it appears that sometimes "updates" only serve the function of the manufacturer to have new content for their website to benefit SEO/ranking.

Why don't they show up in Windows Update?

Uhmm... Just Lucky?
Microsoft is not terribly good with third-party software upgrades.
I've never seen anyone except Microsoft recommending to use MS Updates for third-party Drivers.
Better to get Device Drivers from their manufacturer source.

I only allow MS updates to download and install critical patches and updates for the OS.
Even for MS Office I prefer to track down those updates separately.
_____________________

jusched.exe found its way back into your Startups.
No big deal. JAVA always puts it back in there when an update is installed.
I always remove it and routinely practice only "manual" update of JAVA.
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#15 Doug

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Posted 07 February 2009 - 08:22 AM

In Everest 2.20...
Are you able to navigate to: Computer - Sensor
here's an image of what I am interested in:
Attached File  Everest_Sensors.htm   34.53KB   34 downloads
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